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The importance of managing taxonomies... What is your organization's strategy in managing its various taxonomies?

The importance of managing taxonomies... What is your organization's strategy in managing its various taxonomies? | Knowledge Management - Insights from KM Institute | Scoop.it
A taxonomy is a hierarchical classification or framework for information retrieval. Taxonomies represent an agreed vocabulary of topics arranged around a particular theme.Taxonomies evolve as the business grows, extend as additional technology-related functions are ...
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Join KMI's LinkedIn Group for access to the latest discussions on topics such as this.  www.kminstitute.org

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Why Google is Going to Dominate TV Ads | Convince and Convert: Social Media Strategy and Content Marketing Strategy

Why Google is Going to Dominate TV Ads | Convince and Convert: Social Media Strategy and Content Marketing Strategy | Knowledge Management - Insights from KM Institute | Scoop.it
Google is using its Fiber connectivity to fundamentally change the way television ads are bought and sold. This is a game changer over the long haul, says Jay Baer.
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More disruption from Google.

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Customer Relationships - the art of CX

Customer Relationships - the art of CX | Knowledge Management - Insights from KM Institute | Scoop.it
Customer experience (CX) will define business success NOW. Yes, its happening. As Brian Solis pointed out, CX can be defined as the sum of all engagements and interactions a customer has with your business in every step of their journey and lifecycle. Indeed, in a competitive environment, clients are not only looking to get great results. “How” you provide them is what can turn a short term contract into a very prosperous long term relationship. Thing is…are we good at it? its not even a questio
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"New companies are defining CX as their fundamental value.  They are looking at new ways of generating trust and loyalty. . . "

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5-Day CKM - Washington-Dulles

5-Day CKM - Washington-Dulles | Knowledge Management - Insights from KM Institute | Scoop.it
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Join KMI for the Certified Knowledge Manager program - April 13-17.

Early Bird rate extended. Go here for details: http://www.kminstitute.org/5-day-ckm-washington-dulles-1

Complimentary evening tour of DC Monuments with Cherry Blossoms expected at peak bloom. Don't delay, register today!

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EK Named to KMWorld’s 100 Companies That Matter in Knowledge Management

Enterprise Knowledge (EK) is pleased to announce their inclusion in KMWorld’s annual list of 100 Companies That Matter in Knowledge Management.  The list recognizes organizations “leading the way i...
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Zach Wahl, CEO of EK, is a regular instructor for KM Institute, leading our specialty course in Taxonomy Design.  Congratulations, Zach and team, on this honor!

 

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Managing Your Mission-Critical Knowledge

Managing Your Mission-Critical Knowledge | Knowledge Management - Insights from KM Institute | Scoop.it
How to identify, map, and leverage some of your company’s most strategic assets
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Some crucial KM advice from Martin Ihrig and Ian MacMillan on Harvard Business Review.

 

www.kminstitute.org/events-classes

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3 Reasons KM Is Going to Get More Important in 2015

3 Reasons KM Is Going to Get More Important in 2015 | Knowledge Management - Insights from KM Institute | Scoop.it
Why is knowledge management getting more attention, and what developments will 2015 bring to the KM space?
Marie Jeffery's insight:

To keep up with the new developments in KM, be sure to check out KM Institute's training programs.  We are developing several new specialty areas, including Information Architecture, Knowledge Transfer/Continuity, Innovation, Change Management in the context of KM, and Taxonomy Design.

 

Learn more and register here to take advantage of "Early Bird" rates:

 

http://www.kminstitute.org/schedule-eventsclasses

 

 

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Employees are as or More Important Than Customers: Why Ignoring Employee Engagement Hurts Business - Brian Solis

Employees are as or More Important Than Customers: Why Ignoring Employee Engagement Hurts Business - Brian Solis | Knowledge Management - Insights from KM Institute | Scoop.it
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How socially engaged is your organization?

 

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"Big Bang Disruption: Strategy in the Age of Devastating Innovation" - a Book Review

"Big Bang Disruption: Strategy in the Age of Devastating Innovation" - a Book Review | Knowledge Management - Insights from KM Institute | Scoop.it

Organizations wishing to survive and thrive in today’s hypercompetitive markets should learn the lessons in the 2014 book Big Bang Disruption.  As the authors boldly proclaim, “Waiting for the market to take off and hoping to be a fast follower is now a recipe for irrelevance.”
 
