Dr. Dan's Knowled...
Follow
Find tag "Dr. Dan's KM Quotes"
8.5K views | +23 today
Dr. Dan's Knowledge Management
Dr. Dan's Knowledge Management
Knowledge Management viewpoints and curations by a world-wide recognized Knowledge Management Expert and Consultant: President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society; Creator of the first KM certification program and remains today after 20 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training.
Curated by Dr. Dan Kirsch
Your new post is loading...
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Barbara Lawton on Communities of Practice

Dr. Dan's Knowledge Management Quotes - Barbara Lawton on Communities of Practice | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  When establishing Communities of Practice (CoP), two important points to consider - "If you build it they will come" seldom works (so consider carefully any forced creation of CoPs), and, providing support to existing CoPs demonstrates organizational commitment (which shows participants that what they're doing is important).

Dr. Dan Kirsch's insight:

"Nurturing and expanding existing communities of practice is easier than establishing new ones."

(Barbara Lawton)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - KM as a Verb (vs. Noun)

Dr. Dan's Knowledge Management Quotes - KM as a Verb (vs. Noun) | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Knowledge is a noun, as is management.  Manage is a verb.  I do think though that this is a bit of the problem in Knowledge Management.  Nobody would question the meaning of "Project Management" or the application of the term as a verb (same for HR Management, Contract Management, and so on).  That's probably because what those are has been better explained, while the message of what KM is often degenerates into some sort of an IT (sounding) explanation (and IT is all about the nouns).  All the more critical to hone your KM elevator speech, to ensure that your organization understands what KM is all about.

Dr. Dan Kirsch's insight:

“Too often, people think of knowledge management as a noun. They’re mistaken: KM is a verb, a way of getting work done.”

(Jeff Angus)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka on Ba

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka on Ba | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Learn about Ba, and understand its implication to the organizational knowledge creation processes.  Knowledge creation fosters innovation, and Ba is the place (context) in which the tacit knowledge is converted, and the place (context) that enables the organization to utilize the new knowledge to discover new products, or ways to improve upon existing products, and so on.

Dr. Dan Kirsch's insight:

“Knowledge needs a context to be created.  Contrary to the Cartesian view of knowledge, which emphasises the absolute and context-free nature of knowledge, the knowledge-creating process is necessarily context-specific in terms of who participates and how they participate. Knowledge needs a physical context to be created: `there is no creation without place'.  Ba, (which roughly means `place') offers such a context.”

(Ikujiro Nonaka)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka on Knowledge Management

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka on Knowledge Management | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan Kirsch:  Knowledge Management is not about Information Technology and is instead about how people create and share knowledge.

Dr. Dan Kirsch's insight:

Companies and leaders who treat knowledge management as just another branch of IT don’t understand how human beings learn and create.

(Ikujiro Nonaka)

more...
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Dan Kirsch on Keyboard Departments & Sharepoint Implementation

Dr. Dan's Knowledge Management Quotes - Dan Kirsch on Keyboard Departments & Sharepoint Implementation | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan: Knowledge Management is not about the IT being used at the moment.

Dr. Dan Kirsch's insight:

“I’ve asked organizations if I could please visit their Keyboard Department. Because I see documents, so clearly they must have used a keyboard to produce those.  So I assume that they must then have a Keyboard Department to control use of that tool.  The point being that having a Keyboard Department would make about as much sense as their leading me to their Sharepoint administrator (or whatever their tool of the day might be) so that we can discuss their KM implementation.  The IT in use to support their KM effort is just a tool, just like a keyboard.  It’s not a strategy, it’s not a KM implementation.  It’s a tool.  Like keyboards.  Or telephones."

(Dan Kirsch)

more...
Ethan England's curator insight, January 22, 2:37 AM

SharePoint can be used to provide intranet portals, document & file management, collaboration, social networks, extranets, websites, enterprise search, and business intelligence.

Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - David Skyrme on Knowledge Management & Organizational Culture

Dr. Dan's Knowledge Management Quotes - David Skyrme on Knowledge Management & Organizational Culture | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  As was probably first suggested by Tom Davenport ("Working Knowledge"), Knowledge Management is mostly about the people.

Dr. Dan Kirsch's insight:

"A common problem in most knowledge management programs is that individuals do not share their knowledge, a problem that is compounded when people work virtually over a globally distributed network.  Most organizations need a change of culture.  There is no quick fix."

(David J Skyrme)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Tom Davenport on Creating KM Strategy

Dr. Dan's Knowledge Management Quotes - Tom Davenport on Creating KM Strategy | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  One critical point in implementing Knowledge Management is to consider what you intend to "do" with your KM before you begin putting in place the tools.  To put in place the tools prior to having a strategy which lays out the requirements and needs as well as the approach to meeting those needs is putting the cart before the horse.

