By: Phil Bickerton, @SaxonsLearning What is blended learning? Organizations should consider training solutions for their employees, as it can not only develop important skills, but also help staff to stay motivated, maintain productivity, and achieve business goals, whilst staying ahead of the competition. There are several different forms of training companies should consider before jumping in. …
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KMI is ahead of the curve - offering "blended learning" solutions for the past 10 years. Check out our courses: kminstitute.org
Whether I am designing a creative protection structure as a lawyer or designing a creative business model in my Innovation Management practice, I have found that getting the environment right really matters. While Knowledge Management (“KM”) traditionally focuses on the framework of people, culture, process, and technology, in this brief article I hope to show that KM programs would benefit by also considering “environment.”
Housing KM in the right environment is essential because KM is so often disruptive and radically transformative to the ordinary course of a business. APQC’s popular book, “The New Edge in Knowledge Management,” recognizes this fact and strongly emphasizes the importance of environment in KM. Above and beyond communities of practice, the authors assert that successful KM programs house themselves in environments that include “supportive infrastructure, leadership and management roles, sponsors and stakeholders, a governance model, and funding.” Unfortunately, in some KM programs and much of the current KM literature, governance and environment are underemphasized.
KM’s neighboring disciplines of Business Process Management (“BPM”) and Project Management (“PM”) place greater emphasis on environment than KM. These disciplines both suggest a Center of Excellence (“CoE”) as their proper homes. BPM and PM also emphasize the “importance of positioning” the CoE with sufficient “autonomy” in self-governance as an essential ingredient to success.*
While Business Process Management and Project Management are neighboring disciplines to KM, innovation is the “child” of Knowledge Management. Ikujiro Nonaka, co-creator of KM’s widely used SECI Model of Knowledge Dimensions, emphasized that “the knowledge creating company’s sole business is continual innovation.” However, advancing beyond the basic KM activities of capturing, storing, and reusing knowledge to realize continual innovation is rare. Continual innovation requires careful design of a KM environment with sufficient autonomy.*
Because of KM’s transformative nature and interconnection with innovation, several innovation management frameworks should be considered when housing KM. Among the Innovation Management literature on structuring innovation environments, Harvard Professor Clayton Christensen’s model stands out as a good starting point for KM practitioners to consider how to structure KM environments. As Christensen lays out in his book, “The Innovators Solution,” when structuring an environment for a transformative innovation, one must consider how easily the activities involved fit in with an organization’s existing work and workflows. In companies where KM is more difficult to implement across organizational boundaries, Christensen’s matrix would suggest that a more autonomous environment is required.
Further insight into the concept of structuring KM environments can be gained by considering Dartmouth Professors Vijay Govindarajan and Chris Trimble’s framework for designing innovation environments based on size and scope of the KM project as described in the book “Beyond the Idea.” The authors offer valuable best practices and lessons learned in structuring innovation environments that are directly applicable to housing KM programs in appropriate environments.
A full discussion of the specifications for forming (or reforming) KM environments is beyond the scope of this short blog. However, it is my hope that KM practitioners will draw helpful analogies from the neighboring disciplines of BPM and PM, as well as from KM’s “child” discipline, Innovation Management. Whether a KM program is housed in a “KM Center of Excellence (KMCoE), or “Office of Knowledge Management,” KM practitioners, will achieve greater success when the governance and environment for KM is carefully designed.
For further reading on Business Process Management and Project Managment best practices for structuring environments, refer to “Building Project Management Centers of Excellence” by Dennis Bolles and “The Ultimate Guide to Business Process Management” by Theodore Panagacos.
For further reading on KM’s connection to innovation, read “The Knowledge Creating Company” by Ikujiro Nonaka.
For further reading on the difficult transition from KM to innovation, see Ch. 10 in “The Complete Guide to Knowledge Management” by Pasher and Ronan.Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts. Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts.
Rustin Diehl is an attorney and innovation advisor, focused on organizational modeling and training with businesses, private clients, non-profits, and trusts.
When training, Rustin emphasizes models and tools that mobilize and connect knowledge resources in support of strategic innovation objectives. His education and experience in law, economics, and knowledge management have led him to a systems-oriented approach to innovation. This approach emphasizes the engagement of cross-functional teams to increase the network effect of an organization’s internal intellectual capital resources. He is a member of Manifest Advisors, a training and certification firm based in Salt Lake City, with a core focus on innovation, knowledge management, and intellectual capital development training and certifications.
