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Dr. Dan's Knowledge Management
Dr. Dan's Knowledge Management
Knowledge Management viewpoints and curations by a world-wide recognized Knowledge Management Expert and Consultant: President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society; Creator of the first KM certification program and remains today after 21 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training.
Curated by Dr. Dan Kirsch

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Rethinking inquiry as a cycle of learning - Reading Today Online

Rethinking inquiry as a cycle of learning - Reading Today Online | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Inquiry as a an important part of the cycle of learning and creating knowledge.

Dr. Dan Kirsch's insight:

Best sound bite: "Thus, the goal is not simply the creation of something, but also the sharing and discussion that follows, which allows us to “make” or “create” knowledge while reflecting on the conversation."


Which speaks directly to the "why" of socialization as a method of capturing and sharing tacit knowledge, and how that knowledge can then lead to the knowledge necessary to produce innovation.

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Helen Teague's curator insight, September 19, 1:17 PM

Dr. Dan Kirsch's insight:

Best sound bite: "Thus, the goal is not simply the creation of something, but also the sharing and discussion that follows, which allows us to “make” or “create” knowledge while reflecting on the conversation."

 

Which speaks directly to the "why" of socialization as a method of capturing and sharing tacit knowledge, and how that knowledge can then lead to the knowledge necessary to produce innovation.

Carlos Rodrigues Cadre's curator insight, September 20, 12:24 PM

adicionar a sua visão ...

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Dr. Dan's Knowledge Management Quotes - C. West Churchman on Knowledge vs. Collection of Information

Dr. Dan's Knowledge Management Quotes - C. West Churchman on Knowledge vs. Collection of Information | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan: Addressing yet again the value of the knowledge held by the people.

Dr. Dan Kirsch's insight:

"Knowledge resides in the user and not in the collection [of information]. It is how the user reacts to a collection of information that matters."

C. West Churchman

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Searching For That KM Unicorn

Searching For That KM Unicorn | Dr. Dan's Knowledge Management | Scoop.it

Sometimes the greatest opportunities in Knowledge Management implementation can be found where nobody recognizes that the organizational environment is not supportive of Knowledge Management.

Dr. Dan Kirsch's insight:

The unicorn.  Talked about, rumored to be nearby, but not seen.  And sometimes finding an organization that not only "gets" the need for KM but also recognizes that the culture also has to be nurtured is a bit like looking for that unicorn.


Here's why this is currently on my mind -- this article on the "Six Signs They're Planning to Replace You" to be taken as warning signs that you're on your way out of your organization.  One of those cited six signs include that "All of a Sudden, Your Knowledge is Valuable."  I "get" the meaning, but would like to suggest that if you're in an organization where they don't already value your knowledge and broadly encourage knowledge sharing on a constant basis...you should already be planning your exit strategy.


Knowledge sharing and demonstrating an understanding of the value of employee knowledge are critical to maintaining an organization's competitive edge.  An organizational environment where it seems like a warning sign when employees are asked to share their knowledge...not so much.

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Can't force collaboration - Knowledge Jolt with Jack

Can't force collaboration - Knowledge Jolt with Jack | Dr. Dan's Knowledge Management | Scoop.it
Collaboration is important to buisness, but it isn't the only thing. And it can't be forced by merely rearranging the deck chairs. Peter Vander Auwera gives me incentive to think about these things.
Dr. Dan Kirsch's insight:

Best sound bite:  "Commit to learning from one another as a regular part of how we do things.  No, not a "database", but people.  Sure a database or SocBiz tools can provide pointers to people, but only the people can give you a feel for the experience and watch-outs.  They are the ones that can also ask interesting questions."

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4twenty2's curator insight, June 4, 8:18 AM

Collaboration, both within a company and outside too, perhaps even with your competitors, is an important aspect of business.  Understanding how to build it and work with it is an important part of Global business.

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Wyrd Con: The Convention That's All About Storytelling - LA Weekly

Wyrd Con: The Convention That's All About Storytelling - LA Weekly | Dr. Dan's Knowledge Management | Scoop.it
LA Weekly
Wyrd Con: The Convention That's All About Storytelling
LA Weekly
The convention organizers are bringing together the experts in a variety of fields to share knowledge with those who want to learn how to tell a good story.
Dr. Dan Kirsch's insight:

Just because story telling is so important to successful KM implementation, knowledge sharing, and knowledge transfer.

