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Dr. Dan's Knowledge Management Quotes - Peter Senge on Sharing Knowledge & Creating Learning Processes

Dr. Dan's Knowledge Management Quotes - Peter Senge on Sharing Knowledge & Creating Learning Processes | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  I think that this is why so many organizations continue to miss the mark regarding their quest to become a "learning organization" -- they're still not focused on sharing knowledge and creating learning processes and instead improperly focus on the Information Technology.

Dr. Dan Kirsch's insight:

"Sharing knowledge is not about giving people something or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action - it is about creating learning processes."

(Peter Senge)

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Dr. Dan's Knowledge Management
Dr. Dan's Knowledge Management
Knowledge Management viewpoints and curations by a world-wide recognized Knowledge Management Expert and Consultant: President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society; Creator of the first KM certification program and remains today after 21 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training.
Curated by Dr. Dan Kirsch

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Dr. Dan's Knowledge Management

Dr. Dan's Knowledge Management | Dr. Dan's Knowledge Management | Scoop.it

Welcome to my Knowledge Management Scoop.it Page!

Dr. Dan Kirsch's insight:

Knowledge Management viewpoints, curations, tips, quotes, implementation guides by a world-wide recognized Knowledge Management Expert and Consultant:

  • President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society;
  • Creator of the world's first KM certification program and remains today after 21 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training;
  • More than 21 years of Knowledge Management experience


If you have an interest in Knowledge Management, you might want to consider joining the Knowledge Management Professional Society (KMPro).


If you find the KM tips and "rules" (implementation guidelines) to be useful, you may find the KMPro Certified Knowledge Manager (CKM) certification workshop to be of interest as the workshop covers these same KM implementation issues (curriculum information).


You might also find my KM blog to be of interest:  Dr. Dan's Daily Dose.

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Collaboration Is as Easy as Knowing Your ABC's

Collaboration Is as Easy as Knowing Your ABC's | Dr. Dan's Knowledge Management | Scoop.it
We wonder why employee engagement levels remain so anemic in today's organizations.There is hope, however, and perhaps that comes in the form of adding to the definition of collaboration....
Dr. Dan Kirsch's insight:

Yes, we've all seen these kind of things before but I don't recall seeing one addressing collaboration.  And since collaboration is good and is an activity that results in knowledge sharing (as well as possibly sharing an alcoholic beverage as two along the way) I thought that I'd pass it along.  It just begs "to be" something that you'll hang on your bulletin board.


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Helen Teague's curator insight, September 19, 12:59 PM

addressing employee engagement

Carlos Rodrigues Cadre's curator insight, September 20, 12:24 PM

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Is Social Networking Good for Learning? asks Chief Learning Officer....

Is Social Networking Good for Learning? asks Chief Learning Officer.... | Dr. Dan's Knowledge Management | Scoop.it
Is Social Networking Good for Learning?
Chief Learning Officer
Enterprise social networks are private internal software platforms designed to engage employees while fostering collaboration, communication, knowledge sharing and informal learning.
Dr. Dan Kirsch's insight:

I'm almost not sure where to start with this one....but what starts out as a potentially interesting read that discusses the important connection between social networking (sharing knowledge) and learning and knowledge management, fairly quickly is reduced to a discussion of the technological side of things.


Consider this sound bite: "Technology is considered a strategic asset for many organizations and is recognized as an integral part of business strategy because organizations can use it to maximize employees’ contributions and performance."


I have to give that one a good ole grade of "F" because it is flat out wrong.  Not that many organizations don't consider technology to be a strategic asset, but rather that technology isn't a strategic asset.  Well, generally speaking.  Unless of course you have single-handedly just created a unique bit of social networking technology that is unknown to any other organization on the planet that allows for unique knowledge capture and sharing.  And even then I give it a very short innovation head start period before others are following that lead. 


