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STEPHEN SENTERFIT | Booz Allen Hamilton - Oil & Gas Monitor

STEPHEN SENTERFIT | Booz Allen Hamilton - Oil & Gas Monitor | Knowledge Management - Insights from KM Institute | Scoop.it
Vice President, Stephen Senterfit, Booz Allen Hamilton Vice President, is based in Houston and leads the firm’s commercial energy business. He has more than 20 years of experience building management consulting and information technology service businesses in the oil and gas, utility and financial services markets. Mr. Senterfit’s energy experience encompasses strategy and operational transformation[Continue Reading]
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KMI Adjunct Instructor, and CKM Grad, Howard Cohen of Booz Allen Hamilton adds his insight: 

 

Booz Allen Hamilton is emerging as a thought leader in Knowledge Continuity and Knowledge Transfer. The use of predictive analysis, data science, reputation and sentiment analysis brings new light and ability to the challenges associated with crew change and workforce management. Booz Allen seeks to identify the best approach in creating the most efficient transitions in order to save on cost, lower risk and create value in a repeatable and measurable process.

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Justifying KM | KMInstitute

Justifying KM | KMInstitute | Knowledge Management - Insights from KM Institute | Scoop.it

During a time of budget cuts you might be called upon to explain why Knowledge Management shouldn’t be axed.  What do you say?

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Rustin Diehl presents a strategy for knowledge managers to justify their programs with management.  Rustin teaches regularly with the KM Institute on topics related to KM and Innovation. 

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Before Knowledge Management and Working Out Loud - The Practice of Civility | KMInstitute

Before Knowledge Management and Working Out Loud - The Practice of Civility | KMInstitute | Knowledge Management - Insights from KM Institute | Scoop.it

by Howard Cohen, CKM

If you ask 100 Knowledge Management experts how to effectively implement and practice KM, you really do get close to 100 different answers.  I believe this is because there isn’t one right answer . . . 

 

read full post here:  http://www.kminstitute.org/blog/knowledge-management-and-working-out-loud-practice-civility

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5 Professional Certifications to Enhance... | News | Beyond.com

5 Professional Certifications to Enhance... | News | Beyond.com | Knowledge Management - Insights from KM Institute | Scoop.it

5 Professional Certifications to Enhance Your Resume

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#1 on the list is "Knowledge Management Certification" - offered by the KM Institute - www.kminstitute.org

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▶ KM Institute Corporate Welcome - YouTube

This short video introduces KM Institute (KMI). Our KM Certification, Specialist and other educational programs are highlighted. Plus, Membership, Partnering...
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Learn more about the KM Institute today!

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5-day CKM - Washington Dulles

5-day CKM - Washington Dulles | Knowledge Management - Insights from KM Institute | Scoop.it
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Summer is a great time to get certified!  Take advantage of our special rates.  Seats available in our July 27-31 class in the Washington, DC area - register today!

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Why Google is Going to Dominate TV Ads | Convince and Convert: Social Media Strategy and Content Marketing Strategy

Why Google is Going to Dominate TV Ads | Convince and Convert: Social Media Strategy and Content Marketing Strategy | Knowledge Management - Insights from KM Institute | Scoop.it
Google is using its Fiber connectivity to fundamentally change the way television ads are bought and sold. This is a game changer over the long haul, says Jay Baer.
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More disruption from Google.

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Customer Relationships - the art of CX

Customer Relationships - the art of CX | Knowledge Management - Insights from KM Institute | Scoop.it
Customer experience (CX) will define business success NOW. Yes, its happening. As Brian Solis pointed out, CX can be defined as the sum of all engagements and interactions a customer has with your business in every step of their journey and lifecycle. Indeed, in a competitive environment, clients are not only looking to get great results. “How” you provide them is what can turn a short term contract into a very prosperous long term relationship. Thing is…are we good at it? its not even a questio
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"New companies are defining CX as their fundamental value.  They are looking at new ways of generating trust and loyalty. . . "

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5-Day CKM - Washington-Dulles

5-Day CKM - Washington-Dulles | Knowledge Management - Insights from KM Institute | Scoop.it
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Join KMI for the Certified Knowledge Manager program - April 13-17.

