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Why Powerful People Just Don't Get Empathy

Why Powerful People Just Don't Get Empathy | Leading Employees | Scoop.it

If your boss is a jerk, there might be a scientific reason for it. A new study suggests feeling powerful dampens the part of the brain that helps us connect with others.


Via Kenneth Mikkelsen, ThinDifference, Chery Gegelman, Ron McIntyre
Chris Brown's insight:

"Whether you're with a team at work [or] your family dinner, all of that hinges on how we adapt our behaviors to the behaviors of other people, and power takes a bite out of that ability, which is too bad."

 

A powerful statement.  How can we keep focused on connecting to others so we don't become less empathetic?

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Lon Woodbury's curator insight, September 29, 2013 6:42 PM

It might be interesting to consider this concept with some teens that bully, or lead others into self-defeating activities. -Lon

Verica Markovic's curator insight, October 1, 2013 10:17 PM

Etude intéressante, mais à nuancer.

Ron McIntyre's curator insight, October 2, 2013 10:52 AM

Not surprising but still needs more exploration by authentic leaders, the key is that one can overpower the tendency to quelsh empathy in their roles. But it is not easy nor is it often truly understood.

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The Other 21st Century Skills

The Other 21st Century Skills | Leading Employees | Scoop.it
Many have attempted to identify the skills important for a learner today in this era of the 21st century (I know it is an overused phrase).  I have an affinity towards the skills identified by Tony...
Chris Brown's insight:

Take a look at this article that has compiled a series of thought provoking attributes of today's learner.  There tends to be a combination of social/emotional competencies and technical, skill based competencies shared.  The in depth discussion should provide some good challenges to commonly held attributes of a learner. 

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Change leader, change thyself | McKinsey & Company

Change leader, change thyself | McKinsey & Company | Leading Employees | Scoop.it
Anyone who pulls the organization in new directions must look inward as well as outward. A McKinsey Quarterly article.

Via Anne Leong, Bobby Dillard
Chris Brown's insight:

This article discusses the integration of looking both inward and outward as a powerful formula for creating long-term, high-impact organizational change.  This is a longer article, but hits on some key points reinforcing that to change others you must also change yourself.

 

 

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How to Build Customer Loyalty to Grow Your Business (Infographic)

Small businesses can do better in retaining customers than big brands. Here's why and how you should it.
Chris Brown's insight:

As leaders we need to be sure to look around at different operations to determine if we can possibly adapt or adopt successes.  Small business is better at retaining customers... Why?  

 

What can we learn from this infographic?  Is it possible that these drivers of retaining customers in small business can be scaled to larger companies?  Is there a place for a mix of both... smaller agencies that are public facing with a larger infrastructure in the background that helps to scale the experience?

 

 

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Six Ways Leaders Can Thrive in Ambiguity

Six Ways Leaders Can Thrive in Ambiguity | Leading Employees | Scoop.it
Believe it or not, sometimes ambiguity can help a leader solve problems and stay balanced.
Chris Brown's insight:

A great article on leaders and ambituity.  Number 6 is a great reminder:

 

 6. Recognize you’re not finished and never will be.

 


The bottom line is that ambiguity is inevitable, so tap into it to become the best, most effective leader you can be.


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Three Quick Ways to Improve Your Strategy-Making

Three Quick Ways to Improve Your Strategy-Making | Leading Employees | Scoop.it

The standard strategy processes at most companies share three common characteristics:1) you wait until the annual strategy review to revisit your strategy2) you put together a SWOT analysis as input to the start of the strategy process3) you start the strategy process with a long and arduous exercise to wordsmith a mission/vision statement or organizational aspiration.These activities are, no doubt, reassuring and familiar. They are also almost completely useless.


Via Kenneth Mikkelsen, Michael Binzer, Bobby Dillard
Chris Brown's insight:

Interesting article on strategy.  The three characteristics sound familiar...annual strategy review, SWOT, and vision statements...  These have been effective in developing a habit.  The suggestion here is that it shouldn't be a "once a year" effort, that SWOT analysis works best when focused on a strategy (not to find a strategy), and that a vision statement can be put together in short order and tweaked over time.

 

How do you see this working in your business? 

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Michael Binzer's curator insight, May 24, 8:54 AM
The way NOT to do!
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Dealing With Feelings: How to Be an Emotionally-Aware Leader

Dealing With Feelings: How to Be an Emotionally-Aware Leader | Leading Employees | Scoop.it
When an entrepreneur (or executive) is more in tune with their employees' emotions, they are better able to balance the workforce, complete day-to-day...
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How to Build Your Network

How to Build Your Network | Leading Employees | Scoop.it
Business management magazine, blogs, case studies, articles, books, and webinars from Harvard Business Review, addressing today's topics and challenges in business management.
Chris Brown's insight:

This is an older article from HBR but provides some great fodder for why sharing expertise is important.  William Dawes and the 18th of April in '75...hardly a man is still alive that remembers that famous name and year...yet the name Paul Revere is well known today.  How does this tie to building a social network?  Let's just say we should strive to be like Revere!

