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Forrester's Trends 2015: The Future Of Customer Service | Zendesk

Forrester's Trends 2015: The Future Of Customer Service | Zendesk | Learning Happens Everywhere! | Scoop.it
In this March 2015 report from Forrester Research, Inc., analyst Kate Leggett states, "In the age of the customer, executives don't decide how customer-centric their companies are—customers do."

Trends 2015: The Future of Customer Service summarizes the top trends in customer service that affect companies' ability to deliver excellent customer service, retain customers, and increase top-line revenue.

Via Jaakko Kuosmanen, Amy Clark, Fred Zimny
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Corporate Digital Learning: How to Get It "Right"

miracletrain 夢想驛站's insight:

To avoid the nightmares of expensive, inflexible, complicated and incompatible systems, companies must ask themselves three key questions:

1. What are my company’s current capabilities in terms of digital learning?

2. How mature is the technical expertise required to integrate digital learning elements?

3. What should I expect from a service provider/LMS?

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Collaborative Consumption

Tuesday, May 21, 2013 Oberndorf Event Center at Knight Management Center, Stanford Campus Event Description A new economic model is emerging as the millennia...
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Peek Inside 7 of The Banking World's Coolest Innovation Labs

Peek Inside 7 of The Banking World's Coolest Innovation Labs | Learning Happens Everywhere! | Scoop.it
Take a tour of these digital playgrounds, idea labs and test kitchens built by banks looking to keep pace with today's digital disruptors.
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Tesla: Dangerous Disruptor or Humble Innovator? -

Tesla: Dangerous Disruptor or Humble Innovator? - | Learning Happens Everywhere! | Scoop.it
By Julian Kezelman “You keep using that word. I do not think it means what you think it means.” So says Inigo Montoya in the cult …

Via Craig Simon
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Digital disruption and academia: Are we ready for Uber-versities in 10 years?

Digital disruption and academia: Are we ready for Uber-versities in 10 years? | Learning Happens Everywhere! | Scoop.it
The photographic, media, telecommunication and taxi industries have all experienced the pain of digital disruption but academia has so far been immune. That may be about to change.

Via Kim Flintoff
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Edutech's Monetization Problem | Fast Company | Business + Innovation

Edutech's Monetization Problem | Fast Company | Business + Innovation | Learning Happens Everywhere! | Scoop.it
Everyone wants to learn online, but startups are trying to figure out how to get users to pay the bills.
miracletrain 夢想驛站's insight:

Coursera calls "job-relevant learning opportunities." Rival EdX, meanwhile, has increasingly shifted toward offering career-oriented courses from a mixture of academic and corporate partners.

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Listen to any article, anytime, anywhere

Listen to any article, anytime, anywhere | Learning Happens Everywhere! | Scoop.it
Audiofy turns any article into audio and lets you listen to it, making it easier than ever before to keep up to date with your reading. It takes only 5 seconds to start listening to an article you’ve seen on Safari or Chrome or Pocket, using one of our 16 high quality voices.

Via Nik Peachey, Mark Rollins, Juergen Wagner
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Rosemary Tyrrell, Ed.D.'s curator insight, September 4, 2015 11:24 AM

Where was this when I commuting 6 hours a day from San Diego to UCLA??? When I think of all the journal articles I could have listened to! 

José Mª Ezquerro's curator insight, October 27, 2015 7:40 AM

añada su visión ...

Dennis Swender's curator insight, March 3, 10:28 AM

Very useful when driving, in badly-lit places, and for people with poor eyesight.

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OpenLearning and Smart Sparrow partner to offer educators easier course creation through platform integration - Startup Daily

OpenLearning and Smart Sparrow partner to offer educators easier course creation through platform integration - Startup Daily | Learning Happens Everywhere! | Scoop.it
Sydney EduTech startups OpenLearning and Smart Sparrow have partnered to launch an integration that will allow educators using OpenLearning's Massive Open Online Course (MOOC) platform to create customisable and personalised courses for students.
miracletrain 夢想驛站's insight:

The partnership will see Smart Sparrow’s adaptive learning technology, which allows educators to create personalised learning paths for their students, collaborate in real-time, and use pre-made templates to speed up the course creation process, integrated into the OpenLearning platform.

