Beyond KM
Follow
Find
9.6K views | +0 today
Beyond KM
The road to knowledge is via conversations, connections and relationships. A curated magazine focusing on knowledge networking, sharing and collaboration.
Curated by Brad Abbott
Your new post is loading...
Your new post is loading...
Scooped by Brad Abbott
Scoop.it!

Getting the best out of tacit knowledge – Part 2 – Focus on the people | Innerteams

Getting the best out of tacit knowledge – Part 2 – Focus on the people | Innerteams | Beyond KM | Scoop.it

"In our previous blog Getting the best out of tacit knowledge – Part 1 – Understanding what it is, we took a look at the different forms of information and paid particular attention to how tacit knowledge is derived and what its sources are.

 

Now that we have identified tacit knowledge as being information which is drawn from personal experiences, cultures and biases and thereby affecting us personally we need to look at the practical methods of this within the work place."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

The collaboration field needs to cooperate

The collaboration field needs to cooperate | Beyond KM | Scoop.it

"Training, HR, OD, KM, IT, etc. use different models, speak different languages and go to separate conferences. However, they’re all in the business of collaboration. They just don’t do it with each other. Given the imperatives for continuous growth today, these disciplines need to give serious consideration to recombining their organizational DNA.

 

I believe that a wide range of disciplinary silos can be incorporated into one support function. Professionals could have a variety of roles, depending on organizational needs, but all have to be focused on the organization and its environment. Separate departments create tribes and internal cultures that may be at cross-purposes with other departments or the overall organization. With hyper-linked information and access to expertise, not only are internal departments of less value, they could subvert the organization’s future by not responding quickly and appropriately."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Unlocking Tacit Knowledge with Social Networking

Unlocking Tacit Knowledge with Social Networking | Beyond KM | Scoop.it

"Social networking is fast becoming the business world's answer to unlocking tacit knowledge hidden within the workforce. Powerful online tools — including mobile communications, smart phones, unstructured information and high-speed Internet — have created a myriad of ways to disseminate information. Companies large and small are trying to keep up with the massive amounts of information generated by their workforce and its interactions with clients, customers and other stakeholders.

 

In this article, PwC Canada's director of emerging technologies Dr. David Jacobson discusses how tacit knowledge can be unleashed and shared as never before by connecting people ubiquitously through social networking and its closely related partner, collaboration. He also provides a number of helpful hints for choosing a social networking tool to tease out and apply tacit knowledge."

 

Download article@:

 

http://www.pwc.com/ca/en/emerging-company/publications/tacit-knowledge-social-networking-2009-11-en.pdf

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

KM Australia

KM Australia | Beyond KM | Scoop.it

"Live Video of the Alan Thomson, the Global Knowledge Manager of Production Services Network (Scotland) talking at KM Australia 2011
Networking as 'The way we do business around here'- a Production Services Network case study:

 

Key Foci:
»» Infusing a knowledge sharing culture in a globally expanding organisation
»» Achieving a networking culture where people share as part of normal business
»» Issues of mutual trust, personal awareness of skills and resource investments
»» Examples of where PSN clients have benefited from such networking

 

Alans presentation is split into 4 parts:
http://www.youtube.com/playlist?list=PL613EBF3735472315"

 

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Wiki where you work? | Science Codex

"Do corporate wikis work? Two University of Alberta researchers say they can, providing they fit the corporation's culture and provide for the needs and interests of their users and editors.

 

PhD candidate Lisa Yeo and Ofer Arazy, an assistant professor in the Alberta School of Business, say that using wikis as a form of corporate knowledge management can be beneficial. However, some concessions need to be made in terms of how wiki "knowledge" is posted to support people's needs for recognition with their company. If companies want their wiki to work, it cannot be held to rigid corporate constraints on knowledge sharing and management.

Yeo and Arazy based their findings on recent research conducted while studying and working with project teams at a major technology corporation."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Creating a Knowledge Sharing Culture by David Gurteen (Gurteen Knowledge)

Creating a Knowledge Sharing Culture by David Gurteen (Gurteen Knowledge) | Beyond KM | Scoop.it

"It is often said that it is essential to create a "Knowledge Sharing Culture" as part of a Knowledge Management initiative. An isolated knowledge management programme looked after by a privileged few is a paradox in itself and will not survive for long. Only effective collaboration and communication which spans across the whole company structure will give knowledge management the boost it really needs. In order to enrich a company’s current culture David Gurteen believes that change must start at the individual. Every employee has a sphere of influence along with their own individual knowledge, and this is where he believes a knowledge sharing culture can begin."

more...
No comment yet.
Rescooped by Brad Abbott from KM Insights
Scoop.it!