 

 

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Career Coach: Are you an ethical leader? - Rockford Register Star

Are you an ethical leader?

Read more: http://www.rrstar.com/article/20140330/Entertainment/140329321#ixzz2xZR3F5fC

Chris Brown's insight:

This article provides some great thoughts supporting being an ethical leader.   The article states this about trust:

When people trust each other, they can focus on getting the work done, asking for help when they need it, and solving business problems. They do not need to spend energy manipulating others, worrying about being mistreated, dealing with harassing employees, etc. This trust starts at the top — when an organization's leader is reliable, is willing to admit mistakes and is trustworthy, subordinates have confidence in leadership.

Do these traits sound like some that you would find in your boss?  How about in you?

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Are You a Toxic Leader? | PROFITguide.com

Are You a Toxic Leader? | PROFITguide.com | Leading Employees | Scoop.it
4 signs that your bad boss behaviour might be infiltrating your entire workforce—and what you can do to stop the damage
Chris Brown's insight:

Are you known as a "workaholic?"  Do you exhibit toxic EI?  Do you hold information tight to your chest?  So those around you feel that they are unable to thrive?  Are you experiencing decreased productivity?

 

This article provides a list of symptoms of toxic leadership and provides some linked articles that will help map out some steps on the road to recovery. 

 

What's your diagnosis...and prognosis? 

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Learning Leadership from Losers - General Leadership

Learning Leadership from Losers - General Leadership | Leading Employees | Scoop.it
Celebrate the bad with the good, embrace the demons from your past and make the bad leaders pay by turning it into losers lessons on leadership.

Via Anne Leong, Jean-Philippe D'HALLUIN, Bobby Dillard
Chris Brown's insight:

We often look at the attributes of great leaders as models to strive for.  I believe that we can learn from both great leaders and the leaders that we have encountered that are...well shall we say no where near "great."

 

In this article, there are some descriptions of leaders similar to some you might have experienced.  Think about these "leaders" and what you can do to assure you don't take on these attributes.  Maybe even make a public statement to your team declaring "I don't want to be this type of leader.... I would appreciate it if you let me know if I start down that path."

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Leaders Make Values Visible

Leaders Make Values Visible | Leading Employees | Scoop.it
The corporate credo. Companies have wasted millions of dollars and countless hours of employees’ time agonizing over the wording of statements that are inscribed on plaques and hung on walls.
Chris Brown's insight:

Actions speak louder than words.  Marshall Goldsmith's blog post  points out the fact that we sometimes spend a lot of time making a document that sounds good, when the better course of action is to live the values the document is meant to communicate.  

 

In part, he notes:

Companies that do the best job of living up to their values and developing ethical employees, including managers, recognize that the real cause of success – or failure – is always the people, not the words.

 

Do you get lost in the beauty of the words and miss the meaning?  Do your ethics and values speak louder than the words written down?

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9 Habits Of Bosses Who Build Exceptional Relationships | CEO.com

9 Habits Of Bosses Who Build Exceptional Relationships | CEO.com | Leading Employees | Scoop.it
Professional success is important to everyone, but still, success in business and in life means different things to different people — as well it should.
Via Kevin Watson, Global Business Centers, Bobby Dillard
Chris Brown's insight:
Building and maintaining exceptional relationships with others is important to professional success. The nine habits noted in this article may or may not be all inclusive, they are well supported habits that will increase the interpersonal capital which leading others requires. Select one of these habits and write it down, then at the end of your day, reflect on your interactions to see how well developed you are in this area. Do this for a couple of weeks, then try a second habit.
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The Costs Of Ignoring Employee Engagement

The Costs Of Ignoring Employee Engagement | Leading Employees | Scoop.it
To some in management, the fact that their workers get a paycheck from the company is the beginning and the end of any consideration they deserve...

Via Patrick Scheuerer, Bobby Dillard
Chris Brown's insight:

Need more information to understand why Employee Engagement is so important?  Fastcompany.com's article really sets out information to support the importance of engagement and impact on the organizations success.  Combine this with the cost of getting new employees up to speed, keeping current, good performing employees needs to be a real focus...and it's more than throwing parties...

What can you do to build the connections with your employees that will keep them engaged? 

