KnowledgeManagement
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9 Case Studies about Using Open Educational Res...

9 Case Studies about Using Open Educational Res... | KnowledgeManagement | Scoop.it
Open educational resources can be change agents leading to the release of creativity for organisations, for teachers and for learners. Here are 8 research publications that observed the evidences a...

Via Christian Aubin
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Hoe vlot je kennisdomein opvolgen op je tablet?

Hoe vlot je kennisdomein opvolgen op je tablet? | KnowledgeManagement | Scoop.it

Kenniswerkers moeten meestal de evolutie in hun kennisdomein opvolgen. Vandaag betekent dat vaak het opvolgen van Blogs (zoals deze :), twitterberichten met hun hyperlinks, LinkedIn...

Tablets, met vandaag nog steeds de iPad voorop, zijn daar ideaal voor omdat ze een als het ware een krant op maat maken voor je.

Maar er is meer nodig dan de krant lezen. Je moet ook nog kunnen:

aangeven dat je zaken gelezen hebt, en niet meer opnieuw hoeft te bekijkenaangeven dat je iets later wil lezeninteressante zaken bewaren

Hierbij geef ik de apps die ik daar graag voor gebruik: Feedly, Flipboard, Pocket enEvernote.

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Knowledge management and traditional evaluations - benefitting from both efforts part 1

Knowledge management and traditional evaluations - benefitting from both efforts part 1 | KnowledgeManagement | Scoop.it

This morning I’ll be presenting at a panel discussion at the UN Evaluation Group Annual Meeting  - Evaluation Peer Exchange on “Knowledge Management and Evaluation”. I’m writing up this session as two blogs posts – this one which contains my talking points which I’m putting live at the same time as the session, and part 2 which will be my reflections on the session as a whole including the other presentations and the audience discussion.

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KM and CRM: Is the line blurring?

KM and CRM: Is the line blurring? | KnowledgeManagement | Scoop.it

Oracle is one of the world's leading enterprise software vendors. Its data management system is ubiquitous in organizations worldwide. Its acquisition of InQuira, RightNow and Endeca, all in 2011, significantly expanded the Oracle footprint in information access.

After Oracle bought InQuira, I read an article about whether the deal cast a cloud on the future of knowledge management and if KM might become part of   customer relationship management (CRM).

 

The blurring of CRM with knowledge management has begun in earnest. Companies once content to license search systems likeCoveo and ISYS Search Software (now a unit of Lexmark) have moved into customer support service businesses.

On the other hand, the number of technologies that are required to perform customer support in a cross-channel environment, often via cloud solutions, is remarkable. CRM and KM today require search, workflow, analytics, content management and semantic functions. In short, CRM and KM seem to be increasingly similar. In organizations that depend on customer service for sales and leads, CRM is knowledge management.

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How to Use WordPress for Document Management or File Management

How to Use WordPress for Document Management or File Management | KnowledgeManagement | Scoop.it

From a simple blogging platform, WordPress has evolved into a powerful CMS tool that people are using in their own unique ways. Previously, we showed you how to do collaborative editing in WordPress. In this article we will show you how to use WordPress as a document management system. The goal is to use WordPress as a collaboration platform, allowing teams to work on documents at the same time and handling file management, workflow, and file hosting.

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Worth checking out, as I do love the simplicity and versatilty of WordPress, but lacked the document management side...

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Loose hierarchies for knowledge management | Harold Jarche

Loose hierarchies for knowledge management | Harold Jarche | KnowledgeManagement | Scoop.it

Knowledge-sharing practices are highly contextual. I have seen this with clients in multiple locations, across national borders. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. A 2011 study concluded that even in the same company, knowledge management practices are different (note that the authors define Baas shared context in motion).

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Learning from failure is not the same as learning from mistakes.

Learning from failure is not the same as learning from mistakes. | KnowledgeManagement | Scoop.it

According to Oxford Dictionaries Online, a Mistake is an act or judgement that is misguided or wrong, while a Failure is a lack of success.

So I could Fail at something, without it being a Mistake (lets call that a Non-Mistake Failure, or an NMF). I could try something that was a stretch or a gamble, and that turned out to be impossible. I could try something unknown, and fail to succeed, but without making an error in judgement, or doing anything wrong. Edison famously had a whole string of failures before inventing the light bulb, but none of them were mistakes; they were all part of a process of enlightened trial, failure and (ultimately) success.

