KnowledgeManagement
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Knowledge management systems and processes – a free virtual ...

Knowledge management systems and processes – a free virtual ... | KnowledgeManagement | Scoop.it
JASIST, the Journal of the American Society for Information Science and Technology, has published a wealth of scholarly papers on knowledge development, knowledge sharing, communities of practice and other knowledge ...
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What’s wrong with Lessons Learned? Part 1.

What’s wrong with Lessons Learned? Part 1. | KnowledgeManagement | Scoop.it
I’m not sure how many parts this series of posts is going to have, but let’s make a start with this one…
 1. Lessons learned is a noun.  Learning is a verb.
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Lesson-learning - a lesson is something you teach

Lesson-learning - a lesson is something you teach | KnowledgeManagement | Scoop.it
Something I often make plain at the start of Lessons learned meetings, is that when identifying and recording lessons, we should think of them, not as something we have learned, but as something we can teach others.
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The Wellspring of Ideas: Tacit Knowledge

The Wellspring of Ideas: Tacit Knowledge | KnowledgeManagement | Scoop.it
Tacit knowledge has emerged as the “holy grail” of sorts, with many organizations (including the World Bank) seeking a way to capture and deliver it.  Tacit knowledge is a difficult concept, which I thought was worth exploring a bit.

Via Karen du Toit
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Karen du Toit's curator insight, July 2, 2013 1:57 AM

Tacit knowledge - one of the cornerstones of Knowledge Management!

Mindy M Walker's curator insight, July 2, 2013 12:45 PM

From the Wold Bank blog, good discussion about tacit knowledge - a topic I 've been trying to wrap my brain around...

Mindy M Walker's comment, July 7, 2013 12:37 PM
@ Ms. du Toit: Agreed!
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Study details the quirky geography of knowledge-sharing

Study details the quirky geography of knowledge-sharing | KnowledgeManagement | Scoop.it
Scholars have long been interested in tracking 'knowledge spillovers,' the way technical and intellectual advances spread among communities of researchers and innovators.
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Knowledge Management, Creativity, and Innovation: Part 1

Knowledge Management, Creativity, and Innovation: Part 1 | KnowledgeManagement | Scoop.it

 know that’s what they’re thinking with the glazed-over look in their eyes as they search around the room to see who else is around that they can talk to.

I’m not going to tell you why you should care; I’m going to tell you why I care.

I like to make connections, meet new people, learn new things and I like to share what I know with others. I like to make my job as easy as possible, and I like to help others do the same thing. I like to learn from my mistakes and not make the same mistakes repeatedly.

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Knoco stories: Knowledge Management - simple concept, why use long words?

Knoco stories: Knowledge Management - simple concept, why use long words? | KnowledgeManagement | Scoop.it

So much of Knowledge Management is about communication; the communication of knowledge, solutions, work-around, tips and hints, the communication of concepts and ideas. Communication to stakeholders is the main thing we do as part of change management. Knowledge Management can be an alien concept to many people, and we need to translate it into simple words.

When this communication takes place through conversation, we tend to use ordinary words, laced with technical terms when needed. But when we write, somehow things don't seem to be so simple. We set aside the short and simple words,  reach for the fancy phrases and the longest words we know, and we perpetrate polysyllabic obfuscation.

jeroen thibaut's insight:

So much of Knowledge Management is about communication; the communication of knowledge, solutions, work-around, tips and hints, the communication of concepts and ideas. Communication to stakeholders is the main thing we do as part of change management. Knowledge Management can be an alien concept to many people, and we need to translate it into simple words.

When this communication takes place through conversation, we tend to use ordinary words, laced with technical terms when needed. But when we write, somehow things don't seem to be so simple. We set aside the short and simple words,  reach for the fancy phrases and the longest words we know, and we perpetrate polysyllabic obfuscation.

Read more: Knoco stories: Knowledge Management - simple concept, why use long words? http://www.nickmilton.com/2013/07/knowledge-management-simple-concept-why.html#ixzz2Z5tHBKfM

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The Do’s And Don’ts Of Digital Document Management Systems (DMS) | SMALL BUSINESS CEO

The Do’s And Don’ts Of Digital Document Management Systems (DMS) | SMALL BUSINESS CEO | KnowledgeManagement | Scoop.it

With flexible working and Bring your own Device (BOYD) policies becoming the norm, it is increasingly difficult for business owners to keep track of one of their most valuable company assets, i.e. their business-related documentation.

If important files, such as client proposals, technical notes or legal NDAs for example, generated on laptops or Tablets belonging to outreach personnel are not backed up, then you could end up losing precious data if they are lost, stolen or tampered with.

