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Don't Neglect This Core Component of Great Customer Service

Good customer service is the backbone of any good business, without proper customer service your business could sink very quickly.
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The Science Behind the Effectiveness of Emotional Stories | Switch and Shift

The Science Behind the Effectiveness of Emotional Stories | Switch and Shift | Learning & Performance Innovation | Scoop.it
Do you remember the last time you heard a great speech? Chances are high that it included an emotional story. The best TED speeches for example, the ones that
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The Mindset Required for Big Learning Data

The Mindset Required for Big Learning Data | Learning & Performance Innovation | Scoop.it
It is clear that the advent of big data presents us with both opportunities and challenges, but my concern here is not how we use that data. It is whether we in T&D are able to.
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Choose the Right Words in an Argument

Choose the Right Words in an Argument | Learning & Performance Innovation | Scoop.it
How to approach six tricky workplace scenarios.
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Organisations Don't Change- People Do...Or They Don't(!?)

Organisations Don't Change- People Do...Or They Don't(!?) | Learning & Performance Innovation | Scoop.it
One of the biggest change management mistakes is to expect that everyone's reaction will be like yours. Organizations don't change. People do - Torben Rick (Organizations don't change-People do.

Via Alexis Assimacopoulos
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Lead at your best | McKinsey & Company

Lead at your best | McKinsey & Company | Learning & Performance Innovation | Scoop.it
Five simple exercises can help you recognize, and start to shift, the mind-sets that limit your potential as a leader. A McKinsey Quarterly article.
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These Diagrams Reveal How To Negotiate With People Around The World

These Diagrams Reveal How To Negotiate With People Around The World | Learning & Performance Innovation | Scoop.it
Key insights for international business.
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The Inversion of Knowledge

The Inversion of Knowledge | Learning & Performance Innovation | Scoop.it
Note: Peter Dorfman, former Knowledge Management Lead in the Office of the General Counsel at Hewlett Packard, has been a technology marketer, process consultant, author and thought leader in the K...
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Servant Leadership: The Agile Leadership Transf...

Servant Leadership: The Agile Leadership Transf... | Learning & Performance Innovation | Scoop.it
Do you think like a Servant Leader? With the Agile Transformation requires a new approach to leadership.
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View from HR: In the workplace, it's better to be indispensable than special - News & Observer

View from HR: In the workplace, it's better to be indispensable than special - News & Observer | Learning & Performance Innovation | Scoop.it
View from HR: In the workplace, it's better to be indispensable than special
News & Observer
During a recent four-hour flight on an oversold jet, the behavior of one special passenger stood out.
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Why Your Company Must Be Mission-Driven

Why Your Company Must Be Mission-Driven | Learning & Performance Innovation | Scoop.it
A clear mission inspires employee engagement, fosters customer engagement, and helps boost company performance. But for many executives, it remains an underused asset.
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Eight Scientific Strategies To Improve Creativi...

Eight Scientific Strategies To Improve Creativi... | Learning & Performance Innovation | Scoop.it
Strategies anyone can use to improve their capacity to innovate.
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Innovation Excellence | Why So Many Brainstorming Sessions Fail

Innovation Excellence | Why So Many Brainstorming Sessions Fail | Learning & Performance Innovation | Scoop.it
I finally figured out why so many brainstorming sessions fail. It's the exact same reason why so many marriages fail. The couple shouldn't have gotten married in the first place. Many brainstorm sessions that are called never should have happened...
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Negotiation Strategy: Seven Common Pitfalls to Avoid | Stanford Graduate School of Business

Negotiation Strategy: Seven Common Pitfalls to Avoid | Stanford Graduate School of Business | Learning & Performance Innovation | Scoop.it
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17 Differences Between HR Metrics And Predictive HR Analytics - The HR intelligence blog

17 Differences Between HR Metrics And Predictive HR Analytics - The HR intelligence blog | Learning & Performance Innovation | Scoop.it

iNostix, the Predictive HR Analytics experts. Founded by Luk Smeyers and Dr. Jeroen Delmotte.