Early Bird rate extended. Go here for details: http://www.kminstitute.org/5-day-ckm-washington-dulles-1

Complimentary evening tour of DC Monuments with Cherry Blossoms expected at peak bloom. Don't delay, register today!

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EK Named to KMWorld’s 100 Companies That Matter in Knowledge Management

Enterprise Knowledge (EK) is pleased to announce their inclusion in KMWorld’s annual list of 100 Companies That Matter in Knowledge Management.  The list recognizes organizations “leading the way i...
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Zach Wahl, CEO of EK, is a regular instructor for KM Institute, leading our specialty course in Taxonomy Design.  Congratulations, Zach and team, on this honor!

 

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Managing Your Mission-Critical Knowledge

Managing Your Mission-Critical Knowledge | Knowledge Management - Insights from KM Institute | Scoop.it
How to identify, map, and leverage some of your company’s most strategic assets
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Some crucial KM advice from Martin Ihrig and Ian MacMillan on Harvard Business Review.

 

www.kminstitute.org/events-classes

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3 Reasons KM Is Going to Get More Important in 2015

3 Reasons KM Is Going to Get More Important in 2015 | Knowledge Management - Insights from KM Institute | Scoop.it
Why is knowledge management getting more attention, and what developments will 2015 bring to the KM space?
Marie Jeffery's insight:

To keep up with the new developments in KM, be sure to check out KM Institute's training programs.  We are developing several new specialty areas, including Information Architecture, Knowledge Transfer/Continuity, Innovation, Change Management in the context of KM, and Taxonomy Design.

 

Learn more and register here to take advantage of "Early Bird" rates:

 

http://www.kminstitute.org/schedule-eventsclasses

 

 

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Employees are as or More Important Than Customers: Why Ignoring Employee Engagement Hurts Business - Brian Solis

Employees are as or More Important Than Customers: Why Ignoring Employee Engagement Hurts Business - Brian Solis | Knowledge Management - Insights from KM Institute | Scoop.it
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How socially engaged is your organization?

 

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"Big Bang Disruption: Strategy in the Age of Devastating Innovation" - a Book Review

"Big Bang Disruption: Strategy in the Age of Devastating Innovation" - a Book Review | Knowledge Management - Insights from KM Institute | Scoop.it

Organizations wishing to survive and thrive in today’s hypercompetitive markets should learn the lessons in the 2014 book Big Bang Disruption.  As the authors boldly proclaim, “Waiting for the market to take off and hoping to be a fast follower is now a recipe for irrelevance.”
 
Big Bang Disruption shows how innovations released in today's super-connected, cheap and convenient digital business environment can have a sudden and devastating impact on existing businesses and organizations.  The release of cheaper and better Big Bang Disruptions can even sink entire existing industries as “collateral damage.” Citing the sudden demise of Blockbuster Video, Borders Booksellers, Magellan, TomTom, and Garmin, the authors make the case that the destruction of these companies resulted from Big Bang Disruptions issued by the likes of Netflix, Amazon, and Google, among others.

 

Read more here:  http://www.kminstitute.org/big-bang-disruption-strategy-age-devastating-innovation-book-review

 

Marie Jeffery's insight:

Innovation expert, Rustin Diehl, reviews "Big Bang Disruption . . ." and adds his insight to the topic.

 

Rustin teaches regularly with KMI.  Check out www.kminstitute.org/classes-events for the latest schedule.

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Why Your Company Needs a Learning Culture

Why Your Company Needs a Learning Culture | Knowledge Management - Insights from KM Institute | Scoop.it
Building a learning culture is not easy, but it is necessary to close skills gaps and minimize the talent management woes that plague so many organizations.
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Move your organization into the Knowledge Age with training from KM Institute - www.kminstitute.org

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I Went on Vacation, My Luggage Did Not

I Went on Vacation, My Luggage Did Not | Knowledge Management - Insights from KM Institute | Scoop.it

Lessons learned from an unfortunate circumstance . . .

