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Dr. Dan's Knowledge Management
Dr. Dan's Knowledge Management
Knowledge Management viewpoints and curations by a world-wide recognized Knowledge Management Expert and Consultant: President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society; Creator of the first KM certification program and remains today after 20 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training.
Curated by Dr. Dan Kirsch
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Lessons From Great Storytellers: LinkedIn Speaker Series with Nancy Duarte

Lessons From Great Storytellers: LinkedIn Speaker Series with Nancy Duarte | Dr. Dan's Knowledge Management | Scoop.it
Great ideas can change the world. But, they can only do so when effectively communicated. A powerful story is one of the best ways we can share our world-changing ideas.

Via Stephen Dale
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Stephen Dale's curator insight, January 11, 2:52 AM

Nancy Duart explains the art of storytelling, distilling it down to 3 key points:

 

1. Build a structure to your story. The shape of great communication follows a simple 3 act structure – beginning, middle and end. And, it has an undulating structure moving back and forth from what is to what could be, ending with a new bliss.

2. Understand what will resonate. Great storytellers send signals that resonate with their audience. They talk to audiences at their resonant frequency in a way that moves them. And they make the audience their hero with the goal to move their audience from one state to another through the power of story.

3. Imagine and poetically describe an amazing future. Great storytellers take a step back from their current reality. They declare the future using their prophetic imagination, and craft their words well. Their speeches are expansive and also contemplative, giving their audiences space to dream.

 

Nancy's full presentation can be found at: http://new.ted.com/talks/nancy_duarte_the_secret_structure_of_great_talks

 

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Keep Calm - Knowledge Management Series: Nuture Communities

Keep Calm - Knowledge Management Series: Nuture Communities | Dr. Dan's Knowledge Management | Scoop.it
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Communities of Practice - Quick Start-Up Guide by Etienne Wenger

Communities of Practice - Quick Start-Up Guide by Etienne Wenger | Dr. Dan's Knowledge Management | Scoop.it
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june holley's curator insight, January 13, 6:24 AM

Communities of practice are a key way for network leaders to support each other.

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Dr. Dan's Knowledge Management Quotes - Amrit Tiwana on Developing Knowledge Velocity

Dr. Dan's Knowledge Management Quotes - Amrit Tiwana on Developing Knowledge Velocity | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  What Knowledge Management can do for your organization if applied the right way.

Dr. Dan Kirsch's insight:

"Successful companies develop knowledge velocity, which helps them overcome knowledge sluggishness, to apply what they learn to critical processes at a faster rate than their competitor"

(Amrit Tiwana)

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Keep Calm - Knowledge Management Series: Thinking Outside the Box(es)

Keep Calm - Knowledge Management Series: Thinking Outside the Box(es) | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Keep in mind however, that it is hard to think outside the box if you never leave your own box.

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Dr. Dan's Knowledge Management Quotes - Tom Davenport on Creating KM Strategy

Dr. Dan's Knowledge Management Quotes - Tom Davenport on Creating KM Strategy | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  One critical point in implementing Knowledge Management is to consider what you intend to "do" with your KM before you begin putting in place the tools.  To put in place the tools prior to having a strategy which lays out the requirements and needs as well as the approach to meeting those needs is putting the cart before the horse.

Dr. Dan Kirsch's insight:

"When an organization decides what principles it agrees upon with respect to knowledge management it can then create detailed approaches and plans based upon these principles."

(Tom Davenport)

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Keep Calm - Knowledge Management Series: Create Learning Processes

Keep Calm - Knowledge Management Series:  Create Learning Processes | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  This goes hand in hand with the Peter Senge quote that I posted the other day on Sharing Knowledge and Creating Learning Processes.

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Dr. Dan's Knowledge Management Quotes - Peter Senge on Sharing Knowledge & Creating Learning Processes

Dr. Dan's Knowledge Management Quotes - Peter Senge on Sharing Knowledge & Creating Learning Processes | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  I think that this is why so many organizations continue to miss the mark regarding their quest to become a "learning organization" -- they're still not focused on sharing knowledge and creating learning processes and instead improperly focus on the Information Technology.

Dr. Dan Kirsch's insight:

"Sharing knowledge is not about giving people something or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action - it is about creating learning processes."