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Take Control of your Business with Document Management Systems

Take Control of your Business with Document Management Systems | KnowledgeManagement | Scoop.it

Do you sometimes feel like you’re drowning in paperwork? Are you and your staff wading through an administrative nightmare on a daily basis? Well you’re not alone – amazingly £42.2 million per day is wasted by SMEs searching for documents. Most business owners would see such a misuse of time, money and resources as criminal but many are doing it on a daily basis without even realising. However, there is light at the end of the tunnel to the calmer waters of a streamlined and more efficient business with document management systems. - See more at: http://altodigitalblog.com/print-costs/take-control-of-your-business-with-document-management-systems/#sthash.XCuum5v7.dpuf

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Knoco stories: Knowledge Transfer, seeing is believing

Knoco stories: Knowledge Transfer, seeing is believing | KnowledgeManagement | Scoop.it

I heard a sad but instructive story this week.  The moral of the story is about the credibility of knowledge, and how seeing knowledge for yourself, in context, establishes the necessary credibility for re-use.

This organisation had an effective approach to knowledge sharing.  They would identifying those parts of the business which had knowledge to share (the “supplier” business units), and they would set up knowledge visits from the other business units to come and see for themselves what the supplier business unit had to offer.  The people who came on these learning visits were the operators, the foreman, and the knowledge workers.  They could watch how the supplier business unit did things, they could identify new knowledge and new practices that they could use, and they could see for themselves how things were done.(They could also suggest, and sometimes demonstrate, better practices they used at their own sites, so that knowledge transfer was two-way)
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Knoco stories: A “long knowledge tail” story

Knoco stories: A “long knowledge tail” story | KnowledgeManagement | Scoop.it

I blogged recently about the Long Tail of Knowledge, and how a Community of Practice can find answers and advice from practitioners other than the core group of company experts.

Here is a story from a young man I interviewed many years ago, explaining how, although only a recent graduate, he was able to share results of a study with another business unit, and so help them make the correct decision.

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Quick Guide to Knowledge Management Tool Selection | The ITSM Review

Quick Guide to Knowledge Management Tool Selection | The ITSM Review | KnowledgeManagement | Scoop.it

In this extended article, Barclay Rae provides an independent guide to Knowledge Management and in particular Knowledge Management tool selection.

Knowledge Management can be many things – from simple useable checklists to complex context-sensitive and case-based toolsets.

Some of the most effective knowledge solutions can be very basic, like lists of contact details, account numbers or simple spreadsheets.

The key to success is in getting people to use these sources and continuing to use them (and find them useful).

Good practical design is key to building tools that provide information and knowledge quickly, intuitively and appropriately – and that are regularly and continuously used.

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Putting the Collaborative in Community Development – Electronic Plan Review Breaks Out!

Putting the Collaborative in Community Development – Electronic Plan Review Breaks Out! | KnowledgeManagement | Scoop.it

At the American Planning Association (APA) annual conference, I was reminded of the awesome impact of community planning on the quality of our lives. Our communities are transformed by good planning or hampered by poor planning. The crowds at the APA conference were there to absorb new ideas and share great stories with their peers.

My experiences in planning efforts were dominated by documents, plans, maps, public hearings and comment sessions, planning workshops, meetings, minutes and responses. In short, lots and lots of paper. At times, these documents were archived. But sometimes, they were lost or damaged as they were carried to meeting after meeting. In those days, we had to carry around the documents and physically come together to review and consider possibilities. We also had to invite our communities to meet with us to discuss and prioritize action steps.

Those same activities still characterize the planning and creation of our communities, but they have become principles rather than techniques now that we have great tools like websites, social media, GIS, document management and even electronic plan review. These tools support the process of inviting our colleagues and our constituents into the process and help ensure better input and real-time collaboration. The result? Even better communities.

So how do these tools ensure better communities?

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Knowledge Management and Live Aid - how Sir Bob learned from George Harrison

Knowledge Management and Live Aid - how Sir Bob learned from George Harrison | KnowledgeManagement | Scoop.it
This is not to claim that Live Aid had any big knowledge management program that I am aware of, merely to point out one piece of knowledge sharing which resulted in millions more going to the poor and needy in Ethiopia.
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What’s wrong with Lessons Learned? Part 2.

What’s wrong with Lessons Learned? Part 2. | KnowledgeManagement | Scoop.it
What’s the connection between Madonna, King Solomon and Louis Vuitton?
Tricky one eh?
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Your five first steps towards Knowledge Management success

Your five first steps towards Knowledge Management success | KnowledgeManagement | Scoop.it
At Knoco, we have seen enough Knowledge Management implementation programs by now (dozens, for sure) to know that there a few key steps every organisation needs to take in the beginning.
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The Convergence of Document Management and Records Management Raises Questions That Need Answering

The Convergence of Document Management and Records Management Raises Questions That Need Answering | KnowledgeManagement | Scoop.it

Enterprise content management was born of a desire to integrate disparate systems; and these days that desire can extend to the systems that perform records management(RM) and document management (DM). The convergence of RM and DM is being fueled by some very legitimate wants, needs and desires among corporations. Our task as ECM providers is to meet those business needs and offer insight on just how these two important functions can be more closely aligned.

