The debate over library terminology isn’t new, but I’ll explain why it has practical implications after we settle on a term. The industry standard, patron...is the term I use most often. It works, but it isn’t very powerful, descriptive, or aspirational. User is too impersonal and potentially problematic: users also are people who don’t give anything back in return, those who take drugs, and those who operate equipment. At best, customer emphasizes a transactional approach; at worst, it appropriates a business term that undermines the public service element of what we do. What’s left? I’ve heard a few people advocate for the term member. Unlike the previous options, this word has positive things going for it: member evokes a sense of belonging or even partial ownership.