Big Bang Disruption shows how innovations released in today's super-connected, cheap and convenient digital business environment can have a sudden and devastating impact on existing businesses and organizations.  The release of cheaper and better Big Bang Disruptions can even sink entire existing industries as “collateral damage.” Citing the sudden demise of Blockbuster Video, Borders Booksellers, Magellan, TomTom, and Garmin, the authors make the case that the destruction of these companies resulted from Big Bang Disruptions issued by the likes of Netflix, Amazon, and Google, among others.

 

Read more here:  http://www.kminstitute.org/big-bang-disruption-strategy-age-devastating-innovation-book-review

 

Marie Jeffery's insight:

Innovation expert, Rustin Diehl, reviews "Big Bang Disruption . . ." and adds his insight to the topic.

 

Rustin teaches regularly with KMI.  Check out www.kminstitute.org/classes-events for the latest schedule.

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KMI Extends Early Bird rate for 5-day CKM - Washington DC (Reston, VA)

KMI Extends Early Bird rate for 5-day CKM - Washington DC (Reston, VA) | Knowledge Management - Insights from KM Institute | Scoop.it
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Join Us in October!  Washington, DC at its Finest
 
Leaves are changing, the humidity is replaced by a cool, crisp breeze -- the perfect time to visit our Nation's Capital!  KMI is pleased to extend the Early Bird rate for our Certified Knowledge Manager program - just $3595 - for the October 20-24 Class!
 
Enjoy our optional evening Tour of the DC Monuments.  This is the last class of the year where the special complementary tour will be offered.  Many of our students say this is a highlight of their week.

 

http://www.kminstitute.org/5-day-ckm-washington-dc-1/

 

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KM Institute Certifies Record Number of U.S. Armed Forces in Sixty-day Period

KM Institute Certifies Record Number of U.S. Armed Forces in Sixty-day Period | Knowledge Management - Insights from KM Institute | Scoop.it

The KM Institute (KMI), the global leader in Knowledge Management Certification, announced a record* number of classes delivered to Military personnel and certifications awarded during a 60-day period.

 

Between August 11-29, three private classes of the acclaimed Certified Knowledge Manager (CKM) program were delivered at: Holloman Air Force Base in New Mexico, U.S. Pacific Command in Hawaii, and Scott Air Force Base near St. Louis, MO., as well as a group of Army personnel registered for the online version of the CKM (eCKM). 

 

In addition to a busy August, KMI is teaching a public CKM Class in San Diego, Sep 22-26, represented by a large group from Camp Pendleton, as well as local NAVSOC (Naval Special Warfare Command), plus another private class at Scott AFB in October.

 

All together, over 70 Military personnel will have taken part and earned their CKM Certification stemming from this full 60-day period. 

 

Recent military cutbacks mandated by sequestration caused a decrease in professional skills training during late 2012/13, but steady interest during 2014 grew to an unexpected level during Summer months leading up to the fiscal year end for Federal Government/Military (Sep 30th). 

 

“The recent spike in KM training and competency is not just a reaction to newly available funds,” says Douglas Weidner, Chairman of KM Institute, “we believe it reflects a growing trend in the U.S. Military and elsewhere, that even during a sluggish economy, there is a fundamental need for agencies and firms to substantially improve performance of their knowledge-intensive activities in the emerging, Post-Industrial, Knowledge Age.” 

 

Weidner, KMI founder, is also an Air Force Academy Grad and Vietnam War Veteran.  He has an extensive history teaching and certifying various military commands over the last 14 years that he has taught Certification-level training in KM.

 

In addition to the multitude of private classes delivered over the years to bases, commands, and forts, KMI’s acclaimed e-learning program (eCKM)

- a key differentiator from other KM Training providers - allows in theater soldiers and civilians to study without the need to travel to a class, nor rely on Internet access to run the DVDs provided by KMI.

 

“We are confident the U.S. Military and other allied Military operations world-wide will continue to realize the mission critical need for such training,” adds Weidner, “and we will be here to help them succeed.”

 

For more info on public, private and e-learning programs from KM Institute, please contact:  training@kminstitute.org

 

Marie Jeffery's insight:

Full public training schedule:  http://www.kminstitute.org/schedule-eventsclasses

 

 

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The KM Vision: Transformational or Just a Buzz Word?