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Resilience, the future of Knowledge Management?

Resilience, the future of Knowledge Management? | KnowledgeManagement | Scoop.it
Resilience and Knowledge Management, 12 signifiers for resilience and how Knowledge Management needs to allign with them
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E-vormingswerk weblog | Socius - Steunpunt Sociaal-Cultureel Volwassenenwerk

E-vormingswerk weblog | Socius - Steunpunt Sociaal-Cultureel Volwassenenwerk | KnowledgeManagement | Scoop.it

Op vrijdag 22 maart 2013 vond de jaarlijkse studiedag in het kader van de Digitale Week plaats in het Vlaams parlement. Prof. Jan A.G.M. van Dijk (Universiteit Twente) opende de studiedag met een toelichting van zijn onderzoek omtrent digitale vaardigheden. Zijn conclusie: iedereen is een beetje digitaal ongeletterd.

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There's no point in knowledge if you don't share it: collaboration and generosity in the social age

There's no point in knowledge if you don't share it: collaboration and generosity in the social age | KnowledgeManagement | Scoop.it
What's the point in knowledge if you don't share it? Collaboration and generosity are what drive innovation and engagement and yet organisations are often obsessed with hiding things away, with tuc...
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The Persistence Of Sharing Knowledge

The Persistence Of Sharing Knowledge | KnowledgeManagement | Scoop.it

When we persist in sharing knowledge for social benefit it becomes easier for us to do.  Not that the nature of the knowledge has to be earth-shattering, but it’s the ongoing action of taking steps to contribute to greater knowledge for good that makes the world a better place. Any bit of knowledge shared for social benefit can make a difference.

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How much is knowledge worth?

How much is knowledge worth? | KnowledgeManagement | Scoop.it

People often say "you can't value knowledge" .
In a strict sense, that is probably true, but there is a proxy for the value of knowledge, and that is how much a knowledge worker earns.


The chart to the right is drawn from here, and shows how average UK salaries increase with years of experience. Each year of experience seems to equate roughly to an added £1000 in salary. This "value of experience" is a proxy for the value of knowledge, because experience is where knowledge comes from.

The chart shows average salaries, covering all types of job; not necessarily knowledge workers. The value per year of experience depends on the job, and on the knowledge.

Here are some other numbers

This site suggests that the market value of actuarial knowledge is $7960 per year of experience.This site suggests that the market value of office worker knowledge is $4467 per year of experience.This site suggests that the market value of Information Architecture knowledge is about $6000 per year of experience.

 

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Elevate Employee Onboarding with Knowledge Management

Elevate Employee Onboarding with Knowledge Management | KnowledgeManagement | Scoop.it
Getting new hires into the swing of things efficiently can save you time and money. Learn how a social network helps smooth out the process with knowledge management.
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4 types of KM training your organisation will need

4 types of KM training your organisation will need | KnowledgeManagement | Scoop.it

Introducing a knowledge management framework means introducing a set of roles and accountabilities, new processes, new technologies, and new governance frameworks.

 You can’t just introduce the framework and expect people to “pick it up as they go along”; you need to give them some support, you need to give them some awareness, and in certain cases you need to give them some skills. Here are the four basic Knowledge Management training courses that most organizations will need (we exclude all specific training for the knowledge management implementation team - that is a separate matter). Firstly, you need basic awareness training for all relevant staff.  Secondly, you need a quick awareness overview for the management level. Thirdly, you need knowledge capture and documentation skills training for all those people who will play this role.  Finally, you need skills training for the community of practice leaders and facilitators. 
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Benefits of Document Management Software

Benefits of Document Management Software | KnowledgeManagement | Scoop.it

Document management software is the most reliable as well as the most cost-effective way to store and access digital documents. The program will allow multiple users to access and modify the documents from any location. The idea behinddocument management software was to eliminate paper work. This way companies can store all their electronic document in on program and access it from any where. Allowing more corporations to use at home workers for many data entry or developer jobs.

