RT @ruveng: Understanding Enterprise Social as an extension of collaboration and KM. (My Blog) http://t.co/OZNWjBcB6d
by Ruven Gotz
"Social networking in the enterprise has great potential to enhance knowledge management and collaboration systems. But to understand what the true potential is, we need to clarify what we mean when we say “Enterprise Social Networking.” In my experience, there is a lot of confusion out there, with some IT executives feeling pressured to implement social tools when they don’t see the value."
"You know I am a firm believer in business led Knowledge Management Strategy.
At a meeting yesterday, I saw this presented in a very striking and visual way, through the use of a Strategy Map.
A strategy map is a pretty well established way of mapping out the strategy of a company in a visual way, The approach was invented by Bill Kaplan, and is well described in this HBR article (from which the example to the right - a strategy map of Volvo Dealership - is taken). A strategy map can be linked to Balanced Scorecard, and can be used to explain why a company is choosing the initiatives that it has." from source: http://www.nickmilton.com/
If you want to find one of the most vague, misunderstood, but critical roles in an enterprise it’s probably in a division called “knowledge management...(RT @MeghanMBiro: The days of knowledge management are over. Design thinking is at the heart of this “nudge” – a focus on not just “improving” the customer experience for the sake of satisfaction, loyalty, and revenue, but to actually influence behavior in a certain way to maximize those returns through often hidden or subtle ways. To go back to our original topic – knowledge management – we’d do better call it knowledge architecture and focus on the design of the ecosystem and processes in which it all happens as one big strategic nudge toward a better world. Not only does knowledge architecture sound better (and not bring up bad memories), it’s also more accurate – it conveys how skills and topics like design, strategic planning, behavior, economics, and psychology all fit into this very strategic role.
She describes the 3rd era of knowledge management as being focused on using collective knowledge to:
Address complex issues.Create new knowledge.Grow innovation.
The enablers and processes for 3rd era knowledge management involve cognitive diversity, transparency, convening, joint sensemaking and crowdsourcing. The overall theme is one of organisational learning, in comparison to past themes in 1st and 2nd era knowledge management about employee productivity and capability."
In the past generations of Knowledge Management, especially the first one, when all companies seemed to build the vastest database of lessons learnt and 'best practices' (double errrrr), 'institutional memory' was the holy ...
"Six tips to improve the best free knowledge management tool available to individuals and organisations today.
... Conversation is the lubricant to knowledge exchange and, in the right hands, or is that mind or mouth, it is the most valuable knowledge management tool available today. The problem is that so many people do a bad job of it. They don’t think about the structure of their face-to-face or text based conversations and they are not making the most of the best free knowledge management tool available to them.
Here are six tips to get your conversations and knowledge flowing (this comes from a range of work, but credit for shaping this blog should go to Loren Ekroth, a conversation specialist in the US)"
This book ties knowledge management (KM) with e-learning as complementary approaches, highlighting the leading and emerging work being accomplished in this space. These chapters explain knowledge capture, ...
Knowledge Management constitutes a tremendous resource, making people far more effective in their jobs, and the sincere commitment to Knowledge Management can truly have a profound influence on the organizational ...