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7 Tips For Giving Feedback (and Making It a Lot Less Difficult, Too)

7 Tips For Giving Feedback (and Making It a Lot Less Difficult, Too) | Leading Employees | Scoop.it
How do you feel when it’s that time to provide “feedback” to your team?

Via Anna Conrad
Chris Brown's insight:

Some great tips... especially #1 and #2.  Which one resonates to you?

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Rim Riahi's curator insight, October 10, 2013 12:08 AM

 How do you feel when it’s that time to provide “feedback” to your team?

donhornsby's curator insight, October 10, 2013 7:23 AM

(From the article): Here’s where it all comes together. You can provide context and consequences, and, you can leave the choice of action to the employee. But the bottom line is, you are the leader and you are the one held ultimately accountable for the overall performance.

 

Keeping that role in perspective can help you provide the sincere, honest feedback. This is your job, and the ultimate decisions about the work of the team falls to you.

 

You aren’t their friend, you’re their leader and your responsibility is to provide open and candid feedback. It is their choice to accept it or not.

Sylvie Houliere - Mayca's curator insight, October 16, 2013 5:22 AM

L'art du feedback ets un art difficile. Quelques conseils clairs et simples à lire dans cet article.

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Leading the Way: Workplace Inclusiveness for People of All Abilities - Huffington Post (blog)

Leading the Way: Workplace Inclusiveness for People of All Abilities - Huffington Post (blog) | Leading Employees | Scoop.it
Here are some steps companies can take to demonstrate that they choose to be inclusive. Because building an environment where everybody can succeed is not just a normal part of doing business, it provides a competitive advantage....
Chris Brown's insight:

Good content to consider here are we work to lead organizations to be more inclusive.  


The steps that are noted are not drastic, but will have a lasting impact on people and their perception of how inclusive your organization is.


Especially consider how we might use employee resource groups that are already established to assure we are inclusive in our decision making.  


What two items can you take away from this article and implement in your personal situation?

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The Art And Science Of Giving And Receiving Criticism At Work

The Art And Science Of Giving And Receiving Criticism At Work | Leading Employees | Scoop.it
Understanding the psychology of criticism can help you give better feedback and better deal with negative reviews.
Chris Brown's insight:

Criticism & Feedback.  Have you ever noticed that there are times that you receive feedback and the experience is painful? What happens with that feedback? How about the times that you have provided others feedback...and you get the sense that they were feeling pain also?


In this article, you will gain some understanding what happens when we receive criticism, review some criteria for effective feedback, and some methods to evolve your workplace into one that treats feedback as a gift rather than a curse.


After you read through the article, go back and re-read any of the parts that address an area where you might have received some feedback in the past.  Then map out a few steps you will take to grow.  Doing so will demonstrate your commitment and will help with the evolution of your organization towards a growth mindset.

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Doing the First 90 Days : Sources of Insight

Doing the First 90 Days : Sources of Insight | Leading Employees | Scoop.it
Maybe you’ve you read The First 90 Days, but the real question is, how do you “do” The First 90 Days? The First 90 Days is basically a survivor’s guide for leaders in how to hit the ground running when they start a new job. Rather than “sink or swim”, it’s a systematic way to survive and thrive in your new role.
Chris Brown's insight:

From his blog page "Sources of Insight", J.D. Meier sets out an easy to follow outline for addressing the first 90 days in a new position.  Reviewing the information he distilled from Michael Watkins' book, he discusses 10 key practices to help set priorities, goals, milestones, and output expectations.


Take some time to reflect on the information and try this 90 day outline for success.




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Questions to Assess Management Effectiveness | Visier Inc.

Questions to Assess Management Effectiveness | Visier Inc. | Leading Employees | Scoop.it
How does a business assess management effectiveness? Here are six key questions that provide a great leading insight into management effectiveness.
Chris Brown's insight:

Even if you are not leading a large business, considering these six factors in your own review of your effectiveness as a manager will help you dig deeper.

- Who is your "go-to" person?

- How is your safety record, customer satisfaction, and absenteeism?

- How is your retention of top performers?

- Are you developing and growing your employees?

- Has your team generated innovations in products, services, or process?

