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Big brands killing boutique image | News In Brief

Big brands killing boutique image | News In Brief | Latest hotel news in the world | Scoop.it
Big-box brands risk watering down the boutique segment with cookie-cutter offerings that fail to evoke a sense of place, according to panelists during the Hunter Hotel Investment Conference. Samantha
sujin kim's insight:

Thuy Su 12248806

 

Businesses are always looking for way to grow. It must have been an over-the-moon kind of happiness when big brand hotels expanded their name to a global level. The common features of big brand hotels are high capacity and luxury interior and décor. All brand hotels are almost identical as they aim to let the clients feel the same when they choose to stay at that brand hotel, no matter where in the world. On the other hand, boutique hotels are contained, themed, unique and have less capacity. Without proper actions, large hotels might create distance between guests and employees, reducing human interacting. Whereas at boutique hotels, employees are more likely to bump into clients which can potentially touch the customers on an emotional level, promoting the relationship between employees and customers as well as encouraging repeat customers. It is not the glamorous bricks and mortar that is going to have an impact on customer’s emotion, it is the people that have the power to do that job.

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Desktop to mobile shift continues to transform hotel bookings

Desktop to mobile shift continues to transform hotel bookings | Latest hotel news in the world | Scoop.it
Ehotelier News Archives [May 02, 14 | 7:05 am] Desktop to mobile shift continues to transform hotel bookings
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Thuy Su (12248806)

 

The digital world today has achieved a lot. In the past, we had computers. Later computers are replaced by the convenient laptops. As we move toward the future, we are able to reduce the size of laptop into devices such as tablets and smarts which still reserve some essential elements of a laptop such as the ability to surf web, take photos and listen to music. People nowadays are becoming more and more able to afford as well as more attached to their devices such as smartphones and tablets. It is not uncommon to see one perform computer tasks on tablets and smartphones. This is one of the most important technological innovations of human history. Technology plays a crucial part in the hotel industry and one way to potentially generate more income is to invest in technology. Having a website that fits into the dimensions of a smartphone and tablet, customers are more likely to be confident in their bookings with the hotels. Those who do not offer the same features will miss out on sales as customers might be turned off and end up looking for another hotel instead.

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Promos of the Week: Pets stay free at Provenance Hotels

Promos of the Week: Pets stay free at Provenance Hotels | Latest hotel news in the world | Scoop.it
Ehotelier News Archives [May 02, 14 | 7:03 am] Promos of the Week: Pets stay free at Provenance Hotels
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Thuy's insight

 

Pets are known to be the humans’ companion for a long time. Pets are loved and treated as a close friend, a family member. It is becoming rather common for people to travel with their pets. Finding a pet friendly hotel is not as a hassle as it once was. Having provided accommodation for four-legged travellers, the celebration of National Pet Month of these hotels make them appear to be more passionate about pets and clients’ special needs. This passion is highlighted in the offerings of per stay free and enjoys the enticing amenities which include toys, tasty treats and a wide range of pet resources. This will have created a competitive advantage for the hotels over their competitors who do not offer the same thing. Pet’s stay really adds up as far as revenue. The hotels’ offers will set them apart from other hotels which is clearly true as these hotels are among the favourites of travellers with pets. This feature is a response to the growing number of travellers that bring their pet companions with them.  However, per friendly hotels will be more likely to be crossed off the list of hotel considerations of customers who are allergic. Therefore, being pet friendly can potentially drive away customers. Furthermore, it might incurs additional costs to maintain the hotel such as making sure pets do not make other guests uncomfortable, preventing the noise from barking, keeping the hotel clean, etc. overall, it is still a great business strategy if certain control policies are implemented.

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Wyndham: franchisees do the right thing with green initiatives | Green Hotelier

Wyndham: franchisees do the right thing with green initiatives | Green Hotelier | Latest hotel news in the world | Scoop.it
Wyndham franchisee properties have been profiled in the hotel company’s Champions of Green document.
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Hotels are open to provide accommodation for a large number of people. The larger the hotels, the more capacity it needs. More capacity means more usage of energy and labour. Hotel industry is characterised by heavy usage of energy. Better management of energy is equivalent to reduction of operating expense. “Hotel companies are under pressure from stakeholders and competitors to enhance their social and environmental responsibility in a manner to adapt their sustainable business practices to become more responsible” (Persic et al, 2013).Therefore, being energy sufficient stays on top of the agenda of hotel managers. It is a positive note to see that a growing number of hotels moving towards being eco-friendly. It is an important and wise move of Wyndham to be more eco-conscious. This enables the group to attract more consumers as people nowadays have come to care more about the planet. With environment being an element of triple bottom line, the success in reducing carbon emissions represents a step further toward sustainability of the hotel operator. Having been branded “eco-friendly”, Wyndham will be able to have a large impact on the customer’s decision and increase the chance of being consumer’s final decision. This can potentially create repeat customer which is a long-term benefit for any hotel in the world.