Technology, and choosing to have it and to use it isn't really ground breaking.  And it's not a strategy.  That's akin to suggesting that utilizing cell phones is a strategy.  IT is a tool.  Having a tool isn't a strategy.  It is a tool.  And having a technology that everyone else has does not maintain the organization's capacity to determine its future well-being (which is pretty much the definition of a "strategic asset").


The reality of it is that if you intend to use social networking to support your organizational learning (and I'm suggesting that you should do that) and you recognize the importance of that social networking to knowledge sharing (which is clearly linked to organizational learning)....then it's probably time to start considering what your social networking goals are.  What that strategy is.  And how exactly (and I mean exactly) social networking fits within the organization's Knowledge Management and Learning strategies.  And how those stategies are tied to the overarching organizational strategy.


My point is that if you breeze through this article you will see that the only discussion of strategy though is the above quote, which suggested that technology is an integral part of strategy and that it is a strategic asset.  No other discussion of strategy.


And that speaks to exactly why so many organizations aren't truly reaping the benefits from social networking.  They simply have no strategy.  It is ad hoc.  It happens on its own terms, without regard for determining how what knowledge that is being transferred and captured might improve the organizational learning and then contribute to the big picture goals. 


A lot of those organizations who tout their "success" at social networking....are simply lucky.  Not consistent.  Not making cultural reforms.  And therein wasting organizational learning opportunities.

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Dr. Dan's Knowledge Management Quotes - C. West Churchman on Information Not Leading to Knowledge

Dr. Dan's Knowledge Management Quotes - C. West Churchman on Information Not Leading to Knowledge | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  And that "knowledge pyramid" is neither a strategy or a flow model.

Dr. Dan Kirsch's insight:

"We have overwhelming evidence that available information plus analysis does not lead to knowledge."

C. West Churchman

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David Williams's curator insight, September 5, 9:24 PM

But the question is why to people continue to use the DIKW pyramid as a model to justify strategy or technology implementations?  If you want to find out why, read my recently published article in the latest edition of the Journal of Entrepreneurship, Management and Innovation http://www.jemi.edu.pl/

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Is Your Company Trustable? Take a Short Test.

Is Your Company Trustable? Take a Short Test. | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  This is one of those moments that I hope would bring a nod of recognition from those implementing Knowledge Management as trust within an organization and knowledge sharing go hand-in-hand.


Dr. Dan Kirsch's insight:

Although this article was intending to address leadership issues within the organization, it hits directly on a major point that must be addressed when implementing Knowledge Management:  Does your organizational environment best support your Knowledge Management implementation efforts?


Specifically and simply -- if you do not trust someone, you will be unlikely to share your most valuable knowledge with them.


And I can take the identified "test" points and arguably make a case for how each and every one of them connects to Knowledge Management.  But the issue, I believe, is much bigger than that.


While this article addresses a global concern such as whether or not you think that your organization's customers/stakeholders find your organization to be trustable, the concern raised if that answer happens to be "no" should be directly related to your ability to innovate, to best meet customer/stakeholder needs.


I'm talking about that connection between knowledge sharing and learning, and the resulting connection between learning and innovation.


So it would seem that it's not simply a question of whether or not your company excels at developing trust, but rather a bigger question of whether or not your organization understands the resulting impact of operating within an environment that either doesn't promote trust and knowledge sharing, or fails to recognize the necessity of that.



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Dr. Dan's Knowledge Management Quotes - C. West Churchman on Knowledge vs. Collection of Information

Dr. Dan's Knowledge Management Quotes - C. West Churchman on Knowledge vs. Collection of Information | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan: Addressing yet again the value of the knowledge held by the people.

Dr. Dan Kirsch's insight:

"Knowledge resides in the user and not in the collection [of information]. It is how the user reacts to a collection of information that matters."

C. West Churchman

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KM - changing hearts and minds one at a time

KM - changing hearts and minds one at a time | Dr. Dan's Knowledge Management | Scoop.it

It's an old saying; How do you change hearts and minds? One at a time!