The KM Vision:  Transformational or Just a Buzz Word? | Knowledge Management - Insights from KM Institute | Scoop.it
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CKM Grad, Sanjay Khanna of Deloitte, shares his insight on the value of KM to the organization.

 

Join KMI for an upcoming training session.  Next class scheduled Sept 15-19 in the Washington, DC area. 

 

Go to:  www.kminstitute.org/events-classes for more info.

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15 Knowledge Management Benefits

15 Knowledge Management Benefits | Knowledge Management - Insights from KM Institute | Scoop.it
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Excellent insights from Stan Garfield.

 

Need Knowledge Management training?

Explore: www.kminstitute.org

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5-Day CKM - Dubai, UAE

5-Day CKM - Dubai, UAE | Knowledge Management - Insights from KM Institute | Scoop.it

Join KM Institute in Dubai - November 9-13, 2014 for the Certified Knowledge Manager training program.

Marie Jeffery's insight:

Just announced:  KMI returns to Dubai, UAE for our second year to deliver the acclaimed Certified Knowledge Manager program.  Details on our website:  www.kminstitute.org/5-day-ckm-dubai-uae

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7 Reasons Blended Learning is The Future of Training - Training Station

7 Reasons Blended Learning is The Future of Training - Training Station | Knowledge Management - Insights from KM Institute | Scoop.it
By: Phil Bickerton, @SaxonsLearning What is blended learning? Organizations should consider training solutions for their employees, as it can not only develop important skills, but also help staff to stay motivated, maintain productivity, and achieve business goals, whilst staying ahead of the competition. There are several different forms of training companies should consider before jumping in. …
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KMI is ahead of the curve - offering "blended learning" solutions for the past 10 years.  Check out our courses:  kminstitute.org

 

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Creating an Environment for Housing KM​

Creating an Environment for Housing KM​ | Knowledge Management - Insights from KM Institute | Scoop.it

Whether I am designing a creative protection structure as a lawyer or designing a creative business model in my Innovation Management practice, I have found that getting the environment right really matters.  While Knowledge Management (“KM”) traditionally focuses on the framework of people, culture, process, and technology, in this brief article I hope to show that KM programs would benefit by also considering “environment.”

 

Housing KM in the right environment is essential because KM is so often disruptive and radically transformative to the ordinary course of a business.  APQC’s popular book, “The New Edge in Knowledge Management,” recognizes this fact and strongly emphasizes the importance of environment in KM.  Above and beyond communities of practice, the authors assert that successful KM programs house themselves in environments that include “supportive infrastructure, leadership and management roles, sponsors and stakeholders, a governance model, and funding.” Unfortunately, in some KM programs and much of the current KM literature, governance and environment are underemphasized.
 
KM’s neighboring disciplines of Business Process Management (“BPM”) and Project Management (“PM”) place greater emphasis on environment than KM.  These disciplines both suggest a Center of Excellence (“CoE”) as their proper homes.  BPM and PM also emphasize the “importance of positioning” the CoE with sufficient “autonomy” in self-governance as an essential ingredient to success.*
 
While Business Process Management and Project Management are neighboring disciplines to KM, innovation is the “child” of Knowledge Management.  Ikujiro Nonaka, co-creator of KM’s widely used SECI Model of Knowledge Dimensions, emphasized that “the knowledge creating company’s sole business is continual innovation.” However, advancing beyond the basic KM activities of capturing, storing, and reusing knowledge to realize continual innovation is rare.  Continual innovation requires careful design of a KM environment with sufficient autonomy.*
 
Because of KM’s transformative nature and interconnection with innovation, several innovation management frameworks should be considered when housing KM.  Among the Innovation Management literature on structuring innovation environments, Harvard Professor Clayton Christensen’s model stands out as a good starting point for KM practitioners to consider how to structure KM environments.  As Christensen lays out in his book, “The Innovators Solution,” when structuring an environment for a transformative innovation, one must consider how easily the activities involved fit in with an organization’s existing work and workflows.  In companies where KM is more difficult to implement across organizational boundaries, Christensen’s matrix would suggest that a more autonomous environment is required.
 
