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3 Ways Dealers Can Use Tech to Improve Customer Experience | Loyalty360.org

3 Ways Dealers Can Use Tech to Improve Customer Experience | Loyalty360.org | Journifica Daily | Scoop.it

In their November mid-year update DealerRater announced that Lexus (luxury segment) and Hyundai (mass-market segment) were in the lead for the 2016 Customer Rating Index.

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Improve the Customer Experience by Knowing the (New) Customer Journey

Improve the Customer Experience by Knowing the (New) Customer Journey | Journifica Daily | Scoop.it
Learn the key ingredients to improve customer experience and how marketing can influence and lead the customer journey.
See it on Scoop.it, via Customer Experience, Satisfaction et Fidélité client
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How to Improve Your Website’s User Experience with a UX Audit

How to Improve Your Website’s User Experience with a UX Audit | Journifica Daily | Scoop.it
Learn about user experience and how a UX Audit can improve your website's effectiveness.
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5 Exceptional Customer Service Tips

5 Exceptional Customer Service Tips | Journifica Daily | Scoop.it
No matter what size or type business you are, your clients expect exceptional customer service. Here are five spot-on tips to help you provide it.
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10 Tools and Websites for Building Customer Loyalty

10 Tools and Websites for Building Customer Loyalty | Journifica Daily | Scoop.it
When it comes to building customer loyalty, you can never do enough.
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Designing UX fast? This 7-step plan for rapid prototyping and user feedback may help | ZDNet

Designing UX fast? This 7-step plan for rapid prototyping and user feedback may help | ZDNet | Journifica Daily | Scoop.it
Your application needed to be released yesterday? A seven-step plan for rapid prototyping and user feedback may help push things out the door, and still ensure an outstanding UX.
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The Principles of UX Choreography

The Principles of UX Choreography | Journifica Daily | Scoop.it
The intersection of Disney and UX and why learning how to draw Mickey Mouse will change how you approach design
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Selecting the Right Customer Loyalty Measures for your CX Efforts

Selecting the Right Customer Loyalty Measures for your CX Efforts | Journifica Daily | Scoop.it
Customer loyalty plays a key role in any customer experience management program.
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Roberto Nocera's curator insight, May 27, 4:38 AM

Customer Loyalty measurement approach #cxm #loyalty

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The ROI of Improving Employee Engagement

The ROI of Improving Employee Engagement | Journifica Daily | Scoop.it
Many leaders have spent countless hours hoping for business to return to pre-recession vitality levels. They’ve waited for something to rescue them from th
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A Guide to Color, UX, and Conversion Rates | UserTesting Blog

A Guide to Color, UX, and Conversion Rates | UserTesting Blog | Journifica Daily | Scoop.it
Color is one of the most powerful tools in the designer’s toolkit. You can use color to impact users’ emotions, draw their attention, and put them in the right frame of mind to make a purchase.
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The UX of Learning UX is Broken

The UX of Learning UX is Broken | Journifica Daily | Scoop.it
By Dan Maccarone & Sarah DoodyIt’s May of 1999, the heart of the dot-com boom. I walk into my first “professional” job as an information architect (what we…
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5 Mistakes to avoid in customer journey mapping | Open Access BPO

5 Mistakes to avoid in customer journey mapping | Open Access BPO | Journifica Daily | Scoop.it
Beware: these customer journey mapping errors could seriously ruin your brand’s performance.
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How customer journey mapping can help shape people-centric design

How customer journey mapping can help shape people-centric design | Journifica Daily | Scoop.it
Engagement


How journey mapping shapes people-centric design
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4 Ways to Empower Employees to Rock at Customer Experience!

4 Ways to Empower Employees to Rock at Customer Experience! | Journifica Daily | Scoop.it
Learn how to empower employees to rock at customer experience. These 4 tips will enhance their employee experience and your customer experience.
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How To Attract New Customers And Keep Them

How To Attract New Customers And Keep Them | Journifica Daily | Scoop.it
Do you know how to attract new customers and keep them? This article covers solid ways to attract, retain and convert customers so they always come back.
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UX Design Tips to Boost Conversion Rates Up to 2x - Web Design Ledger

UX Design Tips to Boost Conversion Rates Up to 2x - Web Design Ledger | Journifica Daily | Scoop.it
Every website owner often asks a question to himself/herself, “How can I improve my intended conversion rates?”
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UI vs. UX: What’s the difference between user interface and user experience? | UserTesting Blog

UI vs. UX: What’s the difference between user interface and user experience? | UserTesting Blog | Journifica Daily | Scoop.it
What’s the difference between UI and UX? If I had to explain it in 30 seconds or less, here would be my elevator pitch.
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12 examples of persuasive mobile UX from ecommerce app Wish

12 examples of persuasive mobile UX from ecommerce app Wish | Journifica Daily | Scoop.it
Wish is a well-funded mobile commerce platform in Europe and North America.
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The New Digital Healthcare Patient Experience

The New Digital Healthcare Patient Experience | Journifica Daily | Scoop.it
Big Data enables doctors to personalize patient care and deliver Big Medicine for the little guy.
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6 Psychological Triggers That Make UX Design Persuasive | UserTesting Blog

6 Psychological Triggers That Make UX Design Persuasive | UserTesting Blog | Journifica Daily | Scoop.it
You must learn about human psychology to design compelling user experiences. If you understand how the human mind works, it’s easier to get people’s attention and keep it.
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User Onboarding Best Practices

User Onboarding Best Practices | Journifica Daily | Scoop.it
A comprehensive guide to user onboarding best practices based on years of research and establishment. This is the go-to-guide for user onboarding strategies.
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The secret to enhancing customer engagement

The secret to enhancing customer engagement | Journifica Daily | Scoop.it
Marketers looking to expand their customer base and achieve retention continually contend with cognitive era challenges of rising data influxes from disparate sources.
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10 Helpful User Experience Tools for Every Designer

10 Helpful User Experience Tools for Every Designer | Journifica Daily | Scoop.it
In this article we will look upon the best UX tools that will help every designer to design and build up a website for better user experience 
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Win-Win With SEO and User Experience (UX) Design

Win-Win With SEO and User Experience (UX) Design | Journifica Daily | Scoop.it
Search Engine Optimization (SEO) is the process of optimizing a website to help it appear higher with Google and other search engines.
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Why Your Friends Are More Popular Than You On Social Media

Why Your Friends Are More Popular Than You On Social Media | Journifica Daily | Scoop.it
Social media is inherently hierarchical and people don't "follow down."
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Building Brand Value & Customer Loyalty: Videos from MozTalk in Philly

Building Brand Value & Customer Loyalty: Videos from MozTalk in Philly | Journifica Daily | Scoop.it
Posted by Danielle_Launders
[Estimated read time: 3 minutes]
In April, we hopped on a plane to go visit our friends in the City of Brotherly Love to share an evening of learning, networking, and, of course, eating, for our latest MozTalk.
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