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What Great #Customer #Service Looks Like

What Great #Customer #Service Looks Like | Learning Design | Scoop.it
"Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete

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Eric_Determined / Eric Silverstein's curator insight, February 10, 2014 12:50 PM

Karin shares her experience:


Great Customer Service Feels Like…
  • Respect
  • Deep Caring
  • Human connection
  • Commitment to resolution
  • Being “In It” together
  • Leaving the customer feeling like their best possible self - positive #CustomerExperience!


Of course we wouldn't expect anything less from Apple, but the same principles should apply for all businesses, wouldn't  you agree?

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Why You Should Discuss Content Marketing Strategy Before Tactics

Why You Should Discuss Content Marketing Strategy Before Tactics | Learning Design | Scoop.it

...Most organizations fail because they jump right into content marketing without first creating an overall content marketing strategy. They know they need to produce content, so they just start producing it. Not much effort is given to why they’re doing it or whom they’re targeting. Sadly, what often happens is these organizations try content marketing for 3 to 6 months and then, when they don’t achieve immediate and monumental success, they declare that it doesn’t work.Unfortunately, without developing a strategic plan, these organizations are destined to fail before they even get started.


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Metacognition And Learning: Strategies For Instructional Design | QuickThoughts

Metacognition And Learning: Strategies For Instructional Design | QuickThoughts | Learning Design | Scoop.it

Do you know how to learn? Many people don’t. Specifically, they don’t know how to look inward to examine how they learn and to judge what is effective.

 

That’s where metacognitive strategies come in. They are techniques that help people become more successful learners. Shouldn’t this be a crucial goal of instructional design?

 

Improved metacognition can facilitate both formal and informal learning. It can improve the performance of new tasks on the job and help teams problem solve more effectively.

 

But let’s start at the beginning. Here are some things instructional designers should know about metacognition.


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Rob Hatfield, M.Ed.'s curator insight, October 13, 2013 12:03 AM

I integrated MLS within my ESL classes with great results. I recommend using MLS within your classroom to achieve your individual learner outcomes.

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Reading in a Foreign Language (RFL)

Reading in a Foreign Language (RFL) | Learning Design | Scoop.it

The online journal Reading in a Foreign Language (RFL) is a scholarly international refereed journal originally founded as a print journal in 1983 at the University of Aston, Birmingham, England.

 

The journal moved to the University of Hawai‘i in 2002 under the co-editorship of Richard R. Day and Thom Hudson, and Reviews Editor Anne Burns, Macquarie University, Australia. It is supported by the National Foreign Language Resource Center (NFLRC), the University of Hawai‘i College of Languages, Linguistics and Literature, and the University of Hawai‘i Department of Second Language Studies.

 

Reading in a Foreign Language has established itself as an excellent source for the latest developments in the field, both theoretical and pedagogic, including improving standards for foreign language reading.

 

This fully-refereed journal is published twice a year, in April and October. The editors seek manuscripts concerning both the practice and theory of learning to read and the teaching of reading in any foreign or second language. Reviews of scholarly books and teaching materials, conference reports, and discussions are also solicited.

 

The language of the journal is English, but lexical citations of languages other than English are acceptable. Additionally, the journal encourages research submissions about reading in languages other than English. From time to time, special issues are published on themes of relevance to our readers. Please see our submission guidelines for more information.

 

Although RFL is a free online journal, we would appreciate your support as a subscriber. This will assist us in continuing to obtain institutional support for the journal, keeping it free of charge. Please take a few minutes to visit our subscription page.


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Rob Hatfield, M.Ed.'s curator insight, October 15, 2013 7:37 PM

This is a fresh, current and free on-line journal on RFL. Review research and applications within the classroom / learning environment.

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How To Teach Critical Thinking Using Bloom's Taxonomy - Edudemic

How To Teach Critical Thinking Using Bloom's Taxonomy - Edudemic | Learning Design | Scoop.it
You can now easily integrate Bloom's Taxonomy into the teaching of critical thinking skills in your classroom using a fabulously simple chart!

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Dovid's curator insight, October 1, 2013 9:12 PM

Bloom's Taxonomy simplified for developing thinking skills!

Rudolf Kabutz's curator insight, October 3, 2013 12:30 PM

Thanks, dear Fabienne, this is really insightful.

In teaching one might want to progressively move from one level to the next, yet I would expect that one could work on all levels simultaneously.

How much more would children learn when they ask their 3-year-old, "What do you think ..."

