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How to track legal work that is out of scope

A few months ago, during a routine review call in our LPM coaching program at Bilzin Sumberg,  Executive Director Michelle Weber mentioned that her firm was beginning to require lawyers to systematically track work that fell outside the scope...
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Knowledge Management & Research Tools: Other KM Tools for Lawyers

Knowledge Management & Research Tools: Other KM Tools for Lawyers | KM Insight | Scoop.it
Presidents or Boilerplate or Templating systems. - Case Management systems.
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Rescooped by Kevin Colangelo from Law firm knowledge management
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Psychology of Lawyers and Knowledge Management: Encouraging Collaboration | Ogletree Deakins Blog

Psychology of Lawyers and Knowledge Management: Encouraging Collaboration | Ogletree Deakins Blog | KM Insight | Scoop.it
Ogletree Deakins is one of America's leading labor and employment law firms. Serving as advocates for management, we have a national reputation for legal excellence and responsive client service.

Via Siobhan Heaney
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Adapting to the New Normal: Fleeing Pain and Pursuing Happiness

“Doc, it hurts when I do this!” A common scenario confronts my law firm clients, prompting them to call me: “We are increasingly required to adopt alternative fee arrangements for clients who prefer low cost over quality, and we struggle with...
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Rescooped by Kevin Colangelo from ECM for records managers
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Above and Beyond KM

Above and Beyond KM | KM Insight | Scoop.it
A discussion of knowledge management that goes above and beyond technology, with special focus on law firm knowledge management.

Via ArchivalStrategies
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Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM

Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM | KM Insight | Scoop.it
I am constantly reminded of the importance of communicating effectively.  And I am repeatedly convinced that a simple message delivered in a simple way is most ("Communicating Knowledge Management (KM) to Busy Lawyers" by @LawyerKM

 

Connections  Are the Key…

My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections.  It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.”  I like this approach because it is broad, yet meaningful.  It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over.

I carry the KM cards with me at work (and elsewhere).  When I need to explain KM to someone, I talk about connections.  After my elevator speech, I hand them a card as a take-away mnemonic.   “Here’s an easy way to remember what we do,” I say,  “the KM department’s email address is on the back.”

The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention.  Lawyers are no strangers to jargon.  They know it — and will reject it (and you) — the second they hear it.


Via Karen du Toit
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Karen du Toit's curator insight, April 30, 2013 6:14 AM

Knowledge Management for lawyers > useful in all fields/organizations!