LibraryLinks LiensBiblio
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LibraryLinks LiensBiblio
Links for library staff / Liens pour le personnel des bibliothèques
Curated by Robin Illsley
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Rescooped by Robin Illsley from Library world, new trends, technologies!

A library is not just about books: it's also a place for the vulnerable

A library is not just about books: it's also a place for the vulnerable | LibraryLinks LiensBiblio |
Angela Clarke: If another 400 UK libraries close by 2016, as predicted, the true loss to society will be even greater than we realise



"My own fragility revealed that a library is not just a reference service: it is also a place for the vulnerable. From the elderly gentleman whose only remaining human interaction is with library staff, to the isolated young mother who relishes the support and friendship that grows from a Baby Rhyme Time session, to a slow moving 30-something woman collecting her CDs, libraries are a haven in a world where community services are being ground down to nothing. I've always known libraries are vital, but now I understand that their worth cannot be measured in books alone."

Via Karen du Toit, Patrick Provencher
Karen du Toit's curator insight, July 22, 2013 2:35 AM

The library, a place without judgement, open to anyone and their needs! 

Rescooped by Robin Illsley from The Information Professional!

Reference and Services Trends in Public Libraries, 2012 by Colleen Egget

Reference and Services Trends in Public Libraries, 2012:


- Traditional reference work is less relevant to the needs of users
- Rather than worrying about reference’s demise, many librarians have been energized by their newly expanded roles
- Reconfigured or eliminated reference desks
- Consolidated desks and services
- Librarian and support staff work together on the one main desk
- Librarian can handle more complicated questions
- Increased training for support staff to handle basic reference questions
- The reference interview is as pertinent as ever
- Roving reference is more important—getting out to where people are
- Expansion of self-service options (self-checkout, online group study room reservations, self-service holds, and touch screen frequently asked questions (FAQ’s) on your website/ library catalog
- Reconfiguring online reference resources for smartphones and other mobile devices
- Librarians are exploring new roles in reaching out to meet information needs
- Reference through the stacks and other indirect means
- Reduction/elimination of print reference collections
- Greater marketing and promotion of online resources and services
- Librarians will spend less time staffing desks and more time outside of library walls
- Online reference: email, chat, Instant Messaging, and SMS (short messaging services) reaches users who may not visit the library
- Online reference requires continual marketing to be successful
- Collaborating with other organizations will do as much to keep libraries alive as any project or program
- Embedded librarianship: becoming an integral part. Getting close to users by getting out into the community; being actively present with the user at the point of need.
- The big shift: we’re not doing things “for” the community, but we’re being a part “of” the community
- Libraries are shifting from the physical to the virtual facilities and media; from an individual to a community focus; from being a collection library to being a creation library; from being an archive to being a portal

Via Karen du Toit
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