The smartest people hear what others are saying and encourage them to speak what they are afraid to tell.
|Scooped by Karen Dietz|
Listening is the first skill to develop when in business storytelling. This post shares 5 benefits you'll receive when listening that boosts the bottom line. Gotta love that.
The article focuses mostly on Active Listening. The formal definition of Active Listening is: "a communication technique used in counselling, training and conflict resolution, which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties."
But did you know there are 5 other types of listening that are just as important? They are:
- Appreciative Listening (listening without an agenda)
- Discriminative Listening (listening "between the lines" to gain deeper meaning)
- Comprehensive Listening (to understand the speaker and to learn, remember, and recall what is said)
- Empathic Listening (to experience how someone is feeling)
- Critical Listening (evaluating the worth of the message)
As you can tell, Active Listening doesn't work in story sharing situations. Knowing the other 5 types of listening does, however. Keep practicing all of your story listening skills in order to realize the 5 benefits outlined in this post.