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Could artificial intelligence offer better customer service than humans? | | Independent Bytesize Blogs

Could artificial intelligence offer better customer service than humans? | | Independent Bytesize Blogs | leapmind | Scoop.it
Most retail technology gives more power to the seller but some tech start ups try to help the consumer. One company is using IT to create a service culture. But shouldn't humans be playing their part?
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Imersia's comment, March 6, 2013 4:40 PM
AI can prompt and assist humans. In the old days the grocer knew all about you, your family, what you liked etc. This worked because they were small and local. Of course today people would have privacy fears if a random check out person was to prompt you that you hadn't bought pet food for a while.
John Lasschuit ®™'s comment, March 6, 2013 4:54 PM
Customer service is a quality aspect. Quality is not measurable, therefore it cannot be quantified. AI is digital and therefore a form of quantification. It can never offer quality which is the key for customer service. Humans still do have something that cannot be defined which make them others experience quality and that seperates us from AI, robots en technology in general.
Imersia's comment, March 6, 2013 4:58 PM
Agreed. Grocery apps now have the ability to provide recipes, promote contextualized and personalized recommendations and are less intrusive. On the other hand, grocery is still a personal business (for now) and AI can assist in providing an improved service that makes people feel they are important. LTV is really important in grocery and the size of stores makes it harder to offer a real personal service other than a genuine smile.
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Wearables In Business: Intensified Security And Privacy Concerns

Wearables In Business: Intensified Security And Privacy Concerns | leapmind | Scoop.it
Consumers may be giddy about the Apple Watch and the augmented reality possibilities of smartglasses. But if you really want to see wearable tech in action … you need to go to work. Wearables are o...
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Shelf-Picking Robots Will Vie for a Prize from Amazon | MIT Technology Review

Shelf-Picking Robots Will Vie for a Prize from Amazon | MIT Technology Review | leapmind | Scoop.it
Robots will use the latest computer-vision and machine-learning algorithms to try to perform the work done by humans in vast fulfillment centers.
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Researchers greatly increase precision of new genome editing tool

Researchers greatly increase precision of new genome editing tool | leapmind | Scoop.it
CRISPR-Cas9 is a powerful new tool for editing the genome. For researchers around the world, the CRISPR-Cas9 technique is an exciting innovation because it is faster and cheaper than previous methods.
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Google: Our new system for recognizing faces is the best one ever

Google: Our new system for recognizing faces is the best one ever | leapmind | Scoop.it
New advances in facial recognition are a step forward for an artificial intelligence technique called deep learning.
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Scientists have engineered the food that will help save a starving, warming planet

Scientists have engineered the food that will help save a starving, warming planet | leapmind | Scoop.it
A bean that can withstand global warming could feed hundreds of millions of people.
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Apple isn’t just satisfied reinventing health care, it’s targeting clinical trials as well​

Apple isn’t just satisfied reinventing health care, it’s targeting clinical trials as well​ | leapmind | Scoop.it
When Apple announced, last year, that it was developing a watch that had the functions of a medical device, it became clear that the company was
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Mammoth DNA has been implanted into functioning elephant cells

Mammoth DNA has been implanted into functioning elephant cells | leapmind | Scoop.it
Scientists have been discussing and debating over it for years, and now the first real step towards bringing the extinct woolly mammoth back from the dead is complete. A renowned geneticist in the US has extracted DNA from the frozen remains of a...
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Transhumanism Strategy Boils Down to Choosing a Crowdfunding Project

Transhumanism Strategy Boils Down to Choosing a Crowdfunding Project | leapmind | Scoop.it
First of all, let's draw a line between a strategy and wishful thinking. There are plenty of wonderful transhumanist projects. A viral video, a global portal, attracting celebrities, proof that agi...
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The future of music: streaming to 2 Billion ‘paying’ users – if only the industry would allow it! - Futurist, Author & Keynote Speaker Gerd Leonhard

The future of music: streaming to 2 Billion ‘paying’ users – if only the industry would allow it! - Futurist, Author & Keynote Speaker Gerd Leonhard | leapmind | Scoop.it
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Check Out The World’s Largest Indoor Vertical Farm Capable Of Producing 2 Million Pounds Of Food

