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Keep the "serve" in customer service!
Listen to the voice of the customer, be passionate about "serving!"
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Guest post: Why customer insight matters to customer service leaders - Part 2 « Blog @beyondthearc.com

Guest post: Why customer insight matters to customer service leaders - Part 2 « Blog @beyondthearc.com | Keep the "serve" in customer service! | Scoop.it
leverage customer insights to transform the function and value that their Customer Service organization can offer to both external and internal customers.
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E-Commerce News: Customer Loyalty: The Pitfalls of the Unmanaged Customer Experience

E-Commerce News: Customer Loyalty: The Pitfalls of the Unmanaged Customer Experience | Keep the "serve" in customer service! | Scoop.it
A company's reputation is based on the customer's experience. Fixing or preventing problems is half of the service equation; communicating with customers is the other half.
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Customer Experience: Influencers and Strategies [How are we Influenced (Infographic included)]

Customer Experience: Influencers and Strategies [How are we Influenced (Infographic included)] | Keep the "serve" in customer service! | Scoop.it
A good customer experience can increase the length and value of any buyer-vendor relationship. In a marketplace where every product has a better or cheaper substitute, commercial success is tied with care, going way beyond closing sales.
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Great Customer 2.0 Complaint sample!

Great Customer 2.0 Complaint sample! | Keep the "serve" in customer service! | Scoop.it
juiceprime's photo on Instagram (#they#dont#really#care#about#your#complaints#they#are#not#listening#customer#service http://t.co/6tl829Ze...)...

I've scooped it for those that forget that Social Sharing is a customer weapon before a marketing method!

This pic is self explaining and reaches immediately the readers: potentially viral, this is a good sample to bear in mind when caring about your customer voices!

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Real Time Relevance Creates Amazing Customer Service | CustomerThink

Real Time Relevance Creates Amazing Customer Service | CustomerThink | Keep the "serve" in customer service! | Scoop.it

Real time relevance, as Mr. Blalock explained, is when employees engage customers in real time, at every possible interaction. And, each of those interactions are relevant. Each individual interaction may not appear to be all that important by itself, but the combination of all of them may be the most important contribution to the overall customer experience.

The lesson is simple: Make every interaction count, even the small ones. They are all relevant.

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Designing a Great Customer Experience in the Age of Irrational Customers | Forrester Blogs

Designing a Great Customer Experience in the Age of Irrational Customers | Forrester Blogs | Keep the "serve" in customer service! | Scoop.it

Recently we’ve seen a lot of interest in the emotional aspects of customer experience by some of the smartest practitioners we know – chief customer officers. There’s a reason for this. Recent advances in the behavioral sciences now give us a better understanding of how people make decisions, experience pain and pleasure, and recall their experiences. [...]

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The 4 P's Of Customer Service | Forrester Blogs

We all know the 4 P’s of marketing – product, price, placement, promotion – that dictate the success of your marketing initiative. But, what about customer service? To me, 4 different P’s apply, which are:

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Turning Customer Intelligence into Innovation

Turning Customer Intelligence into Innovation | Keep the "serve" in customer service! | Scoop.it
It's a paradox of the information age. The glut of information that bombards us daily too frequently obscures true insight....
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[The Dark Side of the Moon?] The Social Media Customer Service #Fail [INFOGRAPHIC]

[The Dark Side of the Moon?] The Social Media Customer Service #Fail [INFOGRAPHIC] | Keep the "serve" in customer service! | Scoop.it

[Alessio's note: The Dark Side of the Moon?] Who's Socially Devoted To You? As a business you can choose whether to take part in social media or not.

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The 8th Habit of Effective Customer Experience

The 8th Habit of Effective Customer Experience | Keep the "serve" in customer service! | Scoop.it
The 8th habit will supercharge our ability to develop a great customer experience and is a founding principle of greatness in customer service. ... The Customer Service Management Coach · Twitter @themanagr · TheMana.gr on Facebook ...
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Amazon Sets Customer Service Standard [Clearly set your mission!]

