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Leading by Letting Go

Leading by Letting Go | Leadership, Strategy & Management | Scoop.it

If you are running a large company anywhere in the world, you have almost certainly asked yourself some version of this question:


How can we get tens of thousands of employees to deliver memorable customer experiences that enhance our brand, all at a reasonable cost?


Find out how Jim Bush from American Express approached this challenge. 


Via Kenneth Mikkelsen
Emeric Nectoux's insight:

Releasing a bit of the pressure brought by the "management by KPI" style seems to work... At least for America Express: "Within just three years, the company saw a consistent 10% annual improvement in what Bush calls “service margins.”

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Ivon Prefontaine's curator insight, December 26, 2013 11:55 AM

Give students and employees a chance to express themselves.

Miklos Szilagyi's curator insight, December 26, 2013 1:23 PM

Do you have too many people to check them closely? Either you prescribe every detail and control everything (i.e. you use them as a sort of robots...) or you find a way to encompass their creativity, their own initiation, you tell them what, when, which quality (and find way of course to control their output of course) but you do not bind their imagination and actions down to the hows... example: customer care of American Express....:

(a) clear goal,

(b) guardrails (but not minute details about the hows),

(c) high velocity feedbacks (from the customers for knowing the quality of the output),

(d) coaching and support (you do everything that they are trained and kept well because you know that the satisfied people make others more easily satisfied... you are smart...:-)))

Steve Miletto's curator insight, January 3, 6:47 AM

This excerpt sums up the article..."to trust your employees to exercise their own judgment and learn from their experience — employees can become both self-directing and self-correcting. They become inspired, energetic, and enthusiastic." Excellent article! No matter the size of your organization...Do you trust your staff? Can you let go?

Leadership, Strategy & Management
Inspirational stories and valuable insights into leadership, management and strategy trends
Curated by Emeric Nectoux
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Strategy Leadership and the Soul - Jennifer Sertl

Strategy Leadership and the Soul - Jennifer Sertl | Leadership, Strategy & Management | Scoop.it
I am taking the opportunity to share one of my favorite book dealing with leadership and our human kind... written by my dear friend Jennifer Sertl and Koby Huberman. Strategy, Leadership and the S...
Emeric Nectoux's insight:

A must read for any manager / leader of the 21st century...


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Ivon Prefontaine's curator insight, January 30, 9:43 PM

This looks like a book that would be very useful for my dissertaton work. We don't often set aside time for the soul in our work. It is the essence of our work and where we find voice.

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Let's Stop Confusing Cooperation and Teamwork with Collaboration - Jesse Lyn Stoner

Let's Stop Confusing Cooperation and Teamwork with Collaboration - Jesse Lyn Stoner | Leadership, Strategy & Management | Scoop.it
Using collaboration, cooperation and teamwork interchangeably dilutes their meaning and diminishes the potential to create real collaborative workplaces.

Via Steve Krogull, Bobby Dillard
Emeric Nectoux's insight:

Collaboration is the bedrock of creative solutions and innovation.

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Ivon Prefontaine's curator insight, July 7, 7:11 AM

It is interesting that we use the words quite interchangeably without thinking about context. Several months ago in preparing a presentation I discovered collaboration always has a negative meaning about selling out. The way we approach collaboration is that someone decides what the goals are and everyone else accepts it.

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Organizations don't change. People do - or they don't

Organizations don't change. People do - or they don't | Leadership, Strategy & Management | Scoop.it
One of the biggest change management mistakes is to expect that everyone's reaction will be like yours. Organizations don't change. People do - Torben Rick

Via Anne Leong
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Strategy Isn't What You Say, It’s What You Do

Strategy Isn't What You Say, It’s What You Do | Leadership, Strategy & Management | Scoop.it

Every organization has a strategy: its strategy is what it does.

Emeric Nectoux's insight:

The point is that everyone needs to connect the dots. If strategy is what people do rather than what bosses say, it is absolutely critical that each person in the organization knows what it means to take actions that are consistent with the intent of the strategy as asserted.

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Rescooped by Emeric Nectoux from Mediocre Me
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5 Important Leadership Lessons From - Huffington Post

5 Important Leadership Lessons From - Huffington Post | Leadership, Strategy & Management | Scoop.it
5 Important Leadership Lessons From Huffington Post While watching The Lion King recently, I couldn't help but think of Simon Sinek's quote, "There are leaders and then there those who lead." It's like the old leadership proverb, "He who thinks he...