 

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The peaks and valleys of a virtual concierge

The peaks and valleys of a virtual concierge | Latest hotel news in the world | Scoop.it
Ehotelier News Archives [May 05, 14 | 7:06 am] The peaks and valleys of a virtual concierge
sujin kim's insight:

Thuy Su 12248806

 

Technology has definitely become a part of human life. The use of technology within the hotel industry is found to be excessive. The hotel industry is heavily characterised by high competitiveness and substitutable products. In order to stand out in the industry, hotels are always looking for ways to bring innovation to their company. Almost all one can think of when it comes to innovation is the reliance on technology. For those who wish a day had more than 24 hours, the simplification of administrative formalities at normally encountered at the front desk will be a positive and exciting note. On the other hand, it enables the hotelier to create a positive long lasting relationship with their clients as it provides the hoteliers with more time to interact with customers. This presents an opportunity to generate repeat customers which are critical in the viability and sustainability of a hotel.  However, it should be taken into consideration the excessive use of technology. Certainly, everyone is adventurous in technology. With hospitality being a human-centric industry, when taking the human element out of the equation, the customer experience might be jeopardised as human contact has been decreased. Furthermore, changes in technology generally is expensive, therefore, hotel operators are encouraged to approach this with caution in the long term (Pardo et al, 2013). Technology is known for its rapid change. And keeping up with technology generally represents a cost. No upgrade of technology ever comes at a cheaper price than the situation.

References

Pardo P., Cooper M., Steiner D., & Claster W., 2013, “The Impact of Technology Innovativeness on Four and Five Star Hotels in Switzerland”, Vol. 11, No. 1, pp. 1-16

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Properties in London, Edinburgh and Kuwait Join Carlson Rezidor Quorvus Collection « Hotel News Resource Mobile Edition

Properties in London, Edinburgh and Kuwait Join Carlson Rezidor Quorvus Collection « Hotel News Resource Mobile Edition | Latest hotel news in the world | Scoop.it
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The concept of this new is participation of luxury hotels in the world. The activity undertake by the Quorvus Collection which tends to develop luxury hotel group. In 2004, the operation will accept three branded hotels such as May Fair Hotel London, the G & V Royal Mile Hotel Edinburgh and the Symphony Style Hotel Kuwait. The reason for gaining those candidates is that they can cover 6 core elements: wellness, replenishment, style, inspiration, entertainment and connectivity in their location and have a strong foundation as 5-star luxury hotel for global development of hospitality industry which is going to complete with portfolio of 20 qualitative accommodations in 2020. Besides, the Quorvus Collection also points out the advantage of those three hotels such as locations, hotel and food services, and background that help to enhance in establishing experiences for guests. All resources demonstrate that the Quorvus Collection has investigated particularly about hotel targets and it is seen as they are going on the right way to the success of international hotel development. However, the operation also needs to focus on one more element as environment in order to have a perfect direction and sustainability for the development.

 

Reference

Nevistas News 2014, Properties in London, Edinburgh and Kuwait Carlson Rezidor Quorvus Collection, Hotel News Resource, viewed 5 May 2014.
http://hotelnewsresource.mobi/?p=77700

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Sydney's green Botanic Gardens hotel - Hotel Management

Sydney's green Botanic Gardens hotel - Hotel Management | Latest hotel news in the world | Scoop.it
Sydney could get a new hotel next to the Royal Botanic Gardens as part of a 25-year master plan.
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The new is about debate between a development and an opposing development of Royal Botanic Garden and Domain Master Plan in Sydney. To group of development, they suppose the plan with a reason of a shortage of accommodation at this time in the city and besides, they have designed and given some ideas about taking advantages of Royal Botanic Garden and the Domain to build more amenities and buildings, and to improve the landscape so that they get more profits from hospitality and tourism industry. Moreover, they wish to introduce Sydney icons to the world by this plan. However, the opposing party rejects those idea, they think building a new hotel is an excuse to implement the plan. In fact, the plan shows that it would use some pieces of land for more buildings not just a hotel as mean destroying natural environment. People evaluate highly about nature of this space because of its history and the environment more than commercialising for hospitality and tourism industry. In addition, with a serious problem of the O-zone hole in Australia, protecting green land is a big concern to citizens. To conclude, both parties have figured out their views to support and not agree with this thought so it requires a conscious decision to develop local economy and environmental condition at the present.

