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Lateral Thinking - Let the Fool in | Passionate About Business

Lateral Thinking - Let the Fool in | Passionate About Business | Leadership | Scoop.it
This is how we develop deep insight, understanding, meaning and value in our teams - and how we increase the potential for engagement both internally and externally.
Susan Bagyura, High Performance Coach's insight:

Lateral thinking is what it takes to make quantum leaps.  We are conditioned to think in a way that doesn't really serve us as we grow and expand.  It's lateral thinking that really allows expansion because it removes the barriers that people tend to focus on.  de Bono has excellent tools to inspire creativity and innovation allowing people to go beyond the known idea to create new ideas.  Lateral Thinking is a must read for leaders and Simon Larcombe's thinking around this idea is excellent.

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7 Things Employees Wish They Could Tell Their Boss About Salaries

7 Things Employees Wish They Could Tell Their Boss About Salaries | Leadership | Scoop.it
Susan Bagyura, High Performance Coach's insight:

An employee's salary can be 'the elephant in the room'.  Don't think because you don't mention it that it isn't a problem. Frequently when great employees quit, then the company offers them more money or a greater challenge.  Why wasn't that on the table before? If you've been missing clues earlier, here's some insight on what your employees are thinking.

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Managing Change in a Small Organisation...

Managing Change in a Small Organisation... | Leadership | Scoop.it
Leading a small organisation, I can see how much better they are to adapt to the need for change and that change can happen quickly and with success.
Susan Bagyura, High Performance Coach's insight:

These are get tips for discussing and implementing change.  I particularly like keeping it simple so you can keep people engaged. There has to be more benefits to changing rather than keeping the status quo.  Starting the conversation can be as simple as doing a what's working and what's not working.

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The Best Business Book I’ve Ever Read

The Best Business Book I’ve Ever Read | Leadership | Scoop.it
Not long after I first met Warren Buffett back in 1991, I asked him to recommend his favorite book about business. He didn’t miss a beat: “It’s Business Adventures, by John Brooks,” he said. “I’ll
Susan Bagyura, High Performance Coach's insight:

Here's another book to put on your bucket list.  If 2 of the top business people recommend it, it's got to be good!  Note to self: Order The Intelligent Invest at the same time.

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How to develop the one leadership trait that trumps them all - Denver Business Journal

How to develop the one leadership trait that trumps them all - Denver Business Journal | Leadership | Scoop.it
It's a trait we rarely think about in a business setting, but Stacey Epstein argues that it's actually the most important leadership trait you can have.
Susan Bagyura, High Performance Coach's insight:

Developing a soft skill like empathy can have a tremendous impact on your leadership.  I highly recommend developing this trait by getting past any awkwardness you might initially feel. Like with other leadership traits it may seem like it takes more time, however, the investment pays off.

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How To Actually Form A Habit (Backed By Science)

How To Actually Form A Habit (Backed By Science) | Leadership | Scoop.it
Maxwell Maltz was a plastic surgeon in the 1950s when he began noticing a strange pattern among his patients. When Dr. Maltz would perform an operation -
Susan Bagyura, High Performance Coach's insight:

I picked this book up for the first time back in the '80s.  It had a profound effect on me and still to this day, I will refer to it. Whether it takes 21 days or longer to break an undesirable habit by replacing it with a new habit or way of looking at something, I've found that the first 3 weeks are the most challenging.  After that, the new habit feels natural.

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4 Cs Of Enlightened Leadership

4 Cs Of Enlightened Leadership | Leadership | Scoop.it
The other day I talked to a CEO of a successful start-up about key ingredients for success. We agreed that leadership is the most important component of building a thriving business. But we found
Susan Bagyura, High Performance Coach's insight:

Great article!  Here's another C of enlightened leadership that I would add:

 

Connection:  Connecting with people is one of the most critical components of leadership.  If it’s a business, then the employees must feel a connection to the leader, their vision and mission. In building brand loyalty, it’s equally important for the customers to feel connection.  A person in a leader role recently told someone that he wore gumshoes so that people wouldn’t know if he were around. He sat hidden in his office, afraid to do anything and lacked support from everyone around him.

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Six phrases that will make you a better leader

Six phrases that will make you a better leader | Leadership | Scoop.it
No business owner sets out to be a mediocre leader, more likely they're too busy to consciously develop better leadership skills or they haven't found the right words to take advantage of leadership moments
Susan Bagyura, High Performance Coach's insight:

Simple and completely effective.  Far too often, leaders only comment when something goes wrong.  If you are looking for what people are doing right too, they'll be more open to hearing where they can improve.

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5 Attributes to Look for in High-Performing Employees

5 Attributes to Look for in High-Performing Employees | Leadership | Scoop.it
Finding impactful staff members takes a lot of hard work. Here are the attributes one company screens for in their candidates.
Susan Bagyura, High Performance Coach's insight:

Of course when you find these people, it's critical to know what's important to them, where they are headed (and help them get there) and to have a plan/program that keeps them involved and shows that they are valued.  Some companies can use these people up and then wonder why they leave...

