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Diverse Conversations: Learning to Lead

Diverse Conversations: Learning to Lead | leadership | Scoop.it

Dean Amy Hillman of the W. P. Carey School of Business at Arizona State University talks about how to mentor faculty that are promoted to leadership positions.

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Conscious Leadership Is Inclusive Leadership

Conscious Leadership Is Inclusive Leadership | leadership | Scoop.it
Conscious leadership will drive a culture in which others feel comfortable being leaders, too.

Via Anne Leong, Mark E. Deschaine, PhD
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How Good is Your Time Management?: Discover Time Management Tools That Can Help You Excel

How Good is Your Time Management?: Discover Time Management Tools That Can Help You Excel | leadership | Scoop.it
Take this test to find out how well you manage your time, and to get advice on which time management tools you should use to improve your productivity.
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Become a Superhero for your Customers

Become a Superhero for your Customers | leadership | Scoop.it
While Legends of Tomorrow fight together to avoid world destruction, I've gathered my own team of extraordinary leaders that have inspired my career

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, October 13, 2015 7:49 PM

Lessons in Employee and Customer Experience, Strategy, Leadership to name a few.


Share your mentors and stories across your own journey?

Antonio Ormachea's curator insight, March 28, 10:55 AM

Lessons in Employee and Customer Experience, Strategy, Leadership to name a few.


Share your mentors and stories across your own journey?

Antonio Ormachea's curator insight, March 28, 10:59 AM

Lessons in Employee and Customer Experience, Strategy, Leadership to name a few.


Share your mentors and stories across your own journey?

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4 Stories Great Leaders Tell To Engage Their People

4 Stories Great Leaders Tell To Engage Their People | leadership | Scoop.it
German novelist and playwright Gustav Freytag wanted to understand how storytelling impacted the human psyche. He wondered, “What makes a story so engaging that it changes a person’s behavior?” After studying William Shakespeare’s work, Freytag designed a map of storytelling—a key that explained why the man considered ‘the greatest writer [...]

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Roy Sheneman, PhD's curator insight, January 26, 2015 12:47 PM

The best leaders are definitely story-tellers?

Matthew Farmer's curator insight, January 27, 2015 1:53 AM

Powerful stories are told with conviction and the most powerful are often told on the basis of personal experience. 


Learning to articulate your powerful personal learning experiences as stories will not only help you to reflect on your learning and therefore make it more powerful, but also help you share your learning with others and influence them to take action.  Leadership indeed!

James Hutchison's curator insight, January 28, 2015 11:01 AM

Of course you reach people by telling stories - it's how we make sense out of life - you can give the theory but you have to provide real world examples and that's why we have stories. Stories help us understand life. But if you tell a story to teach a moral I would suggest that unless you live by that story's moral lesson it doesn't matter how many stories you tell - nobody will believe you. Telling a good story is one thing but having integrity is another.

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50 Ideas And Resources For More Visual Learning -

50 Ideas And Resources For More Visual Learning - | leadership | Scoop.it

Though the idea of learning styles has fallen from favor in education circles due to a lack of compelling research data that supports its effectiveness, there’s quite of bit of misunderstanding about it all. First, some clarity.

‘Learning styles’ imply that certain students learn more effectively certain ways–more kinesthetically than musically, for example. Pashler, McDaniel, Rohrer, and Bjork summarize learning styles for us a bit more in-depth below.


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How great leaders inspire action

How great leaders inspire action | leadership | Scoop.it
Simon Sinek has a simple but powerful model for inspirational leadership -- starting with a golden circle and the question "Why?" His examples include Apple, Martin Luther King, and the Wright brothers ...

Simon Sinek has a simple but powerful model for inspirational leadership -- starting with a golden circle and the question "Why?" His examples include Apple, Martin Luther King, and the Wright brothers ...

 

Via Chris Carter, Bob Zavitz, Roger Francis
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Chris Carter's curator insight, March 3, 8:08 PM
T
TED is one of hte best ways to spend a spare 15 minutes.
 
Luciana Viter's curator insight, March 3, 10:00 PM
T
TED is one of hte best ways to spend a spare 15 minutes.
 