Amazon Sets Customer Service Standard [Clearly set your mission!] | Keep the "serve" in customer service! | Scoop.it
Our vision is to be the Earth's most customer centric company.” Everyone who visited Amazon.com last week read this in an open letter to customers written by CEO and Founder Jeff Bezos. Quoting Amazon's mission ...
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Amazon #1 In Customer Service, But Will This Lead To Sustainable Loyalty? - Forbes

Amazon #1 In Customer Service, But Will This Lead To Sustainable Loyalty? - Forbes | Keep the "serve" in customer service! | Scoop.it
Image via CrunchBase Recently our friends over at the National Retail Federation directed us to Amazon.com, where Founder and CEO Jeff Bezos had once again posted a public letter to customers, this time stating: I’m happy to report that Amazon has...
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Social media allows small businesses to go big [Infographic]

Social media allows small businesses to go big [Infographic] | Keep the "serve" in customer service! | Scoop.it

Social media allows small businesses to go big


Via donhornsby, John van den Brink
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When Catching Flies with Honey Means the Most: Customer Service | The Shoeboxed Blog : Inside the Box

When Catching Flies with Honey Means the Most: Customer Service | The Shoeboxed Blog : Inside the Box | Keep the "serve" in customer service! | Scoop.it
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Why Everyone Should Do Customer Support - Forbes

Why Everyone Should Do Customer Support - Forbes | Keep the "serve" in customer service! | Scoop.it
When customers can reach anyone on your team everyone wins. Several years ago at my first startup, YouSendIt, we made the decision to provide 24 hour customer support to all of our free and paid customers.
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Customer Service Experts To Follow

Customer Service Experts To Follow | Keep the "serve" in customer service! | Scoop.it
We have looked into a long list of influential customer service experts and have ranked the ten most important influencers.

@Hyken @NancyGeorges @bsdalton @grafrost @YvonneAJones @JohnMPerez @micahsolomon @enthused @EYellin @johntschohl

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Are You Ready? The Next-Generation of Shoppers Demand an “All ...

Are You Ready? The Next-Generation of Shoppers Demand an “All ... | Keep the "serve" in customer service! | Scoop.it
This category of shoppers is identified as the “Rational Online Shoppers,” a segment defined as “relatively confident online shoppers buying mostly fashion products and electronics” according to a new study released by CapGemini titled, ...
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5% Better Customer Service = 50% Better Revenue

5% Better Customer Service = 50% Better Revenue | Keep the "serve" in customer service! | Scoop.it
I watched an amazing experience this morning at the United counter at LGA. I wasn’t on line...
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10 Studies That Reveal What Customers WANT You To Know About Them | Sphinx Web Design Experts

10 Studies That Reveal What Customers WANT You To Know About Them | Sphinx Web Design Experts | Keep the "serve" in customer service! | Scoop.it
How well do you know your customers? It’s certainly a tough thing to evaluate.
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Customer Service Strategies from the World’s Best Brands | Sanborn and Associates

Customer Service Strategies from the World’s Best Brands | Sanborn and Associates | Keep the "serve" in customer service! | Scoop.it
Learn 10 powerful strategies for creating world class service from the world's best brands.
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Improve Your Customer Service [Great Infographics]

Improve Your Customer Service [Great Infographics] | Keep the "serve" in customer service! | Scoop.it
The level of customer service you provide dictates the amount of return customers you get and improves the success of your business.
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How To Expand Customer Service To Twitter [infographics] | TechVert

How To Expand Customer Service To Twitter [infographics] | TechVert | Keep the "serve" in customer service! | Scoop.it
Reaching potential and existing clients has never been easier. Social media has certainly paved the way for businesses to connect with customers located all.
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3 Customer Service Trends to Watch

3 Customer Service Trends to Watch | Keep the "serve" in customer service! | Scoop.it
As companies continue to adapt to the new ways and channels in which customers want to engage with them, experts predict an explosion of customer innovation around how companies leverage the technologies that fuel the company-customer relationship.

1. Video conferencing replaces calls to the contact center

2. Mobile apps and the contact center will connect seamlessly.

3. Customers will have a unique ID.

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Not just A Beta version of the Service Innovation Canvas from DesignThinkers

Not just A Beta version of the Service Innovation Canvas from DesignThinkers | Keep the "serve" in customer service! | Scoop.it
A Beta version of the Service Innovation Canvas from Designthinkers Photocredit via  prettybooks Related articles Design Thinking – New learning experiences with a new mindset #designthinking...
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