There are certainly other big players in the AI space, most notably IBM. However, I think that this move by Facebook marks the start of an intense race. AI is certainly on the path to be the next technological revolution although I think that it could be decades before it reaches the retail consumer level. The business target is large corporations and health care networks.
The practice and theory of Knowledge Management will also be revolutionized. AI has to potential to change the way organizations are managed, the way academic research is done, and the prevailing paradigm of post-secondary education. KM could become a field with a focus more on what human workers can be displaced by AI and what type of knowledge and capability is best suited to working in an AI guided environment. That's a somewhat dystopian view, for sure, and not about to happen any time soon but KM theorists and practitioners should nevertheless be considering the AI trajectory and its implications.
The following article, Could Artificial Intelligence Create an Unemployment Crisis? by Martin Ford, takes a freightening look at what the future could look like with advanced AI systems.
Technology: Smart Machines Expected to Disrupt and Transform Formtek Blog (blog) This marketplace comprises intelligent agents, virtual reality assistants, expert systems and embedded software to make traditional machines 'smart' in a very...
Blair Kettle's insight:
It's inevitable that smart machines will disrupt and transform business, government, the workplace, society, etc. What's debatable is the timeline.
Clinical Decision Support Systems have been used very successfully in the field of medicine for more than a decade and they're getting more sophisticated. IBM's Watson has demonstrated its prowess at Jeopardy and is now on a path of commercialization starting with helping doctors make better diagnoses. http://tinyurl.com/n23yavu
Intelligent systems like Watson will transform the field of Knowledge Management as well. When systems like it are pervasive and even more advanced that they are today will the idea of a Community of Practice, for example, become an anachronism. an artifact of history? The advance of artificial intelligence will certainly place a downward pressure on compensation paid to people who have traditionally made their living from their advanced or arcane knowledge. I can forsee a day when some of the work traditionally performed by actuaries, for example, will be performed by a decendant of Watson. Indeed, as this article says, intelligent systems will displace millions of middle-class jobs.
The author, Jane Callinor, says, "I find it hard to think of obstacles to developing a PLE that are technology based. The difficulties come through people's reluctance to engage. This is a hindrance to me in trying to promote the notion of a PLE with my students - even the young, eager "digital residents" seem not to equate learning with technology and social networks as I discovered earlier this year."
I think that it's possible that it is less that students (or people in general) don't equate learning with technology and social networks and more that they lack self-direction, self-motivation and the curiosity that drives independent and continuous learning.
Students in Matamoros, Mexico weren't getting much out of school -- until a radical new teaching method unlocked their potential.
Blair Kettle's insight:
This story reminds me of Ken Robinson's now famous TED talk in which he argues that schools, as they are currently and have historically been conceived, destroy creativity. If this is true, as I believe it is, there ought to be implications for Knowledge Managament. For example, who can belong to a Community of Practice? Are the doors to a CoP open only to people who meet a certain threshold of knowledge of the domain knowledge covered by the CoP? If yes, is that a good or bad thing? http://www.ted.com/talks/ken_robinson_says_schools_kill_creativity.html
I recently read a New York Times appeal for submissions to the newspaper's Op-Ed articles. This passage stuck to me:
"We are especially interested in finding points of view that are different from those expressed in Times editorials. If you read the editorials, you know that they present a pretty consistent liberal point of view. There are lots of other ways of looking at the world, to the left and right of that position, and we are particularly interested in presenting those points of view." Trish Hall, NYT, Oct. 13, 2013
From English city, clothing store owner serves much of the Western media with ...
Blair Kettle's insight:
What counts as journalism when anyone can do the investigation and reporting? How does the public know what to believe? How does social media learning deal with unverified information in a world where even that information can go viral? Implications for Knowleedge Management?
Knowledge Creation and Social Collaboration in the Digital Workplace Business 2 Community Communities may be formal (also called Communities of Practice or COPs) or informal (often referred to as Communities of Interest of COIs).
