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Head of Knowledge Management Lawyer/PSL with Edwards Gibson | 221210

Head of Knowledge Management Lawyer/PSL with Edwards Gibson | 221210 | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan: International law firm's first ever "Head of Knowledge."


Employer: Edwards Gibson, Location: City of London, ID: 221210, Hours: Full time, Part time, Contract type: Permanent, Date posted: 01 Jul 2013 (#City firm would like to recruit a senior professional support #lawyer:

Dr. Dan Kirsch's insight:

If you are a "senior professional support lawyer" with a solid background in KM -- I'd highly recommend that you take a look at this opportunity!

Okay, this is perhaps a little bit of jumping on the bandwagon as it falls on the heels of a couple of similar ventures (one of which made the news recently for their law firm's practice of allowing billable hours the time spent on KM), but it is a VERY interesting opportunity.


What makes it particularly interesting is that they don't define KM which usually wouldn't be a good sign, but the discussion presented seems to indicate that they have open minds.  They want Knowledge Management and seem willing to talk about what that means.  In fact, the only mention of the IT side of things is that the candidate should have an understanding of the "importance of IT."  That's it.  No discussions about databases, implementing a collaborative tool that they've just picked out, and so on.  Really seems promising.


So, on the Dr. Dan's KM Job Rating Scale (on a scale of 1 to 10, 1 being totally clueless about what KM is and 10 being a place you should immediately send your resume to)....let's call this one an 8 because they seem to have a willingness to learn KM and to be lead by someone who knows what KM is all about.

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Dr. Dan's Knowledge Management
Dr. Dan's Knowledge Management
Knowledge Management viewpoints and curations by a world-wide recognized Knowledge Management Expert and Consultant: President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society; Creator of the first KM certification program and remains today after 20 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training.
Curated by Dr. Dan Kirsch

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Dr. Dan's Knowledge Management

Dr. Dan's Knowledge Management | Dr. Dan's Knowledge Management | Scoop.it

Welcome to my Knowledge Management Scoop.it Page!

Dr. Dan Kirsch's insight:

Knowledge Management viewpoints, curations, tips, quotes, implementation guides by a world-wide recognized Knowledge Management Expert and Consultant:

  • President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society;
  • Creator of the world's first KM certification program and remains today after 21 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training;
  • More than 21 years of Knowledge Management experience


If you have an interest in Knowledge Management, you might want to consider joining the Knowledge Management Professional Society (KMPro).


If you find the KM tips and "rules" (implementation guidelines) to be useful, you may find the KMPro Certified Knowledge Manager (CKM) certification workshop to be of interest as the workshop covers these same KM implementation issues (curriculum information).


You might also find my KM blog to be of interest:  Dr. Dan's Daily Dose.

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Why dialogue is so important for Knowledge Management

Why dialogue is so important for Knowledge Management | Dr. Dan's Knowledge Management | Scoop.it
thanks! @LOMBARDI_GLORIA Knowledge transfer is a #social process: you have to engage with other human beings http://t.co/NjTLzxOMFb #esn #km
Dr. Dan Kirsch's insight:
Why is dialogue so important in Knowledge Management? 

"The majority of knowledge within any organization is held in people’s heads. Indeed some would claim that ALL the knowledge is in people’s heads, and that anything which is written down becomes information, rather than knowledge."

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Rémy Ginoux's curator insight, June 7, 4:08 PM

Dialogue and communication is the clue...

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Can't force collaboration - Knowledge Jolt with Jack

Can't force collaboration - Knowledge Jolt with Jack | Dr. Dan's Knowledge Management | Scoop.it
Collaboration is important to buisness, but it isn't the only thing. And it can't be forced by merely rearranging the deck chairs. Peter Vander Auwera gives me incentive to think about these things.
Dr. Dan Kirsch's insight:

Best sound bite:  "Commit to learning from one another as a regular part of how we do things.  No, not a "database", but people.  Sure a database or SocBiz tools can provide pointers to people, but only the people can give you a feel for the experience and watch-outs.  They are the ones that can also ask interesting questions."