 

Reference

Wilkinson J. 2014, Sydney’s green Botanic Garden hotel, Hotel Management, viewed 16 April 2014
http://www.hotelmanagement.com.au/2014/04/16/sydneys-green-botanic-gardens-hotel/

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Travelers care about environment but don’t want to pay more to protect it

To know more about the news, please following the link below from Reference

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This article provides the survey about percentage of travellers in 10 countries who prefer to stay in green hotels with spending more money per night. The result shown that in Asian countries most travellers are willing to expend more on choosing a green brand of accommodation than people in Middle East and Western countries. Indeed, in Asian continent, they are developing countries but having developed comprehensively yet in some aspects such as technology, education and health care to prevent and protect people and habitat from the risks of pollution, and they are holding the high population that is a factor to make environmental pollution so they are being considered and encouraged to use environmentally friendly cleaning products and recycle stuffs to reduce negative impacts on environment whereas tourists in Middle East and Western countries who live in good condition prefer to select normal brand of hotel with low price because their countries have enough infrastructure and high technology to process the waste, and a good education and health operations bring individuals knowledge and information about improving and protecting environment and personal life so people know how to deal with daily life.  To sum up, it is a reasonable action of 10 countries, however, people should keep in mind that habitat is in danger because of the hole of O-zone so all travellers also have to be responsible to their actions and be conscious before making decision related to environment.

 

Reference

Agoda 2014, Travelers care about environment but don’t want to pay more to protect it, 4Hoteliers, viewed 28th April 2014
<http://www.4hoteliers.com/news/story/12506>;

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Young Travel Leaders Conference Announces New Steering Committee for 2014

Young Travel Leaders Conference Announces New Steering Committee for 2014 | Latest hotel news in the world | Scoop.it
Article - Young Travel Leaders Conference Announces New Steering Committee for 2014 - The event, to be held Dec. 8 at The Palazzo® Las Vegas in conjunction with Luxury Travel Exchange International (LTX), provides a forum for under-40 travel professionals to showcase industry talent and foster peer-to-peer networking, career development and information-sharing.
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This new concerns about the Steering Committee for 2014 which attracted global attendants as held at the Palazzo, Las Vegas on December 8. Undertaken by Luxury Travel Exchange International (LTX), the event has provided under-40 professionals to demonstrate industry talent and foster peer-to-peer networking, career development and information sharing. With supporting the largest multimedia by Questex Hospitality + Travel as an participant in the operation, LTX encourages all attendants in the room to register in this organization to have a complimentary sponsorship. It assists connecting and co-operating all participants together in travel selling, understanding their partners, being successful in marketing strategies and interacting online with the customers efficiently. In company with STR Global operation, the event has shown the potential members the advantages of sharing information in financial aspect over the world to help investors, businessman and the operators to limit expense, to raise benefits and to make a lucid plan for long term in operating. The circumstance also mentioned Andrea Knowles-Mondello, Director of Hotel Operation at the Renaissance Boston Waterfront Hotel who successes in earning profit from renovation project, as one of great pride in member list. It showed the new way she took to interact with customers and to give them the best service so that her company received the loyalty and increase revenue. For the new participants, they will have opportunities to work with the successful and professional leaders in the world to gain more experiences. In conclusion, the aim of this event is provide knowledge and advantage from travel organization and besides, ask for participating to develop together and build a strong hospitality and tourism industry around the world.