RM and DM perform some functions unique to each and yet also perform other functions common to both. Both RM and DM must be able to retrieve, view, and print documents or records. But, neither system’s approach completely satisfies the need for full lifecycle management of document-based information. The merging of the functionality of the DM with the requirements of the RM provides for the reuse of electronic information while ensuring the integrity and retention of the electronic records.

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Knowledge Management, Creativity, and Innovation: Part 2

Knowledge Management, Creativity, and Innovation: Part 2 | KnowledgeManagement | Scoop.it

In Part 1 I talked about how important TIME is knowledge creation and reuse, creativity practices that allow us to take knowledge and either transform or apply it in order to create something new. What does it mean to design time for this into our activities?

Well…

Design thinking is characterized by being purposive; human centered; a balance of analytical and creative; uses abductive reasoning, i.e. inference from best available explanation; and iterative, it uses prototyping and play testing to achieve success.

Here’s how these principles are applied in knowledge management:

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Document Management: How is your's working? - Lang Company

Document Management: How is your's working? - Lang Company | KnowledgeManagement | Scoop.it
1) Manage Your Business, Not Your PaperworkSave time digging through filing cabinets with the instant search and retrieval provided by Document Management software. 

2) Save Additional Costs: Operations and Storage

Document Management software is often initially used to control office administrative processes of human resources, accounting, and operations.

 

3) Streamline Office Coordination: Create Work-flow

Consider the course of documents within your office. Are you constantly hounding down managers for order approvals? Are forms often misplaced or forgotten? 

 

4) Follow Security and Compliance Measures

Do you have strategies in place to protect confidential documentation from unauthorized changes or disaster? A Document Management solution gives the ability to back up your records automatically to an off-site location.

 

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Recommendations for a Document Management System

Recommendations for a Document Management System | KnowledgeManagement | Scoop.it

To institute the use of a document management system (DMS), you have to understand a little about the benefits and features of this file technology. This kind of file system, which is used to store electronic data, is an integral component of an organization’s enterprise content management (ECM) system.

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‘Open Access: a new dawn for knowledge management’: Interview with Ellen Tise, KM Keynote Speaker « IFLA KM: The Voice of Global KM

‘Open Access: a new dawn for knowledge management’: Interview with Ellen Tise, KM Keynote Speaker « IFLA KM: The Voice of Global KM | KnowledgeManagement | Scoop.it
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Met andere organisaties leren en innoveren via Communities (Steven Warmoes - Blog Kennismanagement)

Met andere organisaties leren en innoveren via Communities (Steven Warmoes - Blog Kennismanagement) | KnowledgeManagement | Scoop.it

Om als bedrijf niet alleen te overleven, maar om te bloeien en te groeien moet je iets hebben dat een ander niet heeft. En blijven hebben. Continu verbeteren en innoveren is dus essentieel. Jezelf opsluiten omdat je denkt dat anderen met je ideeën zouden gaan lopen sluit je zelf precies af van goede ideeën. Samen leren met andere organisaties die elk op hun manier uniek proberen te zijn in je ecosysteem is een veel duurzamere strategie. Communities van bedrijven en (wetenschappelijke) kenniscentra zijn een duurzaam weefstel voor continue innovatie.

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New Document Management Features: Files Meet Folders

New Document Management Features: Files Meet Folders | KnowledgeManagement | Scoop.it

As our document management features expand, more clients are putting more documents into ThoughtFarmer. (See Document Preview, a Dropbox Alternative andDuplicate for examples of recent document management enhancements in ThoughtFarmer.) Once you’re managing thousands of files in ThoughtFarmer, you start to see the need for our newest document management feature: folders.

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Knoco stories: Finding Knowledge better, or finding better Knowledge?

Knoco stories: Finding Knowledge better, or finding better Knowledge? | KnowledgeManagement | Scoop.it

There are two ways in which Knowledge Management can add value to an organisation, and we can look at them in this way

Finding Knowledge BetterFinding Better KnowledgeThe first approach focuses on better content management, tagging, taxonomy, portal structure, effective search, semantic search, RSS and so on. The intent is "documented knowledge at your fingertips", and the result is faster access to documents and documented knowledge.

 

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Decision-making and Knowledge Management creates versatile professional individuals

Decision-making and Knowledge Management creates versatile professional individuals | KnowledgeManagement | Scoop.it

Decision-making and Knowledge Management. This is the new name of the Stellenbosch University (SU) degree course that until recently was known as Value and Policy Studies.

The BA degree in Value and Policy Studies produced its first students in 1996. It was a particularly successful course that attracted a great deal of interest, especially from leaders in the business world.

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