Information Not Found, Again — Corporate 404 Infiltratesthe Workplace ...
Customer Think (blog)
Unfortunately, this is not the case with finding knowledge within your organization, even after traditional knowledge management initiatives have ended.
Short piece that discusses the problem of not being able to find what you already know: "Knowledge management programs just don’t seem to work – and I would say it’s because knowledge can’t be managed."
But I disagree with that (quoted) statement. The problem is and has always been a lack of a knowledge management strategy and improper implementation of KM. No KM strategy certainly means no consideration given to what the knowledge needs are and where the gaps are. No KM strategy also means no taxonomy. And no usage of meta tags. And a search that won't then allow anyone to find critical knowledge.
And that doesn't even get into discussions regarding capture and transfer of tacit knowledge of all forms. Or that there isn't an expertise locator (which certainly helps force the employees to "wander around" playing "shell games" of who's got the knowledge). And so on and on.
What we have here is a to the point discussion of what is to be expected when an organization has a lack of understanding of what knowledge management is, and what happens when they have a complete unawareness of what knowledge is held by the organization. And we have a really great example of what is to be expected when given that, an organization mistakenly believes that if they simply run out and pluck really neat IT applications (and such) off the shelf that they are then "doing KM." They're not. Not even close.
And the ironic part of this isn't just that they're clearly not "doing KM" (or at least not doing what KM is, nor doing it "right")....they're also doing a pretty poor job of implementing IT to support information/content/data management.
All this reminds me of a blog post that I wrote awhile back called "Here's Your Sign - Yes, in Knowledge Management Too!" (http://drdansdailydose.com/?p=289) which referred to comedian Bill Engvall's routine focused on "Here's your sign" as a way to tag the clueless (as "clueless") so that we don't waste our time asking them questions (because, they are clueless).
And so I'd like to propose that a "Corporate 404" be used as one of our KM "signs" to help us to know which organizations to avoid. Which ones not to partner with. And certainly which ones to ignore when they proudly proclaim that they're "doing KM" in their organization.