The logistics protocol is a complement to the commercial contract established between a supplier and a customer. It defines the logistics rules, that have to be respected to insure the correct realization of the various processes (in terms of cost, quality and time).

Logistics managers will find in this document a guideline for logistics protocol elaboration. It will have to be adapted according to each company situation (purchasing INCOTERM, warehousing activities characteristics, supply organization, quality rules...).

This example fits with distribution activities and allows :

-establishing a description of the customer needs and requirements,

-obtaining the supplier's commitment.

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