Dr. Dan Kirsch's insight:

"When an organization decides what principles it agrees upon with respect to knowledge management it can then create detailed approaches and plans based upon these principles."

(Tom Davenport)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Tom Davenport on the Cost of Failure to Implement Knowledge Management.

Dr. Dan's Knowledge Management Quotes - Tom Davenport on the Cost of Failure to Implement Knowledge Management. | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan: An important point to remember is that all too often organizations get wrapped up in looking for the right metric to demonstrate the value of knowledge management and perhaps at times it is more important to consider the cost or impact from not implementing knowledge management.

Dr. Dan Kirsch's insight:

"But while knowledge management is expensive the obvious retort is that not managing knowledge is even more so.  What is the cost of ignorance and stupidity.  How much does it cost an organization to forget what key employees know?  To not be able to answer customer questions quickly or at all?  Or to make poor decisions based on faulty knowledge?"

(Tom Davenport)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Peter Drucker on Knowledge

Dr. Dan's Knowledge Management Quotes - Peter Drucker on Knowledge | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  There are times however when I can't help but wonder who exactly has told the manager(s) about this responsibility.

Dr. Dan Kirsch's insight:

"A manager is responsible for the application and performance of knowledge."


(Peter Drucker)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Tom Davenport on Knowledge Transfer

Dr. Dan's Knowledge Management Quotes - Tom Davenport on Knowledge Transfer | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Yet another reinforcement and reminder that KM is about the people, not about the tools.

Dr. Dan Kirsch's insight:

"Successful knowledge transfer involves neither computers nor documents but rather interactions between people."


(Tom Davenport)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Peter Drucker on Confusing Data with Knowledge

Dr. Dan's Knowledge Management Quotes - Peter Drucker on Confusing Data with Knowledge | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Big Data is NOT Knowledge and having Information Technology does NOT mean that you necessarily have the right information.

Dr. Dan Kirsch's insight:

"The computer is merely a tool in the process...To put it in editorial terms, knowing how a typewriter works does not make you a writer. Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information."


(Peter Drucker)

more...
Robert Mizzi's curator insight, December 27, 2013 2:18 AM

Some important decision makers hould nbe made aware of this fact, I think.

Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes

Dr. Dan's Knowledge Management Quotes | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  The ultimate goal of should of course be to accomplish something with the organization's knowledge, to gain competitive advantage, make more effective decisions, etc.  Knowledge Management is the enabler.

Dr. Dan Kirsch's insight:

"No organization, no manager in her or his right mind cares about abstract, theoretical knowledge, unless it supports more effective action."


(Peter Senge)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes

Dr. Dan's Knowledge Management Quotes | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  The cost of failing to implement Knowledge Management.

Dr. Dan Kirsch's insight:

"Employees spend over six hours a day duplicating knowledge work or searching for information."


(Nick Bontis)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes -

Dr. Dan's Knowledge Management Quotes - | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Knowledge development is key to utilization of organizational knowledge to support evidence-based decision-making.

Dr. Dan Kirsch's insight:

"Knowledge Management is the purposeful interventions of knowledge development to realize sufficient knowledge availability at the time and place the organization needs it."

(Larry Prusak)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Alvin Toffler on Knowledge-Based Society

Dr. Dan's Knowledge Management Quotes - Alvin Toffler on Knowledge-Based Society | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  As suggested by Toffler in 1990, knowledge assets are both the inputs and outputs of the knowledge creating activities -- but it seems that all too often organizations fail to understand the value of those assets and the need to create and utilize them to realize their true value.

Dr. Dan Kirsch's insight:

"We are now living in a `knowledge-based society', where knowledge is the source of the highest quality power."

(Alvin Toffler)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka on Organizational Purpose & Importance of Asking Questions

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka on Organizational Purpose & Importance of Asking Questions | Dr. Dan's Knowledge Management | Scoop.it

Dr. Dan:  Having in place an organizational strategy is critically important to successful Knowledge Management implementation.  Understanding the organization's purpose is the first step to creating that strategy.

Dr. Dan Kirsch's insight:

“Why is ultimately a question of purpose: Why do we exist? In most organizations, people are not encouraged to keep asking questions. As a result, people resign themselves to living with difficulties that they could actually resolve if they had a way to frame their knowledge within a larger solution.”

(Ikujiro Nonaka)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on Relationship Between Knowledge and Experience

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on Relationship Between Knowledge and Experience | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Sharing framed experiences creates tacit knowledge, and this concept is lost when organizations embark upon a journey to attempt to fit all knowledge neatly into a repository.