Further insight into the concept of structuring KM environments can be gained by considering Dartmouth Professors Vijay Govindarajan and Chris Trimble’s framework for designing innovation environments based on size and scope of the KM project as described in the book “Beyond the Idea.”  The authors offer valuable best practices and lessons learned in structuring innovation environments that are directly applicable to housing KM programs in appropriate environments.
 
A full discussion of the specifications for forming (or reforming) KM environments is beyond the scope of this short blog.  However, it is my hope that KM practitioners will draw helpful analogies from the neighboring disciplines of BPM and PM, as well as from KM’s “child” discipline, Innovation Management.  Whether a KM program is housed in a “KM Center of Excellence (KMCoE), or “Office of Knowledge Management,” KM practitioners, will achieve greater success when the governance and environment for KM is carefully designed.
 
*Additional Resources:
 
For further reading on Business Process Management and Project Managment best practices for structuring environments, refer to “Building Project Management Centers of Excellence” by Dennis Bolles and “The Ultimate Guide to Business Process Management” by Theodore Panagacos.
 
For further reading on KM’s connection to innovation, read “The Knowledge Creating Company” by Ikujiro Nonaka.
 
For further reading on the difficult transition from KM to innovation, see Ch. 10 in “The Complete Guide to Knowledge Management” by Pasher and Ronan.Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts. Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts.

Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts.

When training, Rustin emphasizes models and tools that mobilize and connect knowledge resources in support of strategic innovation objectives.  His education and experience in law, economics, and knowledge management have led him to a systems-oriented approach to innovation.  This approach emphasizes the engagement of cross-functional teams to increase the network effect of an organization’s internal intellectual capital resources.  He is a member of Manifest Advisors, a training and certification firm based in Salt Lake City, with a core focus on innovation, knowledge management, and intellectual capital development training and certifications.

Rustin leads the KM Institute's Certified Knowledge Specialist - Innovation program.  Please see Events Calendar for upcoming dates and registration details.

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Gina Gilbert's curator insight, April 8, 8:37 PM
Discusses the importance of environment and governance for KM. Also includes suggestions for further reading.
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What my newborn son is teaching me about KM

What my newborn son is teaching me about KM | Knowledge Management - Insights from KM Institute | Scoop.it
Why knowledge capture and transfer practices should align with the way people share knowledge in everyday life. My newborn son is the most adorable, precious thing I have ever seen (except for, of course, my daughter). Since every child is unique, as a parent there is always a lot to learn. Thankfully, the community of parents with relevant experience to share is large. It is probably also one of the most vibrant communities of practice in the world, with almost every member more than willing to
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One of the cutest babies we've ever seen!  Plus some really good insights on knowledge sharing . . .enjoy!

 

www.kminstitute.org

 

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The Barbados Advocate - MINDSETS MUST CHANGE

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KM Institute presented a week-long training program to the Government of Barbados.  This engagement is the first in a long-term government-wide transformation effort in which KMI will participate and contribute to further training opportunities.

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The First 100 Days: How Good Was it For You?

The First 100 Days:  How Good Was it For You? | Knowledge Management - Insights from KM Institute | Scoop.it

Try to remember your first few months at the company you now work for or for a company where you worked for a period of time. Like most of us, you would probably have had to endure a series of standardised induction programmes, the content of which you would seldom re-visit and quickly forget. Nothing or very little in those induction courses would have equipped you for the reality of making your way in the company and getting to know the people you really needed or wanted to know.

 

read full post at:  http://www.kminstitute.org/first-100-days-how-good-was-it-you

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Rooven Pakkiri, Consultant and Author of "Decision Sourcing" - gives a practical plan to improve social business.

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New Year's Resolutions - Knowledge Management Edition

New Year's Resolutions - Knowledge Management Edition | Knowledge Management - Insights from KM Institute | Scoop.it
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Happy New Year!  KMI Instructor and Taxonomy expert, Zach Wahl, gives us some practical resolutions of the KM nature.

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What’s Lost When Experts Retire

What’s Lost When Experts Retire | Knowledge Management - Insights from KM Institute | Scoop.it
Certain kinds of knowledge are hard to transfer.