Implementing Knowledge Management is a change process - we all recognise this. Implementation involves changing behaviours and attitudes as well as changing workflows and toolkits.
You are tying to change attitudes towards knowledge; from people seeing it as a personal attribute to seeing it as a collective resource, from seeing it as a source of personal power to seeing it as a source of company power, and from seeing it as something acquired in the classrooom to seeing it as something acquired every day through work (see more details on the KM culture shift)

Via Development Policy
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Dr. Dan's Knowledge Management Quotes - Peter Drucker on Confusing Data with Knowledge

Dr. Dan's Knowledge Management Quotes - Peter Drucker on Confusing Data with Knowledge | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Which is exactly why a focus upon Big Data isn't the same as having a Knowledge Management Strategy.

Dr. Dan Kirsch's insight:

"The computer is merely a tool in the process...To put it in editorial terms, knowing how a typewriter works does not make you a writer. Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information."

Peter Drucker

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Back into things!

Back into things and posting again shortly.

Dr. Dan Kirsch's insight:

If you've noticed my absence for awhile it has much to do with having made five moves over the past eight months.  I'm now quite settled in a place I knew little of not all that long ago, and find myself immersed in a culture unfamiliar to me but learning more with each day.  But I hope to be back to posting directly and look forward to sharing with you!

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Why dialogue is so important for Knowledge Management

Why dialogue is so important for Knowledge Management | Dr. Dan's Knowledge Management | Scoop.it
thanks! @LOMBARDI_GLORIA Knowledge transfer is a #social process: you have to engage with other human beings http://t.co/NjTLzxOMFb #esn #km
Dr. Dan Kirsch's insight:
Why is dialogue so important in Knowledge Management? 

"The majority of knowledge within any organization is held in people’s heads. Indeed some would claim that ALL the knowledge is in people’s heads, and that anything which is written down becomes information, rather than knowledge."

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Rémy Ginoux's curator insight, June 7, 7:08 PM

Dialogue and communication is the clue...

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Can't force collaboration - Knowledge Jolt with Jack

Can't force collaboration - Knowledge Jolt with Jack | Dr. Dan's Knowledge Management | Scoop.it
Collaboration is important to buisness, but it isn't the only thing. And it can't be forced by merely rearranging the deck chairs. Peter Vander Auwera gives me incentive to think about these things.
Dr. Dan Kirsch's insight:

Best sound bite:  "Commit to learning from one another as a regular part of how we do things.  No, not a "database", but people.  Sure a database or SocBiz tools can provide pointers to people, but only the people can give you a feel for the experience and watch-outs.  They are the ones that can also ask interesting questions."

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4twenty2's curator insight, June 4, 8:18 AM

Collaboration, both within a company and outside too, perhaps even with your competitors, is an important aspect of business.  Understanding how to build it and work with it is an important part of Global business.

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Surveillance: an important facet of KM The knowledge dilemma - KMWorld Magazine

Surveillance: an important facet of KM The knowledge dilemma
KMWorld Magazine
Organizations find themselves on the horns of a knowledge management dilemma. Capturing emergent information may make some senior managers uncomfortable.
Dr. Dan Kirsch's insight:

Best sound bite: "Traditional knowledge management does not focus on the implicit or emergent information that employees possess. With the economic pressures of today, many organizations want to tap into information that will provide a competitive advantage."

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For $30 monthly, you can play guitar like Martin Taylor (knowledge transfer and capture in action)

For $30 monthly, you can play guitar like Martin Taylor (knowledge transfer and capture in action) | Dr. Dan's Knowledge Management | Scoop.it
VISALIA, California: What if the Internet had been around in the classic rock era, and guitar players could reach out to say, Jimi Hendrix or Duane Allman for tips on how to be better players? Or, jazz fans
Dr. Dan Kirsch's insight:

And the connection to Knowledge Management?  It was this particular sound bite that got my attention: "What the Internet has done is sped everything up. Something that took me 10 years to get to a certain level, now I have students who will get there in about 18 months."


