The horrific events of September 11th will forever be remembered as one of the first, and certainly the largest terrorist attack on American soil our country has ever seen. America has significantly changed, and since then, our country’s leaders have courageously declared how we will not be intimidated by terror, how we refuse to live in fear, and now most recently, how America will continue to respond to acts of terror. But yet, many of usdo live in fear. Spend 5 minutes watching the local news and you can see an anxious tension in our airports, on our streets and for some, even in our homes. We are a nation whose leaders have tried to perpetuate an emotional state of groundedness, belief, strength, and resolve. As individuals, we truly want to believe our country is grounded, secure and strong. In many ways it is, but that tension still resides doesn’t it
Ultimate Software (#20 on this year’s FORTUNE 100 Best Companies to Work for list) just released a whitepaper that looks at 5 top talent acquisition trends in today’s market. As much data as we might see on talent acquisition, it’s a perpetually interesting topic to look at because (and Ultimate Software puts it well), “A company can have the right technology, the right infrastructure, the right products and services – yet still fall short of expectations without the right people.” People are the heart and soul of an organization, and attracting, hiring, and engaging the right people for an organization is vital to its growth and success.
A house is only as strong as its foundation. A solid foundation gives the house a firm base allowing for less structural issues over time. This is also true for an organization. A strong foundation allows the organization to maintain an un-fractured workplace where individuals, who make up this foundation, reduce cracks in communication, relationships, and help keep the focus on the goals of the organization. An un-fractured workplace impacts employee engagement, corporate culture, and even the bottom line. The challenge most organizations face when building their behavioral organizational foundation is creating an intentional plan for how to strengthen the human supports of their structure. Rules of engagement can add that extra support, like rebar added to concrete when creating the base of a house
There is the adage, “Managers focus are results; leaders focus on people.” That really should be “leaders focus on results and people,” as in today’s hyper-competitive business environment, we must hit our financial goals or we may not keep our jobs. But how are we going to keep our good people energized and engaged if we don’t invest the time to know them as our team members and what is important to them?
When the leaders of a major retail pharmacy chain set out to enhance customer satisfaction, market research told them that the number one determinant would be friendly and courteous service. This meant changing the organizational culture in hundreds of locations—creating an open, welcoming atmosphere where regular customers and employees knew one another’s names, and any question was quickly and cheerfully answered.