 

Reference

Luxury Travel Exchange International 2014, Young Travel Leaders Conference Announces News Steering Committee for 2014, Hotel News Resource, viewed 23 April 2014. <http://www.hotelnewsresource.com/article77532.html>;

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Grande Lakes Orlando Hotels Among First to Send Food Waste to New Energy Garden - By Glenn Hasek

Grande Lakes Orlando Hotels Among First to Send Food Waste to New Energy Garden - By Glenn Hasek | Latest hotel news in the world | Scoop.it
Article - Grande Lakes Orlando Hotels Among First to Send Food Waste to New Energy Garden - By Glenn Hasek - Twice each week, food waste from the two facilities’ banquet operations is picked up and taken to the Energy Garden. Bob Brown, Chief Engineer for the hotels, says about 20 to 30 tons a month of food waste is being recycled.
sujin kim's insight:

It is good status that hotels are emerging as ‘Green Hotel’ in hotel industry now. As everybody knows, pursuing green practices help environment but that is not going to be the only one reason that so many hotels and resorts are willing to be green’. There are huge cost saving. Green Hotels & Responsible Tourism Initiative (cited in Brebbia and Pineda 2004) claim that financial savings are one of the most significant factors that influence the implementation of environmental initiatives in a hotel. The Ritz-Carlton Orlando and JW Marriott Orlando are also saving 50% of disposal cost only for food waste every week and other hotels will have similar benefit by doing other practice as well. As people are concerning about environment more and more these days, it will maximize customer loyalty and recognition. Hotel industry should be a good model to support communities and protect environment by green effort. In addition, green practices will bring opportunity to have competitive advantage within industry.

 

Reference

Brebbia, C & Pineda, F 2004, Sustainable Tourism, WIT PRESS, UK.

 

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Asian Hotel Roundup: Who has Asia's Fastest Wi-Fi?

Asian Hotel Roundup: Who has Asia's Fastest Wi-Fi? | Latest hotel news in the world | Scoop.it
Also today, Henan Province continues to emerge as a destination, a Banyan Tree grows by the Li River and the Aleenta Hua Hin Pranburi Resort adds stunning new villa.
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Meet the demands of the times; having Wi-Fi in 5 star hotel or resort is one of the essential elements in industry these days. Very first time when people just received Wi-Fi service, it was not essential thing that 5 star accommodations must have for attracting people and it became more common in hotel industry, now we are living in the world where hardly live without internet connection. Nowadays, even so many cafes and buildings are offering free Wi-Fi service for people and it is for them to tracking the social trend and try to meet their expectation. More and more people are finding it increasingly stressful to have poor internet connection especially when they are away from home. Especially when people paying $300~$400 for staying one night at 5 star hotel or resort, I guess it is not too much at all that people to expect free Wi-Fi service from there. ‘77% of guests in 2010 indicating they have used Wi-Fi rather than cable Internet connections in their guest room, compared with 55% in 2007’ ((Marketing Charts 2010, para. 6). However, there are still some hotels where guests have to pay extra to have Wi-Fi service from room but only free for VIP guests. The hotel should realize that free Internet connection is not an option that hotel could offer depends on individual guest’s preferences. It has become necessity to people and if guest have to pay for that, that could be one of the reasons that they will not come back to stay again.

 

Reference

Marketing chart 2010, Online Hotel Reservation Increase, The 2010 North America Hotel Guest Satisfaction Index Study, viewed 26 March 2014,

http://www.marketingcharts.com/wp/traditional/online-hotel-reservations-increase-13689/.

 

By : Sujin Kim (KIM12236856)

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Westin dives deeper in the wellness space

Westin dives deeper in the wellness space | Latest hotel news in the world | Scoop.it
Ehotelier News Archives [Mar 21, 14 | 7:08 am] Westin dives deeper in the wellness space
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Now days, people are concerning about well-being life more than ever. Feed, lodge and clothe matters are not as simple as past. Now people start think what to eat and how to eat, how to live and what to do for the better life instead of just eat whatever they have and just live however they were living. It is recognized that so many guests in hotel are actually went out for jogging in the morning or look at the menu to find out what ingredients were used before they order food.

As customer’s behaviour changed, currently hotels are offer guests various well-being programs to participate while staying.The Westin hotel & resorts are taking the lead in following guest’s needs and wants to meet guest satisfaction.It is very desirable thing that hotels are encouraging people to continue their healthy life style even when they are away from home. ‘One possibility for achieving differentiation on the market is high service quality and the creation of strong wellness brands’ (Bertsch&Ostermann 2011, p. 103).This step could be a smart way of gaining a good reputation, also it becomes one of the main reasons that guests decide to stay with them. Moreover, this marketing strategy will brings its value up and gives clear idea of brand name of The Westin hotel & resort to people.

 

Reference

Bertsch, G, &Ostermann, H 2011, 'THE EFFECT OF WELLNESS BRAND AWARENESS ON EXPECTED AND PERCEIVED SERVICE QUALITY', Tourismos, vol. 6, issue.2, pp. 103-120, viewed 25 March 2014, Hospitality & Tourism Complete, EBSCOhost.