Rustin leads the KM Institute's Certified Knowledge Specialist - Innovation program. Please see Events Calendar for upcoming dates and registration details.
Why knowledge capture and transfer practices should align with the way people share knowledge in everyday life. My newborn son is the most adorable, precious thing I have ever seen (except for, of course, my daughter). Since every child is unique, as a parent there is always a lot to learn. Thankfully, the community of parents with relevant experience to share is large. It is probably also one of the most vibrant communities of practice in the world, with almost every member more than willing to
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One of the cutest babies we've ever seen! Plus some really good insights on knowledge sharing . . .enjoy!
KM Institute presented a week-long training program to the Government of Barbados. This engagement is the first in a long-term government-wide transformation effort in which KMI will participate and contribute to further training opportunities.
Try to remember your first few months at the company you now work for or for a company where you worked for a period of time. Like most of us, you would probably have had to endure a series of standardised induction programmes, the content of which you would seldom re-visit and quickly forget. Nothing or very little in those induction courses would have equipped you for the reality of making your way in the company and getting to know the people you really needed or wanted to know.
Dr. Anthony J. Rhem shares the importance of the role of an Info Architect to today's organizations. Join him for the upcoming Master Class and Certification, December 10-11, in Washington, DC area. More details at www.kminstitute.org/events-classes
(Washington DC, September 12, 2014) – The KM Institute (KMI), the global leader in Knowledge Management Certification, announces a new partnership with Phillips Consulting, a leading management consulting and training firm based out of Lagos, Nigeria, to deliver KMI’s Certification classes in the region.
The first ever Certified Knowledge Manager (CKM) program (a 5-day workshop supplemented by e-learning) was delivered to rave reviews, September 1-5 at the Sheraton Lagos Hotel.
The class, jointly produced by KMI and Phillips Consulting, marks the first of many to come in the region, with scheduled classes planned quarterly throughout 2015 and beyond.
“We are very excited to partner with such a prestigious firm as Phillips Consulting,” says Eric Weidner, Director and Co-Founder of KMI. “We have seen tremendous interest in KM training from our members in the region,” adds Weidner, “and with Phillips Consulting representing KMI’s Certification, professionals in Nigeria and across Sub-Saharan Africa now have a high-quality training program they can attend, without having to cross the Atlantic or go elsewhere.”
“For us, this is a culmination of humble efforts in supporting organisations in implementing Knowledge Management in Nigeria,” said Paul Ayim, Partner responsible for Learning & Knowledge Management in Phillips Consulting. “This aligns with the corporate direction, which is to bring wealth to Africa. The Knowledge Age is here, and organizations that will survive in the knowledge age cannot afford not to give attention to the urgency this demands.”
Paul Concluded: “Organizations must act now before it becomes too late. “
With Phillips Consulting onboard, KMI now covers most of the major “hubs” of the world, with regular Certification classes in North America (Washington DC and San Diego), in Europe (Switzerland and soon the UK), in SouthEast Asia (Malaysia), in South America (Sao Paulo and Rio de Janeiro, Brazil), in the Middle East (Dubai, UAE), and now in Africa (Nigeria).
About KM Institute
Based in Washington DC, KM Institute is the global leader in KM Certification/Training, with thousands certified since 2001 and classes delivered in up 15 countries each year. KM Institute trains and certifies KM Team Members and Knowledge Workers in the methods and tools that enable individuals and organizations to transform (and substantially improve) human performance in the Knowledge Age. www.kminstitute.org
About Phillips Consulting
Phillips Consulting Limited is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992, we offer an array of business and management consulting services to government and corporate organisations.
Douglas Weidner, KM Institute Chairman and Instructor, conducts the USTRANSCOM Knowledge Management Representative Workshop in the Seay Auditorium, August 25. Weidner taught the eight-hour session to more than 50 TRANSCOM directorate KMR leads and alternates. KM is an enduring effort to effectively and efficiently utilize information within the command to enhance the mission objectives of the commander. Photo by Rob Wieland
Coral Reefs occupy less than one-tenth of one percent (.1%) of the world’s ocean surface, and typically inhabit nutritionally poor areas. Despite this fact, the reefs provide a home for 25% of all marine species, making them an “oases in the desert” of the oceans. This ...
