Knowledge and Information Management
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Knowledge and Information Management
A focus on Knowledge Management and Information Management
Curated by Michael Norton
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Knowledge Management Grapples With Agility, Complexity

Knowledge Management Grapples With Agility, Complexity | Knowledge and Information Management | Scoop.it
Agile, the trendy software development model, has created challenges for people looking to capture institutional knowledge, according to some knowledge management (KM) experts. Agile development, with
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Kate Leggett's Blog

Kate Leggett's Blog | Knowledge and Information Management | Scoop.it
66% of customers say that “valuing their time is the most important thing a company can do to provide good service.” A knowledge base is typically used to empower agents and customers with answers to customer questions.
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Oleg Baskov's curator insight, March 8, 2015 12:58 AM

Instead of a knowledge base, companies should be investing in a collaborative content hub that ... includes ... Integration with listening tools and text analytics platforms. 

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Knoco stories: The Wolf of Knowledge Management Street - "sell me this pen"

Knoco stories: The Wolf of Knowledge Management Street - "sell me this pen" | Knowledge and Information Management | Scoop.it
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3 Reasons KM Is Going to Get More Important in 2015

3 Reasons KM Is Going to Get More Important in 2015 | Knowledge and Information Management | Scoop.it
Why is knowledge management getting more attention, and what developments will 2015 bring to the KM space?
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Managing Your Mission-Critical Knowledge - HBR

Managing Your Mission-Critical Knowledge - HBR | Knowledge and Information Management | Scoop.it
How to identify, map, and leverage some of your company’s most strategic assets
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Next Stage of Knowledge Management for Arup - YouTube

Ricky Tsui of Arup, Hong Kong explains that knowledge management at Arup is moving for capturing examples and best practices to integrate, combine and innovate.
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Knowledge Continuity Management Explained - YouTube

In an interview with Alakh Asthana, of eClerx Services Ltd., Avi Kedem, of Israel Aerospace Industries, explains the concept of knowledge continuity manageme...
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Live Video of Alan Thompson, Global Knowledge Manager, Production Services Network (Scotland) talking at KM Australia 2011

Live Video of Alan Thompson, Global Knowledge Manager, Production Services Network   (Scotland) talking at KM Australia 2011 | Knowledge and Information Management | Scoop.it

Networking as ‘The way we do business around here’- a Production Services Network case
study
»» Infusing a knowledge sharing culture in a globally expanding organisation
»» Achieving a networking culture where people share as part of normal business
»» Issues of mutual trust, personal awareness of skills and resource investments
»» Examples of where PSN clients have benefited from such networking

Alans presentation is split into 4 parts:
http://www.youtube.com/playlist?list=PL613EBF3735472315

KM Australia - http://www.kmaustralia.com

From the producers of KM Australia - a comprehensive two-day knowledge huddle focusing
on knowledge longevity and retention strategies. Why is the event called a knowledge
huddle? It's because we've brought together knowledge retention experts from a number
of organisations to present interactive workshop sessions - so you get the most out of
every speaker, question and learning opportunity.

-----------------------------------------------------------------------------------
Creative Knowledge Retention
Building an innovative transfer strategy to retain essential knowledge
http://www.arkgroupaustralia.com.au/Events-E029KMCreative.htm
9 - 10 October 2012, Melbourne
A Two-Day Knowledge Huddle
-----------------------------------------------------------------------------------
Expert panel of facilitators and workshop leaders from:
Les Pickett, Chief Executive, Pacific Rim Consulting
Luke Grange, Managing Director, Tomorrow at Work
Helen Palmer, Director, RHX Group
Catriona Byrne, Creative Director, SageCo
Jenny Owen, Director, Inhouse Legal Advantage; formerly Head of Legal Precedents and
Systems, Telstra
Athar Qureshi, Knowledge Management Consultant, ELLTA Association; Doctorate Researcher
& Sessional Teaching Staff, University of South Australia
Michelle Lambert, Chief Engagement Officer, Knowledge Management Roundtable

Endorsed by:
NSW KM Forum
KMLF
actKM
kmRt
Records and Information Management Professionals Australia
Australian Library and Information Association





 


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We really need to talk about knowledge management - YouTube