 

By : Sujin Kim (KIM12236856)

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Security challenges: A hotel is not an airport

Security challenges: A hotel is not an airport | Latest hotel news in the world | Scoop.it
Ehotelier News Archives [Mar 24, 14 | 7:06 am] Security challenges: A hotel is not an airport
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It is a hard fact that there are places or countries that need high security protection for travelers or tourists from outside of country from all kinds of terrorisms due to certaingovernment’s situations and environment. Country like Iraq or Afghan can be a clear example. It would be makes sense that hotels in those country considering about getting security equipment to protect guests and hotel itself. However, spend enormous money and effort to put X-ray machine and metal detector gate at the main entrancelike we can see in an airport terminal and screening all the in/out guests and employees are not effective or practical at all unless hotel is located in high-risk territory that guests are understand the situation or they actually prefer to stay in protected accommodation. Otherwise, the inconvenience and interruption into guests staying will cause losing business for the property (Hiller 2014).If hotel lose guests, means losing whole point of running business.

 

Reference

Hiller, S 2014, Security Challenges: A Hotel is not an Airport, ehotelier.com, viewed 25 March 2014, < http://ehotelier.com/hospitality-news/item.php?id=27273_0_11_0_C&gt;.

 

By :  Sujin Kim (KIM12236856)

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TripAdvisor: study gives insight into impact of reviews

TripAdvisor: study gives insight into impact of reviews | Latest hotel news in the world | Scoop.it
Reviews are playing an increasingly important role in travellers’ choice of hotels and restaurants, but businesses can counter negative comments with timely responses, according to a new study.
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Thuy Su 12248806

 

Nowadays most people have access to the internet. And as we all know, the internet seems to have all the answers. Information and knowledge is only one click’s away. People thus can find out information on a particular destination, a hotel or a restaurant by simply going online to travel websites. People nowadays like to make informed decisions. They want to make sure that the restaurant they have chosen is worth a visit. And to do so, people turn to reviews online of that restaurant to influence their choice. Someone else’s experience good experience will encourage us to choose to go whereas a bad review will put us off and make us look for alternative. This showcases the fact that reviews are powerful. Good reviews can promote the business and on the other hand, bad reviews will break a business. However, we must also question the truth behind the information. Is everything that got posted on the internet true? Who posted them? Have they actually experienced the service or they just actually made the reviews up? Therefore, it is important for businesses to keep updated with the reviews online so that corrective actions are to be taken to prevent damage.

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Wyndham: franchisees do the right thing with green initiatives | Green Hotelier

Wyndham: franchisees do the right thing with green initiatives | Green Hotelier | Latest hotel news in the world | Scoop.it
Wyndham franchisee properties have been profiled in the hotel company’s Champions of Green document.
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Thuy's insight

 

Hotels are open to provide accommodation for a large number of people. The larger the hotels, the more capacity it needs. More capacity means more usage of energy and labour. Hotel industry is characterised by heavy usage of energy. Better management of energy is equivalent to reduction of operating expense. “Hotel companies are under pressure from stakeholders and competitors to enhance their social and environmental responsibility in a manner to adapt their sustainable business practices to become more responsible” (Persic et al, 2013).Therefore, being energy sufficient stays on top of the agenda of hotel managers. It is a positive note to see that a growing number of hotels moving towards being eco-friendly. It is an important and wise move of Wyndham to be more eco-conscious. This enables the group to attract more consumers as people nowadays have come to care more about the planet. With environment being an element of triple bottom line, the success in reducing carbon emissions represents a step further toward sustainability of the hotel operator. Having been branded “eco-friendly”, Wyndham will be able to have a large impact on the customer’s decision and increase the chance of being consumer’s final decision. This can potentially create repeat customer which is a long-term benefit for any hotel in the world.

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Visas for Chinese visitors "too hard" | News In Brief

Visas for Chinese visitors "too hard" | News In Brief | Latest hotel news in the world | Scoop.it
Delegates of an Australian trade mission to China, that included the Australian Tourism Export Council, were left with a blunt message: Australia's visa application process is demeaning and onerous.
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Any country could benefit from tourism. For Australia, tourism can be difficult as it is too far away from other countries in the world. Therefore it is wise that the government should make access to Australia on tourism purpose easy. It is understandable that the government has the right to worry about the risk of overstaying of the tourists. With the growing number of middle class, China has become a big market with potential tourists and it is unwise to refuse entrance for these tourists who have money to spend. It is also shown that Chinese tourists are the biggest spenders. The government is advised to simplify the visa process for Chinese tourists who are proved to be wealthy enough to meet the minimum standards. The online visa should be open to Chinese tourists and paper should be translated to Chinese language, making the process much more accessible and hassle free as complicated paper work can easily turn people off and too often people decide to visit other destinations instead.