Blair Kettle's insight:
More leading indicators of the future of Knowledge Management.
"A 2012 McKinsey study reveals that social technologies could actually raise productivity of knowledge workers by 20% to 25% , and a Kellogg School of Management case study reports on a company that has improved its employees ability to find information by 31%, and to find people who knew the person with information by 71% ."
You won’t be able to get value from using social channels and communities unless you prepare your systems to take advantage of that. With that in mind, here are the top six things you have to remember as you embark on the road to social knowledge:
Subject Matter Experts.
The key to both social and collaborative knowledge is to have the right experts at hand. The evolution of knowledge is to focus more in those subject matter experts, be able to identify them, have them accessible and use their knowledge to answer questions and update content. The evolution towards social knowledge will need a solution that can “manage” these subject matter experts as the source of knowledge and maintenance of that knowledge.
Collaboration within Established Workflows.
Just because we are going to use people instead of static knowledge bases, which still won’t disappear, does not mean the need to generate and maintain entries into those bases goes away. The established workflows for content generation and maintenance need to be upgraded to both reflect the use of different sources as well as more relaxed flows for dynamic, constantly shifting knowledge.
Of course, once we have several sources for knowledge the issue of federated knowledge bases comes up very quickly – and while important, it is not as critical as being able to aggregate the real-time knowledge from communities and SME. Definitely a framework to migrate forward in knowledge must include a way to aggregate all this knowledge: static and real-time, and the in-between use of SME.
As much as I would hope this goes without saying, I am still getting calls and inquiries from customers that are not sure if they should use one source of knowledge for all channels (in their defense, they do think it is a good idea – they are just not sure of how to do it, or if their solution can do it). This goes without saying now: single source of aggregated knowledge for all channels.
The concept of the three R’s (right answer, right channel, and right time) talks to timeliness and accuracy more than it does to being able to distribute over multiple channels (see point #4 above). Under the assumption that we can distribute to all channels equally, the next consideration is making sure the right answer at the right time reaches the intended recipient – being able to deliver (leveraging real-time knowledge from SME) is a key feature of these evolved scenarios.
Proposing an evolution from current KM to social knowledge and eventually to collective knowledge means migrating existing solutions to the new models. This migration requires the new solutions to temporarily support the old models to ensure a graceful transition (especially when using federated knowledge bases with partners or non-traditional contributions to the knowledge base).
An interesting article about the evolution of knowledge capture, storage, revitalization, and dissemination (Knowledge Mangagement) to Star Trek(ian) ideas reminiscent of the Borg and the Hive where knowledge is in constant use and refinemeht and is collective. Huge implications if it ever comes to pass in the the way described. Pose a question and get the right answer from the right expert at the right time. In Star Trek, the Borg are cybernetic drones of the Hive but humans won't behave that way - I hope. It's knowledge ownership and sharing based on egalitarian principles. Good checks and balances would be needed to regulate such a system but it's a fascinating thought experiment.
Global economy will be transformed over next 20 years at risk of growing inequality, say analysts
Blair Kettle's insight:
Businesses will increasingly need to assess what tasks and jobs can be i-roboticized to achieve efficiency, consistency, reliability, and scalable cost reduction. All of the knowledge and skill that will inform that assessment process is the basis for a specialized field of study and professional practice. Whether that field is called Knowledge Management, or something else, new roles are needed to determine which tasks and jobs can and should be given to thinking machines.
Linking several powerful software techniques makes it possible for a robot to learn tasks rapidly with a relatively little training.
Blair Kettle's insight:
More progress on creating machines that learn independently although, as the researchers say, it could be a decade before they reach their goal of building a truly autonomous robot, such as a home worker or elder care machine that could perform complex tasks without human supervision.