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Sakena Yacoobi: How I stopped the Taliban from shutting down my school | TED Talk Subtitles and Transcript | TED.com

Sakena Yacoobi: How I stopped the Taliban from shutting down my school | TED Talk Subtitles and Transcript | TED.com | Learning Happens Everywhere! | Scoop.it
TED Talk Subtitles and Transcript: When the Taliban closed all the girls' schools in Afghanistan, Sakena Yacoobi set up new schools, in secret, educating thousands of women and men. In this fierce, funny talk, she tells the jaw-dropping story of two times when she was threatened to stop teaching -- and shares her vision for rebuilding her beloved country.
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Using Art to Tell a Different Story about China | Big Think

Chinese art, before and after Tiananmen.
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Holacracy – A complete system for self-organization

Holacracy – A complete system for self-organization | Learning Happens Everywhere! | Scoop.it
The traditional hierarchy is reaching its limits, but “flat management” alternatives lack the rigor needed to run a business effectively. Holacracy is a third-way: it brings structure and discipline to a peer-to-peer workplace.
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Considering how to see what learning looks like – conceptual change

Considering how to see what learning looks like – conceptual change | Learning Happens Everywhere! | Scoop.it
On concepts & narratives of learning In keeping with my commitment to post-as-I-think as opposed to posting-when-I'm-finished-thinking, here's what I'm working on at the moment, and still working on. I have created the diagram at the bottom of this post to aid discussions around the design of the curriculum in relation to models and narratives of learning. All this began a…

Via Ana Cristina Pratas
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10 Strategies To Make Learning Feel More Like A Game -

10 Strategies To Make Learning Feel More Like A Game - | Learning Happens Everywhere! | Scoop.it
10 Strategies To Make Learning Feel More Like A Game by TeachThought Staff We’ve talked about gamification quite a bit, which is different than game-based learning, if you’ll recall. (The definition of...

Via Maria Margarida Correia
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Online learning can work if universities just rethink the design of their courses

Online learning can work if universities just rethink the design of their courses | Learning Happens Everywhere! | Scoop.it
It’s no longer acceptable to upload video lectures to a website and call it a course. We need to start redesigning courses from scratch to find new ways to engage students.

Via Kim Flintoff
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IDEO U Storytelling for Influence Course

Learn about the IDEO U Storytelling for Influence course, taught by brand and storytelling experts at IDEO. Lead others through your story. Get more information…
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Security and privacy - Stay safe online - CommBank

Security and privacy - Stay safe online - CommBank | Learning Happens Everywhere! | Scoop.it
As a CommBank customer you can get a free 6 month trial of McAfee Internet Security.
miracletrain 夢想驛站's insight:

Check out these awesome educational videos, they are great resources of increasing online safety and privacy awareness.

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Color Meaning and Symbolism: How To Use The Power of Color in Your Branding – Design School

Color Meaning and Symbolism: How To Use The Power of Color in Your Branding – Design School | Learning Happens Everywhere! | Scoop.it
When it comes to branding, color plays a powerful role.
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Social Media FOR Schools: Developing Shareable Content for Schools

Social Media FOR Schools: Developing Shareable Content for Schools | Learning Happens Everywhere! | Scoop.it

This post does not focus on any of these issues, but on the potential of using social media FOR schools. Telling the story of schools serves several purposes:

curation (find, filter, organize, connect and present) information for their stakeholdersadding value to a conversation, topic, theme, initiative with quality contentsharing of best practices in teaching and learningmaking quality content visible to and shareable with otherscreating connections and a network of schools to advance educationdocumenting institutional memory
Via Tom D'Amico (@TDOttawa) , Kim Flintoff
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IT - Code Club helps teachers get with the program

IT - Code Club helps teachers get with the program | Learning Happens Everywhere! | Scoop.it
Teachers are the real heroes of the coding in school movement and need to be given more support, Code Club national program manager Kelly Tagalan says.
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Asia’s digital disruption - How technology is driving consumer engagement in the world’s most exciting markets

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Don’t be content with traditional content. Join the dots in a fragmenting world.

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Commonwealth Bank to expand schools program

Commonwealth Bank to expand schools program | Learning Happens Everywhere! | Scoop.it
The Commonwealth Bank has defended its under-fire school banking program by describing children as young as five as "customers" as it prepares to ...
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Deng Thiak Adut Unlimited - YouTube

westernsydney.edu.au/unlimited
miracletrain 夢想驛站's insight:

Wow beautiful message simple, clear and concise follow you dreams. 

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Ask a Career Coach: Personal Branding 101 - YouTube

Want a road map to identify your unique strengths, define your career aspirations and create a daily game plan to establish your personal brand? Executive co...
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Zappos made a video that spoofs Holacracy, the management experiment that caused 14% of its staff to quit | Business Insider

Zappos made a video that spoofs Holacracy, the management experiment that caused 14% of its staff to quit | Business Insider | Learning Happens Everywhere! | Scoop.it
Zappos, the Amazon-owned online retailer, has...
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