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US trends show the way | Guest Facilities

US trends show the way | Guest Facilities | Latest hotel news in the world | Scoop.it
When the New York Hilton Midtown said it was dispensing with room service starting in August it caught both travellers and competitors a bit by surprise. Room service has always been an expected
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Room service has become a common feature of luxury hotels for several decades. To abandon it will inevitably upset the customers who pay big bucks for accommodation. Different customers have different expectations on the hotel they stay with. For instance, corporates who go on a business trip, often by themselves, stay at the hotel and are more likely to prefer room service then other means of getting food. They are more likely to enjoy some time to themselves in their cosy room, less likely to visit a restaurant and eat alone. Similar to the corporates, those who check-in late will appreciate a room service. Travellers these days are much more sophisticated, demanding and their expectations are always evolving. This makes it difficult for hotels to provide guest satisfaction. Room service might be a must to some, but it could also appear to be a minor feature to others. To entirely abandon room service is unwise. Even though it sounds legitimate that a decline in room service revenue and saving of labour costs are the main factors to push for the abandon of room service, this is an act of cutting corner in public, and it reflects negatively on hotels, especially those with high profiles. Hotel operators should seek to offer appropriate alternative services or lower room rate in case they decide to stop providing room service.

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Do hotel star ratings mean anything anymore?

Do hotel star ratings mean anything anymore? | Latest hotel news in the world | Scoop.it
Plush romantic beach holiday?

You go for a five-star place.

Budget city crash pad?

A two- or three-star joint.

Simple, right?

Not anymore.

For many travelers, user-generated online reviews have become the go-to source for information when booking hote...
sujin kim's insight:

Huynh Lam's insight:

Nowadays, it is not important to star rating system in the hotel anymore. This writing says that there is no unique of star rating system in global hotel industry and less outcomes from rating for some businesses. It points out the difference in five-star hotel definition in Europe, United State and India where hospitality and tourism industry grow up strongly and regularly. We can say that all continents have different lifestyle, culture and points of view so the hotels define their valuation and level severally but not jointly as participation in global development of luxury hotel association, the Quorvus Collection. However, people know about this contrary rarely so when they base on information in the internet to choose their accommodation for holiday, there is a shock for travellers because they fail to reach an expectation of good experiences, comfort and interesting. Moreover, for someone who usually travels to other places think that rating is inefficient like before because hospitality industry has developed recently and people try to improve and design aesthetically the properties in order to attract customers. The small businesses do not care much about star levels but about feeling and perception. In summary, no star rating is still alright to make profits for hotels if they really concentrate on customer’s demands and expectations.

 

Reference
Hu C. 2014, Do hotel star ratings mean anything anymore?  , KSPR ABC 33, viewed 6 May 2014.
http://m.kspr.com/travel/Do-hotel-star-ratings-mean-anything-anymore/21053230_25826844

 

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Entertainment book goes digital

Entertainment book goes digital | Latest hotel news in the world | Scoop.it
This year the Entertainment book is launching an Entertainment Digital Membership, which users can download to their phone.
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The new mentions about a convenience from Entertainment book on mobile. Industrializing all information on paper to digital of Entertainment book has not only raised revenue for the restaurant, but also make facilities for people in finding a restaurant by 3 and 4G functions. For someone who knows nothing about a place to eat can use map of Entertainment book to search the location nearby or a restaurant for special events with few minutes. Moreover, it always updates information about discount, price, or special event that will happen to help everyone choose easily a place where they want to go instead carrying a restaurant magazines and turning page by page to search for details of the business that assists to save more energy and time. This application is really useful for the situation recently because people are so busy at working and do not have enough time to send time to find somewhere sell their preferable food. To conclude, this event is seen as a innovation for lifestyle and restaurant industry.

