Leaders that try too hard to win people over are the ones that end up losing the respect of their employees – especially when it’s not genuine. The most memorable leaders know how to naturally make a good first impression. They are mindful of what most employees do and don’t expect of them and want to create for them a safe environment that enables engagement. Leadership success is all about people and when leaders forget this fact, they are headed down a path of self-destruction. Here are 14 things every leader should consider if they want to make an unforgettable first impression. Read them carefully and ask yourself which ones you are doing and which ones you still need to introduce.
Why is it so hard for organizations to understand what Tony did with customer service at Zappo's? Instead of measuring the call center on calls answered per minute, he insisted that the operators be trained and rewarded to take their...
Toni Krasnic's insight:
Leadership lesson: Giving your people the ability to make decisions and connections is impossible in a command and control environment.
Inspiration is what people want. Here's how to give it to them.
Toni Krasnic's insight:
What do top executives want from their leaders?
IBM recently asked this question of 1,700 CEOs in 64 countries. 3 leadership traits that most mattered were: ability to focus intensely on customer needs, ability to collaborate with colleagues, and the ability to inspire (most important leadership competency!).
Bottom line: With awareness, good feedback, and a plan of development, leaders are able to improve this most important of all leadership competencies.
What you were trained to do: wait for a good, generous, munificent, tasteful, smart boss or client to tell you what to do. If that doesn't happen, blame the system, blame the boss, blame the client. If the work is...
You have to “see and feel” new ways of doing things, not just read about them. Experiential learning is critical. As you learn, your brain actually changes, reflecting new decisions, mind maps, and reality sorting. As soon as a challenge presents itself, your brain will want to hijack the new thought patterns.
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