- What is the network of relationships among your employees?


A look across this information should paint a good picture of your effectiveness as a manager and if you identify one area where you feel you can improve...make that your focus over the next quarter.

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WHERE GOOD IDEAS COME FROM by Steven Johnson - YouTube

INSEAD professor Hal Gregersen reveals in a new study what key skills are needed to develop innovative and creative entrepreneurs.
Chris Brown's insight:

Good ideas result from colliding hunches.  Being able to bring together hunches and share them...connecting the dots, often means that collaboration with others must take place.  


This is a short video that gives a sense that radical innovation is extraordinarily accessible to those who know how to cultivate it.  


Access to some content may be limited due to your system's restrictions.  If you are having difficulty viewing, try watching via a mobile device.


 

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Making Mistakes and Handling Criticism

Making Mistakes and Handling Criticism | Leading Employees | Scoop.it

JobDig's information on Making Mistakes and Handling Criticism.  While nobody wants to make mistakes, you can learn from your mistakes and really prove yourself as someone who can overcome adversity.

Chris Brown's insight:

As an individual, this appears to be a good plan for how to deal with making mistakes and how to handle criticism.  The challenge comes when we take this information from the point of view as a leader of people that make mistakes.  In this light, consider your actions as a leader.


How do you respond when others take these steps?  Do you allow them to be accountable, apologize, learn, and avoid repeating and support them not "beating themselves up?"  As a leader do you "pile on" or "brush off" when someone makes a mistake?


When giving criticism, do you provide insights that allow the other to listen, stay calm, and understand while listening, staying calm, and seeking to understand yourself?


Is there a correlation between the way you respond to your own mistakes and how you deal with mistake of others?


Don't forget that you have to move on... don't get stuck...move forward to success!

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How To Deal With Making Mistakes - Simple Programmer

How To Deal With Making Mistakes - Simple Programmer | Leading Employees | Scoop.it

What do you do when you make a mistake? Not just in your job, but in life in general? I’ve made some pretty big mistakes in my career . 

Chris Brown's insight:

Considering there are times we make mistakes, it is how we respond to those mistakes that typically define our true success.  


As a leader we serve a dual role in this area.  First, we must be certain to understand that the mistakes we make are part of life.  We work to avoid them and/or diminish them in some way.  It is vital that we own up to those mistakes, fix it (if possible), then guard against repeating the mistake, and move on.    These actions will help us deal with our own mistakes.


The other side of that duality lies in mistakes by those that we work with.  The importance of helping others own up to mistakes, fix them (where possible), guard against repeating them, and moving on... gives us a whole other challenge.


How do you deal with your own mistakes?

How do you deal with mistakes by others in your organization?

In what way can you help another deal with their mistakes?

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The Team Bully

The Team Bully | Leading Employees | Scoop.it

Bullies are cowards. That is why they pick on those who will not or can not fight back and they avoid authority figures who can deliver consequences. If, as a manager, you notice any subtle signs of bullying on your team, like disrespect, mocking, belittling, badgering of a team member, you can be sure than when you are not present it is ten times worse or even a case of full blown harassment.

Chris Brown's insight:

As a leader, we should strive to build a workplace that appreciates and promotes respectful interactions.  Even subtle disrespect can impact the effectiveness and efficiency with which people perform their role.


This is a good reminder that we should be aware of our behaviors and look out for how other's behaviors impact the team.


Mentally, take stock of the people on your team... do you have someone that tends to shut down others either by making a comment or in their demeanor?


If so, addressing it sooner rather than later will provide a safer work environment for everyone. 

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Why Transparency Is Always The Best Leadership Policy

Why Transparency Is Always The Best Leadership Policy | Leading Employees | Scoop.it
First and foremost, people want to do business with someone they can trust.
Chris Brown's insight:

Looking for reasons to be a transparent leader?  This short article from Forbes provides 10 that are succinct and to the heart of transparency.   


Credibility, Trust, Engagement, and Sleep...four to whet your appetite.  