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Patrick Scheuerer's curator insight, February 9, 12:58 PM

High employee engagement is critical to a company’s performance and it impacts nine key performance outcomes in these ways:

 

* 37% lower absenteeism
* 25% lower turnover (in high-turnover organizations)
* 65% lower turnover (in low-turnover organizations)
* 28% less shrinkage
* 48% fewer safety incidents
* 41% fewer patient safety incidents
* 41% fewer quality incidents (defects)
* 10% higher customer metrics
* 21% higher productivity
* 22% higher profitability

 

How engaged are people at your company? 

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Leader Spotting: The Four Essential Talents

Leader Spotting: The Four Essential Talents | Leading Employees | Scoop.it
What do you look for in tomorrow’s leaders? That question is crucial for the long-term health of any organization.The only certainty about tomorrow’s business reality is that it will be “VUCA”:
Chris Brown's insight:

This article notes the importance of one's ability to master new skills and the need for organizations to spot these skills to identify future leaders in thier organization.  These abilities may suprise some, yet if you look around you will see that the new work environment necessitates these abilities.

 

To motivate embracing the greater good...Selfishness does not cut it!

To be curious, open to new information and experiences and feedback.

To be engaged and engaging, that is to connect with others emotionally and logically.

To be determined to be able to battle towards goals that are often times difficult. 

 

What are you doing to spot these abilities in people in your organization?  What have you done recently to cultivate these abilities?

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How to Avoid Being a Horrible Boss (Infographic)

Ruling with an iron fist is no way to lead a company. Here are the worst traits that horrible bosses have in common.
Chris Brown's insight:

Annoying habits of a horrible boss... An infographic that every leader should review with one eye in the mirror and asking themselves "do I do this?"

If the answer is yes.... maybe there is a good place to start your path to avoid being that horrible boss.

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The 12 Things That Successfully Convert a Great Idea Into a Reality

The 12 Things That Successfully Convert a Great Idea Into a Reality | Leading Employees | Scoop.it
How many times have you been in a meeting and someone says to you, “That’s a great idea, you should take the initiative and make it a reality.” What typically happens? Most of the time – nothing. Most great ideas remain dormant because people don’t have the courage, resources, time and/or money to take action. And for those who take action, most are unprepared and thus find themselves spending their valuable time and money on a dream that simply goes astray. As you think about how you can begin to embrace the entrepreneurial attitude more actively, here are 12 things you must actively do – at all times – in order to convert ideas into reality.
Chris Brown's insight:

Great idea…then… nothing…

Here are 12 things that will help convert great ideas into reality.    Number 4 really resonates…extreme patience is hard and the article points out that:

Compromise is a choice, not a sacrifice.  Don’t put too much pressure on yourself. Take the time to appreciate the journey and understand how things work. Most people are too anxious to get their desired results and thus start to make bad decisions as they go.

One thing is certain: the journey will be filled with unexpected outcomes that you may not be prepared to deal with. Don’t let this get you down, but keep your head up and respect the process and where it takes you.

 

When that next great idea hits, be sure to keep these twelve things in mind to help guide you on the path to success.

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The Neurochemistry of Positive Conversations

The Neurochemistry of Positive Conversations | Leading Employees | Scoop.it
And what managers need to know about negative ones.
Chris Brown's insight:

Very interesting article from HBR on the neruochemistry of conversations... who says leading people is not brain science?

 

Review your behaviors and actions as a leader.  Consider each action as a behavior that prompts increased levels of Oxytocin or Cortisol... I am striving for mor oxytocin producing behaviors...how about you?

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7 Marks of Engaged Leadership

7 Marks of Engaged Leadership | Leading Employees | Scoop.it
Disengaged leaders lead by decree. The ability to calculate percentages isn’t leadership. It doesn’t take a college education to raise last quarter’s results by 5% and call it next quarter’s goal. ...

Via Bobby Dillard
Chris Brown's insight:

Engaged employees like to work for engaged leaders.  Another reminder that we must lead people....not numbers! 

Next time you are giving feedback to another employee, focus on the person, not the number... they will be more motivated to find a path to improvement. 

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Darrin J Wikoff's curator insight, June 20, 7:31 AM

Setting strategy, defining objectives, building plans that are not aligned with the common belief and value systems is the definition of "disengaged leadership".  I agree that Leaders must create new mental models and inspire new value systems in order to drive change...but they can't do it in isolation.  The "do-tell" method doesn't apply here.  Leaders must engage and be engaged.  Leaders must recognize when it's best to follow...and be the First Follower.

