Before getting anywhere close to discussing the concept of service level agreements (SLAs) in IT service management (ITSM), there is one time-worn debate to straighten out.
Alessandro Rani's insight:
La regola e' sempre una sola, semplice e chiara. Servizi + Allineamento al Business = Valore. La definizione di SLA concreti e coerenti non si sottrae a questa formula. Ma serve la cultura necessaria ad implementarla
Mission of Service Desk is to be a central point of contact between the User and IT Service Provider. Service Desk shouldn't be considered as an ITIL process. In ITIL Foundation Service Desk is considered as function not a process.
Debate around the definitions of Incident and Problem never seems to end. Here's my take on the fundamental issue that fuels the endless arguments: we have two entities trying to do three jobs. When a service breaks, we have to deal with three things in support:
Many IT people agree that engaging with customers is a good idea and a great goal, but are often disheartened and negative about how to do this - particularly when it is not clear who the best contacts are and also because these people may not be...
Sharing your scoops to your social media accounts is a must to distribute your curated content. Not only will it drive traffic and leads through your content, but it will help show your expertise with your followers.
How to integrate my topics' content to my website?
Integrating your curated content to your website or blog will allow you to increase your website visitors’ engagement, boost SEO and acquire new visitors. By redirecting your social media traffic to your website, Scoop.it will also help you generate more qualified traffic and leads from your curation work.
Distributing your curated content through a newsletter is a great way to nurture and engage your email subscribers will developing your traffic and visibility.
Creating engaging newsletters with your curated content is really easy.