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Birkbeck Talent | New Opportunity | Intelligence Researcher | City of London Police

Birkbeck Talent | New Opportunity | Intelligence Researcher | City of London Police | leadership | Scoop.it
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Birkbeck Careers & Employability's curator insight, April 15, 7:41 AM
Intelligence Researcher | City of London Police 

City of London Police are recruiting Intelligence Researchers for various departments through Birkbeck Talent. Researchers will work within a team of specialists to develop crime and intelligence reports aimed at tackling serious and organised crime. 

The role will involve identifying and developing enforcement, disruption and prevention opportunities through effective research. Excellent research skills are a must, along with the ability to evaluate and present data from a variety of sources. 

Successful candidates will have strong communication and reporting skills, and be comfortable building relationships with external agencies and stakeholders. UK residency of at least 3 years is essential. 

Interested? Register through MyBirkbeck profile now or drop your CV to talent@bbk.ac.uk
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The 23 most powerful LGBT executives in the world

The 23 most powerful LGBT executives in the world | leadership | Scoop.it
OUTstanding lists 100 people who it thinks challenges the presumption that you can't be openly LGBT and be successful in business.

Via Matt Skallerud
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Matt Skallerud's curator insight, April 15, 10:35 AM

"Those featured are an inspiration to anyone who fears that they may have to be closeted at work, and waste valuable effort muting their authentic selves," said Suki Sandhu, chief executive of OUTstanding. 

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Yelp proving to be reliable for hospital reviews, addresses 12 more measures than HCAHPS scores

Yelp proving to be reliable for hospital reviews, addresses 12 more measures than HCAHPS scores | leadership | Scoop.it

Reviews of healthcare providers on social media sites like Yelp are filling gaps in traditional ratings programs driven by the Hospital Consumer Assessment of Healthcare Providers and Systems survey, a new study in Health Affairs claims.

In fact, authors suggest that Yelp can help policymakers pinpoint the hospital quality measures that matter most to patients and caregivers.

While social media sites like Yelp are largely unstructured and at risk of being gamed by users, the authors claim the sites often reveal exactly what the problem or positive occurrence was that affected a patient's experience.

Yelp is the 33rd most visited website in the United States and the 155th most viewed site globally, with 142 million unique monthly visitors. To date, it's the most widely used, and freely available, commercial website in the United States for hospital ratings.

The site also encompasses more categories than the traditional HCAHPS survey. In all, researchers found 12 topics covered in Yelp that don't have a corollary in more formal surveys: cost of hospital visit, insurance and billing, ancillary testing, facilities, amenities, scheduling, compassion of staff, family member care, quality of nursing, quality of staff, quality of technical aspects of care, and specific type of medical care.

In addition, four of the top five Yelp topics most strongly associated with positive reviews were not covered by HCAHPS -- caring doctors, nurses and staff, comforting, surgery procedure and peri-op, and labor and delivery.

Two of the top five Yelp topics, meanwhile, are associated with negative reviews — insurance and billing and cost of hospital visit— also were not covered by HCAHPS.

The findings suggest a larger-than-expected role for social media when it comes to gauging the patient experience. Seventy-two percent of U.S. internet users sought out online health information in 2012, authors said, and 42 percent reported looking at social media for health-related consumer reviews. Only 6 percent of Americans, however, had even heard of the Hospital Compare website as of 2008.

While sites like Yelp have their advantages, the study points out that leaning too heavily on social media can cause concerns. Yelp doesn't solicit reviews from a random selection of patients, the reviews are more likely to come from younger and more educated consumers, and hospitals might have a hard time deciding what to do with unsolicited online reviews. Not only that, but not all hospitals are represented by Yelp, and half have four or fewer reviews; until the use of such sites becomes even more common, this can limit their usefulness.

Yet the report claims that a major barrier to the public reporting movement is engaging consumers in responding to publicly reported quality information. The authors' suggestion is to copy some of Yelp's features into more formal assessments like HCAHPS, which they say could increase patient engagement. The National Health Service in England has already taken steps in this direction.

Additionally, they say lessons can be learned from websites like Amazon, which curates large numbers of consumer reviews by highlighting the most helpful positive and negative reviews.

