I prefer change to be human-driven. I’d much rather enable people to become more successful rather than focusing on making the numbers look better. Perhaps it boils down to a question of helping lots of people just a little bit vs. helping fewer people but more significantly. Anyway, that’s not even the direction I am heading with all this. This isn’t about one’s service-persceptive but assessment-perspective. What do we want/need to know to enact change? Or taken further— to foster innovation?