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Rescooped by Kaoutar Sabri from Scoop'it ESC Rennes
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16 Body Language Tips to Improve Your Nonverbal Communication

16 Body Language Tips to Improve Your Nonverbal Communication | Kaoutar SABRI | Scoop.it

Via Daniel Watson, Rennes Job
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Graeme Reid's curator insight, February 3, 2014 6:10 PM

Some useful tips to communicate more powerfully.

Authentis Formations's curator insight, March 13, 2014 4:38 AM

De bons conseils !

Richard Lock's curator insight, March 13, 2014 4:59 AM

Think of reading body language as a detective trying to solve a crime. No one piece of evidence on its own is worth much. However, when several pieces of evidence point in the same direction - start paying attention.

Rescooped by Kaoutar Sabri from Marketing, Sales and Lead Generation
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10 Things Customer Service Needs to Know About Customers [INFOGRAPHIC]

10 Things Customer Service Needs to Know About Customers [INFOGRAPHIC] | Kaoutar SABRI | Scoop.it

The easiest way to make sure that you deliver exceptional customer service is to know exactly what your customers want.

Customer love personalization.

The more personal you make your delivery, the more effective you’ll be with the customer interaction. The result is a greater is the opportunity see that greatest return on your investment: More loyal customers.

Today’s infographic comes from one of my favorite helpdesk startups, Help Scout, the invisible email support software for solopreneurs & small business owners. These guys set the standard for excellent customer service for customers and non-customers alike.


Via Russ Merz, Ph.D., massimo facchinetti
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Russ Merz, Ph.D.'s curator insight, January 17, 2014 10:52 AM

A good #Infographic summarizing what customers are seeking in customer service.

mcgrawmarketing's curator insight, January 18, 2014 9:15 AM

Bottom line - our businesses exist to serve the customer so get to know them, personally.  Ask for their opinion on how to better serve them...and respond appropriately.  (If you don't take their suggestions, tell them why and work on an acceptable alternative.)

 

What's your business doing to become better acquaited with your customers?  Prospective customers?