Via John Michel
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John Michel's curator insight, June 9, 7:41 PM

Keen insights from an unlikely source..."Everything you see exists together in a delicate balance. As king, you need to understand that balance and respect all the creatures, from the crawling ant to the leaping antelope." -Mufasa

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The Accelerating Organization: In a Faster Moving World, We Need Speed and Agility to Keep Up

Organizations everywhere are struggling to keep up with the accelerating pace of change - let alone get ahead of it.


Most people don’t feel the full rush going on around them, which is a part of the problem. But on almost every important business index, the world is racing ahead. The stakes - the financial, social, environmental, and political consequences - are rising in a similar exponential way.


In this new world, the big question facing business leaders everywhere is how to stay competitive and grow profitably amid this increasing turbulence and disruption.



Via Kenneth Mikkelsen
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Rescooped by Emeric Nectoux from Lead on purpose
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Which Of These Fears Is Holding You Back In Life?

Which Of These Fears Is Holding You Back In Life? | Leadership, Strategy & Management | Scoop.it
Everyone has a fear of something and that's ok. What's not ok, however, is letting that fear swallow you and potentially mess up something in your personal or professional life. So let's talk them through. Which of these fears are holding you back in life?

Via Leigh Rorke
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Rescooped by Emeric Nectoux from Transformational Leadership
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The Top Six Leadership Behaviours - Invoke Results

The Top Six Leadership Behaviours - Invoke Results | Leadership, Strategy & Management | Scoop.it
What are the leadership behaviours that have been proven to enhance performance and retain talent? The Full Range Leadership model (Bass & Avolio) has the answers.

Via Susan Bainbridge
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Jeff Anderson | GSN's curator insight, June 3, 11:14 AM
The Top Six Leadership Behaviours1. Building Trust
  • Going beyond your self-interest; builds respect for you
2. Acting With Integrity
  • Talking about your most important values and beliefs
3. Inspiring Others
  • Articulating a compelling vision of the future
  • Expressing confidence that goals will be achieved
4. Encouraging Innovative Thinking
  • Seeking differing perspectives when problem solving
  • Getting others to look at issues from different angles
5. Coaching People
  • Spending individual time teaching & coaching
  • Helping people to identify and develop their strengths
6. Rewarding Achievement
  • Expressing satisfaction when expectations are met
  • Delivering what is promised in exchange for support
Authentis Formations's curator insight, June 5, 6:38 AM

Les 6 comportements du leadership ! Tellement simple...

Zach V's curator insight, July 14, 11:31 AM

Respect

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Five Questions to Build a Strategy

Five Questions to Build a Strategy | Leadership, Strategy & Management | Scoop.it
People make strategy much harder than it needs to be. For some, the problem is that they focus too much on the tools: environmental scans, SWOT analyses, customer analyses, competitor analyses, fin...
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Rescooped by Emeric Nectoux from Acting for Change
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Voices Of The Corporate People

Voices Of The Corporate People | Leadership, Strategy & Management | Scoop.it

How can organizations become “social”? Adapting companies to the social
economy so they can meet the requirements of empowered and connected
customers requires some massive internal transformation.


Via Celine Schillinger
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Celine Schillinger's comment, April 29, 11:20 PM
Very glad you enjoyed it, John!
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Why Everything You Thought You Knew About Strategic Thinking Is Wrong

Why Everything You Thought You Knew About Strategic Thinking Is Wrong | Leadership, Strategy & Management | Scoop.it
Strategic thinking is about prioritizing tasks and decisions and executing on them well. Unfortunately business leaders often have the wrong idea about the concept.
Emeric Nectoux's insight:

Productivity is strategically agnostic, but without a strategy, productivity is meaningless. 

This said, debating about what's important is futile, strategic thinkers must decide where to focus, not merely what's 'important' and act upon it.

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On Leadership and Collaboration

On Leadership and Collaboration | Leadership, Strategy & Management | Scoop.it

A 2009 IMD publication makes the observation:There is a growing tendency in business to recognize that pooling the ideas, resources, commitment and efforts of many is more effective than relying on the few best individuals.