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Knoco stories: The five decision points for KM implementation

Knoco stories: The five decision points for KM implementation | Dr. Dan's Knowledge Management | Scoop.it
Dr. Dan Kirsch's insight:

This falls quite a bit in line with my own Five Levels of KM Strategy Maturity!

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Knowledge Transfer Definition - Ottavio Group

Knowledge Transfer Definition - Ottavio Group | Dr. Dan's Knowledge Management | Scoop.it
Ron Ottavio, President - Ottavio Group, gives presents his knowledge transfer definition to a group of financial services industry HR Directors.
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Knowledge Management and the Energy Sector: Part One

Knowledge Management and the Energy Sector: Part One | Dr. Dan's Knowledge Management | Scoop.it
Problems develop when management teams forget this fact and, instead, treat it as the goal or objective. It isn't. Knowledge Management is a tool that, when implemented properly by management, helps a company to achieve ...
Dr. Dan Kirsch's insight:

Best sound bite:  "Knowledge Management is an enabler; it’s one of the tools in the toolkit.  Problems develop when management teams forget this fact and, instead, treat it as the goal or objective.  It isn’t.  Knowledge Management is a tool that, when implemented properly by management, helps a company to achieve its actual business goals and strategies."

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Applying wikis to knowledge sharing and creation

European Conference on Knowledge Management, Barcelona, 2007 (Full-text paper on: Applying wikis to knowledge sharing and creation http://t.co/Qm2UMqvNGK #KM)...
Dr. Dan Kirsch's insight:

European Conference on Knowledge Management, Barcelona, 2007 (Full-text paper on: Applying wikis to knowledge sharing and creation.

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Using Analogies and Metaphors to Enhance Learning

Using Analogies and Metaphors to Enhance Learning | Dr. Dan's Knowledge Management | Scoop.it
The use of analogies and metaphors in learning programs can have a powerful impact on a learner’s understanding of new or complex concepts.
Dr. Dan Kirsch's insight:

Just because....learning and knowledge go hand in hand, and if you're a KM'er out implementing KM, your trade stock is in good analogies and metaphors.

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"Measuring knowledge" at NASA - A Great Look at What NOT to Do!

"Measuring knowledge" at NASA - A Great Look at What NOT to Do! | Dr. Dan's Knowledge Management | Scoop.it

"The key is making that content findable for employees and spotlighting information that can be digested on mobile devices."


Dr. Dan:  No, actually the key is to ensure that employees have necessary knowledge to accomplish tasks.

Dr. Dan Kirsch's insight:

Best sound bite (example of "not yet getting it"): "Once that content is available, managers can use "return on engagement" metrics to gauge knowledge transfer. For example, rather than measuring the amount of clicks on a piece of content, an ROE would look at the duration of a visit or what was downloaded."


Ah...no.  Duration (hover time) or tracking what was downloaded are both still output metrics and lagging in nature.  Separately or together they do nothing to demonstrate a Return on Engagement.  Hover time may not even be related to usefulness if for example, users simply have left that page open.  Tracking the downloads has no connection to whether or not the download was useful (or for that matter, you can have a Zillion downloads of a corrupted document and those metrics will "show" that the document must be valuable as it was downloaded so many times).  And while Knowledge Transfer is to some extent about distribution of knowledge, to do so without ensuring that right knowledge is available at the right time and for the right reasons is not what Knowledge Transfer is about.


Return on Engagement is a demonstration of the payback on your organizational investment in the engagement process and that is addressing an entirely different thing than is examining whether or not the knowledge needs of your employees are met.  And in this case it isn't an appropriate metric for knowledge management.  And find-ability of content, while important, is not a metric if for example, that content does not have utility or applicability.  Engagement does not provide verification that the desired outcome was achieved.  Engagement tends to focus on outputs and other lagging indicators.


All in all, what is cited by NASA is little more than Information Management and Content Management, with a heavy emphasis upon IT and has little to do with people side of Knowledge Management (where the valuable knowledge is).