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4twenty2's curator insight, June 4, 5:18 AM

Collaboration, both within a company and outside too, perhaps even with your competitors, is an important aspect of business.  Understanding how to build it and work with it is an important part of Global business.

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Surveillance: an important facet of KM The knowledge dilemma - KMWorld Magazine

Surveillance: an important facet of KM The knowledge dilemma
KMWorld Magazine
Organizations find themselves on the horns of a knowledge management dilemma. Capturing emergent information may make some senior managers uncomfortable.
Dr. Dan Kirsch's insight:

Best sound bite: "Traditional knowledge management does not focus on the implicit or emergent information that employees possess. With the economic pressures of today, many organizations want to tap into information that will provide a competitive advantage."

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For $30 monthly, you can play guitar like Martin Taylor (knowledge transfer and capture in action)

For $30 monthly, you can play guitar like Martin Taylor (knowledge transfer and capture in action) | Dr. Dan's Knowledge Management | Scoop.it
VISALIA, California: What if the Internet had been around in the classic rock era, and guitar players could reach out to say, Jimi Hendrix or Duane Allman for tips on how to be better players? Or, jazz fans
Dr. Dan Kirsch's insight:

And the connection to Knowledge Management?  It was this particular sound bite that got my attention: "What the Internet has done is sped everything up. Something that took me 10 years to get to a certain level, now I have students who will get there in about 18 months."


The article discusses how students can now use the internet and associated tools to directly access musicians, and how that then reduces the learning curve -- or from a KM perspective, the rate of knowledge transfer and the ability to capture and utilize knowledge.

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Knoco stories: The creation of Knowledge

Knoco stories: The creation of Knowledge | Dr. Dan's Knowledge Management | Scoop.it
RT @nickknoco: The creation of Knowledge http://t.co/Ibxgeccpau #KM #KMers #knoco
Dr. Dan Kirsch's insight:

Best sound bite:  "The main enemy of receptivity is prior knowledge. As Epictetus said, "you cannot teach someone something they think they already know". This means that if you give people problems they know how to solve, they will not look for additional knowledge, and they will not think outside the box."

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In Loving Memory of Don Kirkpatrick

In Loving Memory of Don Kirkpatrick | Dr. Dan's Knowledge Management | Scoop.it
It is with much sadness but also great joy for his rich, full life that we announce that Don Kirkpatrick passed away last Friday. Read his obituary here.
Dr. Dan Kirsch's insight:

From Don's LinkedIn profile:  "Don Kirkpatrick is the creator of the Kirkpatrick Four Level Evaluation Model, the foremost training evaluation tool in the world."


Don was a major influence in my life and he will be dearly missed by many who knew him, and be everyone in the organizational learning and training communities.

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Knowledge Management and the Energy Sector: Part One

Knowledge Management and the Energy Sector: Part One | Dr. Dan's Knowledge Management | Scoop.it
Problems develop when management teams forget this fact and, instead, treat it as the goal or objective. It isn't. Knowledge Management is a tool that, when implemented properly by management, helps a company to achieve ...
Dr. Dan Kirsch's insight:

Best sound bite:  "Knowledge Management is an enabler; it’s one of the tools in the toolkit.  Problems develop when management teams forget this fact and, instead, treat it as the goal or objective.  It isn’t.  Knowledge Management is a tool that, when implemented properly by management, helps a company to achieve its actual business goals and strategies."

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Applying wikis to knowledge sharing and creation

European Conference on Knowledge Management, Barcelona, 2007 (Full-text paper on: Applying wikis to knowledge sharing and creation http://t.co/Qm2UMqvNGK #KM)...
Dr. Dan Kirsch's insight:

European Conference on Knowledge Management, Barcelona, 2007 (Full-text paper on: Applying wikis to knowledge sharing and creation.