 

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Read the full article here:  http://www.kminstitute.org/i-went-vacation-my-luggage-did-not

 

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Being Social – Knowledge Management and Social Media

Being Social – Knowledge Management and Social Media | Knowledge Management - Insights from KM Institute | Scoop.it

Following is an excerpt from Dr. Anthony J. Rhem's latest book, Knowledge Management in Practice due out at the end of the year.

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Dr. Rhem regularly teaches the KM Institute's Certification course in Information Architecture.  Click here for complete calendar:  www.kminstitute.org/schedule-eventsclasses

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What is a Learning Circle?

What is a Learning Circle? | Knowledge Management - Insights from KM Institute | Scoop.it
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Jane Maliszewski, Coach and Consultant with VAULT Associates, explains the value of creating "Learning Circles" -- a peer coaching method -- in organizations.

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7 Reasons Blended Learning is The Future of Training - Training Station

7 Reasons Blended Learning is The Future of Training - Training Station | Knowledge Management - Insights from KM Institute | Scoop.it
By: Phil Bickerton, @SaxonsLearning What is blended learning? Organizations should consider training solutions for their employees, as it can not only develop important skills, but also help staff to stay motivated, maintain productivity, and achieve business goals, whilst staying ahead of the competition. There are several different forms of training companies should consider before jumping in. …
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KMI is ahead of the curve - offering "blended learning" solutions for the past 10 years.  Check out our courses:  kminstitute.org

 

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Creating an Environment for Housing KM​

Creating an Environment for Housing KM​ | Knowledge Management - Insights from KM Institute | Scoop.it

Whether I am designing a creative protection structure as a lawyer or designing a creative business model in my Innovation Management practice, I have found that getting the environment right really matters.  While Knowledge Management (“KM”) traditionally focuses on the framework of people, culture, process, and technology, in this brief article I hope to show that KM programs would benefit by also considering “environment.”

 

Housing KM in the right environment is essential because KM is so often disruptive and radically transformative to the ordinary course of a business.  APQC’s popular book, “The New Edge in Knowledge Management,” recognizes this fact and strongly emphasizes the importance of environment in KM.  Above and beyond communities of practice, the authors assert that successful KM programs house themselves in environments that include “supportive infrastructure, leadership and management roles, sponsors and stakeholders, a governance model, and funding.” Unfortunately, in some KM programs and much of the current KM literature, governance and environment are underemphasized.
 
KM’s neighboring disciplines of Business Process Management (“BPM”) and Project Management (“PM”) place greater emphasis on environment than KM.  These disciplines both suggest a Center of Excellence (“CoE”) as their proper homes.  BPM and PM also emphasize the “importance of positioning” the CoE with sufficient “autonomy” in self-governance as an essential ingredient to success.*
 
While Business Process Management and Project Management are neighboring disciplines to KM, innovation is the “child” of Knowledge Management.  Ikujiro Nonaka, co-creator of KM’s widely used SECI Model of Knowledge Dimensions, emphasized that “the knowledge creating company’s sole business is continual innovation.” However, advancing beyond the basic KM activities of capturing, storing, and reusing knowledge to realize continual innovation is rare.  Continual innovation requires careful design of a KM environment with sufficient autonomy.*
 
Because of KM’s transformative nature and interconnection with innovation, several innovation management frameworks should be considered when housing KM.  Among the Innovation Management literature on structuring innovation environments, Harvard Professor Clayton Christensen’s model stands out as a good starting point for KM practitioners to consider how to structure KM environments.  As Christensen lays out in his book, “The Innovators Solution,” when structuring an environment for a transformative innovation, one must consider how easily the activities involved fit in with an organization’s existing work and workflows.  In companies where KM is more difficult to implement across organizational boundaries, Christensen’s matrix would suggest that a more autonomous environment is required.
 
