Recently, Bain & Company, in conjunction with Netsurvey, analyzed responses from 200,000 employees across 40 companies in 60 countries and found several troubling trends:
- Engagement scores decline with employee tenure, meaning that employees with the deepest knowledge of the company typically are the least engaged.
- Engagement scores decline as you go down the org chart, so highly engaged senior executives are likely to underestimate the discontent on the front lines.
- Engagement levels are lowest among sales and service employees, who have the most interactions with customers.
Yet some companies manage to buck these trends, here's how