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The Key to Change Is Middle Management

The Key to Change Is Middle Management | Leading Employees | Scoop.it
Research shows the traits that make them successful.
Chris Brown's insight:

This HBR blog post discusses the characteristics of successful change leaders and provides examples through a few stories.  The four traits:  Change leaders have a north star & talk about it with others, they use a process to map toward the north star, they work across the organizational boundaries, and they move fast.   


Behnam Tabirizi writes: Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma. Successful change leaders, on the other hand, are open, bold, and have a clear sense of their motivations.  


Change leaders are open, bold, and have a clear sense of motivations.  Who better to have a clear sense of the "why" of a change than the middle level managers? When they align their personal goals and strengths with the organization’s goals, they become extraordinary leaders.


Are you a mid-level manager that is eager to be a leader of change?  After reading this, use it to lay out your next steps on that journey.  Tabrizi recommends three steps to work on... now, get going!

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Sheppard Partners » Words Matter

Sheppard Partners » Words Matter | Leading Employees | Scoop.it

How do words such as "Um...Like...You Know...Really...Never...But..." impact your communication and connection with others?

Chris Brown's insight:

Words do matter.  We all have experienced someone during a conversation or a presentation that used a word or phrase that shut down a conversation.  Perhaps the particular word did not add value and sometimes it broke a connection that was vitally important.  As the article points out:

     At the most concrete and practical level, demonstrating leadership is             about language. 


This short article notes a few of those words and provides some insight.   


So...um... like... I suggest you read the article... you know.... really!

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Twelve Tips to Avoid Seeming Like an Arrogant, Know-It-All Jerk

Twelve Tips to Avoid Seeming Like an Arrogant, Know-It-All Jerk | Leading Employees | Scoop.it
Don't be a bore. It's pride to assume that others are as interested in the minutiae of your life as you are....
Chris Brown's insight:

Gretchen Rubin discusses tips about humility.  She states:


Humility is having consideration for others, appreciation for their views, curiosity about their lives, openness to correction and education by them, willingness to be interested and amused, a sense of deference, respect, and fellowship.



Then goes on to provide some tips.  As you read these tips, think about some that may sound familiar and maybe even make you a bit uncomfortable.  Those tips might be a good place for you to focus on.

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Tom Peters on leading the 21st-century organization | McKinsey & Company

Tom Peters on leading the 21st-century organization | McKinsey & Company | Leading Employees | Scoop.it
Thirty years after leaving McKinsey, the prolific author returns to discuss tomorrow’s management challenges and the keys to organizational change and transformative leadership in any age. A McKinsey Quarterly article.
Chris Brown's insight:

Tom Peters speaks out on management challenges, trans-formative leadership, and organizational change.  He points out that leadership is not rocket science.   Understanding people...may be something different.


This is  a longer article and provides numerous thought provoking discussion points.  Some that really resonated to me include:


you better be trying stuff at an insanely rapid pace. You want to be screwing around with nearly everything. Relentless experimentation was probably important in the 1970s—now it’s do or die.


The question is how do you survive? One way to deal with the insane pace of change is by living to get smarter and to learn new things. Another way is by going up the value-added chain beyond the kinds of tasks and roles that can be automated.


What I learned was that corporate culture is not part of the game: It is the game.


If you’re a leader, your whole reason for living is to help human beings develop—to really develop people and make work a place that’s energetic and exciting and a growth opportunity, whether you’re running a Housekeeping Department or Google. I mean, this is not rocket science.


You don’t bring about change in real big meetings or virtual meetings. You bring it about one person at a time, face to face—when we discover we have some common interests 




A lot of great information, so it may be worth multiple reads.  

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Jack Dorsey Ran Twitter and Square Simultaneously. These Are His Time Management Tips

Jack Dorsey Ran Twitter and Square Simultaneously. These Are His Time Management Tips | Leading Employees | Scoop.it
By giving yourself a daily 'theme', you can keep your productivity levels sky high.
Chris Brown's insight:

And I thought I was busy!  These sensible time management tips may surprise you....I do think I will be adding to my weekend schedule "hike"!


Take one of these tips and apply it for a while...see if it makes a difference.

