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IT Best Practises: ISO 20000

IT Best Practises: ISO 20000 | Itil | Scoop.it
ISO/IEC 20000 is the first international standard for IT Service Management. It was developed in 2005, by the ISO and revised in 2011. It is based on the earlier BS 15000 which had been developed by BSI.
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Manage Information with ITIL: Your Key Strategic Resource - GSX

Manage Information with ITIL: Your Key Strategic Resource - GSX | Itil | Scoop.it
ITIL provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.
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12 Years of ITIL | Bloor

ITIL is a repository of service delivery best practice and a bit of a success story for UK government. Which, some people might think, is rather unusual (but none-the-less welcome) in the technology field.
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