This video was produced from ideas expressed at an APM Knowledge SIG Courageous Conversation event in December 2013. A Courageous Conversation is an interact...
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Cracking the KM code: start by asking why not what

Cracking the KM code: start by asking why not what | Knowledge and Information Management | Scoop.it
Cracking the KM code: start by asking why not what. The future relevance of Knowledge Management depends on it.
Michael Norton's insight:

The bottom line  is that KM, in its established tool-centric form, no longer has fitness with the landscape (econmic or other) and people can fight to conserve what is familiar, but it will continue to drift. You can either co-develop the future through a process of creative destruction or you can wake to find yourself irrelevant via an overwhelming force of change. The struggle you feel on LinkedIn forums and the like is the tension between a desire to “conserve” what is/has been know, what people are familiar/”comfortable” with, and the growing rebellion (dissatisfaction at all levels – user to decision-maker) that will reach a tipping point toward a capability-centric (holistic) approach when speaking of the management of organisational knowledge resources.

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Portrait of the modern knowledge worker

Portrait of the modern knowledge worker | Knowledge and Information Management | Scoop.it
The concept of ‘knowledge worker’ which Peter Drucker coined in 1959, is perhaps not so clear (as shown again in a recent LinkedIn discussion - access potentially limited) and can be understood at ...
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The Seven Principles of Knowledge Management | Communities and Collaboration

The Seven Principles of Knowledge Management | Communities and Collaboration | Knowledge and Information Management | Scoop.it
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Michelle Campbell's curator insight, September 7, 2015 8:22 AM

Knowledge, especially tacit knowledge sharing is not such an easy task within organisations. It is a common understanding that employees will not be willing to share their knowledge or might even hoard knowledge. 

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Using Ideas and Knowledge Management for Innovation - YouTube

In an interview with Alakh Asthana of eClerx Services Ltd., Ricky explains how Arup uses product, feature, and service ideas from employees and external univ...
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Social Media Tools for Operational Efficiency at Arup - YouTube

In an interview with Alakh Asthana, of eClerx Services Ltd., Dr. Ricky Tsui of Arup, Hong Kong elaborates on how social media tools facilitate operations exc...
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The new knowledge management: What does a collaborative content hub look like - ComputerworldUK (blog)

The new knowledge management: What does a collaborative content hub look like - ComputerworldUK (blog) | Knowledge and Information Management | Scoop.it
The new knowledge management: What does a collaborative content hub look likeComputerworldUK (blog)The new knowledge management: What does a collaborative content hub look like.

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Must Read Report: The Internet’s Latest Disruption – Knowledge.

Must Read Report: The Internet’s Latest Disruption – Knowledge. | Knowledge and Information Management | Scoop.it
Know or die: risk and opportunity of Knowledge 2.0
“And the web stormed the enterprise and disrupted roles, tasks and jobs: it cast speed, openness, flexibility and efficiency throughout, sparing no business processes: manufacturing, logistic, accounting, customer relation management, lead generation…”
The digital mutation is also profoundly disrupting how knowledge is acquired, organized and shared. Knowledge is an intangible, yet strategic asset of any enterprise. With businesses becoming more virtual and dematerialized, its value is patently and rapidly growing. Continue reading →
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Webinar: 'Why The Good Share But The Great Collaborate'. - YouTube

Powwownow's latest webinar on why the good share but the great collaborate. If you can't communicate well across your organisation -- how can you really comm...
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The 12 knowledge-enabled days of Christmas!

The 12 knowledge-enabled days of Christmas! | Knowledge and Information Management | Scoop.it
(I know that technically it's a bit early for this but here goes anyway...) On the twelfth day of Christmas, my true love gave to me: Twelve knowledge assets Eleven open questions Ten strategies Ni...
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KNOWLEDGE MANAGEMENT AS A DOUGHNUT - Ivey Business Journal

KNOWLEDGE MANAGEMENT AS A DOUGHNUT - Ivey Business Journal | Knowledge and Information Management | Scoop.it
Debate about the utility of knowledge management continues today. This author, a recognized authority on the discipline, suggests that as long as we adopt a
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Knoco stories: Knowledge Management - what's most commonly missing?

Knoco stories: Knowledge Management - what's most commonly missing? | Knowledge and Information Management | Scoop.it
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