(Peter Senge)

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Keep Calm - Knowledge Management Series: Knowledge Does Not Deplete

Keep Calm - Knowledge Management Series:  Knowledge Does Not Deplete | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  "Knowledge is non-rivalrous" and knowledge does not deplete from sharing it.

Dr. Dan Kirsch's insight:

To paraphrase George Bernard Shaw, if you have an apple and I have an apple and we exchange apples then you and I will still each have an apple....but if I share my knowledge with you and you share yours with me, then we each end up with more knowledge.


And as Thomas Jefferson said, "if nature has made any one thing less susceptible than all others of exclusive property, it is the action of the thinking power called an idea....Its peculiar character...is that no one possesses the less, because every other possesses the whole of it.  He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening mine."

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Dr. Dan's Knowledge Management Quotes - Peter Drucker on Knowledge

Dr. Dan's Knowledge Management Quotes - Peter Drucker on Knowledge | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  There are times however when I can't help but wonder who exactly has told the manager(s) about this responsibility.

Dr. Dan Kirsch's insight:

"A manager is responsible for the application and performance of knowledge."


(Peter Drucker)

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Dr. Dan's Knowledge Management (KM) Tips - KM Mission & Vision Statements -- Part 1

Dr. Dan's Knowledge Management (KM) Tips - KM Mission & Vision Statements -- Part 1 | Dr. Dan's Knowledge Management | Scoop.it


Quick tips for improving your Knowledge Management implementation.

Dr. Dan Kirsch's insight:

Knowledge Management Mission Statement -- do you have one?  Is it a good one?  Here's a bit about that and why you should care.


I'd recently been looking at a couple of blogs that were purporting to discuss in one case KM mission statements and in another case KM vision statements.  What struck me about both blogs is that it was clear that the bloggers in question didn't really seem to understand the differences between mission and vision statements and certainly didn't understand the purpose of either.  So I wanted to take a post or two of my own to briefly discuss both of those, coming from about 25 years of experience in working with both mission and vision statements crafted during a lot of time spent doing strategic planning consulting.


First -- the BIG question -- why is this important to a KM'er?  Because tying Knowledge Management to organizational strategy is critical (we've long since established that statistically, KM tends to fail when not tied to the big picture).  And to effectively do that you need to know both what KM does (that's the mission) and where it's going (that's the vision).  Also, keep in mind -- your KM Mission statement conveys to the whole organization what KM is and what it does for them.  Think of it as your "ubber" Elevator Speech, working for you 24/7.


So for a quick primer on crafting mission statements, let's begin with what a mission statement is and what you should convey in a mission statement.


A mission statement is a description of the current state of the organization, representing the reality of the organization at the present time.  This isn't a creative writing exercise, but should be factual and based on a sythesis of what the organization does. 


A KM mission statement can be a drill-down or cascade from the organization's mission statement or it can be a complete interpretation of the current role of KM as it applies to the organization's mission statement.


A mission statement should accomplish three specific things:

  1. Clearly describe who you are and what you do;
  2. Identify who you do that for;
  3. Convey a sense of "why you" (the need for you rather than anyone else to meet that need).


It is my experience that you should be able to craft an effective mission statement in 50-75 "chin wags" (a "chin wag" is a syllable; keep the words you use simple, easy to understand, and low on syllable count and you'll have a mission statement that can actually be understood -- so aim for about 50-75 syllables).


Supports: KM strategy, KM implementation, KM measurement, KM leadership, organizational culture.


Next up -- an introduction to organizational Vision Statements.


If you find the KM tips and "rules" (implementation guidelines) to be useful, you may find the KMPro Certified Knowledge Manager (CKM) certification workshop to be of interest as the workshop covers these same KM implementation issues (curriculum information).


You might also find my KM blog to be of interest:  Dr. Dan's Daily Dose.

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Dr. Dan's Knowledge Management Quotes - On Information Overload

Dr. Dan's Knowledge Management Quotes - On Information Overload | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Information overload (or data) is not just a distraction, it's a drain on organizational resources.

Dr. Dan Kirsch's insight:

"In your thirst for knowledge, be sure not to drown in all the information."


