"It’s rather interesting to hear from the same company that 1) their situation is unique, and 2) they are looking for examples of best practices in their industry. If they are so darned unique, why aren’t they developing their own emergent practices?
The major problem with any best practice is that it was proven to work for someone else. All best practice case studies should have a warning label attached: Tacit Knowledge Not Included. Tacit knowledge is one of the few things that cannot be copied, and what makes creative, non-standardized work so valuable."