The article discusses how students can now use the internet and associated tools to directly access musicians, and how that then reduces the learning curve -- or from a KM perspective, the rate of knowledge transfer and the ability to capture and utilize knowledge.

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Gray2K : Boomer Retirement = Company Knowledge Void

Gray2K : Boomer Retirement = Company Knowledge Void | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan: This is what we need "Gray2K" - a clever tagline, something catchy (like Y2K, and with that level of interest).

Dr. Dan Kirsch's insight:

From Klever (and if you haven't already discovered Klever, take a look):


"Boomer Retirement = Company Knowledge Void
In the next five years, the so-called Silver Tsunami, or Gray2K, will sweep through every company as baby boomers start retiring en masse, taking with them a collective 3.3 billion years of experience that companies are already finding difficult to regain.  That knowledge is gone forever and the clock is ticking as the workplace collectively scrambles to capture the information before it retires with the employee."

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Helen Teague's curator insight, September 19, 1:02 PM

The Silver Tsunami is real! When Boomers retire, a collective 3.3 billion years of experience will exit too. Companies are already finding it difficult to regain this expertise void.

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Rethinking inquiry as a cycle of learning - Reading Today Online

Rethinking inquiry as a cycle of learning - Reading Today Online | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Inquiry as a an important part of the cycle of learning and creating knowledge.

Dr. Dan Kirsch's insight:

Best sound bite: "Thus, the goal is not simply the creation of something, but also the sharing and discussion that follows, which allows us to “make” or “create” knowledge while reflecting on the conversation."


Which speaks directly to the "why" of socialization as a method of capturing and sharing tacit knowledge, and how that knowledge can then lead to the knowledge necessary to produce innovation.

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Helen Teague's curator insight, September 19, 1:17 PM

Dr. Dan Kirsch's insight:

Best sound bite: "Thus, the goal is not simply the creation of something, but also the sharing and discussion that follows, which allows us to “make” or “create” knowledge while reflecting on the conversation."

 

Which speaks directly to the "why" of socialization as a method of capturing and sharing tacit knowledge, and how that knowledge can then lead to the knowledge necessary to produce innovation.

Carlos Rodrigues Cadre's curator insight, September 20, 12:24 PM

adicionar a sua visão ...

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Free White Paper: "Integrating Knowledge Management in a Business Strategy Process Operationalized using Process Management Approach"

http://www.researchgate.net/publication/265379406_Integrating_Knowledge_Management_in_a_Business_Strategy_Process_Operationalized_using_Process_Management_Approach?__scoop_post=36a9e520-36b2-11e4-d53d-001018304b75&__scoop_topic=1955215#__scoop_post=36a9e520-36b2-11e4-d53d-001018304b75&__scoop_topic=1955215

Dr. Dan Kirsch's insight:

I've always advocated a process management approach to creating Knowledge Management implementation strategies as I embrace a Strategic Knowledge Management approach to KM.  This paper showed up in my daily feeds because of that, and also a cite to Geary Rummler's class on organizational process improvement, "Improving Performance: How to Manage the White Space on the Organization Chart." and I often recommend that classic.


I definitely recommend this read if you haven't yet considered the potential for applying process improvement and project management approaches to creating KM strategy!

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Carlos Rodrigues Cadre's curator insight, September 20, 12:25 PM

adicionar a sua visão ...

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Position Available Immediately: Apprentice Sith Lord, Dark Side Consulting Group

Position Available Immediately: Apprentice Sith Lord, Dark Side Consulting Group | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  The connection to Knowledge Management?  All is revealed when you read the entire job posting!

Dr. Dan Kirsch's insight:

This popped up in my KM daily feed, and so I simply had to pass it along!


Position Available Immediately: Apprentice Sith Lord, Dark Side Consulting Group

An unprecedented opening has occurred in the Dark Side Consulting Group for an Apprentice Sith Lord. The ideal candidate for this position would like galactic travel, and possess a complete understanding of and competence with the force, or demonstrate a willingness to learn.


