Over my 35 years of providing speaking coaching to business executives, I’ve taught an extremely simple process for dealing with challenging questions that I call the ABC approach. What’s great about my approach is that it helps you manage the pausing, panicking, and jumbled thoughts you experience in the face of a tough question. By implementing ABC, you will be able to deliver a strong, coherent answer with ease and impact.
So, how exactly does it work?1. Align
Alignment has two parts: First, you have to recognize what the questioner has said, and then you have to explain why you feel her perspective has merit. Begin with “I understand…” and briefly repeat her concern, letting her know you are hearing her.