Via David Hain, Kenneth Mikkelsen, Eveil & Emergence
Emeric Nectoux's insight:

Collaboration is now considered as a key leadership attribute in most leadership and management articles, posts and publications. New leadership strategies are now required, such that they drive their power from effective strategies and the transformational power of a compelling vision, rather than from hierarchy, rank, or standard operating procedures. With this in mind, new leaders are also required: Transleaders.


Transleader must effectively use collaboration, alongside proper use of networking, coordinating, and cooperating. Joining forces by working together to create something new in support of a shared vision. The key points are that is is not an individual effort, something new is created, and that the glue is the shared vision.


Nevertheless, collaboration is still a challenging art, some principles needs to be followed to avoid pitfalls:

  • Be clear about the destination
  • develop mutual understanding
  • know when to lead and when to follow
  • set schedules and stick to them
  • encourage information sharing
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David Hain's curator insight, November 20, 2013 6:58 AM

Useful distinction between collaboration, coordination and cooperation in this article.

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Leadership Lessons From Dancing With The Stars

Leadership Lessons From Dancing With The Stars | Leadership, Strategy & Management | Scoop.it
A simple tool for saving web pages to read later on your iPhone, iPad, Android, computer, or Kindle.
Emeric Nectoux's insight:

The bottom line is this. Leaders should absolutely encourage and support people to reach outside their roles and beyond their barriers because our people are capable of so much more than their box in the org chart. But as leaders, we owe it to everyone in the organization to put people in positions that set the rest of the organization up for success.

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Develop A Strategy That Gives You An Edge

Develop A Strategy That Gives You An Edge | Leadership, Strategy & Management | Scoop.it
Planning for marketing and advertising efforts isn’t all that difficult.  It’s just hard work and a lot of detail. Most plans I see are thick. Even on-screen they seem to have the heft of a 500-page effort. I try to simplify by looking for four pretty basic elements. These aren’t textbook [...]

Via Don Dea
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Don Dea's curator insight, July 11, 11:54 PM

Brand stays focused strategically to the point that it’s unique in a way that is true to what they are. That unique strategic “essence” gives the marketing and advertising managers solid platforms to stand on so they can do their best work. Without that kind of platform, even brilliant efforts can be scattered or worse, completely off target.

Rescooped by Emeric Nectoux from A Change in Perspective
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Employee Engagement is not enough. It's too much.

Employee Engagement is not enough. It's too much. | Leadership, Strategy & Management | Scoop.it

Employee Engagement is not enough. It's sometimes irrelevant. Focus on the input factors and go back to basics. And don't be disappointed. That's life.


Via Bobby Dillard
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Rescooped by Emeric Nectoux from Strategy and Competitive Intelligence by Bonnie Hohhof
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Don't Let the Short-Term-Long-Term Tension Drag Your Strategy Down

Don't Let the Short-Term-Long-Term Tension Drag Your Strategy Down | Leadership, Strategy & Management | Scoop.it

How to navigate the twin demands of current performance and future investment. The real problem is rooted in the misguided premise that there is an inevitable, irreconcilable trade-off between producing current results and investing for the future. And it’s made a self-fulfilling premise when companies pursue certain misguided strategies — what I call the “gang of five” — that intensify the tension rather than ease it.


Via Bonnie Hohhof
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7 Roles of an Exceptional Team Leader

7 Roles of an Exceptional Team Leader | Leadership, Strategy & Management | Scoop.it
Your strategy is only as strong as the ability to execute at the frontline. You can have all the great plans, six sigma workouts, and brilliant competitive positioning in the universe, but if the h...
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The Future of Organization

Aiming to eliminate the compromises in organizational life. Covering some interesting and provocative ideas, spanning human rights, complexity science, the d...
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Building Smarter Teams

Building Smarter Teams | Leadership, Strategy & Management | Scoop.it

What if you could measure the intelligence of a group? What if you could predict which committees, assigned to design a horse, would end up with a camel, versus which would develop a thoroughbred - or a racecar?


Via Kenneth Mikkelsen
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Leadership Is Not a Solitary Task

Leadership Is Not a Solitary Task | Leadership, Strategy & Management | Scoop.it
Most real change is community-driven and community-focused.