Duties include: Performing competitive intelligence, hands-on
intervention in support of the Sith Master's planning initiatives,
ability to travel the galaxy widely, and operating a variety of
laser-powered hand weapons and high-powered space/air vehicles. Some slaying of enemies of the Dark Side is also required, though may be performed using the force, or hand weapons.

Qualified applicants would possess good communications skills
(especially when speaking in menacing whispers), and would be
action-oriented individuals and risk takers. A background in study of the force (light side or dark) is desirable, as would typically be acquired by those with advanced degrees or significant coursework in Jedi Arts from the University of Coruscant. Applicants should also be familiar with holographic projection equipment, possess a valid galactic pilot's license (for all classes of ships), and must show a willingness to give in to their hate.

A proven track record of using fear and/or jedi mind tricks to control others is also desirable, as is the ability to speak several galactic languages.

Ideal candidates for this position would also have no children, or
other living relatives who are strong in the ways of the force. (A new hire would be given several weeks to meet this requirement.) Compensation for this position is commensurate with experience, and is extremely competitive for this field. Benefits include a generous severance package, a company starship, and a dark-colored clothing allowance.

The Apprentice Sith Lord reports to and works closely with the Sith Master, and experience in such small, team-based organizations is vital to the success of the master's plans. Discretion is also highly valued, as is the ability to see the future before it happens.

Applications will be accepted until the end of June. Transmit them holographically to: jobs@darkside.com

*******************************************************************
Dark Side CG (tm) is a small and highly-focused organization, founded a long time ago. Our core values reflect the short-term advantages of harnessing hate for institutional power, and the long-term desirability of controlling the galaxy. We provide direction to our partner organizations through knowledge management, incident control and our rapid on-site intervention expertise. Our partnered organizations include the Imperial Senate, the Hutt Gambling Collective of Tattooine, and many large software companies.


(Source: http://rcaslis.xkill.net)

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Helen Teague's curator insight, September 19, 1:18 PM

Job opportunity or occupational sentence?

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Knowledge Management - Contributing to the Knowledge Base (KM Humor/Cartoon)

Knowledge Management - Contributing to the Knowledge Base (KM Humor/Cartoon) | Dr. Dan's Knowledge Management | Scoop.it
Dr. Dan Kirsch's insight:

I stumbled upon the work of Grant Brownrigg of Grantland, and having said m-a-n-y times that there isn't a lot of humor in Knowledge Management think that this cartoon is both funny and "spot on" to some of the problems we've all run into during KM implementation!


If you're looking for some KM humor to lighten up your own KM implementation, I recommend that you take a look at Grantland.


And thanks very much to Grant for permission to post his cartoon here!

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Karen du Toit's curator insight, September 3, 5:10 AM

KM humour! Thanks Dr Dan!

Alain Piton's curator insight, September 3, 5:24 AM

add your insight...

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Customer knowledge management via social media: the case of Starbucks: Journal of Knowledge Management: Vol 17, No 2

Customer knowledge management via social media: the case of Starbucks: Journal of Knowledge Management: Vol 17, No 2 | Dr. Dan's Knowledge Management | Scoop.it
Knowledge management as an important business strategy http://t.co/efiKEr1821 #UKZN2014
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Keep Calm - Knowledge Management Series: Mentor Someone

Keep Calm - Knowledge Management Series: Mentor Someone | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Mentoring is key to both Organizational Learning and successful Knowledge Management implementation.

Dr. Dan Kirsch's insight:

With so much effort spent in so many organizations on building the knowledge repositories it is unfortunate that those same organizations have failed at tapping into and sharing the organization’s most valuable "knowledge base" -- the knowledge held by its people.  Mentoring is a key way to tap into that vast amount of held but seldom shared knowledge.


