Peter Drucker, considered the leadership guru of the twentieth notes that, “The leader of the past may have been a person who knew how to tell, but certainly the leader of the future will be a person who knows how to ask.”
What is Customer Loyalty. Understanding the true definition of customer loyalty There are many definitions of customer loyalty. Yet each of them fails to realize that loyalty runs hand-in-hand with emotions. Customer loyalty is the result of consistently positive emotional experience, physical attribute-based satisfaction and perceived value of an experience, which includes the product or services.
Peter Ø. Christensen's insight:
Its all about grapping the synergy between emotions, intellect and spirituality to attain loyal costumers.
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Creating engaging newsletters with your curated content is really easy.