Via David Green
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David Green's curator insight, July 12, 8:12 AM
Another great post from iNostix
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What They Didn’t Teach You at Business School about Negotiation

What They Didn’t Teach You at Business School about Negotiation | Learning & Performance Innovation | Scoop.it

Via Don Dea
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Don Dea's curator insight, June 21, 2:14 AM

Inventive negotiation borrows the best ideas from the Japanese, the Dutch, Silicon Valley, Hollywood, brain science, anthropology, and experimental economics. Rather than focusing on disputes or problems, the process begins with a search for opportunities.  Next comes finding the best partners and developing trusting relationships. Those relationships allow for application of tools of invention – using a facilitator, leveraging diversity, getting the team, place, space and pace just right, changing roles, and improvisation.  

Prominent examples of Inventive Negotiation come from industry – Boeing/Mitsubishi, GM/Toyota, Apple/Hon Hai, Philips, and Ford. All have imitated General Electric’s founder. Thomas Edison wasn’t just an inventor. He was an inventive negotiator. Contemplate the array of companies he created – 171 in all. Fifty were in countries ranging from Argentina to Canada, from Japan, China, and India to Italy, Germany, and France. He dabbled with partners in electric cars, batteries, cement, chemicals, and office machines. The creative teams he developed laid the foundations for today’s music, movie, and telecommunications industries. 

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How Do You Respond To Bad Behavior In The Workplace?

How Do You Respond To Bad Behavior In The Workplace? | Learning & Performance Innovation | Scoop.it
This might look like a very straightforward topic at first. “Larry, this isn’t even worthy of discussion.  Bad behavior should be punished. End of story.” It turns out to be a much more challenging...
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Are you on the road to burnout?

Are you on the road to burnout? | Learning & Performance Innovation | Scoop.it
The road to burnout is paved with good intentions. So if you're an idealistic, hardworking, self-motivating achiever with high aspirations and expectations, don't make the mistake of thinking that it can't happen to you.
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Go to Where the Actual Work Is Being Done

Go to Where the Actual Work Is Being Done | Learning & Performance Innovation | Scoop.it
Leaders must get out of their offices and onto the company floor.
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George Harrison: Now That Guy Knew How to Listen

George Harrison: Now That Guy Knew How to Listen | Learning & Performance Innovation | Scoop.it
Just like musicians, executives must hear themselves and others at the same time.
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Which Leadership Style Is More Profitable: Employee-Centered or Customer-Centered Leadership?

Which Leadership Style Is More Profitable: Employee-Centered or Customer-Centered Leadership? | Learning & Performance Innovation | Scoop.it
Forbes: Customer-centered leadership vs employee-centered: Is "customer-centric" the most profitable leadership style? Leadership speaker and corporate culture consultant Micah Solomon explains.
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The Importance of Being Mindful

The Importance of Being Mindful | Learning & Performance Innovation | Scoop.it
It’s not just a trend; companies can be more effective by fostering contemplative awareness in every aspect of their processes and practices.
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Overcoming Bias : Leadership Fantasies

Overcoming Bias : Leadership Fantasies | Learning & Performance Innovation | Scoop.it
Predictions about leadership in 2030: The management consulting firm Hay Group worked with the German futurists at Z-Punkt to identify six mega trends such as globalization, technology convergence and the ...
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How to Be a Better Coach, According to Neuroscience

How to Be a Better Coach, According to Neuroscience | Learning & Performance Innovation | Scoop.it
A new study finds that great coaches don't focus on finding and fixing their team's weaknesses. They do this instead.

Via Romi Royé, Wise Leader™, Jose Luis Anzizar
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David Hain's curator insight, March 6, 3:06 AM

Find strengths and use them for more effective development.

Karl Wabst's curator insight, March 6, 11:15 AM

Learn to motivate your people to proactively pursue big goals. Dreaming big accomplishes more than simply reacting to loss or fear. I'd rather have a team aspiring toward a goal rather than fearing punishment for failure.

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The Neuroscience of Learning to Trust Yourself - Huffington Post

The Neuroscience of Learning to Trust Yourself - Huffington Post | Learning & Performance Innovation | Scoop.it
The Neuroscience of Learning to Trust Yourself
Huffington Post
The scientists were able to help the cells compensate for memory loss by retraining them when the nerve cells were primed for optimal learning.
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