Successful Knowledge Management Storytelling at Fluor - Jeff Hester

Successful Knowledge Management Storytelling at Fluor - Jeff Hester | Beyond KM | Scoop.it

"Before we developed written languages, storytelling allowed us to pass down our history and knowledge from one generation to the next. Even today, storytelling remains a powerful medium. A well-told story with a meaningful message is easier to remember, internalize and share.


Earlier today I chatted with fellow knowledge management (KM) colleagues at KMers.org on the subject of corporate storytelling and knowledge management, and I promised to share my storytelling story.


Via Gregg Morris, Julien Duprat, Dick Cheuk
more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

You can’t create a craft by committee - Cognitive Edge Network Blog

You can’t create a craft by committee - Cognitive Edge Network Blog | Beyond KM | Scoop.it

"From time to time in knowledge management circles the cry of standardisation is raised. It's just happened again with a new KM Linked In Group with the banner ...accreditation association delegated to make decisions by the global KM community.

 

A brief investigation indicates its a variant on three men and a dog, or in this case two men seeking jobs, a woman and a cat. When challenged on the pretentiousness of the title they say its just aspirational. Since inviting people in, they have managed to alienate the three people with experience who provided advice (yes I was one, and I tried and it was and is trying) by not bothering to listen and responding with platitudes or insults.

 

The initiative is not going to get to its desired goal as the idea is flawed and currently there is no gravitas or wisdom being shown by its visible leadership, but more on that tomorrow. For the moment the issue raised is more important.

 

That issue is one of quality assurance and professionalism in an emergent discipline."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

The great debate – tacit knowledge and collaborative technologies ...

"I have been looking at the program for the upcoming KM Australia Congress in Sydney on 24-25 July with a strong degree of longing. At this stage, my employer doesn’t look like sending me to this conference so I am very disappointed in not being able to attend.

 

However, I was particularly taken with the proposed debate on Day 2 – making tacit knowledge explicit with collaborative technologies. There are two debaters on both sides. I personally know one from each side – James Dellow (on the yes team) and Shawn Callahan (on the no team). The debate is worthy of some pre-congress discussion because it is a key knowledge management problem – can tacit knowledge ever become explicit?

 

I always remember Dave Snowden saying that we always know more than what we can write, we know even more than that when we speak, but we know even more than all of that inside our own heads – tacit knowledge. It is an interesting point to make in the context of how we might look at the tacit knowledge-explicit knowledge conundrum within knowledge management."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Ten Things You Need To Know About Managing Knowledge - Forbes

Ten Things You Need To Know About Managing Knowledge - Forbes | Beyond KM | Scoop.it

" - A little learning is a dangerous thing;
drink deep, or taste not the Pierian spring -

Alexander Pope

 

How does an organization decide what to spend on knowledge? What is the value of investments in R&D or knowledge management? What can an organization do to improve the effectiveness of these investments? Finding answers to these questions isn’t easy because the amount of spending on knowledge typically doesn’t correlate with results."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

conversation matters: A Knowledge Management Strategy for Non-Profits Working in Developing Countries

conversation matters: A Knowledge Management Strategy for Non-Profits Working in Developing Countries | Beyond KM | Scoop.it

"I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries.

 

In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

 

Many of the Aid Organizations interviewed provided some form of healthcare aid (reducing mother and child mortality, AIDS/HIV) however several provided aid in a different area such as micro financing, agriculture, or environment. For convenience, in this article I will refer to the local workers who deliver the service to recipients as “care givers” regardless of the type of aid provided, and refer to those who support the care givers through training, technical assistance, coaching, and mentoring as “aid workers.”

more...
No comment yet.
Rescooped by Brad Abbott from Knowledge Management
Scoop.it!

What a Fine Mess Knowledge Has Become

What a Fine Mess Knowledge Has Become | Beyond KM | Scoop.it

“Knowledge is in crisis,” David Weinberger told a crowd at the Goethe Institut Los Angeles. “We can look at any of the most secure, visible incarnations of knowledge in our culture, and, very likely, that incarnation is trembling, it’s falling over, it’s shattering, it’s not in good shape.

 

The Encyclopedia Britannica has gone out of print; no one knows what a newspaper will look like 10 years from now; and the library’s future is just as uncertain.

 

But this isn’t a crisis we have to fear. Rather, it’s a really rapid—even exciting—change, said Weinberger, who gathered his thoughts in a new book called Too Big to Know: Rethinking Knowledge Now That the Facts Aren’t the Facts, Experts Are Everywhere, and the Smartest Person in the Room Is the Room."


Via John Hovell
more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Doing by Learning

Doing by Learning | Beyond KM | Scoop.it

"There’s always been a close association between the concept of learning and that of doing. It is reasonable to suppose that there’s been a similar close association between the concept of doing and that of working, even though there is occasional evidence to the contrary.