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The Ten Traits Of Legendary Leaders - Career Intelligence

The Ten Traits Of Legendary Leaders - Career Intelligence | Leading Employees | Scoop.it
What is the difference between leaders that are great and other leaders? There are ten traits of legendary leaders.
Chris Brown's insight:

Isn't it interesting that this list of traits gets back to doing work that has value and purpose and doing it in a collaborative manner with integrity?

I find #9 & #10 very interesting.  One is a challenge that is difficult for most while the other could be part of the antidote.  Sometimes we don't see that happiness is important!  Have you laughed today?

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Change leader, change thyself | McKinsey & Company

Change leader, change thyself | McKinsey & Company | Leading Employees | Scoop.it
Anyone who pulls the organization in new directions must look inward as well as outward. A McKinsey Quarterly article.
Chris Brown's insight:

Grab a cup of coffee and set aside the time to read and contemplate this rather lengthy article from McKinsey & Company. 

 

The opening line sets the stage..."Everyone thinks of changing the world, but no one thinks of changing himself."

 

The article goes on to develop the notion that successful organizational change comes through change in people, starting with one's self. 

 

Leading yourself means being in tune with what’s happening on the inside, not later but right now. Think about it. People who don’t notice that they are becoming annoyed, judgmental, or defensive in the moment are not making real choices about how to behave.

 

There is a lot to take in from this article about the importance of understanding self and translating the understanding into action that drives change.  As noted: 

 "...change efforts often falter because individuals overlook the need to make fundamental changes in themselves."

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Employee Engagement – What Drives It, and Why Does it Matter?

Employee Engagement – What Drives It, and Why Does it Matter? | Leading Employees | Scoop.it

Employee Engagement, to put it simply, is the emotional connection and commitment that an employee has to his/her job.  It’s the amount of discretionary effort an employee will give you – - –  their willingness and ability to “go the extra mile”!

 

Chris Brown's insight:

Disengaged employees give less while still receiving 100% of their salary…so…it’s as if they have quit their jobs, but still show up to work and get paid! 

 

Here are some results that might shock you as to what and why employee engagement matters.

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8 Easy Ways to Be an Extraordinary Boss

8 Easy Ways to Be an Extraordinary Boss | Leading Employees | Scoop.it
A sure-fire recipe for management success, based on interviews with dozens of successful CEOs.
A few years ago, I interviewed several dozen highly successful CEOs.
Chris Brown's insight:

The title suggests that these are 8 easy ways to be an extraordinary boss.  I would argue that these are 8 great ways, but they are not necessarily "easy".   #3 - Speak from the heart - takes a bit of confidence and trust in others, yet the outcome will be a high level of trustworthiness.  And if anyone has an "easy" button for #8 - Reduce bureaucracy by dispersing power - I think there is a great market!

 

Some sound material that can serve as a guide to "Extraordinary"!

 

Which of these might be most difficult for you?  That may be a good place to start....

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Heroes of modern leadership | TrainingZone.co.uk

Heroes of modern leadership | TrainingZone.co.uk | Leading Employees | Scoop.it
Inspiring leadership can come from anywhere, as John Sadowsky attests.
Chris Brown's insight:

Looking for some models of inspiring leaders?  Here, three modern leaders are cited as helping write a new story for the organizations they lead.

How are you shaping the story of your organization?  Are you co-creating this story with your employees like Anne Mulcahy has?  Do you provide a context that supports the vision as part of a larger experience like Paul Dolan did at Fetzer?  Do you demonstrate the values that you wish others to take up like Pope Francis?  What other inspiring leadership stories motivate you to be a great leader?

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Emergent leadership: The trait that smart, innovative companies seek out in ... - Washington Post (blog)

Emergent leadership: The trait that smart, innovative companies seek out in ... - Washington Post (blog) | Leading Employees | Scoop.it
Washington Post (blog)
Emergent leadership: The trait that smart, innovative companies seek out in ...
Chris Brown's insight:

How important is emergent leadership for your team?  Is this a trait that we should look for in hiring?  Why would that be the case?

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How Successful People Stay Calm

How Successful People Stay Calm | Leading Employees | Scoop.it
The ability to remain calm under pressure is a massive predictor of performance. Dr. Travis Bradberry provides ten proven strategies you can start using today.
Chris Brown's insight:

This is a longer article and sets out some thoughts around the managing emotions and success. There are studies cited that indicate how optimal performance is effected by stress. The higher the severity and duration, the more negative the impact on performance. Optimal performance is not achieved with low stress. Finding that sweet-spot seems fleeting.

There are some good practicle suggestions for steps to take to reduce hi levels of stress.

Three that struck me are 1) staying positive, 2) avoiding "What ifs" and 3) Disconnecting. Each of these are actions that I can work to build on to help reduce the stress duration and to increase my performance level.



Look at these actions and pick one to work into your life.

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