Knowledge Management is very much about creating or adding value - examining the value-added of knowledge to a decision making process, or improvements to a desired outcome that can be measured based on positive changes in available knowledge, as examples.  And Knowledge Value-Added (KVA) is the appropriate methodology to utilize to determine whether or not an activity (or such) in turn generates a Return on Knowledge.

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Boosting knowledge transfer in the EU

Boosting knowledge transfer in the EU | Dr. Dan's Knowledge Management | Scoop.it
Evidence on knowledge transfer (KT) suggests there is still a gap when Europe is compared to the US, even though the Knowledge Transfer Office (KTO) profession has been maturing all over Europe. While Europe performs ...
Dr. Dan Kirsch's insight:

Free download - 80 page report on Knowledge Transfer and its connection to Innovation within the EU.

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The Keys to Practical Knowledge Management - Enterprise ...

The Keys to Practical Knowledge Management - Enterprise ... | Dr. Dan's Knowledge Management | Scoop.it
Through my years of knowledge management consulting, I'd seen KM treated largely as an academic pursuit, with a great deal of research and discussion but very little practice.
Dr. Dan Kirsch's insight:

Best sound bite:  "Assessing today’s business environment, I see KM in practice having matured to a point of meaningful business value.  KM practitioners and organizations have matured to the point where they are successfully leveraging KM principles in their business or are at least moving in that direction. In my view, there are three primary drivers for this maturation of KM."


I do agree with the first two primary drivers (Practical KM; The Need is Clearly Defined and Ever-present) but disagree with the third driver -- that "Technology Supports KM" and that "Many of today’s technologies have caught up with the information management theory that has influenced their development."


While I think that's a great goal, I also very much believe that while Web 2.0 and beyond is available, a lot of KM technology has not kept pace and is very much stuck in the era of "Web 1.0."

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Is Social Networking Good for Learning? asks Chief Learning Officer....

Is Social Networking Good for Learning? asks Chief Learning Officer.... | Dr. Dan's Knowledge Management | Scoop.it
Is Social Networking Good for Learning?
Chief Learning Officer
Enterprise social networks are private internal software platforms designed to engage employees while fostering collaboration, communication, knowledge sharing and informal learning.
Dr. Dan Kirsch's insight:

I'm almost not sure where to start with this one....but what starts out as a potentially interesting read that discusses the important connection between social networking (sharing knowledge) and learning and knowledge management, fairly quickly is reduced to a discussion of the technological side of things.


Consider this sound bite: "Technology is considered a strategic asset for many organizations and is recognized as an integral part of business strategy because organizations can use it to maximize employees’ contributions and performance."


I have to give that one a good ole grade of "F" because it is flat out wrong.  Not that many organizations don't consider technology to be a strategic asset, but rather that technology isn't a strategic asset.  Well, generally speaking.  Unless of course you have single-handedly just created a unique bit of social networking technology that is unknown to any other organization on the planet that allows for unique knowledge capture and sharing.  And even then I give it a very short innovation head start period before others are following that lead. 


Technology, and choosing to have it and to use it isn't really ground breaking.  And it's not a strategy.  That's akin to suggesting that utilizing cell phones is a strategy.  IT is a tool.  Having a tool isn't a strategy.  It is a tool.  And having a technology that everyone else has does not maintain the organization's capacity to determine its future well-being (which is pretty much the definition of a "strategic asset").


The reality of it is that if you intend to use social networking to support your organizational learning (and I'm suggesting that you should do that) and you recognize the importance of that social networking to knowledge sharing (which is clearly linked to organizational learning)....then it's probably time to start considering what your social networking goals are.  What that strategy is.  And how exactly (and I mean exactly) social networking fits within the organization's Knowledge Management and Learning strategies.  And how those stategies are tied to the overarching organizational strategy.


My point is that if you breeze through this article you will see that the only discussion of strategy though is the above quote, which suggested that technology is an integral part of strategy and that it is a strategic asset.  No other discussion of strategy.


And that speaks to exactly why so many organizations aren't truly reaping the benefits from social networking.  They simply have no strategy.  It is ad hoc.  It happens on its own terms, without regard for determining how what knowledge that is being transferred and captured might improve the organizational learning and then contribute to the big picture goals. 