 

Life used to be so simple. People learnt their trades, usually as apprentices to those who’d mastered some particular skill or skills, and then went off to apply what they’d learnt, to ply their trade. As apprentices, they learnt in a number of ways: they received instruction; they observed; they imitated; they practised; they received feedback; they improved. They learnt. And by learning they achieved mastery in a skill or set of skills."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Getting the best out of tacit knowledge – Part 1 – Understanding what it is. | Innerteams

Getting the best out of tacit knowledge – Part 1 – Understanding what it is. | Innerteams | Beyond KM | Scoop.it

"Information resides all around us. If required we can choose to receive information 24 hours a day. Switch on the television, radio, computer or your smartphone and a storage of information will be brought to you on demand. This type of information is explicit. In other words this is information that has in some way been extracted, documented and registered most often in digital form. It’s easy to share and pass on but not all information is explicit.

 

What about the information which resides in our heads and is gathered and based on experiences? Perhaps this information has even more value and if so how can we extract the knowledge in our minds and share with others? This is what we call tacit knowledge."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Knowledge Transfer Blog: 7 Behaviors of a KT Process Owner | The ...

Knowledge Transfer Blog: 7 Behaviors of a KT Process Owner | The ... | Beyond KM | Scoop.it
A crucial role on any successful knowledge transfer team is the process owner. Knowledge transfer expert Steve Trautman lists top tasks for persons in this role.

 

"Successful knowledge transfer in business is not difficult, but it takes a structured process and following through on clearly defined roles within your workforce or team. In last week’s blog post we looked at the most important tasks of one of those roles—the direct manager—a person with the managerial power to hold employees accountable to their knowledge transfer-related responsibilities (e.g. mentoring, apprenticing, reporting). This week we focus on the role that is the glue which holds a knowledge transfer project together and keeps it progressing—the knowledge transfer process owner."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Once upon a time tacit knowledge, innovation and context

Once upon a time tacit knowledge, innovation and context | Beyond KM | Scoop.it

"One of the most fun and effective ways, to transfer tacit knowledge, is storytelling. The emotional charge contained in the stories causes the message to be integrated faster and deeper.

 

....

 

I think the trick is having the right stories and knowing when to use them to illuminate or contextualize advice. Stories that are quick and illustriative without sounding preachy. The trick is also having the right forum to tell the stories in, because part of the value of the stories is the fact that they really are personal."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

Chris Collison - Knowledge Management and Lessons Learned

"Chris Collison speaking at Henley Business School's Knowledge management Forum on the subject of "Lessons Learned". Chris explores some of the myths and realities of how organisations do (and don't) learn, and challenges Knowledge Management practitioners to play a more proactive role in Organisational Learning."

 

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

The social economy: Unlocking value and productivity through social technologies | McKinsey Global Institute | Technology & Innovation | McKinsey & Company

The social economy: Unlocking value and productivity through social technologies | McKinsey Global Institute | Technology & Innovation | McKinsey & Company | Beyond KM | Scoop.it

A McKinsey & Company Technology & Innovation article:

 

"In a few short years, social technologies have given social interactions the speed and scale of the Internet. Whether discussing consumer products or organizing political movements, people around the world constantly use social-media platforms to seek and share information. Companies use them to reach consumers in new ways too; by tapping into these conversations, organizations can generate richer insights and create precisely targeted messages and offers. ...."

more...
No comment yet.
Rescooped by Brad Abbott from KM Insights
Scoop.it!

The days of knowledge management are over. We need knowledge architects

The days of knowledge management are over. We need knowledge architects | Beyond KM | Scoop.it

" If you want to find one of the most vague, misunderstood, but critical roles in an enterprise it’s probably in a division called “knowledge management.” There’s a good chance that it’s not actually called that for fear of reprival. Fate wasn’t kind – and for that matter those pursuing the early stages of KM didn’t have it right. Organizations spent a large part of the new millennium investing in large toolsets, people, and infrastructure that largely became obsolete with the surge of web 2.0. Britannica vs Wikipedia… we know how that story went.

 

At the same time, it doesn’t take much of a leap of logic to connect the needs (and promises) of Knowledge Management with the reemergence of a world focused on “social business”, both in and out of the enterprise. Call it Enterprise 2.0, Social Business, or Knowledge Management, it’s all fundamentally the same thing – organizing knowledge and data in a way that’s most useful to those that want it and those that have it… simultaneously."


Via Dick Cheuk
more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

He who works with his hands and his head is a craftsman - Cognitive Edge Network Blog

He who works with his hands and his head is a craftsman - Cognitive Edge Network Blog | Beyond KM | Scoop.it

"The picture is of a medieval baker and his apprentice, a choice that will have a poignancy for veterans of knowledge management, especially those of us who really don't by the electronic bread maker idea. That concept from Nonaka, like too much of KM ignores the social context of buying bread. That triggers memories of cycling down a country lane early in the morning to the holiday gîte with a couple of ficelle sticks and a bag of pain au chocolate that you were told not to get, but you know will all be consumed in minutes.