Check Out The World’s Largest Indoor Vertical Farm Capable Of Producing 2 Million Pounds Of Food | leapmind | Scoop.it
Newark, the largest city in the state of New Jersey, is about to be home to the world’s largest indoor vertical farm.
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Ask Ray | Futurist Martine Rothblatt, PhD discusses cyber consciousness | KurzweilAI

Ask Ray | Futurist Martine Rothblatt, PhD discusses cyber consciousness | KurzweilAI | leapmind | Scoop.it
(credit: iStock) Dear readers, I want to recommend this article in USA Today profiling Martine Rothblatt, PhD's keynote at South by Southwest. USA
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The future of farming: drones, robots and GPS

The future of farming: drones, robots and GPS | leapmind | Scoop.it
Today’s agriculture has transformed into a high-tech enterprise that most 20th-century farmers might barely recognize.
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THOUGHTS ON THE TRANSHUMANIST WAGER, PART ONE.

THOUGHTS ON THE TRANSHUMANIST WAGER, PART ONE. | leapmind | Scoop.it
THOUGHTS ON THE TRANSHUMANIST WAGER.INTRODUCTION.In March 2002, the Taliban, on orders from Mullah Mohammed Omar, destroyed two statues of the Buddha, which had been carved into the side of a cliff...
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Study demonstrates desalination with nanoporous graphene membrane

Study demonstrates desalination with nanoporous graphene membrane | leapmind | Scoop.it
Less than 1 percent of Earth's water is drinkable.
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NASA Decides to Pull Off a Piece of an Asteroid for Study in 2020s

NASA Decides to Pull Off a Piece of an Asteroid for Study in 2020s | leapmind | Scoop.it
After years of weighing the options, NASA has decided to launch a robotic probe to a near-Earth asteroid in 2020, have it pull off a boulder from the space r...
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Facebook Wants To Own Everything You Do On The Internet

Facebook Wants To Own Everything You Do On The Internet | leapmind | Scoop.it
At Facebook’s F8 conference today, it unveiled a number of big new changes to its service that transforms Messenger into a platform, expands Facebook Video even further and offers deeper integrations…...
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Need an erection? Step into the blue light.

Need an erection? Step into the blue light. | leapmind | Scoop.it
Scientists in Switzerland have figured out how to control brain function using simple flashes of coloured light, and have now effectively induced erections in mice using the same method. The technique is called optogenetics , and what scientists...
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Voice Control Will Force an Overhaul of the Whole Internet | WIRED

Voice Control Will Force an Overhaul of the Whole Internet | WIRED | leapmind | Scoop.it
The data centers of today, the infrastructure that forms the physical foundation of the "cloud," aren't equipped to process the kind of data demanded by voice control.
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Technology Doesn’t Just Erase Jobs—It Creates Them Too

Technology Doesn’t Just Erase Jobs—It Creates Them Too | leapmind | Scoop.it
Worries about the future often share a critical flaw. They sometimes assume nothing changes, or that change happens more slowly than it does—when instead, awareness of a problem drives people to fi...
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Inside a Brain Hackathon: Hacking Brain Waves to Extend the Mind

Inside a Brain Hackathon: Hacking Brain Waves to Extend the Mind | leapmind | Scoop.it
Hackers hacked brain waves at a brain-hacking hackathon.
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The Singapore Vertical-Farms that herald an Agricultural Revolution - YouTube

For downloads and more information visit: http://www.journeyman.tv/?lid=65841 In Singapore, the challenge of feeding a growing population is pushing the conc...
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Technologies Smart Enough to Exploit Human Nature | MIT Technology Review

Technologies Smart Enough to Exploit Human Nature | MIT Technology Review | leapmind | Scoop.it
Persuasive technologies surround us, and they’re growing smarter. How do these technologies work? And why?
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NASA teams up with billionaire to mine the moon | Impact Lab

NASA teams up with billionaire to mine the moon | Impact Lab | leapmind | Scoop.it
Mountain View, California-based company, Moon Express is aiming to send the first commercial robotic spacecraft to the moon next year. Earlier this year t
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The Future Of Voice-Activated AI Sounds Awesome

The Future Of Voice-Activated AI Sounds Awesome | leapmind | Scoop.it
For decades science fiction movies have been imagining the future as one where humans talk to machines just as naturally as they speak to family and friends...
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