A lot of those organizations who tout their "success" at social networking....are simply lucky.  Not consistent.  Not making cultural reforms.  And therein wasting organizational learning opportunities.

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Keep Calm - Knowledge Management Series: Mentor Someone

Keep Calm - Knowledge Management Series: Mentor Someone | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Mentoring is key to both Organizational Learning and successful Knowledge Management implementation.

Dr. Dan Kirsch's insight:

With so much effort spent in so many organizations on building the knowledge repositories it is unfortunate that those same organizations have failed at tapping into and sharing the organization’s most valuable "knowledge base" -- the knowledge held by its people.  Mentoring is a key way to tap into that vast amount of held but seldom shared knowledge.


Mentoring traditionally tended to be more of a "one on one" relationship, but learning organizations now strive to create mentoring partnerships which generate learning opportunities across an organization.  Learning organizations allow for and actively encourage mentoring relationships that cross organizational boundaries, support project-based situations that directly address specific tasks or goals, or where mentoring teams are assigned to afford multiple mentors the opportunity to  mentor those with common developmental needs.  And so on.  The opportunities are many and the benefits are boundless.


When implementing Knowledge Management the issue shouldn't be one of whether or not mentoring should be viewed as a critical activity (because clearly it is), but rather one where the organization strives to find new ways to facilitate the form of learning and development across the organization.

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Knowledge Transfer Myths Continued - Ottavio Group

Knowledge Transfer Myths Continued - Ottavio Group | Dr. Dan's Knowledge Management | Scoop.it
Ron Ottavio answering more Knowledge Transfer Myths we have heard while speaking with business leaders.
Dr. Dan Kirsch's insight:

Best sound bite: "ANY employee’s knowledge, expertise and wisdom from any line of work can be packaged and measurably transferred—so long as the “apprentice” has the proper desire and capacity to learn it."


True that.

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Carlos Rodrigues Cadre's curator insight, September 20, 12:26 PM

adicionar a sua visão ...

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Surveillance: an important facet of KM The knowledge dilemma - KMWorld Magazine

Surveillance: an important facet of KM The knowledge dilemma
KMWorld Magazine
Organizations find themselves on the horns of a knowledge management dilemma. Capturing emergent information may make some senior managers uncomfortable.
Dr. Dan Kirsch's insight:

Best sound bite: "Traditional knowledge management does not focus on the implicit or emergent information that employees possess. With the economic pressures of today, many organizations want to tap into information that will provide a competitive advantage."

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For $30 monthly, you can play guitar like Martin Taylor (knowledge transfer and capture in action)

For $30 monthly, you can play guitar like Martin Taylor (knowledge transfer and capture in action) | Dr. Dan's Knowledge Management | Scoop.it
VISALIA, California: What if the Internet had been around in the classic rock era, and guitar players could reach out to say, Jimi Hendrix or Duane Allman for tips on how to be better players? Or, jazz fans
Dr. Dan Kirsch's insight:

And the connection to Knowledge Management?  It was this particular sound bite that got my attention: "What the Internet has done is sped everything up. Something that took me 10 years to get to a certain level, now I have students who will get there in about 18 months."


The article discusses how students can now use the internet and associated tools to directly access musicians, and how that then reduces the learning curve -- or from a KM perspective, the rate of knowledge transfer and the ability to capture and utilize knowledge.

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Knoco stories: The creation of Knowledge

Knoco stories: The creation of Knowledge | Dr. Dan's Knowledge Management | Scoop.it
RT @nickknoco: The creation of Knowledge http://t.co/Ibxgeccpau #KM #KMers #knoco
Dr. Dan Kirsch's insight:

Best sound bite:  "The main enemy of receptivity is prior knowledge. As Epictetus said, "you cannot teach someone something they think they already know". This means that if you give people problems they know how to solve, they will not look for additional knowledge, and they will not think outside the box."