 

Memories aside, its time to get back to my post of yesterday and talk about the issue of standardisation, accreditation and professionalism. I'm doing this is part with the whole Agile/Lean/Kanban/Scrum community in mind as well as the knowledge management community whose latest attempt in this area triggered me to write this two part mini-essay.

 

I actually think its too late for KM by the way, the time was years ago and the field is now a subset of IT, but I will finish off with some suggestions there. For Agile the movement is new, but it is starting to fragment. It faces a fundamental need to find ways to be seen by strategy and business operations as something more than a better way to meet their requirements. Creating something in the early stages of a movements life cycle is a lot easier than at its end."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

The Borg have arrived! International Knowledge Management Standards and Accreditation Association

The Borg have arrived! International Knowledge Management Standards and Accreditation Association | Beyond KM | Scoop.it

"Another week and another surprise in the KM world. A new self-proclaimed world licensing and accreditation body have announced themselves, the International Knowledge Management Standards & Accreditation Association.

 

They are based out of the United States and have unveiled themselves in order to “make it more clear that this is not another competing KM group, but a consolidation of all KM groups as far as Standards & Accreditation are concerned”. Wow! I had no idea. There go all my years of research.

None of the Higher Education Institutions in the UK or EU, that I work with, were asked to contribute or consolidate and therefore I assume that our work is inconsequential. Out of nowhere comes a group that is going to govern our field, license us to practice and accredit us as Knowledge Managers (after all, I am a practitioner first and an academic second)."

more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

KM Buffoonery

KM Buffoonery | Beyond KM | Scoop.it

"Dave Snowden pointed out this absurd knowledge management (KM) Group on LinkedIn -- International Knowledge Management Standards and Accreditation Association or the ‘IKMSAA.’

We swear we are not making this up. It really exists! It joins the hundreds and hundreds of other KM groups on LinkedIn. It’s a real doozy! Been skimming the IKMSAA idiocy this morning. It is downright hilarious and quite pathetic.

 

Here is a remark from Matthew Loxton, the apparent purveyor of the KM nonsense.

"The fact is that KM certification, training, and job descriptions are undergoing fragmentation, and I would very much like to splice that live end before it unravels and turns what was a useful rope into just a pile of threads."

 

WTF? This is identical to the first dopey efforts for KM certification back in the mid-nineties. How many times are we going to go through this utter farce? The IKMSAA is painful, degenerate nonsense. Job descriptions? Really?"

more...
No comment yet.
Rescooped by Brad Abbott from Corporate Knowledge
Scoop.it!

The knowledge that Knowledge Management forgot

The knowledge that Knowledge Management forgot | Beyond KM | Scoop.it

Traditionally, the benefits of corporate Knowledge Management have had something in common with the Snark of Lewis Carroll. They have been evasive and difficult to describe.

 

There have been endless repositories, taxonomies and similar initiatives undertaken, but something seems always to have been missing. I think it boils down to the concept itself being wrong.

 

Typically, Knowledge Management initiatives spend lots of energy in attempting to identify which knowledge is needed and available, in categorizing it in some kind of taxonomy and in trying to motivate, nag or coerce those who have the knowledge to contribute it. Next comes “knowledge marketing” in trying to make others aware of the knowledge that is available and training or supporting them in how to find it.

 

Wrong, wrong, wrong."


Via Andreas Kürpig
more...
No comment yet.
Rescooped by Brad Abbott from Knowledge Management
Scoop.it!

conversation matters: How to Hold a Retreat or Meeting Where New Thinking Emerges

conversation matters: How to Hold a Retreat or Meeting Where New Thinking Emerges | Beyond KM | Scoop.it

I attended a meeting a number of years ago that has remained in my mind as the ideal meeting where new thinking can emerge. I want to describe that meeting and then tease out the design characteristics that led to such memorable results. "


Via John Hovell
more...
No comment yet.
Scooped by Brad Abbott
Scoop.it!

KT Tools: Innovation to Implementation: A Practical Guide to Knowledge Translation in Health Care

"The Mental Health Commission of Canada’s Knowledge Exchange Centre has just released the KT guide “Innovation to Implementation: A Practical Guide to Knowledge Translation in Health Care”.

 

The I2I is a how-to guide for driving change using knowledge translation (KT) activities. It is built around the concept of innovation: products, actions, services or relationships that have the potential to enhance health outcomes. The guide illustrates how to move from innovation to implementation in a thoughtful manner to achieve the desired outcomes of a project or initiative. The I2I was developed on the basis of research findings and practical experience, through which it became apparent that a wider range of practices, participants, and types of knowledge need to be incorporated into KT activities."

more...
No comment yet.