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7 Ways Leaders Maintain Their Composure in Difficult Times

7 Ways Leaders Maintain Their Composure in Difficult Times | Leadership | Scoop.it
Leaders need to show more composure than ever before in the workplace.
Susan Bagyura, High Performance Coach's insight:

These are good tips.  What's most important is to choose what behaviors one wants to use under a variety of circumstances at a relaxed time.  Far too often, people don't make choices or take responsibility for how they will react or respond to situations and then 'go off' with each episode. 

 

It's far more appealing to follow someone that is calm and measured during a crisis; and their actions make more sense.

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5 Things Super Successful People Do Before 8 AM

5 Things Super Successful People Do Before 8 AM | Leadership | Scoop.it
Rise and shine! Morning time just became your new best friend.
Susan Bagyura, High Performance Coach's insight:

All these also put the body into a higher vibration so you think and respond better to things that come up during the day.

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Employee Engagement Is A Result Of Leader Engagement | The Leadership Advisor

Employee Engagement Is A Result Of Leader Engagement | The Leadership Advisor | Leadership | Scoop.it
An international consulting company that focuses on Leadership/Culture Development, Personal/Professional Development, and Employee Engagement.
Susan Bagyura, High Performance Coach's insight:

Leaders (global or not) would benefit from examining these 5 areas in their business and to look for how they improve what they are doing.  It's natural for employees to mimic what they are seeing from the leadership.

 

Further silos can be beneficial as long as there's still a connection.  Often people tell me that they don't understand how what they are doing benefits the business at large.  When that happens, they don't feel motivated to do their best.

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The case of the CEO who didn't like young people: Real-life leadership dilemmas to learn from

The case of the CEO who didn't like young people: Real-life leadership dilemmas to learn from | Leadership | Scoop.it
The cranky CEO's story is one of 28 real-life, two-page case studies adapted from the files of Vancouver coach and consultant Nancy MacKay, a highly readable guide to solving many of today's toughest leadership challenges...
Susan Bagyura, High Performance Coach's insight:

There are many leaders that complain about others as if that's where the problems lies.  Of course, nothing improves with that strategy.  The leader needs to make the first adjustments (change the perception followed by behavior) and then it will reflect out in the organization.  As with this leader, once he recognized that he was destroying relationships and the company's future, he could the accept and embrace what the young generation brings to the company.

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Why Do Businesses Still Provide Terrible Customer Service? | Provide Support

Why Do Businesses Still Provide Terrible Customer Service? | Provide Support | Leadership | Scoop.it
Susan Bagyura, High Performance Coach's insight:

This is a great article. Every business owner and executive should call into their company (or hire someone to do it) at least a couple of times a year with an issue and see how it is resolved.  It will be an eye opener.

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12 Weekend Habits of Highly Successful People

12 Weekend Habits of Highly Successful People | Leadership | Scoop.it
Jay Z didn't become worth $520 million by only wanting it five out of seven days of the week. Read the top 12 weekend habits of highly successful people.
Susan Bagyura, High Performance Coach's insight:

Take what speaks to you from this article.  It's well worth reading.

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Ten ways to give your business a personality customers will buy

Ten ways to give your business a personality customers will buy | Leadership | Scoop.it
There’s an old saying in sales: People buy from people they like. So what have you done lately to encourage prospects to like your company?
Susan Bagyura, High Performance Coach's insight:

I like the way this leader puts himself out there. There are so many companies that it's impossible to speak to a supervisor or even the secretary of the CEO because of the all the screening -- but here's a CEO to model.  By the way, the bigger the company, the more likely the C-suite is completely separated from their staff and the customers.

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Zappos just abolished bosses. Inside tech's latest management craze.

Zappos just abolished bosses. Inside tech's latest management craze. | Leadership | Scoop.it
The shoe retailing giant Zappos is in the process of adopting holacracy, a management philosophy that replaces conventional hierarchy with governance by committees.
Susan Bagyura, High Performance Coach's insight:

Zappos CEO Tony Hsieh is changing the structure of this billion dollar company by adopting the management approach called holacracy. Holacracy is management by committee.  Heiseh's attitude is that the more control he gives up, the better off the company will be. Read more about...

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3 Tricky Interview Questions One CEO Always Asks

3 Tricky Interview Questions One CEO Always Asks | Leadership | Scoop.it

These Brad Jefferson, CEO of Animoto, said in a recent New York Times interview that he always asks job candidates these three questions.

Susan Bagyura, High Performance Coach's insight:

These are very good questions.  The advantages of asking questions such as these are:

 

1.  The person can only rely on what's inside of them and can't parrot back something as there is no one answer.

 

2.  The old days of mimicking what are deemed the acceptable answers are gone with the advent of social media and the ease of contacting others to find out more. 