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Roads and Transport Authority (RTA) kicks off 3rd Knowledge Fair marked by innovative, smart events

Roads and Transport Authority (RTA) kicks off 3rd Knowledge Fair marked by innovative, smart events | Dr. Dan's Knowledge Management | Scoop.it
Zawya (registration) RTA kicks off 3rd Knowledge Fair marked by innovative, smart events Zawya (registration) The event, which runs through June 5th, encompasses a diverse cast of distinctive activities such as lectures, awareness & cultural...
Dr. Dan Kirsch's insight:

Abdul Mohsen Ibrahim Younes, CEO of RTA Strategy & Corporate Governance Sector, said: "Holding the Knowledge Fair on an annual basis bears reference to the success of the past two editions of the event which has hit the targets set, particularly as the RTA is rolling out a plethora of events & activities of relevance to the promotion of knowledge among employees in order to optimize the use of knowledge resources and support decision-making in a bid to realize the concept of the Learning Organization."

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Dr. Dan's Knowledge Management Quotes - Tom Davenport on KM Strategy

Dr. Dan's Knowledge Management Quotes - Tom Davenport on KM Strategy | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Absent a Knowledge Management strategy, an organization is simply doing stuff.  Doing stuff doesn't mean that you're successfully implementing KM.  Failing to successfully implement KM means that you're not utilizing organizational knowledge to gain competitive advantage.  Failing to gain competitive advantage is bad.  Don't be bad.  Determine your KM strategy.

Dr. Dan Kirsch's insight:

"When an organization decides what principles it agrees upon with respect to knowledge management it can then create detailed approaches and plans based upon these principles."

(Tom Davenport)

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Social computing and knowledge creation

OLKC Conference, Copenhagen, April 2008 (Full text paper on #KM and related concepts - Social computing and knowledge creation http://t.co/OpFOGEIDtH)...
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Joseba Abaitua's curator insight, May 23, 2:39 AM

Social computing and knowledge creation, OLKC Conference, Copenhagen, April 2008 (Full text paper on #KM and related concepts -  http://t.co/OpFOGEIDtH)...

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Tribal knowledge and elders

Tribal knowledge and elders | Dr. Dan's Knowledge Management | Scoop.it

"In all of our collective societies, elders have long been respected as the keepers of knowledge."

Dr. Dan Kirsch's insight:

Best sound bite:  "Where we are collectively making a mistake is in believing that knowledge equals wisdom. There is currently no way to store and transfer wisdom effectively. We can create knowledge that describes the wisdom we see and experience, but we can’t transfer the experience itself."

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Dr. Dan's Knowledge Management Quotes - LeVar Burton on Connecting Learning to Knowledge

Dr. Dan's Knowledge Management Quotes - LeVar Burton on Connecting Learning to Knowledge | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  An ultimate goal of Knowledge Management is to support Organizational Learning.

Dr. Dan Kirsch's insight:

“When you have the ability to be a lifelong learner, there are no limits on what you can acquire in terms of knowledge and information.”

LeVar Burton

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Knowledge Management Part 3 – The Knowledge Yellow Pages ...

Knowledge Management Part 3 – The Knowledge Yellow Pages ... | Dr. Dan's Knowledge Management | Scoop.it
Knowledge Management System Implementation Challenges. Rate of Change. The speed at which new information is generated can be overwhelming, not to mention the rate at which new information makes existing ...
Dr. Dan Kirsch's insight:

"Best" sound bite (although I certainly don't agree with the specifics of the author's point): "Regardless of the specific form a Knowledge Yellow Pages may take in a particular organization, it represents a more viable option to access important knowledge within an organization."


The reason that I take exception to the above is for the simple fact -- people don't use Yellow Pages anymore.  Really.  But you knew that.  Think about it -- when was the last time that before heading out someone said to you, "wait a second, let's check the Yellow Pages to see what else might be around where we're headed"?  And on and on.


Let's admit it -- Yellow Pages are in most (if not all) cases an exercise in frustration.  You never quite know which section might have what listing, what that "thingie" is called so that you can look it up.  And on and on.


My point is that Yellow Pages as a means to implementing Knowledge Management pretty much doesn't work.  What is more important is to seek to understand HOW the people look for what knowledge and information, and then provide that capability.


I'm not surprised though that the blog author's bent is that direction -- given that he seems to have a lot of experience in MIS and such, but not so much experience in KM.  The old fall back applies -- KM is NOT Information Management.  And accordingly, a MIS approach is more likely to not make a good fit in supporting Knowledge Management.

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