This has many implications for the workplace and the types of decisions that organizational leaders will need to make. What tasks and jobs can be transferred to robots? What are the limits of robot adaptability (at any point in time) that will preclude the use of a robot for a task? [Is there a pending analog to Moore's law that will help us predict robot learning and level of autonomy at points in the future?] What risk models and risk analysis procedures exist that will enable organizational (including government) leaders to make or recommend decisions about 'employing' robots to independently perform tasks or jobs that require human-like decision-making ability, or some version of cognition and metacognition?
Motivated cognition is defined as “the unconscious tendency of individuals to fit their processing of information to conclusions that suit some end or goal.” The end goal can motivate information seeking and information processing, sometimes leading to bad decision making and ultimately poor information literacy skills."
I believe that motivated cognition is a common intellectual activity that, it must be emphasized, "sometimes" leads to bad decision making. Sometimes it leads to good decision making. But it is, nevertheless, not a good information literacy skill. University librarians and teachers play an important role in helping students develop critical thinking and inquiry skills, and in broadeninng their epistemological breadth and width. Knowledge management professionals hold a similar responsibility to individuals in the workplace.
While it doesn't speak to the subject of motivated cognition perfectly, I'm reminded of the quote attributed to Louis Pasteur, "Luck favours the prepared mind."
This article originally appeared in the New America Foundation’s Weekly Wonk. Future Tense is a partnership of Slate, New America, and Arizona State University.
Blair Kettle's insight:
I believe that this article is right that MOOCs 'could' inhibit the development of capacity for education and knowledge creation in underdeveloped countries. That said, I don't believe that it's reason not to promote MOOCs for use everywhere. It's plausible, to me at least, that a generation of students educated with the assistance MOOCs could be the seed needed to create local education and research capacity. Every country needs to be able to retain a high proportion of its elite educators and researchers. Local graduates can be incented to stay (versus leave the country) at less cost and more easily than it would to entice foreigners.
The starting point for the creation of high calibre post-secondary education and research institutions should be the people who will staff them rather than the physical structures themselves. MOOCs might be able to help create that crop of people and with the right strategic national plan, the institutions will follow.
sing Facebook chats to convey health information is becoming more common. A study at Hospital for Special Surgery (HSS) in New York City set out to find the best way to boost participation in the chats to raise awareness of lupus, an autoimmune disease.
Specifically, investigators at HSS wanted to see if collaboration with a community-based lupus organization would increase patient awareness and participation. They found that the number of people participating in the chat tripled when the hospital joined forces with the S.L.E. Lupus Foundation to publicize the chat.
The study, titled, “Utilizing Facebook Chats to Convey Health Information to Lupus Patients at the Lupus-Antiphospholipid Syndrome Center of Excellence at Hospital for Special Surgery,” will be presented at the American College of Rheumatology/Association of Rheumatology Health Professionals Annual Meeting on October 28 in San Diego.
The Lupus Center of Excellence at Special Surgery uses Facebook chats to raise awareness, reach a wider audience, allow for interaction between patients and health care providers, and answer patients' questions about lupus. The chats help to educate patients about their disease and the importance of maintaining relationships with their rheumatologists.
“The Facebook chats provide a new venue to get information from rheumatologists and other health professionals who understand this complex disease. Lupus patients are hungry for information, and with social media, we can address their specific concerns in real time,” said Jane Salmon, M.D., director of the Lupus Center of Excellence and senior author of the study.
Three chats have taken place to date. "The first two were promoted through advertising and promotion on HSS's Facebook and Twitter accounts, targeted pitching of lupus bloggers and awareness groups, word of mouth, and by flyers. For the third chat, HSS collaborated with the S.L.E. Lupus Foundation, using similar advertising strategies," said Elyse Bernstein, assistant director of Public Relations and Social Media at Hospital for Special Surgery.
Participants were instructed to "like" the HSS Facebook page and post their questions. A panel of HSS rheumatologists, an obstetrician-gynecologist, social workers, physical therapists, nutritionists, and a rheumatology nurse practitioner responded to as many questions as possible over one hour. Remaining questions were distributed to the experts for answers and turned into a blog series on "HSS on the Move" (www.hss.edu/onthemove).