 

Reference

O’Donoghue, J. 2014, Entetainment book goes digital, Hospitality Magazine, viewed 1 May 2014.
http://www.hospitalitymagazine.com.au/food/news/entertainment-book-goes-digital

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Simply sustainable - Bill Granger’s success stems from the ground up

Simply sustainable - Bill Granger’s success stems from the ground up | Latest hotel news in the world | Scoop.it
Hospitality magazine recently caught up with famed Australian restaurateur Bill Granger to talk sustainability, profitability and Cate Blanchett-style cuisine.
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Granger who is one of successful Australian chefs brings Australia cuisine to the world. Encouraging people grow their own fresh food and use it for cooking as same as him is a good idea. Firstly, growers can get a high quality of products. Secondly, they can eat real food. For his business, Granger produces good food and besides, can build relationship with his customers through by purchasing people’s ingredients for the restaurant. That comes to his mind by advantages of kitchen garden movement project. Evaluating natural food which is organic and pesticide-free as known as the best way to execute sustainable farming practices efficiently and gain more profits from it. With real ingredients, he can make real Australian food by good taste and flavour that people are more interested in his property. So far in the future, Granger will open more restaurants like the first one in Hawaii. To conclude, with applying the kitchen garden project in business strategies, Granger will success in introduction Australian cuisine to overseas and be one of the best chefs who makes a healthy dish and bring well food art to life.

 

Reference

Boothroyd, A. 2014, Simply Sustainable- Bill Granger’s success stems from the ground up, Hospitality Magazine, viewed 23 April 2014.
http://www.hospitalitymagazine.com.au/food/news/simply-sustainable-bill-granger-s-success-stems-fr

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Seeing yourself, yikes !

To know more about the news, please following the link below from the Reference.

 

sujin kim's insight:

Huynh Lam's insight:

In this article, Grigas (2014) debated the relationship of success and seeing yourself. Joyce is an example of seeing yourself for success. This person was mentioned as a swagger in the workplace and always proved that she has no mistake and good behaviour in any situation, however, this matter was reported to and undertook by her manager. Finally, the fact demonstrated her flaws in communication with others around her including colleagues and her guests by speaking out unconscious words, and also evaluates a serious behaviour at work. In the hospitality industry, emotions and reactions are so important. The reason is that people prefer to communicate with customers more than trading. In fact, greeting is known as the first step to assists to create friendly environment to customers and attract someone’s attention so far. During the process of consumption from guests, all staffs need to control themselves to avoid furiousness as their clients bring the big demands to their service. For some employees, they feel stress and tired with a lot of work that means they are in busy and easy to break calm if something interrupts their jobs so it requires every individual to understand obviously their own obligations and missions at work to be always ready to work under pressure that helps to build a professional workplace and to dedicate people’s capacity efficiently to their company. As a result, dignifying team spirit, having a whole observation in any situation and reviewing personality frequently are necessary for someone to solve problems and to have done well a job.

 

Reference

Grigas,G.L. 2014, Seeing Yourself, Yikes!, 4Hostelier, viewed 27th April 2014
<http://www.4hoteliers.com/features/article/8302>;

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Conrad's pillow menu up to 75 options

Conrad's pillow menu up to 75 options | Latest hotel news in the world | Scoop.it
Ehotelier News Archives [Mar 27, 14 | 7:04 am] Conrad's pillow menu up to 75 options
sujin kim's insight:

As guest expectation goes high, hotels need to continuously find the ways to reach or even exceed their needs and wants. That is the only way that business can be sustainable among the all competitors. Hotels have to have at least one special strategy to be differentiated with others that guests believe that they will not be able to experience it unless stay in certain brand

of hotel.  Try to make that as clear reason why guests are prepare specific brand. ‘Heavenly bed’ in the Starwood hotel & Resort is the perfect example of this case. Hotel has variety of pillow types and mattresses to satisfy guest’s individual preference for the best comfort in their bed-time. In addition, guests can purchase their favorite bed products to extend their experience. Amenities are also part of services which is very important element in hotel. Service has been very detailed now days and it actually enhance quality of amenities and its loyalty. People are more impressed by receiving something that is not expected or too small to be just ignored. Hotel has to catch those weakness parts and keep an eye on that area to guarantee guests that how much company does care about their guests.