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Using Analogies and Metaphors to Enhance Learning

Using Analogies and Metaphors to Enhance Learning | Dr. Dan's Knowledge Management | Scoop.it
The use of analogies and metaphors in learning programs can have a powerful impact on a learner’s understanding of new or complex concepts.
Dr. Dan Kirsch's insight:

Just because....learning and knowledge go hand in hand, and if you're a KM'er out implementing KM, your trade stock is in good analogies and metaphors.

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"Measuring knowledge" at NASA - A Great Look at What NOT to Do!

"Measuring knowledge" at NASA - A Great Look at What NOT to Do! | Dr. Dan's Knowledge Management | Scoop.it

"The key is making that content findable for employees and spotlighting information that can be digested on mobile devices."


Dr. Dan:  No, actually the key is to ensure that employees have necessary knowledge to accomplish tasks.

Dr. Dan Kirsch's insight:

Best sound bite (example of "not yet getting it"): "Once that content is available, managers can use "return on engagement" metrics to gauge knowledge transfer. For example, rather than measuring the amount of clicks on a piece of content, an ROE would look at the duration of a visit or what was downloaded."


Ah...no.  Duration (hover time) or tracking what was downloaded are both still output metrics and lagging in nature.  Separately or together they do nothing to demonstrate a Return on Engagement.  Hover time may not even be related to usefulness if for example, users simply have left that page open.  Tracking the downloads has no connection to whether or not the download was useful (or for that matter, you can have a Zillion downloads of a corrupted document and those metrics will "show" that the document must be valuable as it was downloaded so many times).  And while Knowledge Transfer is to some extent about distribution of knowledge, to do so without ensuring that right knowledge is available at the right time and for the right reasons is not what Knowledge Transfer is about.


Return on Engagement is a demonstration of the payback on your organizational investment in the engagement process and that is addressing an entirely different thing than is examining whether or not the knowledge needs of your employees are met.  And in this case it isn't an appropriate metric for knowledge management.  And find-ability of content, while important, is not a metric if for example, that content does not have utility or applicability.  Engagement does not provide verification that the desired outcome was achieved.  Engagement tends to focus on outputs and other lagging indicators.


All in all, what is cited by NASA is little more than Information Management and Content Management, with a heavy emphasis upon IT and has little to do with people side of Knowledge Management (where the valuable knowledge is).


Knowledge Management is very much about creating or adding value - examining the value-added of knowledge to a decision making process, or improvements to a desired outcome that can be measured based on positive changes in available knowledge, as examples.  And Knowledge Value-Added (KVA) is the appropriate methodology to utilize to determine whether or not an activity (or such) in turn generates a Return on Knowledge.

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Boosting knowledge transfer in the EU

Boosting knowledge transfer in the EU | Dr. Dan's Knowledge Management | Scoop.it
Evidence on knowledge transfer (KT) suggests there is still a gap when Europe is compared to the US, even though the Knowledge Transfer Office (KTO) profession has been maturing all over Europe. While Europe performs ...
Dr. Dan Kirsch's insight:

Free download - 80 page report on Knowledge Transfer and its connection to Innovation within the EU.

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The Keys to Practical Knowledge Management - Enterprise ...

The Keys to Practical Knowledge Management - Enterprise ... | Dr. Dan's Knowledge Management | Scoop.it
Through my years of knowledge management consulting, I'd seen KM treated largely as an academic pursuit, with a great deal of research and discussion but very little practice.
Dr. Dan Kirsch's insight:

Best sound bite:  "Assessing today’s business environment, I see KM in practice having matured to a point of meaningful business value.  KM practitioners and organizations have matured to the point where they are successfully leveraging KM principles in their business or are at least moving in that direction. In my view, there are three primary drivers for this maturation of KM."


