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Scooped by
Brad Abbott
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"For teams or workgroups to be effective and competitive they must, 1) understand their customers’ requirements and the frequent changes to those requirements, 2) take action and be fully cognizant of the consequences of those actions, both intended and unintended, 3) detect changes both in the internal and external environment, and 4) develop their collective understanding of the complexities these many factors create"
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Scooped by
Brad Abbott
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"Everyone is talking about the enormous benefits to be had through collaborative working and better employee engagement. At last, you can throw off the shackles of that email inbox and really start to become more productive.
But is this vision we’re being sold by the social technology vendors actually being realised, or is life just a bit more complicated than that? The answer – as usual – lies somewhere in between."
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Scooped by
Brad Abbott
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"Despite the mainstreaming of email and other collaboration technologies in the past decade, senior managers still spend about 23 hours per week in face-to-face meetings (Rogelberg and colleagues, 2007). Seventy-two percent of those managers said they spend more time in meetings than they did five years earlier. The move toward globalization and the reality of geographically separated teams is accelerating the move toward new forms of communication. Recent research has shown that this is beneficial for group task cohesion and performance (Shin & Song, 2011). Will emerging collaboration technologies continue to offer the same benefits?
In this article, I'll review the academic research on the impact of email, instant messaging (IM), and video on business collaboration, and suggest the good and bad things that the use of virtual avatars and social networking might bring. "
Most companies continue to assume that innovation comes from individual genius. But most innovations are created through groups of people working in concert.
Via ThinDifference
"There's a shift happening and its all around us. We may not be a part of that shift yet, but I'm sure each one of us will soon be. We might want to think that technology is changing the way we collaborate and yes that's true! But there's a lot changing in the way we think as well. Managers are starting to think differently, staff definitely has a mind of their own and are more empowered each day and the focus on collaboration is much more than we saw even 3-4 years back. Over the last week, I've been thinking about the nature of this shift and I've tried to distill down this change into four main areas. Let's see how we're changing"
Via Kenneth Mikkelsen
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Scooped by
Brad Abbott
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" Henry Ford once observed, “Anyone who keeps learning stays young.” This is as true for organizations as it is for people. Since we began researching and writing about the challenges nonprofits face to make the most of organizational learning, we have heard from hundreds of social sector leaders on why and how they are circulating knowledge to rejuvenate their organizations and their fields.
In a series of focus groups with nonprofit practitioners1 and foundations, we found that participants were zeroing in on two questions: - What knowledge is useful to capture?
- With whom will we share what we learn? "
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Scooped by
Brad Abbott
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Reblogged from KMbeing: KMb (Knowledge Mobilization) I recently read and enjoyed The Blog of Steve Schwartz: No One Knows What the F*** They’re Doing (or “The 3 Types of Knowledge”). Schwartz humorously states there are 3...
Most corporate discussions about knowledge management (KM) are about databases, software, and IT. One mid-sized law firm I know took a different approach – getting partners to interact over lunch. It was very effective. It turns out the 1-to-1 nature of speed dating is perfect for mega-companies that want to improve KM. That’s the kind of insight Clay Hebert has come up with. I met with him recently in his coffee-shop office so far on the West Side of Manhattan it might as well be in the Hudson. Here are excerpts."
Via Karen du Toit
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Scooped by
Brad Abbott
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"So, what is the best free Knowledge Management tool?
Conversation!
Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them."
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Scooped by
Brad Abbott
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Twelve collaboration principles that successful organizations follow.
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Scooped by
Brad Abbott
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"Knowledge-sharing practices are highly contextual. I have seen this with clients in multiple locations, across national borders. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace."
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Scooped by
Brad Abbott
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Storytellers, the lubricant for knowledge flows - Influence the storyteller and you influence culture
"I have worked on many teams in which we dutifully did our jobs, and the group fulfilled its objectives. And then I have worked on other teams in which everyone energetically collaborated with one another, and the results were spectacular. Not only did we surpass our goals, we also thoroughly enjoyed and benefited from that process as individuals.
In other words, there's a world of difference between merely working together and truly collaborating with one another."
Via Tom Hood
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Scooped by
Brad Abbott
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"“Knowledge can only be volunteered, it can’t be conscripted”.