Yelp, for its part, has already begun to move more formally into the healthcare space. Last year, it teamed up with ProPublica to integrate data from the Centers for Medicare and Medicaid Services onto the business pages of more than 25,000 healthcare facilities in the United States. Its listings now include info on wait times, readmissions and infection numbers at hospitals, nursing centers and dialysis centers.

And Yelp is the top destination for consumers looking for physician reviews, with 27 percent of consumers consulting the site for doctor reviews, according to data from Software Advice — even slightly above Healthgrades and RateMDs. 


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3 Management Tips to Make Meetings Matter

3 Management Tips to Make Meetings Matter | leadership | Scoop.it
Unnecessary, unfocused meetings can drain a business of energy and inspiration. How to avoid those "indescribable, interminable horrors" and maximize your meetings.
Via Rami Kantari, Roger Francis
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Are success and social value an either/or trade-off in medicine?

Are success and social value an either/or trade-off in medicine? | leadership | Scoop.it

Traditionally, at a non-profit academic health organization, social value is emphasized over – sometimes even at the expense of – success, and most people would think this may not always be a bad thing.

 

In a world of unsustainably rising health care costs, growing needs for high quality care, and an aging population, Dr. Weinstein believes health institutions have to learn to focus on success alongside social value or they will fail at both. They have to deliver innovation, create value, manage population health, integrate health systems and produce research and education that drive better outcomes and treatment.

 

The only hard part is: how?

 

[Catalina Goria:] Are success and social value an either/or trade-off in medicine?

 

[Dr. James Weinstein:] No, I don’t see it as either-or, where socially-driven organizations succeed is where for-profit organizations fail and vice versa.

 

We need to blend the ethos of innovation for the sake of deriving shareholder or organizational value with the goal of providing the best for the patient, who is after all a customer. Done right in medicine, we think success should increase social value, not come at its cost.


Via Andrew Spong, Mike Baldwin
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Chris Ham: Models of medical leadership and their effectiveness | The King's Fund

Chris Ham: Models of medical leadership and their effectiveness | The King's Fund | leadership | Scoop.it

Via Mike Baldwin
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Mike Baldwin's curator insight, April 29, 2013 6:16 AM

Collaboration in health systems to producing remarkable health outcomes is a strong desire for many involved.  This report from the KF gives a snap shot.  I beleive there are many clinicians taking a lead in driving up quality at an affordable and we must not get confused Leadership and management.

 

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Professional presence and social media research NHS Leadership Academy| NHS Leadership Academy

Professional presence and social media research NHS Leadership Academy| NHS Leadership Academy | leadership | Scoop.it
I’ve always been excited by the opportunity to do things differently; the chance to look for new ways and to explore the art of the possible.

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Mike Baldwin's curator insight, October 8, 2013 6:39 PM

Great to see the benefits of social media outlined in a straight forward way,

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9 Things the Most Influential and Persuasive People Do, Backed By Science

9 Things the Most Influential and Persuasive People Do, Backed By Science | leadership | Scoop.it
Some people are naturally convincing. The rest of us have to learn to be more persuasive. Here's how.

Via Kevin Watson
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Become a Superhero for your Customers

Become a Superhero for your Customers | leadership | Scoop.it
While Legends of Tomorrow fight together to avoid world destruction, I've gathered my own team of extraordinary leaders that have inspired my career

Via Eric_Determined / Eric Silverstein, The Beverley Powell weekly out now
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Eric_Determined / Eric Silverstein's curator insight, October 13, 2015 7:49 PM

Lessons in Employee and Customer Experience, Strategy, Leadership to name a few.


Share your mentors and stories across your own journey?

Antonio Ormachea's curator insight, March 28, 10:55 AM

Lessons in Employee and Customer Experience, Strategy, Leadership to name a few.


Share your mentors and stories across your own journey?

Antonio Ormachea's curator insight, March 28, 10:59 AM

Lessons in Employee and Customer Experience, Strategy, Leadership to name a few.


Share your mentors and stories across your own journey?

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The Importance Of Happy Endings :)

The Importance Of Happy Endings :) | leadership | Scoop.it
Customers don't rate the quality of their overall experience by what happens moment to moment, they judge it by what happened at its peak and at the end.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 20, 9:06 PM

"As Business leaders and marketers we need to pay attention to the peak-end rule.