Dr. Dan Kirsch's insight:

"Knowledge emerges from experience, which is a subjective process of feeling, and from grasping essence to interpret the world."

(Ikujiro Nonaka & Hirotaka Takeuchi)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on the Nature of Knowledge

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on the Nature of Knowledge | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Lack of understanding the nature of knowledge then means that an organization will not be able to manage their knowledge, spending time and resources on knowledge that lacks any strategic value.

Dr. Dan Kirsch's insight:

"Knowledge is different in nature from information or physical resources, and unless we understand the essential nature of knowledge, we cannot share it or use it, and, more importantly, create it effectively."

(Ikujiro Nonaka & Hirotaka Takeuchi)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Barbara Lawton on Nurturing Communities of Practice

Dr. Dan's Knowledge Management Quotes - Barbara Lawton on Nurturing Communities of Practice | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Communities shouldn't be mandated but they can be nutured into a continuing existence by creating the right conditions inside the organization and by management providing support for the communities.

Dr. Dan Kirsch's insight:

"Nurturing and expanding existing communities of practice is easier than establishing new ones."

(Barbara Lawton)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on the Link Between Knowledge & Strategy

Dr. Dan's Knowledge Management Quotes - Ikujiro Nonaka & Hirotaka Takeuchi on the Link Between Knowledge & Strategy | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  The only thing that makes any organization unique is its knowledge.  After that the only remaining question is with regard to their ability to fully appreciate and then capitalize upon that uniqueness.

Dr. Dan Kirsch's insight:

"Firms create knowledge to change themselves and their environment, based on their vision and driving objectives"

(Ikujiro Nonaka & Hirotaka Takeuchi)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - Peter Senge on Sharing Knowledge & Creating Learning Processes

Dr. Dan's Knowledge Management Quotes - Peter Senge on Sharing Knowledge & Creating Learning Processes | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  I think that this is why so many organizations continue to miss the mark regarding their quest to become a "learning organization" -- they're still not focused on sharing knowledge and creating learning processes and instead improperly focus on the Information Technology.

Dr. Dan Kirsch's insight:

"Sharing knowledge is not about giving people something or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action - it is about creating learning processes."

(Peter Senge)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes - On Information Overload

Dr. Dan's Knowledge Management Quotes - On Information Overload | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Information overload (or data) is not just a distraction, it's a drain on organizational resources.

Dr. Dan Kirsch's insight:

"In your thirst for knowledge, be sure not to drown in all the information."


(Anthony J. D' Angelo)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management

Dr. Dan's Knowledge Management | Dr. Dan's Knowledge Management | Scoop.it

Welcome to my Knowledge Management Scoop.it Page!

Dr. Dan Kirsch's insight:

Knowledge Management viewpoints, curations, tips, quotes, implementation guides by a world-wide recognized Knowledge Management Expert and Consultant:

  • President/CEO of Knowledge Management Professional Society (KMPro) - the world's largest KM professional society;
  • Creator of the world's first KM certification program and remains today after 21 years as the world's longest serving provider of Knowledge Management training and certification with more than 6,500 individuals certified and more than 3,000 in other KM training;
  • More than 21 years of Knowledge Management experience


If you have an interest in Knowledge Management, you might want to consider joining the Knowledge Management Professional Society (KMPro).


If you find the KM tips and "rules" (implementation guidelines) to be useful, you may find the KMPro Certified Knowledge Manager (CKM) certification workshop to be of interest as the workshop covers these same KM implementation issues (curriculum information).


You might also find my KM blog to be of interest:  Dr. Dan's Daily Dose.

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes: Understanding KM

Dr. Dan's Knowledge Management Quotes: Understanding KM | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  KM is not Information Technology.

Dr. Dan Kirsch's insight:

"Organizations complain about the lack of return on investment for knowledge management.  What is remarkable is that those very same organizations have never actually embraced knowledge management.  Never bothered to learn what it is.  Never sought to understand how to properly implement it.  Never considered the best measurements of its success.  They never embraced knowledge management - information technology, yes, but not knowledge management."


(Dan Kirsch)

more...
No comment yet.
Scooped by Dr. Dan Kirsch
Scoop.it!

Dr. Dan's Knowledge Management Quotes

Dr. Dan's Knowledge Management Quotes | Dr. Dan's Knowledge Management | Scoop.it


Dr. Dan:  Putting KM in its place.

Dr. Dan Kirsch's insight:

"Putting the IT department in charge of Knowledge Management is akin to having a Keyboard department to be in charge of all organizational documents simply because a computer keyboard was used in creating those documents."


(Dan Kirsch)

more...
No comment yet.

Get even more of Dr. Dan's Knowledge Management - subscribe to my newsletter!

Thanks for subscribing to Dr. Dan's Knowledge Management!