A quote from the redoubtable Dave Snowden. But is the same true for collaboration? If people are given the right tools and the right environment, will they spontaneously collaborate and share knowledge? Why do some people find it difficult to share and collaborate? Would incentives and rewards make a difference?"
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Scooped by
Brad Abbott
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"I was recently asked to give a talk/presentation on the topic “Personal Knowledge Management”, a topic close to my heart and something that I’ve been practising for more years than I care to remember. It’s also something that I’m happy to evangelise about, and hence I was more than happy to spend a bit of time collating my thoughts and preparing a brief presentation for the audience."
I am constantly reminded of the importance of communicating effectively. And I am repeatedly convinced that a simple message delivered in a simple way is most ("Communicating Knowledge Management (KM) to Busy Lawyers" by @LawyerKM Connections Are the Key… My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections. It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.” I like this approach because it is broad, yet meaningful. It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over. I carry the KM cards with me at work (and elsewhere). When I need to explain KM to someone, I talk about connections. After my elevator speech, I hand them a card as a take-away mnemonic. “Here’s an easy way to remember what we do,” I say, “the KM department’s email address is on the back.” The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention. Lawyers are no strangers to jargon. They know it — and will reject it (and you) — the second they hear it.
Via Karen du Toit
Organizations typically fall into one of five types of categories when it comes to collaboration in the enterprise.
Via Kenneth Mikkelsen
"Collaboration tools enable people to discover and interact with, the content, colleagues and communities, that can help them get their jobs done.
Culture, Technology and Business Practices are evolving to adapt to today’s more social working environment
The first era of enterprise social was about collaborating more effectively by working more transparently and increasing participating via “social software”
With Purposeful Collaboration, “social” is built directly into the tools and business processes people use to get their jobs done"
Via Kenneth Mikkelsen
" Collaboration is the new way to work. Walls are being removed and collaboration points are being designed into workplaces. However, collaboration is not new. It is being revived though. In a new world of extreme connectedness, collaboration is rising as a strategic and practical way to gain competitive advantage.
At the core of collaboration is trust. Trust needs to be evident in the relationships – how work is done, how words are spoken, and how the results are accounted for. Without trust, collaboration falls apart quickly and, sometimes, irreparably."
If collaboration was a natural and thriving endeavour, then it seems unlikely that there would be such a clamour from organisations to do it better.
Via Kenneth Mikkelsen, ThinDifference
Every so often, it’s good to revisit some of the fundamentals of knowledge management and reflect on their continuing importance to the field. I've been working with several different groups on C...
Via Pierre Levy
Every so often, it’s good to revisit some of the fundamentals of knowledge management and reflect on their continuing importance to the field. I've been working with several different groups on C...
Via Pierre Levy
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Scooped by
Brad Abbott
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"In a post on my other blog, I mentioned that in a recent ECM solution for our engineers, “we make it easy for them to share knowledge in addition to data” by nudging their thought process with metadata choices.
In a recent discussion on LinkedIn, someone was commenting that ECM hadn’t been discussed relative to their social communication process, but that Knowledge Management (KM) had been.
This has caused me to wonder: “where is the line between content management and knowledge management?” If this were an equation, I would factor out the term “management” reducing the problem to the difference expressed in the title"
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Scooped by
Brad Abbott
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"Most CIOs raise a flag when it comes to social — and with good reason. They just don’t see the business value in the current slate of social tools — most of which were developed with the consumer in mind, not a secure, compliant, enterprise user-base.
Developing an open-ended social dialog, without permissions, structure and control just doesn’t meet the stated goals and strategies of many enterprises that have spent massive dollars building out comprehensive, yet secure and compliant, collaboration platforms for their organizations."
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Scooped by
Brad Abbott
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"What’s the point in knowledge if you don’t share it?
Collaboration and generosity are what drive innovation and engagement and yet organisations are often obsessed with hiding things away, with tucking their stories out of sight behind paywalls and firewalls, behind layers of impersonal websites and corporate comms that lack content and impact. We sit courses on ‘data protection‘ and ‘data security‘, but never on ‘generosity‘ and ‘collaboration‘."
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