 

How you say goodbye is just, if not more important, as how you said hello."

 

I am sure we can all share stories where the experience was great then...

 

Willing to share your most recent experience?

 

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Survey of use of social media for chronic disease management

Presentation of my MPH class paper on the outcomes for chronic disease management using social media interventions

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70:20:10 - Three Reasons We Need it Now, and Why It's Taking So Long

70:20:10 - Three Reasons We Need it Now, and Why It's Taking So Long | leadership | Scoop.it

The 70:20:10 blended learning model states that 70% of adult learning takes place by doing, or while on the job, 20% take place learning from others, and only 10% takes place in a formalized setting or event. See this post for a little more background.

Here are three reasons why L&D departments – if they’re not already – should start taking meaningful steps to support a 70:20:10 blended learning paradigm in their organizations.


Via Roger Francis
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Birkbeck Talent | New Opportunity | Recruitment Adviser | Birkbeck Talent

Birkbeck Talent | New Opportunity | Recruitment Adviser | Birkbeck Talent | leadership | Scoop.it
#BirkbeckTalent - Birkbeck's professional recruitment service

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Birkbeck Careers & Employability's curator insight, April 15, 5:44 AM
Recruitment Adviser | Birkbeck Talent 

Birkbeck Talent are recruiting for… Birkbeck Talent! Birkbeck is unique. Part of the University of London, our mission is to make the very best higher education accessible to all. Birkbeck Talent is a professional recruitment service, linking exceptional Birkbeck students to a wide variety of jobs with great companies, from small start-ups to large corporates. 

As a Birkbeck Talent recruitment adviser, your role will be to assist with the recruitment process, ensuring all candidate information is accurate, liaising with suitable candidates interested in opportunities through Birkbeck Talent and providing advice and guidance. 

Successful candidates will be detail-oriented, proactive and flexible. The ideal recruiter will also be very personable as a large part of the role is to network with students and clients. Previous recruitment experience is not essential.

Interested? Register through MyBirkbeck profile now or drop your CV to talent@bbk.ac.uk
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Why the best hire might not have the perfect resume

Why the best hire might not have the perfect resume | leadership | Scoop.it
Given the choice between a job candidate with a perfect resume and one who has fought through difficulty, human resources executive Regina Hartley always gives the "Scrapper" a chance.

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Anita's curator insight, April 15, 9:16 AM
Interesting thoughts about how to leverage your experiences and being a scrappy person - what I would call someone with grit and resilience.
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How to offer L&D that works in the long term

How to offer L&D that works in the long term | leadership | Scoop.it

Too often, learning is delivered as a one-off intervention, argues Matt Johnson. So how can we help employees become more productive through long-term learning goals, he asks?


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Could Losing Weight Be As Easy As Drinking Water? Research Suggests It May Be A Helpful Tool

Could Losing Weight Be As Easy As Drinking Water? Research Suggests It May Be A Helpful Tool | leadership | Scoop.it
Could losing weight really be as simple as drinking plain water? The answer is yes. And no.

According to research, drinking plain water may be an effective weight loss tool for a few different

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Why the Best Leaders Are Wary of 'Stretch' Goals

Why the Best Leaders Are Wary of 'Stretch' Goals | leadership | Scoop.it
Ambitious goals can motivate. But if setting overly difficult goals becomes part of your culture, your results may vary--a lot.

Via Marc Wachtfogel, PhD, Roger Francis
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Three Integrity Questions for Leaders - BusinessWeek

Three Integrity Questions for Leaders - BusinessWeek | leadership | Scoop.it
Completing ethics training is just the beginning of an introspective process...
Via Mike Baldwin
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Helen Bevan: my report card on the state of innovation in the English National Health Service

Helen Bevan: my report card on the state of innovation in the English National Health Service | leadership | Scoop.it
A shorter version of this article was published by the Health Service Journal, under the title of Three steps to a new innovation strategy. Over the past couple of years, I have visited many health...

Via Mike Baldwin
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Mike Baldwin's curator insight, November 15, 2013 9:16 AM

This is a good summary of innovation