 

Sujin Kim (KIM12236856)

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F1 ace Hamilton visits Sheraton Melbourne - Hotel Management

F1 ace Hamilton visits Sheraton Melbourne - Hotel Management | Latest hotel news in the world | Scoop.it
Formula 1 ace Lewis Hamilton was the special guest at an SPG event at Sheraton Melbourne last weekend.
sujin kim's insight:

Sheraton, Westin, W hotel, The luxury collection, Aloft, Fours point, Meridien, ST Regis, Element, these are all under the Starwood Hotels & Resorts. They have the same loyalty program called SPG (Starwood Preferred Guest). Anyone who enjoys stay with any Starwood hotels and resorts all over the world can be one of the members. Basically there are different levels of members and of course different treatment by levels. They have certain benefits as SPG member, which is late check out, starpoint and award-winning benefits. The event which held in Sheraton was a perfect example that explains how hotel build guests loyalty by such a special event. Characteristic of this event, it can be a good advertisement itself and make guests feel special as SPG member. I believe that this kind of loyalty program creates positive outcome for property that encourage people to become repeat guest and be recognized as special guest by offered lots of benefit that they will not be able to experience if they are not a member. Guest loyalty has become big part of hotel management that directly or indirectly impact on hotel revenue and sustainability. Hotels need to be continuously come up with new strategies to impress and captivate guests.

 

By: Sujin Kim (KIM12236856)

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The Google guide to mobile hotel bookings

The Google guide to mobile hotel bookings | Latest hotel news in the world | Scoop.it
See. Think. Do. The three phases of the mobile booking funnel require different strategies and different units of measurement, according to Google’s Vincent Macri.
sujin kim's insight:

People do almost do everything on mobile these days. The little box called mobile helps you to find any information that you want to know on spot. I believe internet world is just reduced size of the real world. This means, if people can buy and sell products or service in real world, they also can do the same activities in easier and convenient way from internet world. It is true that internet makes human’s life much easier and people are well know how to use it to have more benefits for themselves. Hospital industry cannot be an exception. The

number of people who are booking accommodation through the website is rapidly increasing rather than phone booking. America ‘Hotel Guest Satisfaction Index Study indicates that 58% of hotel guests are making their reservations online in2010’ (Marketing Charts 2010, para. 1). Hotels are reinforcing online booking system to targeting people who prefer easier and faster ways instead of old ways to do it. Besides, if it can be anywhere and anytime you can make a reservation because you are using application on Smartphone, it will definitely bring up hotel revenue as well as reduce its cost. To put it another way, it could be a big challenge for industry because smartphone applications and many travel agencies are provide range of temptable information in terms of price competition and different kind of promotions which other competitors are offered.

 

Reference

Marketing chart 2010, Online Hotel Reservation Increase, The 2010 North America Hotel Guest Satisfaction Index Study, viewed 26 March 2014,

http://www.marketingcharts.com/wp/traditional/online-hotel-reservations-increase-13689/.

 

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Pet-friendly Washington DC hotel enlists dog concierge

Pet-friendly Washington DC hotel enlists dog concierge | Latest hotel news in the world | Scoop.it
Ehotelier News Archives [Mar 24, 14 | 7:03 am] Pet-friendly Washington DC hotel enlists dog concierge
sujin kim's insight:

Dog is the most friendly and closed animal to human from long time ago. It is not just an animal that we breed in back yard anymore. The meaning of companion animal has been totally changed and the relationship between human and animalhas become quite important in our life. The numbers of people living with animals in their house as one of the family members are rapidly increasing. Especially A dog, they are become more meaningful in human’s life and most of pet owners think that their pets are valued as a mate of life. Unity Marketing conducted a survey that says‘over 90% of respondents agreed with the statement, “Your pet is considered part of the family.” ‘ (Dog-Friendly Hospitality 2013, p. 249).Furthermore, there are many people who want to travel with pet and looking for accommodation where they do not need to be segregated with their pet during their stay. Based on this trend, Mr. Philip challenged great strategy for guests who love animals as well as benefit for hotel itself.However, Jefferson, DC hotel is not an accommodation only for guests with pet, there must benon-friendly pet guests due to allergy or personal preference. Marshall (2005) insists that hotel must advertizing it properly and making sure deliver the information about concept of hotel to check in guests. Also pay more attention to cleanliness of property so prevent any incidences or losing reputation by non-friendly pet guests.

 

Reference

CHAPTER 35: DOG-FRIENDLY HOSPITALITY' 2013, Travel & Tourism Market Research Handbook, pp. 249-253, viewed 25 March 2014, Hospitality & Tourism Complete, EBSCOhost.

 

Marshall, A 2005, 'Don't put guests in the doghouse with hotel pet policies', Hotel & Motel Management,vol. 220, issue. 5, p. 10, viewed 25 March 2014, Business Source Premier, EBSCOhost.

 

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