I do agree with the first two primary drivers (Practical KM; The Need is Clearly Defined and Ever-present) but disagree with the third driver -- that "Technology Supports KM" and that "Many of today’s technologies have caught up with the information management theory that has influenced their development."


While I think that's a great goal, I also very much believe that while Web 2.0 and beyond is available, a lot of KM technology has not kept pace and is very much stuck in the era of "Web 1.0."

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Learning Doesn't Progress the Way You Think It Does - TIME

Learning Doesn't Progress the Way You Think It Does - TIME | Dr. Dan's Knowledge Management | Scoop.it
KQED
Learning Doesn't Progress the Way You Think It Does
TIME
As we learn, this model assumes, we steadily ascend in our knowledge and skills, leaving more elementary approaches behind.
Dr. Dan Kirsch's insight:

Best sound bite: "But in important ways, the staircase metaphor fails to capture the way cognitive change actually works. Research shows that children (and adults!) employ a variety of strategies to solve problems, not only the one “typical” of their stage of development."

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Knowledge Transfer Myths Continued - Ottavio Group

Knowledge Transfer Myths Continued - Ottavio Group | Dr. Dan's Knowledge Management | Scoop.it
Ron Ottavio answering more Knowledge Transfer Myths we have heard while speaking with business leaders.
Dr. Dan Kirsch's insight:

Best sound bite: "ANY employee’s knowledge, expertise and wisdom from any line of work can be packaged and measurably transferred—so long as the “apprentice” has the proper desire and capacity to learn it."


True that.

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Knoco Insights: Knowledge Capture

Knoco Insights: Knowledge Capture | Dr. Dan's Knowledge Management | Scoop.it
When considering knowledge capture from an expert (a retiring person is a sub set of this) you might wish to put the following three steps in place before moving forward. · The expert is made accountable for the knowledge ...
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Wyrd Con: The Convention That's All About Storytelling - LA Weekly

Wyrd Con: The Convention That's All About Storytelling - LA Weekly | Dr. Dan's Knowledge Management | Scoop.it
LA Weekly
Wyrd Con: The Convention That's All About Storytelling
LA Weekly
The convention organizers are bringing together the experts in a variety of fields to share knowledge with those who want to learn how to tell a good story.
Dr. Dan Kirsch's insight:

Just because story telling is so important to successful KM implementation, knowledge sharing, and knowledge transfer.

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Knoco stories: The five decision points for KM implementation

Knoco stories: The five decision points for KM implementation | Dr. Dan's Knowledge Management | Scoop.it
Dr. Dan Kirsch's insight:

This falls quite a bit in line with my own Five Levels of KM Strategy Maturity!

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Knowledge Transfer Definition - Ottavio Group

Knowledge Transfer Definition - Ottavio Group | Dr. Dan's Knowledge Management | Scoop.it
Ron Ottavio, President - Ottavio Group, gives presents his knowledge transfer definition to a group of financial services industry HR Directors.
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Roads and Transport Authority (RTA) kicks off 3rd Knowledge Fair marked by innovative, smart events

Roads and Transport Authority (RTA) kicks off 3rd Knowledge Fair marked by innovative, smart events | Dr. Dan's Knowledge Management | Scoop.it
Zawya (registration) RTA kicks off 3rd Knowledge Fair marked by innovative, smart events Zawya (registration) The event, which runs through June 5th, encompasses a diverse cast of distinctive activities such as lectures, awareness & cultural...
Dr. Dan Kirsch's insight:

Abdul Mohsen Ibrahim Younes, CEO of RTA Strategy & Corporate Governance Sector, said: "Holding the Knowledge Fair on an annual basis bears reference to the success of the past two editions of the event which has hit the targets set, particularly as the RTA is rolling out a plethora of events & activities of relevance to the promotion of knowledge among employees in order to optimize the use of knowledge resources and support decision-making in a bid to realize the concept of the Learning Organization."

