KnowledgeManagement
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How Do I Know YOU Did That Already? Lessons in Knowledge Management - Business 2 Community

How Do I Know YOU Did That Already? Lessons in Knowledge Management - Business 2 Community | KnowledgeManagement | Scoop.it
How Do I Know YOU Did That Already? Lessons in Knowledge Management
Business 2 Community
Knowledge management is hard, and we know by now that we cannot rely on people alone.
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KnowledgeManagement
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Kennismanagement voortaan verplicht voor ISO 9001 !

Kennismanagement voortaan verplicht voor ISO 9001 ! | KnowledgeManagement | Scoop.it
Dat kennis een kritische succesfactor is hoeft geen betoog. Kennis laat toe een vraag om te zetten in een antwoord, en veel meer ! De nieuwe ISO 9001:2015 standaard erkent dit, en vraagt expliciet aandacht te besteden aan kennis (7.1.6.)....
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Knowledge Management: Why Microsoft Word is a poor medium for Procedures (Part 3)

Knowledge Management: Why Microsoft Word is a poor medium for Procedures (Part 3) | KnowledgeManagement | Scoop.it
#3 Argument: Measurement As explained in Parts 1 and 2, Microsoft Word is not suitable for the procedural Codification (logic and narrative) and Interaction of Choices, Pathways and Outcomes.
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Retooling Knowledge Management for the Digital Age

Retooling Knowledge Management for the Digital Age | KnowledgeManagement | Scoop.it
In recent years, a study from the University of Southern California found that people are able to store at least 295 exabytes of information—a number with 20 zeroes in it.
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learn like an artist

learn like an artist | KnowledgeManagement | Scoop.it
How do gamers learn? They try things out and usually fail: lots of times. They learn from these mistakes and look for patterns. If they get stuck, they check out what others have shared, in online forums.
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The Downfalls of Poor Knowledge Management

The Downfalls of Poor Knowledge Management | KnowledgeManagement | Scoop.it
Knowledge management tools have existed for quite some time. From the simple act of documentation, to indexed systems and databases, we’ve created more and more way
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The DIKW model for Knowledge Management - The ITSM Review

The DIKW model for Knowledge Management - The ITSM Review | KnowledgeManagement | Scoop.it
Following on from last week’s article about the advantages of Knowledge Management and how to get started, let’s look at the process in more detail.
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Infographic: 3 Ways Knowledge Management Can Improve the Customer Experience - RightAnswers

Infographic: 3 Ways Knowledge Management Can Improve the Customer Experience - RightAnswers | KnowledgeManagement | Scoop.it
Find out about knowledge management tools that improve the customer experience through better knowledge creation and maintenance. See the infographic!
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From asking, “why you need Knowledge Management” to an award winning program in 4 years

From asking, “why you need Knowledge Management” to an award winning program in 4 years | KnowledgeManagement | Scoop.it
From asking, "why you need Knowledge Management" to an award winning program in 4 years In 2012 we embarked on a Knowledge Management project with Indiana CPA Society (INCPAS).
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4 tips for getting started with knowledge management

4 tips for getting started with knowledge management | KnowledgeManagement | Scoop.it
Four high-level tips designed to point you in the right direction as you get started with knowledge management and build a knowledge base.
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How Employee Learning Impacts the Organization

How Employee Learning Impacts the Organization | KnowledgeManagement | Scoop.it
Wharton's Aline Gatignon examines organizational learning and how both employees and managers can smooth the transitions that come with intellectual growth.
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Components of a knowledge management system

Components of a knowledge management system | KnowledgeManagement | Scoop.it
In a knowledge management system (KMS), the subject being managed is the social and human capital of people associated with the organisation.
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3 Proven Techniques to Find Content Worth Sharing

3 Proven Techniques to Find Content Worth Sharing | KnowledgeManagement | Scoop.it
It’s difficult to find content because there are so many posts on the web, and posting something that is already out there will not interest the readers.
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Knowledge management and CRM: a relationship meant to last?

Knowledge management and CRM: a relationship meant to last? | KnowledgeManagement | Scoop.it
Applying knowledge management within customer relationship management (CRM) has been common in help desk industry as client representatives are increasingly challenged by the ability to access and …
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Knowledge Management: Why Microsoft Word is a poor medium for Procedures (Part 1)

#1 Argument: Codification Most procedures include choices, whereby each option leads to a different pathway and outcome. When a procedure involves multiple levels of choices it becomes a geometric progression (also called geometric series).
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Content Management Systems Vs. Document Management Systems

Content Management Systems Vs. Document Management Systems | KnowledgeManagement | Scoop.it
In this article we will be examining the two most common terms mentioned in the realm of digital information management; Document Management Systems (DMS) and Content Management Systems (CMS).
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Four tasks for a KM team

Four tasks for a KM team | KnowledgeManagement | Scoop.it
Using this Boston Square as a guide, we can recognise four main activities which need to be supported in Knowledge Management.
I presented this Boston Square a couple of weeks ago, talking about four archetypes in KM.
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Exact role of Knowledge Manager

Exact role of Knowledge Manager | KnowledgeManagement | Scoop.it
I would like to know what exactly is the role of knowledge manager and how one can enhance oneself to be effective knowledge manager
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Decoupling the knowledge and the knowledge holder

Decoupling the knowledge and the knowledge holder | KnowledgeManagement | Scoop.it
The traditional Human Resources model of Knowledge is that knowledge is a human asset held by individuals, and that to bring knowledge to bear on decision, you need to have a knowledgeable individual in the decision making role.
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Putting the Knowledge in Knowledge Bases | KMInstitute | Knowledge Management - Insights from KM Institute

Putting the Knowledge in Knowledge Bases | KMInstitute | Knowledge Management - Insights from KM Institute | KnowledgeManagement | Scoop.it
| Knowledge Management - Insights from KM Institute
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What is knowledge management?

What is knowledge management? | KnowledgeManagement | Scoop.it
RealKM asked the actKM Forum the following question: If someone came to you and said “I don’t know the first thing about what KM is, but I want to learn more about it – where should I start?
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4 Tips for Building an Effective Knowledge Management Program

4 Tips for Building an Effective Knowledge Management Program | KnowledgeManagement | Scoop.it
As customers become more adept at solving smaller issues through self-service channels, the problems that they contact companies for are becoming more complex.
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Document Management for SharePoint and Office 365

Document Management for SharePoint and Office 365 | KnowledgeManagement | Scoop.it
MacroView DMF enables document management solutions on SharePoint and Office 365 that are intuitive to use, high functionality and readily customized.
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PKM – Personal [Professional] Knowledge Management

PKM – Personal [Professional] Knowledge Management | KnowledgeManagement | Scoop.it
. . How-To Manage The Mass Of Information WE Encounter Each Day?
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Personal Knowledge Management: From you to the enterprise

Personal Knowledge Management: From you to the enterprise | KnowledgeManagement | Scoop.it
What is Personal Knowledge Management (PKM) in the enterprise, and how to take PKM to Team Knowledge Management (TKM) and Enterprise Knowledge Management (EKM)?
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