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Information Not Found, Again — Corporate 404 Infiltratesthe Workplace ... - Customer Think (blog)

Information Not Found, Again — Corporate 404 Infiltratesthe Workplace ...
Customer Think (blog)
Unfortunately, this is not the case with finding knowledge within your organization, even after traditional knowledge management initiatives have ended.
Dr. Dan Kirsch's insight:

Short piece that discusses the problem of not being able to find what you already know:  "Knowledge management programs just don’t seem to work – and I would say it’s because knowledge can’t be managed."

 

But I disagree with that (quoted) statement.  The problem is and has always been a lack of a knowledge management strategy and improper implementation of KM.  No KM strategy certainly means no consideration given to what the knowledge needs are and where the gaps are.  No KM strategy also means no taxonomy.  And no usage of meta tags.  And a search that won't then allow anyone to find critical knowledge.

 

And that doesn't even get into discussions regarding capture and transfer of tacit knowledge of all forms.  Or that there isn't an expertise locator (which certainly helps force the employees to "wander around" playing "shell games" of who's got the knowledge).  And so on and on.

 

What we have here is a to the point discussion of what is to be expected when an organization has a lack of understanding of what knowledge management is, and what happens when they have a complete unawareness of what knowledge is held by the organization.  And we have a really great example of what is to be expected when given that, an organization mistakenly believes that if they simply run out and pluck really neat IT applications (and such) off the shelf that they are then "doing KM."  They're not.  Not even close.

 

And the ironic part of this isn't just that they're clearly not "doing KM" (or at least not doing what KM is, nor doing it "right")....they're also doing a pretty poor job of implementing IT to support information/content/data management.

 

All this reminds me of a blog post that I wrote awhile back called "Here's Your Sign - Yes, in Knowledge Management Too!" (http://drdansdailydose.com/?p=289) which referred to comedian Bill Engvall's routine focused on "Here's your sign" as a way to tag the clueless (as "clueless") so that we don't waste our time asking them questions (because, they are clueless).

 

And so I'd like to propose that a "Corporate 404" be used as one of our KM "signs" to help us to know which organizations to avoid.  Which ones not to partner with.  And certainly which ones to ignore when they proudly proclaim that they're "doing KM" in their organization.

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Dr. Dan Kirsch's curator insight, July 12, 2013 3:46 AM

Short piece that discusses the problem of not being able to find what you already know:  "Knowledge management programs just don’t seem to work – and I would say it’s because knowledge can’t be managed."


But I disagree with that (quoted) statement.  The problem is and has always been a lack of a knowledge management strategy and improper implementation of KM.  No KM strategy certainly means no consideration given to what the knowledge needs are and where the gaps are.  No KM strategy also means no taxonomy.  And no usage of meta tags.  And a search that won't then allow anyone to find critical knowledge.


And that doesn't even get into discussions regarding capture and transfer of tacit knowledge of all forms.  Or that there isn't an expertise locator (which certainly helps force the employees to "wander around" playing "shell games" of who's got the knowledge).  And so on and on.


What we have here is a to the point discussion of what is to be expected when an organization has a lack of understanding of what knowledge management is, and what happens when they have a complete unawareness of what knowledge is held by the organization.  And we have a really great example of what is to be expected when given that, an organization mistakenly believes that if they simply run out and pluck really neat IT applications (and such) off the shelf that they are then "doing KM."  They're not.  Not even close.


And the ironic part of this isn't just that they're clearly not "doing KM" (or at least not doing what KM is, nor doing it "right")....they're also doing a pretty poor job of implementing IT to support information/content/data management.


All this reminds me of a blog post that I wrote awhile back called "Here's Your Sign - Yes, in Knowledge Management Too!" (http://drdansdailydose.com/?p=289) which referred to comedian Bill Engvall's routine focused on "Here's your sign" as a way to tag the clueless (as "clueless") so that we don't waste our time asking them questions (because, they are clueless).


And so I'd like to propose that a "Corporate 404" be used as one of our KM "signs" to help us to know which organizations to avoid.  Which ones not to partner with.  And certainly which ones to ignore when they proudly proclaim that they're "doing KM" in their organization.

Knowledge Management Professional Society (KMPro)
Knowledge Management Professional Society (KMPro)
KMPro is the world's largest KM professional society.
Curated by Dr. Dan Kirsch
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Knowledge Management Professional Society (KMPro)

Welcome to KMPro's Scoop.it page!

Dr. Dan Kirsch's insight:

KMPro is the world's largest professional society dedicated to Knowledge Management -- and is a professional society for KM professionals, and run by KM professionals!


Look for knowledge management news, articles, case discussion, KM implementation tips, KM quotes and more for KMPro's members and also for those who are interested in Knowledge Management.


If you are a KM professional and you find the resources on this page useful, you might want to consider joining your KM professional society!  See our website for additional information, or go directly to our membership application page.

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Exploring Knowledge Management in the Pharmaceutical Industry …

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KM in Action: Oil Firms Sweat Aging North Sea Assets To Stave Off Shutdowns

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What you need to know about Knowledge Transfer

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Dr. Dan’s Knowledge Management Quotes – Etienne Wenger on Creating and Leveraging Knowledge

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High-tech Knowledge Park needs high-tech marketing – Hilton Head Island Packet

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Time for a Paradigm Shift: Managing Smarter by Moving from Data and Information to Knowledge and Wisdom in Healthcare Decision-Making

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Dr. Dan’s Knowledge Management Quotes – KM as a Verb (vs. Noun)

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(Tacit) Knowledge Is Power – strategy+business (blog)

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Keep Calm – Knowledge Management Series: Connect the People

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Dr. Dan’s Knowledge Management Quotes – Tom Stewart on the Essence of KM

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Dr. Dan’s Knowledge Management (KM) “Rules” (Rule #25 – Vendors, Vendors Everywhere!)

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Can You Give Your Elevator Speech in 15 Seconds?

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Fusing Knowledge Management into Public Sector (Book Format)

“Organizations worldwide are showing increasing interest in knowledge management practices to address the contemporary challenges of today’s digital age.”
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Keep Calm – Knowledge Management Series: Integrating Knowledge Management & Project Management

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Linking Knowledge Management to Content Strategy | Tallyfox | Dr ...

Dr. Dan: This article, I believe, serves as a good example of not understanding what Knowledge Management and what Content Management both are, as well as.
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Dr. Dan’s Knowledge Management Quotes – ROI of Knowledge Management

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Keep Calm – Knowledge Management Series: Reward Knowledge Sharing

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Linking Knowledge Management to Content Strategy | Tallyfox

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Dr. Dan’s Knowledge Management Quotes -

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Dissatisfaction With IT’s Effectiveness Is Growing, McKinsey Research Shows

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How The Digital Oilfield Is Revolutionising The Way Businesses Think

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Knowledge Management for Decision Memories

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Knowledge management: Unleash the power – The Lawyer

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Dr. Dan’s Knowledge Management (KM) Tips – KM Toastmasters Group

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Keep Calm – Knowledge Management Series: Assemble the Minions

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