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Dr. Dan's Knowledge Management Quotes - Tom Davenport on KM Strategy

Dr. Dan's Knowledge Management Quotes - Tom Davenport on KM Strategy | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Absent a Knowledge Management strategy, an organization is simply doing stuff.  Doing stuff doesn't mean that you're successfully implementing KM.  Failing to successfully implement KM means that you're not utilizing organizational knowledge to gain competitive advantage.  Failing to gain competitive advantage is bad.  Don't be bad.  Determine your KM strategy.

Dr. Dan Kirsch's insight:

"When an organization decides what principles it agrees upon with respect to knowledge management it can then create detailed approaches and plans based upon these principles."

(Tom Davenport)

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Social computing and knowledge creation

OLKC Conference, Copenhagen, April 2008 (Full text paper on #KM and related concepts - Social computing and knowledge creation http://t.co/OpFOGEIDtH)...
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Joseba Abaitua's curator insight, May 22, 11:39 PM

Social computing and knowledge creation, OLKC Conference, Copenhagen, April 2008 (Full text paper on #KM and related concepts -  http://t.co/OpFOGEIDtH)...

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Tribal knowledge and elders

Tribal knowledge and elders | Dr. Dan's Knowledge Management | Scoop.it

"In all of our collective societies, elders have long been respected as the keepers of knowledge."

Dr. Dan Kirsch's insight:

Best sound bite:  "Where we are collectively making a mistake is in believing that knowledge equals wisdom. There is currently no way to store and transfer wisdom effectively. We can create knowledge that describes the wisdom we see and experience, but we can’t transfer the experience itself."

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Dr. Dan's Knowledge Management Quotes - LeVar Burton on Connecting Learning to Knowledge

Dr. Dan's Knowledge Management Quotes - LeVar Burton on Connecting Learning to Knowledge | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  An ultimate goal of Knowledge Management is to support Organizational Learning.

Dr. Dan Kirsch's insight:

“When you have the ability to be a lifelong learner, there are no limits on what you can acquire in terms of knowledge and information.”

LeVar Burton

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Knowledge Management Part 3 – The Knowledge Yellow Pages ...

Knowledge Management Part 3 – The Knowledge Yellow Pages ... | Dr. Dan's Knowledge Management | Scoop.it
Knowledge Management System Implementation Challenges. Rate of Change. The speed at which new information is generated can be overwhelming, not to mention the rate at which new information makes existing ...
Dr. Dan Kirsch's insight:

"Best" sound bite (although I certainly don't agree with the specifics of the author's point): "Regardless of the specific form a Knowledge Yellow Pages may take in a particular organization, it represents a more viable option to access important knowledge within an organization."


The reason that I take exception to the above is for the simple fact -- people don't use Yellow Pages anymore.  Really.  But you knew that.  Think about it -- when was the last time that before heading out someone said to you, "wait a second, let's check the Yellow Pages to see what else might be around where we're headed"?  And on and on.


Let's admit it -- Yellow Pages are in most (if not all) cases an exercise in frustration.  You never quite know which section might have what listing, what that "thingie" is called so that you can look it up.  And on and on.


My point is that Yellow Pages as a means to implementing Knowledge Management pretty much doesn't work.  What is more important is to seek to understand HOW the people look for what knowledge and information, and then provide that capability.


I'm not surprised though that the blog author's bent is that direction -- given that he seems to have a lot of experience in MIS and such, but not so much experience in KM.  The old fall back applies -- KM is NOT Information Management.  And accordingly, a MIS approach is more likely to not make a good fit in supporting Knowledge Management.

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Organizational learning, knowledge management and more!

Organizational learning, knowledge management and more! | Dr. Dan's Knowledge Management | Scoop.it
Life of a lesson #7: Implementing recommendations - actually, like, you know, DOING stuff?! As part of a wider discussion about knowledge management (KM), we've recently been looking at the following ten steps in the life of ...
Dr. Dan Kirsch's insight:

Another look at lessons learned and After Action Reviews.

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