Using the power of storytelling, organizations can create not only more seamless cross-departmental interactions, but create more emotionally engaging customer experiences.
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Ozzie Gontang, Ph.D.'s curator insight,
May 11, 6:17 PM
Actually it starts with the way that I think. My thinkiandrogen influences who I am. Who I am influences what I do. The writing part comes from my thinking and my being. Reading Lee Thayer's book Leadership Virtuosity would be very helpful in seeing leadership from this aspect and all its many other perspectives. Delete the scoop?
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malek's curator insight,
April 3, 7:32 PM
"I feel I’m afraid to do wrong when the standard is – perfect" What an inspiration. Delete the scoop?
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Leaders Online's curator insight,
March 13, 6:48 AM
Om je visie als leider goed over te kunnen brengen is een goede story belangrijk - on- en offline! Hier een paar handige tips om in de gaten te hebben of je het eigenlijk wel een verhaal is - of alleen een promotie-praatje... Delete the scoop?
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Karen Dietz's comment,
March 2, 3:44 PM
I agree Annette! It would be a wonderful and enriching experience.
DERICK JOSE's comment,
March 9, 7:53 AM
Thanks Karen ... this was a brilliant share ... changed my perspective dramatically ...Keep them coming
Karen Dietz's comment,
March 10, 2:20 PM
Thank you Derick! So glad you found it helpful and I will keep 'em coming :))
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Karen Dietz's comment,
February 24, 3:04 PM
Thanks for your comment Ken and glad you found the article useful!
Christine Cavanaugh-Simmons's curator insight,
February 25, 1:35 PM
Dean Lyons at Haas is another great exemplar!! Delete the scoop?
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streetsmartprof's curator insight,
February 28, 9:25 AM
How many of your customer facing people are trained to be able to ask the right questions to get the whole story before we jump in and state our "opinions" of what is going on.
Whether in sales and/or technical support, one of the worst things we can do is "tell" a customer where they are at. We do not know without asking questions first. Remember the saying, "There is more to the story than meets the eye".
NOTE: Read the input from Karen Dietz on how using questions helps to "evoke the customer's story". http://sco.lt/6wO3QP Delete the scoop?
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Elsemiek Meijs's curator insight,
February 8, 8:09 AM
Wow! Please take 13 minutes and forget everything else.
streetsmartprof's curator insight,
February 8, 11:17 AM
Make sure to read the insight by Karen Dietz, the 1st one posted.
This is well worth 13 minutes. They say time stands still during a good story. Look at your watch after Bill understands the boy in the back of the room, you may be surprised... Delete the scoop?
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Jeff Domansky's curator insight,
January 11, 10:56 PM
Shawn Callahan's four story essentials are worth noting: time, place, dialogue, the unexpected
Karen Dietz's comment,
January 12, 3:56 PM
Absolutely Jeff. They are key essentials. I'm glad Shawn put these together to share with us.
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Karen Dietz's comment,
March 18, 9:59 PM
So true Renee and I spend quite a bit of time with clients on the 'art of the question.'
Ozzie Gontang, Ph.D.'s curator insight,
March 20, 2:04 PM
We are talking about being in the Learning Mode rather than the Knowing Mode. Delete the scoop?
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Karen Dietz's comment,
March 2, 3:42 PM
I agreed Fred. And yes Miklos, I love it when what we know to be true is validated by research.
Kala's comment,
March 4, 10:08 AM
A big thank you for your overall curation work about storytelling! You are the very first one I see doing it so "intelligently", with real added-value :)
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Jane Dunnewold's comment,
February 23, 10:14 PM
I like the validation of being authentic over being perfect. If we could move this direction in more arenas social, business and otherwise, I think it would result in a more grounded, settled environment, and in that environment, human beings thrive.
Karen Dietz's comment,
February 24, 3:08 PM
I so agree Jane. Creativity, art and innovation cannot thrive in a culture of perfectionism. This reminds me of many traditional arts where imperfection is built into the final work. Imperfections in the work actually lead us to be more curious about it -- always a good thing!
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Ozzie Gontang, Ph.D.'s comment,
February 21, 5:18 PM
To alter a perception. An explanation masquerading as fact.
Karen Dietz's comment,
February 21, 8:01 PM
Fabulous comments Ozzie! The one about 'telling I can't sell' and being 'sold' on that made me smile :)
Ignacio Conejo Moreno's curator insight,
February 22, 7:25 AM
Debe ser cierto que hay personas "nacidas para vender", pero cualquiera puede ser un vendedor eficaz; nadie es "malo" de por sí en ningún area, todo se puede aprender, a lo mejor no se llega a ser un fuera de serie, pero la capacidad de aprendizaje siempre está ahí. Delete the scoop?
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Oakville Deals's curator insight,
February 16, 2:56 PM
This is an article that I was going to write. I think it is an American thing. Delete the scoop?
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Karen Dietz's comment,
February 14, 8:07 AM
Thank you Denyse, Al, and Ozzie for re-scooping and commenting!
Renee Stuart's curator insight,
February 14, 10:30 PM
Are you just hearing others or truly listening to others? Delete the scoop?
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Karen Dietz's comment,
January 25, 6:39 PM
Yes Jeff, I really liked that quote in the article too. Thanks for re-scooping!
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Oakville Deals's curator insight,
January 22, 11:29 AM
Reasons why story telling works so well. Good article. Delete the scoop?
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Ozzie Gontang, Ph.D.'s curator insight,
January 20, 5:28 AM
This is what I shared:
Enjoyed reading your article.
Wanted to share a quote from my mentor, Lee Thayer. In the opening chapter of his book “Communication!: A Radically new Approach to Life’s Most Perplexing Problem” he shared:-----
“…what “communicates” is the interpretation that someone makes of a happening, a situation, an image, or an utterance. A person may be listening to you. But what that person is hearing is not what you said, but her own interpretation of what you may (or may not) have said. All of the actual consequences of any communication encounter flow from the interpretations that people make of things. That may or may not be what was intended. But the power player in any communication situation is the “receiver,” not the “sender.”-----
“…Never mistake your interpretation for reality. Just know that you have to live with the consequences of how you, and others, interpret things. What “communicates’” is whatever a person pays attention to and however she interprets it. You do not control her interpretations, nor does she control yours. That’s how the process works. If you have a different conception of the process, you may want to consider this one. It has far fewer bumps in the road, fewer problems.”-----
The 9 or 10 books Lee’s written in the past 5 or 6 years contain the seminal ideas he’s been sharing on Communication, Leadership and high performance organizations for the past 45 years. And most people have never heard of him.
Karen Dietz's comment,
January 21, 1:08 PM
Wonderful comments Ozzie and I agree completely. When I teach MBA students in business communication the entire class is an experience of this. We are always in a state of conveying and refining meaning and living with the interpretations of others. We can experience alignment in meaning, but it takes work. It can be especially difficult when interpretations remain different despite all our efforts. In the end, I think effective communication is the best self-development tool we have around!
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Here is what I really like about this article:
It encourages enterprises to think about how customers interface with their organization, and to re-craft those interactions through the lense of storytelling.
Why? To provide customers engaging experiences, who will then turn around and tell great stories about your organization -- building raving fans.
Fabulous! This is quite a unique perspective in corporate storytelling -- and a much needed one. Following the tenents suggested here may not be easy, but will be worth it in the long run.
This is a meaty article that will take a few more minutes to digest. If you are an influencer in a larger company or a consultant to one, then this article bears paying attention to.
This review was written by Karen Dietz for her curated content on business storytelling at www.scoop.it/t/just-story-it