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Peer Collaboration Enhances Diversity and Inclusion - ATD

Peer Collaboration Enhances Diversity and Inclusion - ATD | Leading Employees | Scoop.it
Use employee resource groups to drive learning.
Chris Brown's insight:

I would add to the title "and vice versa."  The reason I say that is that just as peer collaboration enhances diversity and inclusion, diversity and inclusion enhances peer collaboration!


This is truly a win-win when differing perspectives collaborate.


The article states:


"Career management is now primarily the individual's responsibility, and strategic relationships are critical for providing stability and ongoing support for your development," says Murphy. Helping people to build a larger network of support and be more productive in the moment provides them with opportunities to build skills and apply insights immediately. Different perspectives within knowledge-sharing communities, ... help novel ideas and approaches arise in answer to organizational problems or issues people are facing.



Inclusion, Diversity of thought and perspectives enhances collaboration!


What steps do you take to be inclusive?

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10 Big Ideas from Lead with Humility : Sources of Insight

10 Big Ideas from Lead with Humility : Sources of Insight | Leading Employees | Scoop.it
In Lead with Humility: 12 Leadership Lessons from Pope Francis, Jeffrey A. Krames shows how you can use humility as a source of strength, and apply the same principles that Pope Francis uses change the world, to change your workplace.
Chris Brown's insight:

From Sources of Insight, this compilation of big ideas from Lead with Humility provides great food for thought.  As a leader, humility is important and these lessons resonate, especially reminding ourselves that there is greatness and potential in all of us.


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Spheres of Control

Spheres of Control | Leading Employees | Scoop.it

This concept--the Spheres of Control--posits that the things we're worried about or that we complain about fall into three domains: things we have control over, things we can influence, and things that are outside of our control and influence. 

Chris Brown's insight:

Reminding ourselves that we have a sphere of control and a sphere of influence...and that there are things that we either don't control or can't influence.  The author of this article shares how she uses this model for herself and in coaching others.


Is there an opportunity for you to put this model to work?

When is the last time you shared this model with someone who could use the added insight?


What I like about this model...it's simple, straight forward, and can apply to any situation.

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Why 'Thought Diversity' Is The Future Of The Workplace

Why 'Thought Diversity' Is The Future Of The Workplace | Leading Employees | Scoop.it
Creating a cognitively diverse staff is the newest frontier of the workplace. Here's how to do it.
Chris Brown's insight:

It's not what you think.... it's how you think.  Diversity of thought can boost innovation and creative problem solving in an organization.  Bringing diverse thinking based on different personalities, backgrounds, cultures, etc really broadens the scope of possible solutions.


How do we create a culture that promotes the diversity of thought? Start with yourself....  resist stifling conversations, seek honest feedback, consider reverse mentorship, understand and utilize your team's unique talents... and don't be afraid to hire unconventional candidates.


Want to help change the culture... then pick one of these and put it into action.    

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Good Employees Make Mistakes. Great Leaders Allow Them To.

Good Employees Make Mistakes. Great Leaders Allow Them To. | Leading Employees | Scoop.it

As a business leader, I found that one of the scariest things to do was to give your people the freedom to make mistakes. While mistakes allow individuals to learn and grow, they can also be very costly to any company. 

Chris Brown's insight:

A follow-on article about leadership and mistakes.  The information here provides additional  thoughts on making mistakes from the point of view of the leader.  


Establishing "official company policy" that makes honest mistakes ok the first time may not be something that works in every organization.  Determine how best to prompt courage in those in your organization to not fear mistakes.


You will find some familiarity with these steps...Learn from mistakes, own them, fix them, safe gaurd against repeating the same mistake.


One item that we often miss and is not mentioned in this article is to move on.  


After reviewing these four plus one steps (learn, own, fix, guard, and move)...the hardest sometimes it to move on.  Successfully implementing the other four are the practical steps...moving on is tied to our emotional and social interactions.


What would you like to see from your leader when you make a mistake?  How do you move past mistakes by others?  

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6 Tips to Hatch Incredibly Good Ideas

Try these simple tricks when you need a serious dose of creativity.
Chris Brown's insight:

Getting a creative edge may not seem important in all of our organizations until you recognize that creativity is a part of a continuous improvement process.  


One of the tips is an important one that we don't consider often...