Further insight into the concept of structuring KM environments can be gained by considering Dartmouth Professors Vijay Govindarajan and Chris Trimble’s framework for designing innovation environments based on size and scope of the KM project as described in the book “Beyond the Idea.”  The authors offer valuable best practices and lessons learned in structuring innovation environments that are directly applicable to housing KM programs in appropriate environments.
 
A full discussion of the specifications for forming (or reforming) KM environments is beyond the scope of this short blog.  However, it is my hope that KM practitioners will draw helpful analogies from the neighboring disciplines of BPM and PM, as well as from KM’s “child” discipline, Innovation Management.  Whether a KM program is housed in a “KM Center of Excellence (KMCoE), or “Office of Knowledge Management,” KM practitioners, will achieve greater success when the governance and environment for KM is carefully designed.
 
*Additional Resources:
 
For further reading on Business Process Management and Project Managment best practices for structuring environments, refer to “Building Project Management Centers of Excellence” by Dennis Bolles and “The Ultimate Guide to Business Process Management” by Theodore Panagacos.
 
For further reading on KM’s connection to innovation, read “The Knowledge Creating Company” by Ikujiro Nonaka.
 
For further reading on the difficult transition from KM to innovation, see Ch. 10 in “The Complete Guide to Knowledge Management” by Pasher and Ronan.Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts. Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts.

Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts.

When training, Rustin emphasizes models and tools that mobilize and connect knowledge resources in support of strategic innovation objectives.  His education and experience in law, economics, and knowledge management have led him to a systems-oriented approach to innovation.  This approach emphasizes the engagement of cross-functional teams to increase the network effect of an organization’s internal intellectual capital resources.  He is a member of Manifest Advisors, a training and certification firm based in Salt Lake City, with a core focus on innovation, knowledge management, and intellectual capital development training and certifications.

Rustin leads the KM Institute's Certified Knowledge Specialist - Innovation program.  Please see Events Calendar for upcoming dates and registration details.

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Gina Gilbert's curator insight, April 8, 8:37 PM
Discusses the importance of environment and governance for KM. Also includes suggestions for further reading.
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What my newborn son is teaching me about KM

What my newborn son is teaching me about KM | Knowledge Management - Insights from KM Institute | Scoop.it
Why knowledge capture and transfer practices should align with the way people share knowledge in everyday life. My newborn son is the most adorable, precious thing I have ever seen (except for, of course, my daughter). Since every child is unique, as a parent there is always a lot to learn. Thankfully, the community of parents with relevant experience to share is large. It is probably also one of the most vibrant communities of practice in the world, with almost every member more than willing to
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One of the cutest babies we've ever seen!  Plus some really good insights on knowledge sharing . . .enjoy!

 

www.kminstitute.org

 

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The Barbados Advocate - MINDSETS MUST CHANGE

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KM Institute presented a week-long training program to the Government of Barbados.  This engagement is the first in a long-term government-wide transformation effort in which KMI will participate and contribute to further training opportunities.

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The First 100 Days: How Good Was it For You?

The First 100 Days:  How Good Was it For You? | Knowledge Management - Insights from KM Institute | Scoop.it

Try to remember your first few months at the company you now work for or for a company where you worked for a period of time. Like most of us, you would probably have had to endure a series of standardised induction programmes, the content of which you would seldom re-visit and quickly forget. Nothing or very little in those induction courses would have equipped you for the reality of making your way in the company and getting to know the people you really needed or wanted to know.

 

read full post at:  http://www.kminstitute.org/first-100-days-how-good-was-it-you

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Rooven Pakkiri, Consultant and Author of "Decision Sourcing" - gives a practical plan to improve social business.

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New Year's Resolutions - Knowledge Management Edition

New Year's Resolutions - Knowledge Management Edition | Knowledge Management - Insights from KM Institute | Scoop.it
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Happy New Year!  KMI Instructor and Taxonomy expert, Zach Wahl, gives us some practical resolutions of the KM nature.

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What’s Lost When Experts Retire

What’s Lost When Experts Retire | Knowledge Management - Insights from KM Institute | Scoop.it
Certain kinds of knowledge are hard to transfer.

Via Howard Cohen
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