 

3.  The clues of whether someone is a good fit or not are always present; it's simply a matter of asking specific, unexpected questions that only the candidate can answer.

 

Follow your intuition about people. It's not uncommon for people to express the doubts they had about someone AFTER they  had to let them go.

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Six Differences Between Customer-Focused Companies and Operations-Focused Companies

Six Differences Between Customer-Focused Companies and Operations-Focused Companies | Leadership | Scoop.it

The Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality…

Susan Bagyura, High Performance Coach's insight:

The US used to have a reputation for their customer service...this attitude that the customer is king.  However generally speaking this approach to customer service is long gone because the companies that demonstrate such behavior are far and few between.  These days, one can readily see and/or hear that the person they are interacting with within a company just wants to get through the interaction. If there is a problem, they act like it a one off and take offense if something is said as a criticism or a way to improve.

 

It's obvious from the way these people act that their superiors -- the leadership of the company -- don't want to hear anything because if they did, then their staff would be engaging with the customers differently.  After all, everything that is happening within an organization is a reflection of the leader(s).

 

The staff members of these companies neither volunteer or even state that they will feed something up the channel.  Companies may be able to get away with this completely lack of regard to what the customers want or need for a while, but sooner or later it will catch up with them.  By that time, it's usually too late to do something and the leadership, who have had their heads either in the sky or the ground,  don't even begin to understand what went wrong.

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5 Ways to Develop Leaders in Your Company

5 Ways to Develop Leaders in Your Company | Leadership | Scoop.it
Are you just employing workers, or actually finding leaders who can help grow your company? Follow these tips for hiring and keeping strong leaders.
Susan Bagyura, High Performance Coach's insight:

These are great tips. Some people are afraid to hire a leader thinking that they'll take their job and outshine them. Fears like that keep everyone playing small and will hinder the company's growth. When you have a leader on your team, be sure to give them the space, freedom and encouragement to lead.

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Managing six talented but difficult employee types

Managing six talented but difficult employee types | Leadership | Scoop.it
Whether you have superstars or underperformers on your team, here’s how to get the most out of them
Susan Bagyura, High Performance Coach's insight:

Great article because the talented/difficult types are clearly described  (you might even spot yourself in there) along with the strategy of how to develop them.  It's one thing to know the problem, but quite another to have a good plan for drawing the best out of your talented hire.

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Eight Clear Signs It's Time To Make A Leadership Change

Eight Clear Signs It's Time To Make A Leadership Change | Leadership | Scoop.it
I was recently invited to meet with an organization whose leadership wasted my time. An established, well-known company wanted to form a partnership with my organization.
Susan Bagyura, High Performance Coach's insight:

This article is spot on.  I've found that 'desperate' leaders give out this aura of hanging on for dear life.  Their focus is on what's in their interest rather than the customer...employee...the business. 

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Start-up CEOs Attributes - Hard Lessons

Start-up CEOs Attributes - Hard Lessons | Leadership | Scoop.it
If you were an experienced hang-glider pilot could you fly a Jumbo Jet? Of course, not. Surprisingly though, some folks hesitate when asked: would the reverse be true? Actually, in my younger days ...
Susan Bagyura, High Performance Coach's insight:

This article points out a misconception that many of us have thinking that if you can do one thing, it's easy to relate that to another similar thing.  Instead one really needs to retool or change their mindset. Understanding this from the beginning can make the transition easier rather than trying to force the old habits or knowledge on to something new skill. 

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5 Signs Your Leadership Style Is Outdated

5 Signs Your Leadership Style Is Outdated | Leadership | Scoop.it
Many leaders in the workplace have lost their competitive edge. They lack the substance that is required to be an effective and sustainable leader.
Susan Bagyura, High Performance Coach's insight:

These not only tell that someone's leadership style is out of date, but these people irritate others.  Every leader wants people to follow them and even better to champion their vision.  Marking oneself off of these 5 points is a good starting point.

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4 Laws of Changing People's Behavior

4 Laws of Changing People's Behavior | Leadership | Scoop.it
First, know this: change is one of the toughest things to accomplish in an organization. But if you're willing to put in the work, you can get results.
Susan Bagyura, High Performance Coach's insight:

Changing behavior can seem daunting but a leader taking these 4 steps will certainly see a great return on the time investment.  Most likely this will require the leader to change the focus from where it's been to get the change rolling in the desired direction.  

 

Number 2 is excellent.  I would add more one bullet point which I take from my hero, Dale Carnegie.  Show appreciation of the person before telling them where they screwed up or the behavior that you would like to see them using.  They will be more open to change if they feel appreciated.

 

Further when you want to change behavior, it's important that the people have support and accountability to insure they implement the change.  The easiest thing to do is using the old behavior; particularly under stressful conditions.  Pick the highest impact behavior to change, make it a habit and then select the next change.  If people feel overwhelmed, they won't do anything.

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