Customer experience (CX) will define business success NOW. Yes, its happening. As Brian Solis pointed out, CX can be defined as the sum of all engagements and interactions a customer has with your business in every step of their journey and lifecycle. Indeed, in a competitive environment, clients are not only looking to get great results. “How” you provide them is what can turn a short term contract into a very prosperous long term relationship. Thing is…are we good at it? its not even a questio
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"New companies are defining CX as their fundamental value. They are looking at new ways of generating trust and loyalty. . . "
Why is knowledge management getting more attention, and what developments will 2015 bring to the KM space?
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To keep up with the new developments in KM, be sure to check out KM Institute's training programs. We are developing several new specialty areas, including Information Architecture, Knowledge Transfer/Continuity, Innovation, Change Management in the context of KM, and Taxonomy Design.
Learn more and register here to take advantage of "Early Bird" rates:
Organizations wishing to survive and thrive in today’s hypercompetitive markets should learn the lessons in the 2014 book Big Bang Disruption. As the authors boldly proclaim, “Waiting for the market to take off and hoping to be a fast follower is now a recipe for irrelevance.”
Big Bang Disruption shows how innovations released in today's super-connected, cheap and convenient digital business environment can have a sudden and devastating impact on existing businesses and organizations. The release of cheaper and better Big Bang Disruptions can even sink entire existing industries as “collateral damage.” Citing the sudden demise of Blockbuster Video, Borders Booksellers, Magellan, TomTom, and Garmin, the authors make the case that the destruction of these companies resulted from Big Bang Disruptions issued by the likes of Netflix, Amazon, and Google, among others.
Leaves are changing, the humidity is replaced by a cool, crisp breeze -- the perfect time to visit our Nation's Capital! KMI is pleased to extend the Early Bird rate for our Certified Knowledge Manager program - just $3595 - for the October 20-24 Class!
Enjoy our optional evening Tour of the DC Monuments. This is the last class of the year where the special complementary tour will be offered. Many of our students say this is a highlight of their week.
The KM Institute (KMI), the global leader in Knowledge Management Certification, announced a record* number of classes delivered to Military personnel and certifications awarded during a 60-day period.
Between August 11-29, three private classes of the acclaimed Certified Knowledge Manager (CKM) program were delivered at: Holloman Air Force Base in New Mexico, U.S. Pacific Command in Hawaii, and Scott Air Force Base near St. Louis, MO., as well as a group of Army personnel registered for the online version of the CKM (eCKM).
In addition to a busy August, KMI is teaching a public CKM Class in San Diego, Sep 22-26, represented by a large group from Camp Pendleton, as well as local NAVSOC (Naval Special Warfare Command), plus another private class at Scott AFB in October.
All together, over 70 Military personnel will have taken part and earned their CKM Certification stemming from this full 60-day period.
Recent military cutbacks mandated by sequestration caused a decrease in professional skills training during late 2012/13, but steady interest during 2014 grew to an unexpected level during Summer months leading up to the fiscal year end for Federal Government/Military (Sep 30th).
“The recent spike in KM training and competency is not just a reaction to newly available funds,” says Douglas Weidner, Chairman of KM Institute, “we believe it reflects a growing trend in the U.S. Military and elsewhere, that even during a sluggish economy, there is a fundamental need for agencies and firms to substantially improve performance of their knowledge-intensive activities in the emerging, Post-Industrial, Knowledge Age.”
Weidner, KMI founder, is also an Air Force Academy Grad and Vietnam War Veteran. He has an extensive history teaching and certifying various military commands over the last 14 years that he has taught Certification-level training in KM.
In addition to the multitude of private classes delivered over the years to bases, commands, and forts, KMI’s acclaimed e-learning program (eCKM)
- a key differentiator from other KM Training providers - allows in theater soldiers and civilians to study without the need to travel to a class, nor rely on Internet access to run the DVDs provided by KMI.
“We are confident the U.S. Military and other allied Military operations world-wide will continue to realize the mission critical need for such training,” adds Weidner, “and we will be here to help them succeed.”
For more info on public, private and e-learning programs from KM Institute, please contact: firstname.lastname@example.org
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