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Rescooped by Patrick Provencher from The Information Professional
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A library is not just about books: it's also a place for the vulnerable

A library is not just about books: it's also a place for the vulnerable | Library world, new trends, technologies | Scoop.it
Angela Clarke: If another 400 UK libraries close by 2016, as predicted, the true loss to society will be even greater than we realise

 

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"My own fragility revealed that a library is not just a reference service: it is also a place for the vulnerable. From the elderly gentleman whose only remaining human interaction is with library staff, to the isolated young mother who relishes the support and friendship that grows from a Baby Rhyme Time session, to a slow moving 30-something woman collecting her CDs, libraries are a haven in a world where community services are being ground down to nothing. I've always known libraries are vital, but now I understand that their worth cannot be measured in books alone."


Via Karen du Toit
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Karen du Toit's curator insight, July 21, 2013 11:35 PM

The library, a place without judgement, open to anyone and their needs! 

Rescooped by Patrick Provencher from The Information Professional
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Designing Better Libraries » Getting Community Members Beyond The Level One Library Experience

Among the more recognized and often repeated findings emerging from Ithaka S & R’s faculty research studies, including the recent 2012 report, is the revelation that faculty primarily perceive the academic library as their purchasing agent.

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Four levels of user experience (column titled “Building Customer Communities is the Key to Creating Value“) and how to get there:

 

1. In Level One the organization is perceived by its customers as simply the supplier of some commodity

2. A Level Two experience would represent an improvement for librarians because it moves beyond content to a state where community members believe you help them accomplish something, but it’s more than just basic productivity.

3. At Level Three there is more engagement, emotional connection and relationship building.

4. the library achieves platform status.

 


Via Karen du Toit
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Karen du Toit's curator insight, May 7, 2013 5:25 AM

Assessment of library experiences, and how to go to an engaged relationship with users!

repeatagain's curator insight, May 9, 2013 2:18 PM

what libraries deliver is a level one experience – and we need to do better than that...