Via Howard Cohen
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The Role of the Information Architect

The Role of the Information Architect | Knowledge Management - Insights from KM Institute | Scoop.it
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Dr. Anthony J. Rhem shares the importance of the role of an Info Architect to today's organizations.  Join him for the upcoming Master Class and Certification, December 10-11, in Washington, DC area.   More details at www.kminstitute.org/events-classes

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Employee Engagement: Inspiring Your Workforce with Post-It Notes

Employee Engagement:  Inspiring Your Workforce with Post-It Notes | Knowledge Management - Insights from KM Institute | Scoop.it
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A guest post by Howard Cohen CKM.  Howie blogs regularly at:  cohenovate.com

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KM Institute Partners with Phillips Consulting in Nigeria; Delivers first joint Knowledge Management Certification program in Sub-Saharan Africa

KM Institute Partners with Phillips Consulting in Nigeria; Delivers first joint Knowledge Management Certification program in Sub-Saharan Africa | Knowledge Management - Insights from KM Institute | Scoop.it

(Washington DC, September 12, 2014) – The KM Institute (KMI), the global leader in Knowledge Management Certification, announces a new partnership with Phillips Consulting, a leading management consulting and training firm based out of Lagos, Nigeria, to deliver KMI’s Certification classes in the region.

 

The first ever Certified Knowledge Manager (CKM) program (a 5-day workshop supplemented by e-learning) was delivered to rave reviews, September 1-5 at the Sheraton Lagos Hotel. 

 

The class, jointly produced by KMI and Phillips Consulting, marks the first of many to come in the region, with scheduled classes planned quarterly throughout 2015 and beyond.

 

“We are very excited to partner with such a prestigious firm as Phillips Consulting,” says Eric Weidner, Director and Co-Founder of KMI.  “We have seen tremendous interest in KM training from our members in the region,” adds Weidner, “and with Phillips Consulting representing KMI’s Certification, professionals in Nigeria and across Sub-Saharan Africa now have a high-quality training program they can attend, without having to cross the Atlantic or go elsewhere.”

 

“For us, this is a culmination of humble efforts in supporting organisations in implementing Knowledge Management in Nigeria,” said Paul Ayim, Partner responsible for Learning & Knowledge Management in Phillips Consulting. “This aligns with the corporate direction, which is to bring wealth to Africa. The Knowledge Age is here, and organizations that will survive in the knowledge age cannot afford not to give attention to the urgency this demands.”

 

Paul Concluded: “Organizations must act now before it becomes too late. “

 

With Phillips Consulting onboard, KMI now covers most of the major “hubs” of the world, with regular Certification classes in North America (Washington DC and San Diego), in Europe (Switzerland and soon the UK), in SouthEast Asia (Malaysia), in South America (Sao Paulo and Rio de Janeiro, Brazil), in the Middle East (Dubai, UAE), and now in Africa (Nigeria).

~~~

About KM Institute

Based in Washington DC, KM Institute is the global leader in KM Certification/Training, with thousands certified since 2001 and classes delivered in up 15 countries each year.  KM Institute trains and certifies KM Team Members and Knowledge Workers in the methods and tools that enable individuals and organizations to transform (and substantially improve) human performance in the Knowledge Age.  www.kminstitute.org

 

About Phillips Consulting

Phillips Consulting Limited is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992, we offer an array of business and management consulting services to government and corporate organisations.

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KMI Travels to USTRANSCOM

KMI Travels to USTRANSCOM | Knowledge Management - Insights from KM Institute | Scoop.it
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Douglas Weidner, KM Institute Chairman and Instructor, conducts the USTRANSCOM Knowledge Management Representative Workshop in the Seay Auditorium, August 25. Weidner taught the eight-hour session to more than 50 TRANSCOM directorate KMR leads and alternates. KM is an enduring effort to effectively and efficiently utilize information within the command to enhance the mission objectives of the commander. Photo by Rob Wieland

 

 

www.kminstitute.org

 

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Innovation and the Coral Reef

Innovation and the Coral Reef | Knowledge Management - Insights from KM Institute | Scoop.it
Coral Reefs occupy less than one-tenth of one percent (.1%) of the world’s ocean surface, and typically inhabit nutritionally poor areas. Despite this fact, the reefs provide a home for 25% of all marine species, making them an “oases in the desert” of the oceans. This ...
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More insight from Rustin Diehl on innovation.  Join Rustin for his upcoming innovation master class, and earn a certification from KM Institute:  http://www.kminstitute.org/innovation-and-km

 

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