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Habit Forming

Habit Forming | KnowledgeManagement | Scoop.it

Habits get bad press, as most of what is published focuses on how to get rid of bad habits. Too little attention is paid to the extraordinarily important role habits play in making our lives run more smoothly. Things that become habits are things our minds do with little conscious attention, and as we know froman earlier session, our attention is our most precious commodity. So we want that which makes us productive to become habitual. Indeed, this was part of David Allen’s reasoning behind the creation of his Getting Things Done(GTD) system – to get things off our minds and into a trusted routine, thus freeing the brain for more focused creative productive work.

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Six tips to improve the best free Knowledge Management tool available today

Six tips to improve the best free Knowledge Management tool available today | KnowledgeManagement | Scoop.it

"So, what is the best free Knowledge Management tool?

 

Conversation!

 

Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them."

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Alexandra Lizana's curator insight, May 8, 2013 2:35 AM

It's right, conversation is the best tool!

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Back to Basics - Document Management 101

Back to Basics - Document Management 101 | KnowledgeManagement | Scoop.it

The most common situation we come across is organisations who still rely upon complex, multi-layered folder structures, which can sometimes disappear down as far as 50 levels - into a dark abyss of useless, irretrievable business knowledge. These kind of structures hinder discoverability, and make any kind of version control next to impossible.

A classic example is when a user locates a file, and when trying to open it they receive a message that it is locked by another user. It is (unfortunately) very standard behaviour for the person to then save themselves a copy of the file, rename it and suddenly two versions of the document exist. The knock on effect is then felt when a third person goes through the (very painful) search process and, if lucky enough to locate any files with a keyword search, two files now appear with no distinction as to which is current.

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Catalogue of Knowledge Management (KM) and Decision Support (DS) methods, tools and products on Sustainable Land and Water Management (SLM)

Catalogue of Knowledge Management (KM) and Decision Support (DS) methods, tools and products on Sustainable Land and Water Management (SLM) | KnowledgeManagement | Scoop.it
This catalogue was prepared in the context of the User Needs Survey on Sustainable Land and Water Management (SLM) launched in March 2013.
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Convenience of electronic document management is driving adoption

Towns across the nation continue to adopt electronic document management solutions to benefit both administrative staff as well as citizens by making information more easily accessible. 

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Four Pillars of Successful Communities of Practice

Four Pillars of Successful Communities of Practice | KnowledgeManagement | Scoop.it
Every so often, it’s good to revisit some of the fundamentals of knowledge management and reflect on their continuing importance to the field.   I've been working with several different groups on C...
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Down to Basics

Down to Basics | KnowledgeManagement | Scoop.it

How do you manage 250,000 employees in 23 countries on six continents working in six industries, all still emerging from the Soviet mould?

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50+ Tools for Web Based Collaboration

The following is a highlight of a competitive analysis I did earlier this year when I was involved in designing software that would allow remote research teams to work together. While software is still a long way from replacing all in-person collaboration it’s becoming easier for remote or mobile workers to stay productive and communicative with their team. Certainly the tools we have available today are a vast improvement over what I used when I first tried telecommuting 12 years ago!
There are many articles out there covering similar if not exactly the same ground. Hopefully you will find some gems in mine.

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How new graduates search for knowledge

How new graduates search for knowledge | KnowledgeManagement | Scoop.it
Here is a really interesting study about the difference between the strategies that new-hires use when seeking for information and knowledge, and the strategies their employers expect them to use.

Via Andreas Kürpig, Dick Cheuk
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Knowledge Management: A Recipe for Success

nnovation has become critical to the survival (never mind growth) prospects of many businesses competing in volatile markets.  The continuous deployment of compelling new products and services through streamlined processes has simply become BAU.  These organisations have to be adept at combining signals from the marketplace with internalknow-how.  In other words, to beat the competition, they have to be good at ‘managing’knowledge. 

Yet despite the large-scale investments made by companies over the last 2 decades, evidence suggests that knowledge management (KM) has failed to live up to expectations.  According to the latest research, the problem lies in the flawed assumption that knowledge can somehow be packaged up and transferred across different parts of an enterprise using information technologies.  Whilst technology certainly plays an important enabling role, KM success demands a framework, aligned with overall business strategy, which also considers process and people-related issues.

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