"Can the training department, or learning & development, directly contribute to innovation, or are they merely bystanders? Enabling the narration of work is one area where they can help.
When it comes down to it, much of learning is conversation. Organizational learning is no longer about courses, which are artifacts of a time when information was scarce and connections were few, because that era is over. Work narration already happens outside the organization, and it’s time to bring it inside."