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Linguagem Virtual
Educational Technology and Cyberculture. Tecnologias na Educação e Cibercultura.
Curated by Luciana Viter
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Rescooped by Luciana Viter from What I Wish I Had Known
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Three Things I’ve Learned From Warren Buffett

Three Things I’ve Learned From Warren Buffett | Linguagem Virtual | Scoop.it
I’m looking forward to sharing posts from time to time about things I’ve learned in my career at Microsoft and the Gates Foundation. (I also post frequently on my blog.)Last month, I went

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Rescooped by Luciana Viter from What I Wish I Had Known
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12 Ways That Iron Man & Fitness Training Can Make You A Better Entrepreneur | Addicted 2 Success

12 Ways That Iron Man & Fitness Training Can Make You A Better Entrepreneur | Addicted 2 Success | Linguagem Virtual | Scoop.it
A number of experienced and well driven Entrepreneurs have been known to have a great fitness and workout routine. This is believed to give entrepreneurs 'the edge' at the same time keeping them fit and well in tune for a busy and balanced lifestyle.
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Rescooped by Luciana Viter from Just Story It! Biz Storytelling
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The One Conversational Tool That Will Make You Better At Absolutely Everything (Evoking Stories)

The One Conversational Tool That Will Make You Better At Absolutely  Everything (Evoking Stories) | Linguagem Virtual | Scoop.it
Ask yourself: If you could interview like Walter Cronkite, would you get more value from your meetings? Would your mentors become more valuable?

Via Karen Dietz
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corneja's comment, February 21, 2013 6:08 PM
Thanks a lot!
Karen Dietz's comment, February 21, 2013 8:07 PM
You are welcome! Have a wonderful day.
streetsmartprof's curator insight, February 28, 2013 9:25 AM

How many of your customer facing people are trained to be able to ask the right questions to get the whole story before we jump in and state our "opinions" of what is going on.

 

Whether in sales and/or technical support, one of the worst things we can do is "tell" a customer where they are at. We do not know without asking questions first. Remember the saying, "There is more to the story than meets the eye".

 

NOTE: Read the input from Karen Dietz on how using questions helps to "evoke the customer's story". http://sco.lt/6wO3QP