Via Leigh Rorke
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Great Leadership: Kicking Leadership Clichés

Great Leadership: Kicking Leadership Clichés | Leadership, Strategy & Management | Scoop.it

In “Leadership 2030: The six megatrends you need to understand to lead your company into the future,” we outline the repercussions of the convergence of globalization 2.0, the environmental crisis, increased individualism and value pluralism, digitization, demographic change and technological convergence.

As these six megatrends develop in parallel, each feeds on and intensifies the others. The meaning of leadership is changing, as are the skills it requires. In this new era, old work clichés will no longer apply, and new ones will evolve in their places.

Emeric Nectoux's insight:

Good synthesis of the leadership evolution and needed changes. 

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Three Quick Ways to Improve Your Strategy-Making

Three Quick Ways to Improve Your Strategy-Making | Leadership, Strategy & Management | Scoop.it

The standard strategy processes at most companies share three common characteristics:

 

1) you wait until the annual strategy review to revisit your strategy

2) you put together a SWOT analysis as input to the start of the strategy process

3) you start the strategy process with a long and arduous exercise to wordsmith a mission/vision statement or organizational aspiration.


These activities are, no doubt, reassuring and familiar. They are also almost completely useless.


Via Kenneth Mikkelsen, Paul Hobcraft
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10 Principles of Change Management

10 Principles of Change Management | Leadership, Strategy & Management | Scoop.it
Tools and techniques to help companies transform quickly.

Via Michaela Jeffery-Morrison
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The Ability To Inspire People Towards a Common Goal

The Ability To Inspire People Towards a Common Goal | Leadership, Strategy & Management | Scoop.it
A successful and productive team works together to achieve the same goal; this is also often the reason as to why the team is successful – because each ...
Emeric Nectoux's insight:

Through this article, Georgina Stewart give us a bunch of tips and techniques to enable collaboration within a team. Among others, team spirit and team building are the most known ones, but here Georgina brings additional techniques such as "persistence an persuasion".


Interesting to review and get inspired to build or enhance your team collaboration!

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Rescooped by Emeric Nectoux from Management collaboratif et Intelligence collective
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The New Role Of Leaders

The New Role Of Leaders | Leadership, Strategy & Management | Scoop.it
The role of leadership has changed. It is no longer enough to merely plan and direct action, today we must inspire and empower belief.

Via Merdrignac Soizic, Eveil & Emergence
Emeric Nectoux's insight:
To manage effectively at the digital age, we need to change the operational software of our organizations. Old structures and behaviors based on top-down hierarchy are not functioning in this new context, holding to these previous practices first lead to dysfunctional enterprise, new competitors emergence and up to bankruptcy when leaders refuse to adapt to their new environment.

Strategy is no longer a game of chess played by a few decision-makers isolated in their ivory tower. We can't think only planning and execution, but need to understand how information flows. Hierarchy fails in digital age, not because it is illegitimate, but because it is slow and the world has become fast!
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Rescooped by Emeric Nectoux from Growing To Be A Better Communicator
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Less Is More: Why You're Saying Too Much And Getting Ignored

Less Is More: Why You're Saying Too Much And Getting Ignored | Leadership, Strategy & Management | Scoop.it
In an age of information overload, brevity is the skill we need to be heard and be successful.

Via Steve Bavister, Bobby Dillard
Emeric Nectoux's insight:

Being brief requires us to cut out all the irrelevant information, which takes time; time many of us don’t invest when we’re speaking with others.


[When you’re being brief] you have to make a lot of decisions about what’s essential and what’s not essential for that person in that moment in time.

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donhornsby's curator insight, May 21, 5:06 AM

(From the article): Despite the many drawbacks of being long-winded, many of us struggle to be brief. One reason, explains McCormack, is because we believe by over-explaining, we can prove how smart we are. From an early age, we’re taught to measure our success on word counts and page lengths. Students are asked to write 20-page papers rather than simply being asked to make their point clear in as many words as they need. “I think teachers should ask for a 20-page paper and a two-page paper. If you can present your point well in two pages, then I’ll read the 20-page paper to see how you got there,” he says.

Ivon Prefontaine's curator insight, May 21, 6:51 AM

I ignored emails that were long and also who sent them made a difference. I always did a quick look and, if I felt the message could be handled differently, I moved on.

Ellen Naylor's curator insight, May 22, 2:20 PM

While I agree with brevity, especially in written communication, some people like a longer explanation. We need to be sensitive to different personality types and not clump everyone into brevity.