It seems odd to think that business leaders are just now recognizing that their business results have a direct correlation to the organizations ability to think, act, speak and feel in human terms. Yet instead of measuring the organizations human abilities leaders still focus on measuring, thinking and chasing outcomes in financial terms.
Instead of using it to enable people to “get involved in the business” they tell people what to do and how to do it as if the people had no valuable input about how to do anything better.
It is no wonder corporations have lost credibility with people. Just maybe it is because they are acting anything but human.