Cassandra's curator insight, October 11, 2013 11:57 AM

Good information for teaching or treatment plans.

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Planning for Engagement: 6 Strategies for Deeper Learning

Planning for Engagement: 6 Strategies for Deeper Learning | Learning Design | Scoop.it

Sadly, moments of full immersion are not the memories that most of us have from our years as students. It is clear that schools -- and learning -- are more powerful and effective when students are deeply connected to their work. What would it take for students to regularly experience the kind of engagement where they are fully immersed and "lost" in their tasks?

 

Learning that leads to deep engagement should be thoughtfully and carefully structured to work for many different types of learners. One of the wonderful challenges of our craft is to structure learning so that it draws in young people with many different interests, abilities and skill levels.


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Rob Hatfield, M.Ed.'s curator insight, October 4, 2013 7:39 PM

Great ideas to encourage deeper learning.

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Phonetics: The sounds of American English

Phonetics: The sounds of American English | Learning Design | Scoop.it

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Rob Hatfield, M.Ed.'s curator insight, October 13, 2013 6:33 AM

This is an outstanding phonetics pronunciation website for ELL students and teachers.

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Project-Based Learning in English Language Arts

Project-Based Learning in English Language Arts | Learning Design | Scoop.it

English Language Arts are one of the most creative subjects on the school curriculum that can have a major impact on the minds of young students. In many English Language Arts classes, the teaching follows a linear path where students read a novel and work on a project once the novel has been finished. Before finishing the project, students take quizzes, participate in discussions about specific parts of the novel, complete worksheets and sit through lectures.


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Rob Hatfield, M.Ed.'s curator insight, October 26, 2013 7:35 PM

Probect-based learning in small groups allows Vygotsky's ZPD in the target language to be come interactive. 

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10 Pros And Cons Of A Flipped Classroom

10 Pros And Cons Of A Flipped Classroom | Learning Design | Scoop.it
10 Pros And Cons Of A Flipped Classroom

 

Many of us can recall instances in our lives where we found ourselves idly sitting in a classroom, eyes glazed over, half listening to our teacher as they lectured in front of the room.

 

These scenes are all too familiar in today’s schools, as the traditional model of learning has primarily revolved around a teacher-centered classroom, where instructors focus on conveying information, assigning work, and leaving it to the students to master the material.

 

Though effective for some, this type of instruction has forced students to be merely receptors of information, rather than participants in their own learning processes through active learning.

 

Fortunately, as technology has increasingly grown and infiltrated our classrooms, a new learning model has emerged that moves away from a teacher-centered space, and onto a more collaborative, student-centered learning environment, by way of a flipped classroom.


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Rob Hatfield, M.Ed.'s curator insight, November 27, 2013 5:19 PM

This is a good list of Pros and Cons of a flipped classroom. I would add one to each, culture. Each learning community has a different perspective on culture.

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English Teaching Forum 2012, Volume 50, Number 4 | American English

English Teaching Forum 2012, Volume 50, Number 4 | American English | Learning Design | Scoop.it

The final issue in the 50th anniversary series. Contributor articles discuss“The Teaching Toolbox,” online learner dictionaries, and getting teens to work in class...

 

Contributor articles discuss “The Teaching Toolbox,” online learner dictionaries, and getting teens to work in class.

 

“Teaching Communication” and “Communication Practice vs. Pattern Practice” (1971) lead off the “Reflections” section, which also explores “Essentials for the Teacher’s Toolbox” with articles on “Your Most Essential Audiovisual Aid—Yourself!” (1981), “The Neglected Tools Can Work for You” (1975), and “Getting the Most Out of the Dictionary” (1974). Photos and Classroom Activities feature autumn themes.

 

- See more at: http://americanenglish.state.gov/resources/english-teaching-forum-2012-volume-50-number-4#sthash.6SWC6DlJ.dpuf


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Rob Hatfield, M.Ed.'s curator insight, December 8, 2013 8:36 PM

Thank you for 50 great years!

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Why all businesses need #Digital - 6 #IT Trends

Why all businesses need #Digital - 6 #IT Trends | Learning Design | Scoop.it
The definition of "digital business" is a lot broader than you may think. "It's not just about technology companies and start-ups anymore," said Michael J. Biltz, an executive at Accenture, a firm specializing in consulting, technology services and outsourcing. "Every company is a technology company at its core and in the process of converting to a digital business." Think of a company that's looking for new ways to weave social, mobile, analytics and cloud techn Topic: Customer Experience.

