This statement is a challenge: “I try to go hard on the issue and soft on the person.” Leadership, character, and integrity are skills required to keep focus.
5 leadership ideas:
Idea 1: Balance the emphasis on the issue with showing empathy to the person.
Idea 2: Focus on the right words – speaking and hearing.
Idea 3: Be fully present.
Idea 4: Keep repeating – solve the issue, solve the issue, solve the issue.
Idea 5: Let go.