(Anthony J. D' Angelo)

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Dr. Dan's Knowledge Management (KM) "Rules" (Rule #4)

Dr. Dan's Knowledge Management (KM) "Rules" (Rule #4) | Dr. Dan's Knowledge Management | Scoop.it


Rule #4:  Understanding Pig Theory

"Never try to teach a pig to sing.  It's a waste of your time, and it annoys the pig."  (Robert Heinlein)

Dr. Dan Kirsch's insight:

Many an enthusiastic KM'er has frittered away the hours, days and weeks trying to do just that.  It is rather unlikely that you'll be able to simply turn senior leadership into "senior leadership with a deep understanding" of all things KM.


It is easier instead for KM'ers to learn how to develop an organizational strategy, and then push forward that strategy.  Identify the critical organizational gaps and then determine what knowledge gaps impact those organizational gaps.  Examine known knowledge gaps and determine what organizational gap they open.  Develop the right outcome-based metrics to validate success.  Tie all of this to the organizational strategy.


Rule #4 is all about showing how KM fits to the organization strategy and how KM creates and adds value, while at the same time recognizing that this approach is more likely than trying to teach a pig to sing.

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Dr. Dan's Knowledge Management Quotes - David Skyrme on Knowledge Management & Organizational Culture

Dr. Dan's Knowledge Management Quotes - David Skyrme on Knowledge Management & Organizational Culture | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  As was probably first suggested by Tom Davenport ("Working Knowledge"), Knowledge Management is mostly about the people.

Dr. Dan Kirsch's insight:

"A common problem in most knowledge management programs is that individuals do not share their knowledge, a problem that is compounded when people work virtually over a globally distributed network.  Most organizations need a change of culture.  There is no quick fix."

(David J Skyrme)

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Nurturing Organizational Social Capital via Social Media Based Communities of Practice

Nurturing Organizational Social Capital via Social Media Based Communities of Practice | Dr. Dan's Knowledge Management | Scoop.it
Joel Kline and Konstanze Alex-Brown – This article develops a theoretical model that layers community structure on top of employee social..
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Dr. Dan's Knowledge Management Quotes - Barbara Lawton on Nurturing Communities of Practice

Dr. Dan's Knowledge Management Quotes - Barbara Lawton on Nurturing Communities of Practice | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Communities shouldn't be mandated but they can be nutured into a continuing existence by creating the right conditions inside the organization and by management providing support for the communities.

Dr. Dan Kirsch's insight:

"Nurturing and expanding existing communities of practice is easier than establishing new ones."

(Barbara Lawton)

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Knowledge and Power - The Need for a New Economics - The Market Oracle

The Market Oracle
Knowledge and Power - The Need for a New Economics
The Market Oracle
Thwarted are the crucial processes of learning and knowledge-creation that constitute economic growth and progress.
Dr. Dan Kirsch's insight:

Chapters 1 and 3 of the book!

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The LX Designer: We Are Looking at Knowledge Management the Wrong Way

The LX Designer: We Are Looking at Knowledge Management the Wrong Way | Dr. Dan's Knowledge Management | Scoop.it
The LX Designer: Why would you want to capture yesterday's knowledge? http://t.co/0oqEyPVoxK
Dr. Dan Kirsch's insight:

My favorite quote:  "But can’t we learn what’s valuable through ongoing and meaningful conversations about important issues in our companies?"  This speaks to the need for socialization as a part of the Knowledge Management process.

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Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on the Link Between Knowledge & Strategy

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on the Link Between Knowledge & Strategy | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  The only thing that makes any organization unique is its knowledge.  After that the only remaining question is with regard to their ability to fully appreciate and then capitalize upon that uniqueness.

Dr. Dan Kirsch's insight:

"Firms create knowledge to change themselves and their environment, based on their vision and driving objectives"

(Ikujiro Nonaka & Hirotaka Takeuchi)

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Dr. Dan's Knowledge Management Quotes - Tom Davenport on the Cost of Failure to Implement Knowledge Management.

Dr. Dan's Knowledge Management Quotes - Tom Davenport on the Cost of Failure to Implement Knowledge Management. | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan: An important point to remember is that all too often organizations get wrapped up in looking for the right metric to demonstrate the value of knowledge management and perhaps at times it is more important to consider the cost or impact from not implementing knowledge management.