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Eric_Determined / Eric Silverstein's curator insight, February 12, 2014 1:27 AM

@AccentureLabs raises key trends and questions 


While businesses differ in size and scope, they share common goals: "Connect with customers #CX and sell more product." 

 

"When you start talking about disruption, there is always the possibility that you will disrupt yourself" - Be ready for that!

 

It’s about using that technology to create fundamental changes in the way work is done. Accenture report identifies six IT trends as drivers of this digital power shift:

 

- Digital-Physical Blur


- From Workforce to Crowdsource


- Data supply chain


- Harnessing Hyperscale


- Software as a Core Competency


- Architecting Resilience


Michael Biltz @mjbilz provides key arguments.


What further disruption do you anticipate?


Do you agree that digital is a key requirement for any size companies?

Ángeles Mirón Martín's curator insight, February 12, 2014 3:26 AM

Un mundo en constante transformación....

Ranjit Kovilinkal's curator insight, February 12, 2014 11:30 PM

Every business is digital...

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The 4 Brain Essential Learning Steps - Edudemic

The 4 Brain Essential Learning Steps - Edudemic | Learning Design | Scoop.it
Let's look at Brain Essential Learning Steps. In other words, how does the brain process information in the learning process

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Rob Hatfield, M.Ed.'s curator insight, September 29, 2013 9:29 PM

Basic Brain Essentail Learning Steps...I would lead with the B.E.L.S. but would integrate to develop deeper metacognitive learning strategies, that would in turn, lead to inquiry / problem based learning (taking action part)...

Rob Hatfield, M.Ed.'s comment, September 30, 2013 3:44 AM
Cynthia - Your answer would depend on the culture of that language learning community. I would recommend to "bring it home" or apply / adapt according to the multicultural / multilevel class. The common thread / stream could be applied across the curriculum at school. For example, if the students have a science project due before midterms. Have the students break down each step using inquiry-based learning and English as the target language. Build the vocabulary, interact with the science reading assignments or even break those lessons down in usable learning chunks. Then approach the speaking and listening to the presentation of the project. Science and English class would achieve a win-win situation.
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Phonetics: The sounds of American English

Phonetics: The sounds of American English | Learning Design | Scoop.it

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Rob Hatfield, M.Ed.'s curator insight, October 13, 2013 6:33 AM

This is an outstanding phonetics pronunciation website for ELL students and teachers.

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Preparing Teachers to Teach Writing Using Technology

Technology is changing not only how people write, but also how they learn to write. These profound changes require teachers to reconsider their pedagogical practices in the teaching of writing. This books shares instructional approaches from experienced teacher educators in the areas of writing, teacher education, and technology.


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Marie-Ann Roberts's curator insight, November 25, 2013 7:48 AM

Could be useful for study skills sessions or embedding functional English?

Susan Wegmann's curator insight, November 25, 2013 9:08 AM

Download this Free book! Excellent resources.

Richard Whiteside's curator insight, November 26, 2013 9:21 AM

Not research per se, but an e-book aimed at training teachers. Includes units on using apps and tools and fpcsing in general on the teaching of writing in the so-called 'digital age'.

 

No mere pamhplet either, this is a proper book!

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The Digital Public Library of America – A Wonderful Free Resource for Education

The Digital Public Library of America – A Wonderful Free Resource for Education | Learning Design | Scoop.it

The Digital Public Library of America (DPLA) officially opened to the public on April 19, 2013. Though still in its infancy, the DPLA is a mightily ambitious undertaking that strives to give free access to the best of America’s libraries, museums and archives.

 

Launched with the support of multiple partners such as the Smithsonian, the New York Public Library, the National Archives, and an array of highly respected institutions of learning including Harvard, the DPLA opened with more than two million items on display. According to executive director Dan Cohen in an article featured online by the Huffington Post, this is just the beginning, and the public can expect “tens of millions (of additional resources) to come in the years ahead.”


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Rob Hatfield, M.Ed.'s curator insight, October 2, 2013 2:55 AM

I am sure this is just the beginning of open access. Watch and see how it will work with copyright laws.

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Metacognition And Learning: Strategies For Instructional Design | QuickThoughts

Metacognition And Learning: Strategies For Instructional Design | QuickThoughts | Learning Design | Scoop.it

Do you know how to learn? Many people don’t. Specifically, they don’t know how to look inward to examine how they learn and to judge what is effective.