Think.

It sounds simple, but considering the gadgets most people have in hand most of their waking hours, it's easy to thoughtlessly check out by scrolling social networks or wasting time online. "When was the last time you just sat there for a good 10, 15, 20 minutes and just thought?" he says. "Albert Einstein used to take really long walks whenever he had a problem. He would walk for hours just thinking and thinking about things."


This tip is joined by some others for you to consider & help build a creative edge.

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Empathy: The Basic Quality Many Leaders Keep Getting Wrong

Empathy and sympathy are closely related, but how are they different? Knowing the answer can help you develop the quality that everybody needs.
Chris Brown's insight:

Simply put, empathy starts with giving others the benefit of the doubt and here, the writer, Justin Gariso shares some good information and relates a personal story that illustrates the impact that empathy can have in a persons life.


To me, leading employees well means we care about and for those that we work with.  This story should serve as a reminder to us how our lack of action can impact others so that the next time a team member asks multiple times about something, there might be more behind the request that we should know.   


... sympathy involves feeling sorry for someone, empathy requires us to go a step further, and it lasts longer.

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Inspired ordinary: The real cost of poor leadership

Inspired ordinary: The real cost of poor leadership | Leading Employees | Scoop.it
Without strong leadership, your business will continue to sit on top of a wealth of untapped potential. Karen Gately reveals how to inspire the best in your staff – not just aim for ‘ordinary’
Chris Brown's insight:

The most important things you can do to inspire your own team and support business leaders to do the same are explored in this article by Karen Gately.


  1. Strive for extraordinary
  2. Plan to succeed
  3. Create an inspiring vision of the future
  4. Think beyond the conventional wisdom
  5. Keep dreaming
  6. Uphold standards and deal with poor performance


Each of these are discussed on a very high level.  As such, they can easily become a way for you to gain insight into your leadership.  Take time to talk with your boss to discuss each area, maybe writing out a brief description of indications of your success level in each area.   


When you come across an area where you have some opportunity, dig deeper to discover more.  Don't hold back.


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Why Leadership Storytelling Is Important

Why Leadership Storytelling Is Important | Leading Employees | Scoop.it
Storytelling is an essential tool for leadership today.
Chris Brown's insight:

Stephen Denning shares a list of reasons that storytelling is important for leaders.  


One that resonates for me is:

Storytelling is often the best way for leaders to communicate with people they are leading. Why? It is inherently well adapted to handling the most intractable leadership challenges of today – sparking change, communicating who you are, enhancing the brand, transmitting values, creating high-performance teams, sharing knowledge, taming the grapevine, leading people in to the future.


And...


A story is something that comes from outside. But the meaning is something that emerges from within. When a story reaches our hearts with deep meaning, it takes hold of us. Once it does so, we can let it go, and yet it remains with us. We do not weary of this experience.


Identify one reason that you can grab onto and use it to help motivate you to be a great storyteller and leader.


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Kip Tindell: How He Created An Employee-First Culture At The Container Store - Forbes

Kip Tindell: How He Created An Employee-First Culture At The Container Store - Forbes | Leading Employees | Scoop.it
I spoke to Kip Tindell, who is currently the Chairman & CEO of The Container Store.
Chris Brown's insight:

We can always learn from others, especially those recognized as creating a thriving environment for the employees.  


In this interview, you might find some basics that we sometimes gloss over.  Kip Tindell described the culture at The Container Store this way:

...it was structured around some very basic and fundamental business philosophies about treating employees, customers, vendors and the community with respect and dignity — 



Respect.... Dignity.... Sound markers for success.

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5 Unforgettable Leadership Qualities for Successful Entrepreneurs

5 Unforgettable Leadership Qualities for Successful Entrepreneurs | Leading Employees | Scoop.it
Even the unpredictable, renegade entrepreneur needs to keep these fundamentals in mind in his or her journey for success.
Chris Brown's insight:

The leadership qualities discussed here apply not only to successful entrepreneurs, but to many of us.  


Many times I have shared the ten most important two letter words ever put together into a sentence and the added quote from Mother Teresa really brings the point home...


If it is to be it is up to me!



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