Dr. Dan Kirsch's insight:

"But while knowledge management is expensive the obvious retort is that not managing knowledge is even more so.  What is the cost of ignorance and stupidity.  How much does it cost an organization to forget what key employees know?  To not be able to answer customer questions quickly or at all?  Or to make poor decisions based on faulty knowledge?"

(Tom Davenport)

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CoPs & Bloggers: How to Build Vibrant Communities of Practice - Workforce Management

CoPs & Bloggers: How to Build Vibrant Communities of Practice - Workforce Management | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  How to miss the mark in understanding the "why" of communities and the "how" of needing to fit within organization's Knowledge Management strategy.

Dr. Dan Kirsch's insight:

Dr. Dan:  I thought that this might be a good article, one that would discuss in detail how to engage the people within the community, but unfortunately it is mostly about the IT side of things....how tools have changed allowing for more content integration and such.


One particular thing that I found disturbing though (other than the focus being on improving the IT rather than actually connecting the people) was evidenced by the following statement:


"HR can also help foster the culture of knowledge-sharing that is vital to making these sites useful...."


HR?


Yes, that was disturbing to me because with more than 20 years of experience "doing" KM, my experience is that the HR folks simply aren't prepared to lead the way in Knowledge Management.  I'm not saying that they shouldn't be along on the hike, but trail guide - not so much.  It's not that I wouldn't like for HR to play a more proactive role in KM, and yes, I do certainly get the connection between Human Capital and HR.  But frankly, HR is a bit busy dealing with....well, the daily grind of issues that hit HR every single work day and I doubt seriously that you're going to find many large HR organizations with the time to craft an organizational-wide KM strategy.  Not to mention that HR simply lacks the knowledge to understand all of the organizational KM issues (i.e., the things that clearly fall outside of the HR functional areas of responsibility).


I was also put off that there was no discussion at all regarding how communities would fit within the organizational KM strategy.  This is a typical problem in organizations.  Simply creating communities because....well, because everyone else is....isn't much of a strategy.


Lacking a strategy for Knowledge Management means that the communities are at worst case going to flounder, and at best case will build some opportunities for knowledge sharing that nobody else will be aware of.  There will be no connection to the big picture.

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Dr. Dan's Knowledge Management Quotes - Karl-Erik Sveiby on Knowledge Management

Dr. Dan's Knowledge Management Quotes - Karl-Erik Sveiby on Knowledge Management | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  This quote is from Karl-Erik Sveiby's, The Knowledge-Creating Company, and it is always on my recommended reading list for anyone trying to figure out how to best explain KM to their manager(s) as it opens the door to a discussion on the value-added contribution that KM can (and should) make to the organization.

Dr. Dan Kirsch's insight:

"Knowledge management is the art of creating commercial value from intangible assets."

(Karl-Erik Sveiby)

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Keep Calm - Knowledge Management Series: Create a Learning Organization

Keep Calm - Knowledge Management Series: Create a Learning Organization | Dr. Dan's Knowledge Management | Scoop.it
Dr. Dan Kirsch's insight:

Knowledge and Learning go hand in hand; new knowledge leads to learning; learning leads to new knowledge; rinse, repeat as necessary.

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2013 Promise and Reality award winners: KM Reality Award winner NASA ... - KMWorld Magazine

2013 Promise and Reality award winners: KM Reality Award winner NASA ... - KMWorld Magazine | Dr. Dan's Knowledge Management | Scoop.it
2013 Promise and Reality award winners: KM Reality Award winner NASA ...
KMWorld Magazine
Support multiple NASA objectives (safety and mission assurance, knowledge management, risk management) and 2.
Dr. Dan Kirsch's insight:

http://sco.lt/...

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Dr. Dan's Knowledge Management Quotes - Tom Davenport on Knowledge Transfer

Dr. Dan's Knowledge Management Quotes - Tom Davenport on Knowledge Transfer | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Yet another reinforcement and reminder that KM is about the people, not about the tools.

Dr. Dan Kirsch's insight:

"Successful knowledge transfer involves neither computers nor documents but rather interactions between people."


(Tom Davenport)

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