 

That’s where metacognitive strategies come in. They are techniques that help people become more successful learners. Shouldn’t this be a crucial goal of instructional design?

 

Improved metacognition can facilitate both formal and informal learning. It can improve the performance of new tasks on the job and help teams problem solve more effectively.

 

But let’s start at the beginning. Here are some things instructional designers should know about metacognition.


Via Rob Hatfield, M.Ed.
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Rob Hatfield, M.Ed.'s curator insight, October 13, 2013 12:03 AM

I integrated MLS within my ESL classes with great results. I recommend using MLS within your classroom to achieve your individual learner outcomes.

Rescooped by Basil Skaik from 21st Century TESOL Resources
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Reading in a Foreign Language (RFL)

Reading in a Foreign Language (RFL) | Learning Design | Scoop.it

The online journal Reading in a Foreign Language (RFL) is a scholarly international refereed journal originally founded as a print journal in 1983 at the University of Aston, Birmingham, England.

 

The journal moved to the University of Hawai‘i in 2002 under the co-editorship of Richard R. Day and Thom Hudson, and Reviews Editor Anne Burns, Macquarie University, Australia. It is supported by the National Foreign Language Resource Center (NFLRC), the University of Hawai‘i College of Languages, Linguistics and Literature, and the University of Hawai‘i Department of Second Language Studies.

 

Reading in a Foreign Language has established itself as an excellent source for the latest developments in the field, both theoretical and pedagogic, including improving standards for foreign language reading.

 

This fully-refereed journal is published twice a year, in April and October. The editors seek manuscripts concerning both the practice and theory of learning to read and the teaching of reading in any foreign or second language. Reviews of scholarly books and teaching materials, conference reports, and discussions are also solicited.

 

The language of the journal is English, but lexical citations of languages other than English are acceptable. Additionally, the journal encourages research submissions about reading in languages other than English. From time to time, special issues are published on themes of relevance to our readers. Please see our submission guidelines for more information.

 

Although RFL is a free online journal, we would appreciate your support as a subscriber. This will assist us in continuing to obtain institutional support for the journal, keeping it free of charge. Please take a few minutes to visit our subscription page.


Via Rob Hatfield, M.Ed.
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Rob Hatfield, M.Ed.'s curator insight, October 15, 2013 7:37 PM

This is a fresh, current and free on-line journal on RFL. Review research and applications within the classroom / learning environment.

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The Best Thing To Ever Happen To Google Drive For Teachers

The Best Thing To Ever Happen To Google Drive For Teachers | Learning Design | Scoop.it

First came cloud-based word processing in the form of Google Docs.

 

With cloud-based word processing in education, teachers could remotely access student work, students (provided they had internet access and had a Google account) could retrieve their work from anywhere, and writers could collaborate in real-time with their peers to double-team the pain-staking work that is the writing process.


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Rob Hatfield, M.Ed.'s curator insight, November 8, 2013 6:42 PM

This is a nice new feature that I am wiling to try, Thank you!

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What Are The Habits Of Mind?

What Are The Habits Of Mind? | Learning Design | Scoop.it
What Are The Habits Of Mind?

 

Problem-based learning and project-based learning provide a rich opportunity for students to deepen their knowledge, expand their repertoire of technical skills, and enhance their appreciation of thinking tools, processes and strategies.


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Rob Hatfield, M.Ed.'s curator insight, November 30, 2013 6:57 PM

My PhD studies are on Problem-based learning strategies in English language learning. My masters focused on metacognitive learning strategies with ESL medical students. In both studies, higher executive functions were applied in the authentic learning. 

richard Forward's curator insight, December 14, 2013 2:55 PM

www.englishcoach.fr

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The Best Websites For English Language Learner Students In 2013 – Part Two | Larry Ferlazzo’s Websites of the Day…

The Best Websites For English Language Learner Students In 2013 – Part Two | Larry Ferlazzo’s Websites of the Day… | Learning Design | Scoop.it

This list focuses on sites that ELL students would use directly. Of course, many other sites on my other lists can also be used effectively with ELL’s.


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Rob Hatfield, M.Ed.'s curator insight, December 10, 2013 5:55 PM

Thank you Larry for providing this excellent teaching and learning resource list.

richard Forward's curator insight, December 14, 2013 2:54 PM

Nice work!

www.englishcoach.fr

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Exciting design of material for kid-made learning spaces

I'm working with Ginger Lewman and my friends at CORE Ed in NZ to design a kit kids can use to build their own learning spaces!
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