The first chat in May 2012 focused on lupus and medications. A total of 2,280 users saw the chat post, with 60 questions and comments from 20 users. Promotional Facebook posts before the chat were shared 247 times. The HSS Facebook page received 30 new likes on the day of the chat, and 21 users liked the chat post.
The second chat in October 2012 discussed lupus, pregnancy and reproductive health. This time, 2,203 people saw the chat, with 25 questions and comments from 12 users. The promotional Facebook posts were shared 81 times. The HSS Facebook page received 34 new likes on the day of the chat.
In May 2013, HSS collaborated with the S.L.E. Lupus Foundation to publicize the third chat on lupus and general health. This time, a total of 6,624 people saw the chat. The HSS Facebook page received 332 new likes on the day of the chat, compared with the daily average for the month of 34 likes. The chat post drew 78 likes.
For this chat, 123 participants representing six countries and 28 states posted 162 questions and comments. The promotional Facebook posts before the chat (from HSS and the S.L.E. Foundation) were shared 288 times.
In conclusion, when the hospital’s Lupus Center joined forces with the S.L.E. Lupus Foundation, awareness of the chat and participation soared by about 200 percent. Participation was also higher when the topics were more general. Lower participation in the second chat may be related to the private nature of the topic and privacy concerns.
“The findings suggest that collaboration between health care providers and disease-specific community organizations can enhance patient participation and increase our ability to educate patients about staying healthy,” said Dr. Salmon.
About Hospital for Special Surgery Founded in 1863, Hospital for Special Surgery (HSS) is a world leader in orthopedics, rheumatology and rehabilitation. HSS is nationally ranked No. 1 in orthopedics, No. 4 in rheumatology, and No. 5 in geriatrics by U.S.News & World Report (2013-14), and is the first hospital in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center three consecutive times. HSS has one of the lowest infection rates in the country. From 2007 to 2012, HSS has been a recipient of the HealthGrades Joint Replacement Excellence Award. HSS is a member of the NewYork-Presbyterian Healthcare System and an affiliate of Weill Cornell Medical College and as such all Hospital for Special Surgery medical staff are faculty of Weill Cornell. The hospital's research division is internationally recognized as a leader in the investigation of musculoskeletal and autoimmune diseases. Hospital for Special Surgery is located in New York City and online at www.hss.edu.
A useful diagram and comments for explaining Personal Learning Environments, Personal Learning Networks, and Virtual Learning Environments. It's also interesting as a case of an area of human activity and study (KM) where nomenclature and definitions are potentially evolving. The author's use of the phrase "as I see them" suggests uncertainty about standardized meanings of the terms.
Visual summary of discussion by facilitators of Community of Practice at UBC, graphic recording, How does this relate to agenda design? You can design content and structures that support Community of Practice principles ...
IBM shows that Watson can do more than play and win at the game of Jeopardy. It's showing that Watson has commercial potential.
Blair Kettle's insight:
The future of Knowledge Management will likely involve a system like IBM’s Watson that's being used at Cleveland Clinic to help physicians and students problem solve. The system works by pulling together, analysing and drawing conclusions from electronic medical records and other sources of related information such as medical journals and documented expert knowledge.
Systems like this will enable organizations to turn people into experts faster than ever before and in the face of the vast and rapidly growing base of world knowledge. Experts of the future will be much more capable than experts of the past with the help of intelligent computers.
Sharing your scoops to your social media accounts is a must to distribute your curated content. Not only will it drive traffic and leads through your content, but it will help show your expertise with your followers.
How to integrate my topics' content to my website?
Integrating your curated content to your website or blog will allow you to increase your website visitors’ engagement, boost SEO and acquire new visitors. By redirecting your social media traffic to your website, Scoop.it will also help you generate more qualified traffic and leads from your curation work.
Distributing your curated content through a newsletter is a great way to nurture and engage your email subscribers will developing your traffic and visibility.
Creating engaging newsletters with your curated content is really easy.