Mentoring traditionally tended to be more of a "one on one" relationship, but learning organizations now strive to create mentoring partnerships which generate learning opportunities across an organization.  Learning organizations allow for and actively encourage mentoring relationships that cross organizational boundaries, support project-based situations that directly address specific tasks or goals, or where mentoring teams are assigned to afford multiple mentors the opportunity to  mentor those with common developmental needs.  And so on.  The opportunities are many and the benefits are boundless.


When implementing Knowledge Management the issue shouldn't be one of whether or not mentoring should be viewed as a critical activity (because clearly it is), but rather one where the organization strives to find new ways to facilitate the form of learning and development across the organization.

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Searching For That KM Unicorn

Searching For That KM Unicorn | Dr. Dan's Knowledge Management | Scoop.it

Sometimes the greatest opportunities in Knowledge Management implementation can be found where nobody recognizes that the organizational environment is not supportive of Knowledge Management.

Dr. Dan Kirsch's insight:

The unicorn.  Talked about, rumored to be nearby, but not seen.  And sometimes finding an organization that not only "gets" the need for KM but also recognizes that the culture also has to be nurtured is a bit like looking for that unicorn.


Here's why this is currently on my mind -- this article on the "Six Signs They're Planning to Replace You" to be taken as warning signs that you're on your way out of your organization.  One of those cited six signs include that "All of a Sudden, Your Knowledge is Valuable."  I "get" the meaning, but would like to suggest that if you're in an organization where they don't already value your knowledge and broadly encourage knowledge sharing on a constant basis...you should already be planning your exit strategy.


Knowledge sharing and demonstrating an understanding of the value of employee knowledge are critical to maintaining an organization's competitive edge.  An organizational environment where it seems like a warning sign when employees are asked to share their knowledge...not so much.

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Learning Doesn't Progress the Way You Think It Does - TIME

Learning Doesn't Progress the Way You Think It Does - TIME | Dr. Dan's Knowledge Management | Scoop.it
KQED
Learning Doesn't Progress the Way You Think It Does
TIME
As we learn, this model assumes, we steadily ascend in our knowledge and skills, leaving more elementary approaches behind.
Dr. Dan Kirsch's insight:

Best sound bite: "But in important ways, the staircase metaphor fails to capture the way cognitive change actually works. Research shows that children (and adults!) employ a variety of strategies to solve problems, not only the one “typical” of their stage of development."

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Knowledge Transfer Myths Continued - Ottavio Group

Knowledge Transfer Myths Continued - Ottavio Group | Dr. Dan's Knowledge Management | Scoop.it
Ron Ottavio answering more Knowledge Transfer Myths we have heard while speaking with business leaders.
Dr. Dan Kirsch's insight:

Best sound bite: "ANY employee’s knowledge, expertise and wisdom from any line of work can be packaged and measurably transferred—so long as the “apprentice” has the proper desire and capacity to learn it."


True that.

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Carlos Rodrigues Cadre's curator insight, September 20, 12:26 PM

adicionar a sua visão ...

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Knoco Insights: Knowledge Capture

Knoco Insights: Knowledge Capture | Dr. Dan's Knowledge Management | Scoop.it
When considering knowledge capture from an expert (a retiring person is a sub set of this) you might wish to put the following three steps in place before moving forward. · The expert is made accountable for the knowledge ...
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Wyrd Con: The Convention That's All About Storytelling - LA Weekly

Wyrd Con: The Convention That's All About Storytelling - LA Weekly | Dr. Dan's Knowledge Management | Scoop.it
LA Weekly
Wyrd Con: The Convention That's All About Storytelling
LA Weekly
The convention organizers are bringing together the experts in a variety of fields to share knowledge with those who want to learn how to tell a good story.
Dr. Dan Kirsch's insight:

Just because story telling is so important to successful KM implementation, knowledge sharing, and knowledge transfer.

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Knoco stories: The five decision points for KM implementation

Knoco stories: The five decision points for KM implementation | Dr. Dan's Knowledge Management | Scoop.it
Dr. Dan Kirsch's insight:

This falls quite a bit in line with my own Five Levels of KM Strategy Maturity!

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